ticket not escalate after given time 

1- Manage Departments->Allow escalation ->Escalate To->select department ->Escalate Wait Time-> here i mention 1 hour  ...

put only numeric vale in this field ,


after wait 1 hour .. ticket did't escalate to higher department  ..






i wish if my ticket auto escalate to another stuff .. i dont want manual assign.. to staff .. 


solution  please 

There is code ..

<?php

/*
#======================================================
|    Trellis Desk
|    =====================================
|    By DJ Tarazona (dj@accord5.com)
|    (c) 2010 ACCORD5
|    http://www.trellisdesk.com/
|    =====================================
|    Email: sales@accord5.com
#======================================================
|    @ Version: v1.0.4 Final Build 10440094
|    @ Version Int: 104.4.0.094
|    @ Version Num: 10440094
|    @ Build: 0094
#======================================================
|    | Admin Departments
#======================================================
*/

class ad_depart {

	#=======================================
	# @ Auto Run
	# Function that is run automatically
	# when the file is required.
	#=======================================

	function auto_run()
	{
		if ( ! $this->ifthd->member['acp']['manage_depart'] )
		{
			$this->ifthd->skin->error('no_perm');
		}
		
		$this->ifthd->skin->set_section( 'Ticket Control' );		
		$this->ifthd->skin->set_description( 'Manage your tickets,  departments, custom department fields and canned replies.' );

		switch( $this->ifthd->input['code'] )
    	{
    		case 'list':
				$this->list_departs();
    		break;
    		case 'reorder':
				$this->reorder_departs();
    		break;
    		case 'add':
				$this->add_depart();
    		break;
    		case 'edit':
    			$this->edit_depart();
    		break;
    		case 'delete':
    			$this->delete_depart();
    		break;

    		case 'doreorder':
				$this->do_reorder();
    		break;
    		case 'doadd':
    			$this->do_create();
    		break;
    		case 'doedit':
    			$this->do_edit();
    		break;
    		case 'dodel':
    			$this->do_delete();
    		break;

    		default:
    			$this->list_departs();
    		break;
		}
	}

	#=======================================
	# @ List Departmenets
	# Show a list of departmenets.
	#=======================================

	function list_departs($error='', $alert='')
	{
		#=============================
		# Grab Departments
		#=============================

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> 'all',
											  	 'from'		=> 'departments',
											  	 'order'	=> array( 'position' => 'asc' ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		$depart_rows = ""; // Initialize for Security
		$row_count = 0; // Initialize for Security

		if ( $this->ifthd->core->db->get_num_rows() )
		{
			while( $d = $this->ifthd->core->db->fetch_row() )
			{
				$row_count ++;
				
				( $row_count & 1 ) ? $row_class = 'option1-med' : $row_class = 'option2-med';
				
				#=============================
				# Fix Up Information
				#=============================

				$d['description'] = $this->ifthd->shorten_str( $d['description'], 80, 1 );

				$depart_rows .= "<tr>
									<td class='{$row_class}'><a href='<! HD_URL !>/admin.php?section=manage&amp;act=tickets&amp;code=list&amp;depart={$d['id']}'>{$d['id']}</a></td>
									<td class='{$row_class}'><a href='<! HD_URL !>/admin.php?section=manage&amp;act=tickets&amp;code=list&amp;depart={$d['id']}'>{$d['name']}</a></td>
									<td class='{$row_class}' style='font-weight: normal'>{$d['description']}</td>
									<td class='{$row_class}' align='center'>{$d['tickets']}</td>
									<td class='{$row_class}' align='center'><a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=edit&amp;id={$d['id']}'><img src='<! IMG_DIR !>/button_edit.gif' alt='Edit' /></a></td>
									<td class='{$row_class}' align='center'><a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=delete&amp;id={$d['id']}'><img src='<! IMG_DIR !>/button_delete.gif' alt='Delete' /></a></td>
								</tr>";
			}
		}

		#=============================
		# Do Output
		#=============================

		if ( $error )
		{
			$error = "<div class='critical'>{$error}</div>";
		}
		elseif ( $alert )
		{
			$error = "<div class='alert'>{$alert}</div>";
		}

		$this->output = "{$error}
						<div class='groupbox'><div style='float:right'><a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=reorder' title='Reorder departments'><img src='<! IMG_DIR !>/button_mini_reorder.gif' alt='Reorder' /></a></div>Department List</div>
						<table width='100%' cellpadding='0' cellspacing='0'>
						<tr>
							<th width='4%' align='left'>ID</th>
							<th width='22%' align='left'>Name</th>
							<th width='54%' align='left'>Description</th>
							<th width='8%'>Tickets</th>
							<th width='5%'>Edit</th>
							<th width='7%'>Delete</th>
						</tr>
						". $depart_rows ."
						</table>
						<div class='formtail'><div class='fb_pad'><a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=add' class='fake_button'>Add A New Department</a></div></div>";

		$this->ifthd->skin->add_output( $this->output );

		$this->nav = array(
						   "<a href='<! HD_URL !>/admin.php?section=manage'>Management</a>",
						   "<a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart'>Departments</a>",
						   "List Departments",
						   );

		$this->ifthd->skin->do_output( array( 'nav' => $this->nav, 'title' => 'Manage Departments' ) );
	}

	#=======================================
	# @ Add Department
	# Show add department form.
	#=======================================

	function add_depart($error="")
	{
		#=============================
		# Security Checks
		#=============================

		if ( ! $this->ifthd->member['acp']['manage_depart_add'] )
		{
			$this->ifthd->skin->error('no_perm');
		}
		
		if ( file_exists( HD_SRC .'pop3.php' ) )
		{
			$pop3 = 1;
		}

		#=============================
		# Do Output
		#=============================

		if ( $error )
		{
			$error = "<div class='critical'>{$error}</div>";
		}

		$this->output = "<script type='text/javascript'>

						function validate_form(form)
						{
							if ( ! form.name.value )
							{
								alert('Please enter a name.');
								form.name.focus();
								return false;
							}

							if ( ! form.description.value )
							{
								alert('Please enter a description.');
								form.description.focus();
								return false;
							}
						}

						</script>

						<form action='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=doadd' method='post' onsubmit='return validate_form(this)'>
						{$error}
						<div class='groupbox'>Adding Department</div>
						<table width='100%' cellpadding='0' cellspacing='0'>
						<tr>
							<td class='option1' width='25%'><label for='name'>Name</label></td>
							<td class='option1' width='75%'><input type='text' name='name' id='name' value='{$this->ifthd->input['name']}' size='35' /></td>
						</tr>
						<tr>
							<td class='option2' valign='top'><label for='description'>Description</label></td>
							<td class='option2'><textarea name='description' id='description' cols='50' rows='2'>{$this->ifthd->input['description']}</textarea></td>
						</tr>
						<tr>
							<td class='option1'>Auto Assign</td>
							<td class='option1' style='font-weight: normal'>
								<select name='auto_assign' id='auto_assign'><option value='0'>No one</option>". $this->ifthd->build_staff_drop( $this->ifthd->input['auto_assign'] ) ."</select>
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info10','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info10' style='display: none;'>
										<div>
											Tickets submitted to this department will automatically be assigned to the above user.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}

		$this->output .= "<tr>
							<td class='option1'>Allow Escalation</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'can_escalate', $this->ifthd->input['can_escalate'] ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info1','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info1' style='display: none;'>
										<div>
											Escalation places the ticket in a higher priority status and can also be moved to another department (see more options below).
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2'>Escalate To</td>
							<td class='option2' style='font-weight: normal'>
								<select name='escalate_depart' id='escalate_depart'><option value='0'>None</option>". $this->ifthd->build_dprt_drop( $this->ifthd->input['escalate_depart'], 0, 1 ) ."</select> (Optional)
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info2','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info2' style='display: none;'>
										<div>
											When a ticket is escalated, you can also place it in another department, regardless of the department's group permissions.  Select a department to escalate ticket to, or select None to leave the ticket in its current department.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option1' width='25%'><label for='escalate_wait'>Escalate Wait Time</label></td>
							<td class='option1' width='75%' style='font-weight: normal'><input type='text' name='escalate_wait' id='escalate_wait' value='{$this->ifthd->input['escalate_wait']}' size='10' style='vertical-align: bottom;' /> (Hours)</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info3','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info3' style='display: none;'>
										<div>
											This is the amount of time that must have passed since ticket submission before a ticket can be escalated.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2' width='25%'><label for='auto_close'>Auto Close Wait Time</label></td>
							<td class='option2' width='75%' style='font-weight: normal'><input type='text' name='auto_close' id='auto_close' value='{$this->ifthd->input['auto_close']}' size='10' style='vertical-align: bottom;' /> (Hours) (Leave blank to disable)</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info4','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info4' style='display: none;'>
										<div>
											Tickets can be automatically closed when in the Awaiting Client Action status.  Enter the amount of hours that must pass before a ticket is automatically closed.  Leave blank or enter 0 to disable.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option1'>Enable Email Piping</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'email_pipe', $this->ifthd->input['email_pipe'] ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info5','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info5' style='display: none;'>
										<div>
											If set to yes, tickets can be submitted and replied to by sending an email to the specified email address below.  This requires additional setup with email forwarders.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2' width='25%'><label for='incoming_email'>Incoming Email</label></td>
							<td class='option2' width='75%'><input type='text' name='incoming_email' id='incoming_email' value='{$this->ifthd->input['incoming_email']}' size='35' /></td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info6','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info6' style='display: none;'>
										<div>
											This is the email address that tickets and replies will be sent to for email piping.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		if ( $pop3 )
		{
			$this->output .= "<tr>
							<td class='option1'>Enable POP3 Checking</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'email_pop3', $this->ifthd->input['email_pop3'] ) ."
							</td>
						</tr>
						<tr>
							<td class='option2' width='25%'><label for='pop3_host'>Mail Server Address</label></td>
							<td class='option2' width='75%'><input type='text' name='pop3_host' id='pop3_host' value='{$this->ifthd->input['pop3_host']}' size='35' /> *</td>
						</tr>
						<tr>
							<td class='option1' width='25%'><label for='pop3_user'>Username</label></td>
							<td class='option1' width='75%'><input type='text' name='pop3_user' id='pop3_user' value='{$this->ifthd->input['pop3_user']}' size='35' /> *</td>
						</tr>
						<tr>
							<td class='option2' width='25%'><label for='pop3_pass'>Password</label></td>
							<td class='option2' width='75%'><input type='text' name='pop3_pass' id='pop3_pass' value='{$this->ifthd->input['pop3_pass']}' size='35' /> *</td>
						</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option1'>Enable Guest Emails</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'guest_pipe', $this->ifthd->input['guest_pipe'] ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info7','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info7' style='display: none;'>
										<div>
											If set to yes, guests (users who's email address is not registered) will be allowed to create tickets via email piping.  Guests must also have permission to this department (see below).
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2'>Can Close Own Tickets</td>
							<td class='option2' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'ticket_own_close', $this->ifthd->input['ticket_own_close'] ) ."
							</td>
						</tr>
						<tr>
							<td class='option2'>Can Reopen Own Tickets</td>
							<td class='option2' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'ticket_own_reopen', $this->ifthd->input['ticket_own_reopen'] ) ."
							</td>
						</tr>
						<tr>
							<td class='option1'>Require Close Reason</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'close_reason', $this->ifthd->input['close_reason'] ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info8','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info8' style='display: none;'>
										<div>
											If set to yes, a reason must be entered for the closing of each ticket.  The close reason will be displayed on the view ticket page.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2'>Allow Attachments</td>
							<td class='option2' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'can_attach', $his->ifthd->input['can_attach'] ) ."
							</td>
						</tr>
						<tr>
							<td class='option1' valign='top'>Group Permissions</td>
							<td class='option1'>
								<select name='group_perm[]' id='group_perm' size='5' multiple='multiple'>
								". $this->ifthd->build_group_drop( $this->ifthd->input['group_perm'] ) ."
								</select>
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info9','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info9' style='display: none;'>
										<div>
											Select the groups that has permission to create tickets in this department.  This only applies for ticket creation.  If a ticket is moved to a department in which the ticket owner does not have permission to, they will still be able to access the ticket.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "</table>
						<div class='formtail'><input type='submit' name='submit' id='add' value='Add Department' class='button' /></div>";
		
		if ( $pop3 ) $this->output .= "<div class='option1'>* Only applies when POP3 is enabled.</div>";
		
		$this->output .= "</form>";

		$this->ifthd->skin->add_output( $this->output );

		$this->nav = array(
						   "<a href='<! HD_URL !>/admin.php?section=manage'>Management</a>",
						   "<a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart'>Departments</a>",
						   "Add Department",
						   );

		$this->ifthd->skin->do_output( array( 'nav' => $this->nav, 'title' => 'Manage Departments' ) );
	}

	#=======================================
	# @ Edit Department
	# Show edit department form.
	#=======================================

	function edit_depart($error="")
	{
		#=============================
		# Security Checks
		#=============================

		$this->ifthd->input['id'] = intval( $this->ifthd->input['id'] );

		if ( ! $this->ifthd->member['acp']['manage_depart_edit'] )
		{
			$this->ifthd->skin->error('no_perm');
		}
		
		if ( file_exists( HD_SRC .'pop3.php' ) )
		{
			$pop3 = 1;
		}

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> 'all',
											  	 'from'		=> 'departments',
							 				  	 'where'	=> array( 'id', '=', $this->ifthd->input['id'] ),
							 				  	 'limit'	=> array( 0,1 ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		if ( ! $this->ifthd->core->db->get_num_rows() )
		{
			$this->ifthd->skin->error('no_department');
		}

		$d = $this->ifthd->core->db->fetch_row();

		#=============================
		# Do Output
		#=============================

		if ( $error )
		{
			$error = "<div class='critical'>{$error}</div>";

			$name = $this->ifthd->input['name'];
			$description = $this->ifthd->input['description'];
			$can_escalate = $this->ifthd->input['can_escalate'];
			$escalate_depart = $this->ifthd->input['escalate_depart'];
			$escalate_wait = $this->ifthd->input['escalate_wait'];
			$auto_close = $this->ifthd->input['auto_close'];
			$email_pipe = $this->ifthd->input['email_pipe'];
			$guest_pipe = $this->ifthd->input['guest_pipe'];
			$incoming_email = $this->ifthd->input['incoming_email'];
			$email_pop3 = $this->ifthd->input['email_pop3'];
			$pop3_host = $this->ifthd->input['pop3_host'];
			$pop3_user = $this->ifthd->input['pop3_user'];
			$pop3_pass = $this->ifthd->input['pop3_pass'];
			$ticket_own_close = $this->ifthd->input['ticket_own_close'];
			$ticket_own_reopen = $this->ifthd->input['ticket_own_reopen'];
			$close_reason = $this->ifthd->input['close_reason'];
			$can_attach = $this->ifthd->input['can_attach'];
			$auto_assign = $this->ifthd->input['auto_assign'];

			$group_perm = $this->ifthd->input['group_perm'];
		}
		else
		{
			$name = $d['name'];
			$description = $d['description'];
			$can_escalate = $d['can_escalate'];
			$escalate_depart = $d['escalate_depart'];
			$escalate_wait = $d['escalate_wait'];
			$auto_close = $d['auto_close'];
			$email_pipe = $d['email_pipe'];
			$guest_pipe = $d['guest_pipe'];
			$incoming_email = $d['incoming_email'];
			$email_pop3 = $d['email_pop3'];
			$pop3_host = $d['pop3_host'];
			$pop3_user = $d['pop3_user'];
			$pop3_pass = $d['pop3_pass'];
			$ticket_own_close = $d['ticket_own_close'];
			$ticket_own_reopen = $d['ticket_own_reopen'];
			$close_reason = $d['close_reason'];
			$can_attach = $d['can_attach'];
			$auto_assign = $d['auto_assign'];

			$this->ifthd->core->db->construct( array(
												  	 'select'	=> array( 'g_id', 'g_m_depart_perm' ),
												  	 'from'		=> 'groups',
								 		  	  ) 	);

			$this->ifthd->core->db->execute();

			if ( $this->ifthd->core->db->get_num_rows() )
			{
				while ( $g = $this->ifthd->core->db->fetch_row() )
				{
					$g_temp_perm = unserialize( $g['g_m_depart_perm'] );

					if ( $g_temp_perm[ $d['id'] ] )
					{
						$group_perm[] = $g['g_id'];
					}
				}
			}
		}

		$this->output = "<script type='text/javascript'>

						function validate_form(form)
						{
							if ( ! form.name.value )
							{
								alert('Please enter a name.');
								form.name.focus();
								return false;
							}

							if ( ! form.description.value )
							{
								alert('Please enter a description.');
								form.description.focus();
								return false;
							}
						}

						</script>

						<form action='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=doedit&amp;id={$d['id']}' method='post' onsubmit='return validate_form(this)'>
						{$error}
						<div class='groupbox'>Editing Department: {$d['name']}</div>
						<table width='100%' cellpadding='0' cellspacing='0'>
						<tr>
							<td class='option1' width='25%'><label for='name'>Name</label></td>
							<td class='option1' width='75%'><input type='text' name='name' id='name' value='{$name}' size='35' /></td>
						</tr>
						<tr>
							<td class='option2' valign='top'><label for='description'>Description</label></td>
							<td class='option2'><textarea name='description' id='description' cols='50' rows='2'>{$description}</textarea></td>
						</tr>
						<tr>
							<td class='option1'>Auto Assign</td>
							<td class='option1' style='font-weight: normal'>
								<select name='auto_assign' id='auto_assign'><option value='0'>No one</option>". $this->ifthd->build_staff_drop( $auto_assign ) ."</select>
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info10','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info10' style='display: none;'>
										<div>
											Tickets submitted to this department will automatically be assigned to the above user.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}

		$this->output .= "<tr>
							<td class='option1'>Allow Escalation</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'can_escalate', $can_escalate ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info1','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info1' style='display: none;'>
										<div>
											Escalation places the ticket in a higher priority status and can also be moved to another department (see more options below).
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2'>Escalate To</td>
							<td class='option2' style='font-weight: normal'>
								<select name='escalate_depart' id='escalate_depart'><option value='0'>None</option>". $this->ifthd->build_dprt_drop( $escalate_depart, $d['id'], 1 ) ."</select> (Optional)
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info2','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info2' style='display: none;'>
										<div>
											When a ticket is escalated, you can also place it in another department, regardless of the department's group permissions.  Select a department to escalate ticket to, or select None to leave the ticket in its current department.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option1' width='25%'><label for='escalate_wait'>Escalate Wait Time</label></td>
							<td class='option1' width='75%' style='font-weight: normal'><input type='text' name='escalate_wait' id='escalate_wait' value='{$escalate_wait}' size='10' style='vertical-align: bottom;' /> (Hours)</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info3','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info3' style='display: none;'>
										<div>
											This is the amount of time that must have passed since ticket submission before a ticket can be escalated.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2' width='25%'><label for='auto_close'>Auto Close Wait Time</label></td>
							<td class='option2' width='75%' style='font-weight: normal'><input type='text' name='auto_close' id='auto_close' value='{$auto_close}' size='10' style='vertical-align: bottom;' /> (Hours) (Leave blank to disable)</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info4','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info4' style='display: none;'>
										<div>
											Tickets can be automatically closed when in the Awaiting Client Action status.  Enter the amount of hours that must pass before a ticket is automatically closed.  Leave blank or enter 0 to disable.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option1'>Enable Email Piping</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'email_pipe', $email_pipe ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info5','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info5' style='display: none;'>
										<div>
											If set to yes, tickets can be submitted and replied to by sending an email to the specified email address below.  This requires additional setup with email forwarders.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2' width='25%'><label for='incoming_email'>Incoming Email</label></td>
							<td class='option2' width='75%'><input type='text' name='incoming_email' id='incoming_email' value='{$incoming_email}' size='35' /></td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info6','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info6' style='display: none;'>
										<div>
											This is the email address that tickets and replies will be sent to for email piping.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		if ( $pop3 )
		{
			$this->output .= "<tr>
							<td class='option1'>Enable POP3 Checking</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'email_pop3', $email_pop3 ) ."
							</td>
						</tr>
						<tr>
							<td class='option2' width='25%'><label for='pop3_host'>Mail Server Address</label></td>
							<td class='option2' width='75%'><input type='text' name='pop3_host' id='pop3_host' value='{$pop3_host}' size='35' /> *</td>
						</tr>
						<tr>
							<td class='option1' width='25%'><label for='pop3_user'>Username</label></td>
							<td class='option1' width='75%'><input type='text' name='pop3_user' id='pop3_user' value='{$pop3_user}' size='35' /> *</td>
						</tr>
						<tr>
							<td class='option2' width='25%'><label for='pop3_pass'>Password</label></td>
							<td class='option2' width='75%'><input type='text' name='pop3_pass' id='pop3_pass' value='{$pop3_pass}' size='35' /> *</td>
						</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option1'>Enable Guest Emails</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'guest_pipe', $guest_pipe ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info7','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info7' style='display: none;'>
										<div>
											If set to yes, guests (users who's email address is not registered) will be allowed to create tickets via email piping.  Guests must also have permission to this department (see below).
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2'>Can Close Own Tickets</td>
							<td class='option2' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'ticket_own_close', $ticket_own_close ) ."
							</td>
						</tr>
						<tr>
							<td class='option2'>Can Reopen Own Tickets</td>
							<td class='option2' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'ticket_own_reopen', $ticket_own_reopen ) ."
							</td>
						</tr>
						<tr>
							<td class='option1'>Require Close Reason</td>
							<td class='option1' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'close_reason', $close_reason ) ."
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info8','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info8' style='display: none;'>
										<div>
											If set to yes, a reason must be entered for the closing of each ticket.  The close reason will be displayed on the view ticket page.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "<tr>
							<td class='option2'>Allow Attachments</td>
							<td class='option2' style='font-weight: normal'>
								". $this->ifthd->skin->yes_no_radio( 'can_attach', $can_attach ) ."
							</td>
						</tr>
						<tr>
							<td class='option1' valign='top'>Group Permissions</td>
							<td class='option1'>
								<select name='group_perm[]' id='group_perm' size='5' multiple='multiple'>
								". $this->ifthd->build_group_drop( $group_perm ) ."
								</select>
							</td>
						</tr>";
		
		if ( ACP_HELP )
		{
			$this->output .= "<tr>
								<td colspan='2'>									
									<div class='infopop'>
										<a onclick=\"javascript:Effect.toggle('info9','blind',{duration: 0.5});\" class='fake_link'><img src='<! IMG_DIR !>/toggle.gif' alt='+' /> Toggle information</a>
										<div id='info9' style='display: none;'>
										<div>
											Select the groups that has permission to create tickets in this department.  This only applies for ticket creation.  If a ticket is moved to a department in which the ticket owner does not have permission to, they will still be able to access the ticket.
										</div>
										</div>
									</div>
								</td>
							</tr>";
		}
		
		$this->output .= "</table>
						<div class='formtail'><input type='submit' name='submit' id='edit' value='Edit Department' class='button' /></div>";
		
		if ( $pop3 ) $this->output .= "<div class='option1'>* Only applies when POP3 is enabled.</div>";
		
		$this->output .= "</form>";

		$this->ifthd->skin->add_output( $this->output );

		$this->nav = array(
						   "<a href='<! HD_URL !>/admin.php?section=manage'>Management</a>",
						   "<a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart'>Departments</a>",
						   "Edit Department",
						   );

		$this->ifthd->skin->do_output( array( 'nav' => $this->nav, 'title' => 'Manage Departments' ) );
	}

	#=======================================
	# @ Delete Department
	# Show delete department form.
	#=======================================

	function delete_depart()
	{
		#=============================
		# Security Checks
		#=============================

		$this->ifthd->input['id'] = intval( $this->ifthd->input['id'] );

		if ( ! $this->ifthd->member['acp']['manage_depart_delete'] )
		{
			$this->ifthd->skin->error('no_perm');
		}

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> 'all',
											  	 'from'		=> 'departments',
							 				  	 'where'	=> array( 'id', '=', $this->ifthd->input['id'] ),
							 				  	 'limit'	=> array( 0,1 ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		if ( ! $this->ifthd->core->db->get_num_rows() )
		{
			$this->ifthd->skin->error('no_department');
		}

		$d = $this->ifthd->core->db->fetch_row();

		#=============================
		# Do Output
		#=============================

		$depart_drop = $this->ifthd->build_dprt_drop( 0, $d['id'], 1 );

		$this->output = "<form action='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=dodel&amp;id={$d['id']}' method='post'>
						<div class='groupbox'>Deleting Department: {$d['name']}</div>
						<div class='subbox'>What would you like to do with the tickets in this department?</div>
						<div class='option1'><input type='radio' name='action' id='action1' value='1' checked='checked' /> <label for='action1'>Move the tickets to this department:</label> <select name='moveto'>{$depart_drop}</select></div>
						<div class='option2'><input type='radio' name='action' id='action2' value='2' /> <label for='action2'>Delete the tickets</label></div>
						<div class='formtail'><input type='submit' name='submit' id='delete' value='Delete Department' class='button' /></div>
						</form>";

		$this->ifthd->skin->add_output( $this->output );

		$this->nav = array(
						   "<a href='<! HD_URL !>/admin.php?section=manage'>Management</a>",
						   "<a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart'>Departments</a>",
						   "Delete Department",
						   );

		$this->ifthd->skin->do_output( array( 'nav' => $this->nav, 'title' => 'Manage Departments' ) );
	}

	#=======================================
	# @ Do Create
	# Create a new department.
	#=======================================

	function do_create()
	{
		#=============================
		# Security Checks
		#=============================
		
		if ( file_exists( HD_SRC .'pop3.php' ) )
		{
			$pop3 = 1;
		}

		if ( ! $this->ifthd->member['acp']['manage_depart_add'] )
		{
			$this->ifthd->skin->error('no_perm');
		}

		if ( ! $this->ifthd->input['name'] )
		{
			$this->add_depart('Please enter a name.');
		}

		if ( ! $this->ifthd->input['description'] )
		{
			$this->add_depart('Please enter a description.');
		}

		if ( ! is_array( $this->ifthd->input['group_perm'] ) )
		{
			$this->add_depart('Please select some group permissions.');
		}

		if ( $this->ifthd->input['email_pipe'] )
		{
			if ( ! $this->ifthd->validate_email( $this->ifthd->input['incoming_email'] ) )
			{
				$this->add_depart('Please enter a valid incoming email address.');
			}

			$this->ifthd->core->db->construct( array(
												  	 'select'	=> array( 'id' ),
												  	 'from'		=> 'departments',
								 				  	 'where'	=> array( 'incoming_email', '=', $this->ifthd->input['incoming_email'] ),
								 				  	 'limit'	=> array( 0,1 ),
								 		  	  ) 	);

			$this->ifthd->core->db->execute();

			if ( $this->ifthd->core->db->get_num_rows() )
			{
				$this->add_depart('That incoming email address is already used for another department.  Please choose a different email.');
			}
		}

		#=============================
		# Add Department
		#=============================

		$db_array = array(
						  'name'				=> $this->ifthd->input['name'],
						  'description'			=> $this->ifthd->input['description'],
						  'can_escalate'		=> $this->ifthd->input['can_escalate'],
						  'escalate_depart'		=> $this->ifthd->input['escalate_depart'],
						  'escalate_wait'		=> $this->ifthd->input['escalate_wait'],
						  'auto_close'			=> $this->ifthd->input['auto_close'],
						  'ticket_own_close'	=> $this->ifthd->input['ticket_own_close'],
						  'ticket_own_reopen'	=> $this->ifthd->input['ticket_own_reopen'],
						  'close_reason'		=> $this->ifthd->input['close_reason'],
						  'can_attach'			=> $this->ifthd->input['can_attach'],
						  'email_pipe'			=> $this->ifthd->input['email_pipe'],
						  'guest_pipe'			=> $this->ifthd->input['guest_pipe'],
						  'incoming_email'		=> $this->ifthd->input['incoming_email'],
						  'auto_assign'			=> $this->ifthd->input['auto_assign'],
						 );
						 
		if ( $pop3 )
		{
			$db_array['email_pop3'] = $this->ifthd->input['email_pop3'];
			$db_array['pop3_host'] = $this->ifthd->input['pop3_host'];
			$db_array['pop3_user'] = $this->ifthd->input['pop3_user'];
			$db_array['pop3_pass'] = $this->ifthd->input['pop3_pass'];
		}

		$this->ifthd->core->db->construct( array(
											  	 'insert'	=> 'departments',
											  	 'set'		=> $db_array,
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		$depart_id = $this->ifthd->core->db->get_insert_id();

		$this->ifthd->log( 'admin', "Department Added &#039;". $this->ifthd->input['name'] ."&#039;", 1, $depart_id );

		#=============================
		# Generate Permissions
		#=============================

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> array( 'g_id', 'g_m_depart_perm' ),
											  	 'from'		=> 'groups',
							 				  	 'where'	=> array( 'g_id', 'in', $this->ifthd->input['group_perm'] ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		if ( $this->ifthd->core->db->get_num_rows() )
		{
			while ( $g = $this->ifthd->core->db->fetch_row() )
			{
				$temp_perm[ $g['g_id'] ] = unserialize( $g['g_m_depart_perm'] );

				$temp_perm[ $g['g_id'] ][ $depart_id ] = 1;
			}
		}

		while ( list( $gid, $g_perm ) = each( $temp_perm ) )
		{
			$this->ifthd->core->db->construct( array(
												  	 'update'	=> 'groups',
												  	 'set'		=> array( 'g_m_depart_perm' => serialize($g_perm) ),
								 				  	 'where'	=> array( 'g_id', '=', $gid ),
								 		  	  ) 	);

			$this->ifthd->core->db->execute();
		}

		#=============================
		# Rebuild Cache
		#=============================

		$this->ifthd->rebuild_dprt_cache();
		$this->ifthd->rebuild_group_cache();

		#=============================
		# Redirect
		#=============================

		#$this->ifthd->skin->redirect( '?section=manage&act=depart&code=list', 'add_depart_success' );
		$this->list_departs( '', 'The department has been successfully added.' );
	}

	#=======================================
	# @ Do Edit
	# Edit a department.
	#=======================================

	function do_edit()
	{
		#=============================
		# Security Checks
		#=============================
		
		if ( file_exists( HD_SRC .'pop3.php' ) )
		{
			$pop3 = 1;
		}

		$this->ifthd->input['id'] = intval( $this->ifthd->input['id'] );

		if ( ! $this->ifthd->member['acp']['manage_depart_edit'] )
		{
			$this->ifthd->skin->error('no_perm');
		}

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> 'all',
											  	 'from'		=> 'departments',
							 				  	 'where'	=> array( 'id', '=', $this->ifthd->input['id'] ),
							 				  	 'limit'	=> array( 0,1 ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		if ( ! $this->ifthd->core->db->get_num_rows() )
		{
			$this->ifthd->skin->error('no_department');
		}

		if ( ! $this->ifthd->input['name'] )
		{
			$this->edit_depart('Please enter a name.');
		}

		if ( ! $this->ifthd->input['description'] )
		{
			$this->edit_depart('Please enter a description.');
		}

		if ( ! is_array( $this->ifthd->input['group_perm'] ) )
		{
			$this->edit_depart('Please select some group permissions.');
		}

		if ( $this->ifthd->input['email_pipe'] )
		{
			if ( ! $this->ifthd->validate_email( $this->ifthd->input['incoming_email'] ) )
			{
				$this->edit_depart('Please enter a valid incoming email address.');
			}

			$this->ifthd->core->db->construct( array(
												  	 'select'	=> array( 'id' ),
												  	 'from'		=> 'departments',
								 				  	 'where'	=> array( array( 'incoming_email', '=', $this->ifthd->input['incoming_email'] ), array( 'id', '!=', $this->ifthd->input['id'], 'and' ) ),
								 				  	 'limit'	=> array( 0,1 ),
								 		  	  ) 	);

			$this->ifthd->core->db->execute();

			if ( $this->ifthd->core->db->get_num_rows() )
			{
				$this->edit_depart('That incoming email address is already used for another department.  Please choose a different email.');
			}
		}

		#=============================
		# Edit Department
		#=============================

		$db_array = array(
						  'name'				=> $this->ifthd->input['name'],
						  'description'			=> $this->ifthd->input['description'],
						  'can_escalate'		=> $this->ifthd->input['can_escalate'],
						  'escalate_depart'		=> $this->ifthd->input['escalate_depart'],
						  'escalate_wait'		=> $this->ifthd->input['escalate_wait'],
						  'auto_close'			=> $this->ifthd->input['auto_close'],
						  'ticket_own_close'	=> $this->ifthd->input['ticket_own_close'],
						  'ticket_own_reopen'	=> $this->ifthd->input['ticket_own_reopen'],
						  'close_reason'		=> $this->ifthd->input['close_reason'],
						  'can_attach'			=> $this->ifthd->input['can_attach'],
						  'email_pipe'			=> $this->ifthd->input['email_pipe'],
						  'guest_pipe'			=> $this->ifthd->input['guest_pipe'],
						  'incoming_email'		=> $this->ifthd->input['incoming_email'],
						  'auto_assign'			=> $this->ifthd->input['auto_assign'],
						 );
						 
		if ( $pop3 )
		{
			$db_array['email_pop3'] = $this->ifthd->input['email_pop3'];
			$db_array['pop3_host'] = $this->ifthd->input['pop3_host'];
			$db_array['pop3_user'] = $this->ifthd->input['pop3_user'];
			$db_array['pop3_pass'] = $this->ifthd->input['pop3_pass'];
		}

		$this->ifthd->core->db->construct( array(
											  	 'update'	=> 'departments',
											  	 'set'		=> $db_array,
							 				  	 'where'	=> array( 'id', '=', $this->ifthd->input['id'] ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		$this->ifthd->log( 'admin', "Department Edited &#039;". $this->ifthd->input['name'] ."&#039;", 1, $this->ifthd->input['id'] );

		#=============================
		# Generate Permissions
		#=============================

		if ( is_array( $this->ifthd->input['group_perm'] ) )
		{
			while ( list( , $mdperm ) = each( $this->ifthd->input['group_perm'] ) )
			{
				$m_depart_perm[ $mdperm ] = 1;
			}
		}

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> array( 'g_id', 'g_m_depart_perm' ),
											  	 'from'		=> 'groups',
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		if ( $this->ifthd->core->db->get_num_rows() )
		{
			while ( $g = $this->ifthd->core->db->fetch_row() )
			{
				$temp_perm[ $g['g_id'] ] = unserialize( $g['g_m_depart_perm'] );

			}
		}

		while ( list( $gid, $g_perm ) = each( $temp_perm ) )
		{
			if ( $m_depart_perm[ $gid ] )
			{
				$g_perm[ $this->ifthd->input['id'] ] = 1;
			}
			else
			{
				$g_perm[ $this->ifthd->input['id'] ] = 0;
			}

			$this->ifthd->core->db->construct( array(
												  	 'update'	=> 'groups',
												  	 'set'		=> array( 'g_m_depart_perm' => serialize($g_perm) ),
								 				  	 'where'	=> array( 'g_id', '=', $gid ),
								 		  	  ) 	);

			$this->ifthd->core->db->execute();
		}

		#=============================
		# Rebuild Cache
		#=============================

		$this->ifthd->rebuild_dprt_cache();
		$this->ifthd->rebuild_group_cache();

		#=============================
		# Redirect
		#=============================

		#$this->ifthd->skin->redirect( '?section=manage&act=depart&code=list', 'edit_depart_success' );
		$this->list_departs( '', 'The department has been successfully updated.' );
	}

	#=======================================
	# @ Do Delete
	# Delete a department.
	#=======================================

	function do_delete()
	{
		#=============================
		# Security Checks
		#=============================

		$this->ifthd->input['id'] = intval( $this->ifthd->input['id'] );

		if ( ! $this->ifthd->member['acp']['manage_depart_delete'] )
		{
			$this->ifthd->skin->error('no_perm');
		}

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> 'all',
											  	 'from'		=> 'departments',
							 				  	 'where'	=> array( 'id', '=', $this->ifthd->input['id'] ),
							 				  	 'limit'	=> array( 0,1 ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		if ( ! $this->ifthd->core->db->get_num_rows() )
		{
			$this->ifthd->skin->error('no_department');
		}

		$da = $this->ifthd->core->db->fetch_row();

		#=============================
		# Perform Our Action
		#=============================

		if ( $this->ifthd->input['action'] == 1 )
		{
			$this->ifthd->core->db->construct( array(
												  	 'select'	=> 'all',
												  	 'from'		=> 'departments',
								 				  	 'where'	=> array( 'id', '=', $da['id'] ),
								 				  	 'limit'	=> array( 0,1 ),
								 		  	  ) 	);

			$this->ifthd->core->db->execute();

			if ( ! $this->ifthd->core->db->get_num_rows() )
			{
				$this->ifthd->skin->error('no_department');
			}

			$d = $this->ifthd->core->db->fetch_row();

			$this->ifthd->core->db->construct( array(
												  	 'update'	=> 'tickets',
												  	 'set'		=> array( 'did' => $d['id'], 'dname' => $d['name'] ),
								 				  	 'where'	=> array( 'did', '=', $da['id'] ),
								 		  	  ) 	);

			$this->ifthd->core->db->execute();
		}
		elseif ( $this->ifthd->input['action'] == 2 )
		{
			$this->ifthd->core->db->construct( array(
												  	 'delete'	=> 'tickets',
								 				  	 'where'	=> array( 'did', '=', $da['id'] ),
								 		  	  ) 	);

			$this->ifthd->core->db->execute();
		}

		#=============================
		# Delete Department
		#=============================

		$this->ifthd->core->db->construct( array(
											  	 'delete'	=> 'departments',
							 				  	 'where'	=> array( 'id', '=', $da['id'] ),
							 				  	 'limit'	=> array( 1 ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		$this->ifthd->log( 'admin', "Department Deleted &#039;". $da['name'] ."&#039;", 2, $da['id'] );

		#=============================
		# Rebuild Cache
		#=============================

		$this->ifthd->rebuild_dprt_cache();

		#=============================
		# Redirect
		#=============================

		#$this->ifthd->skin->redirect( '?section=manage&act=depart&code=list', 'delete_depart_success' );
		$this->list_departs( 'The department has been successfully deleted.' );
	}

	#=======================================
	# @ Reorder Departmenets
	# Show reoarder departments form.
	#=======================================

	function reorder_departs()
	{
		#=============================
		# Security Checks
		#=============================

		if ( ! $this->ifthd->member['acp']['manage_depart_reorder'] )
		{
			$this->ifthd->skin->error('no_perm');
		}

		#=============================
		# Grab Departments
		#=============================

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> 'all',
											  	 'from'		=> 'departments',
											  	 'order'	=> array( 'position' => 'asc' ),
							 		  	  ) 	);

		$this->ifthd->core->db->execute();

		$depart_rows = ""; // Initialize for Security
		$row_count = 0; // Initialize for Security

		if ( $this->ifthd->core->db->get_num_rows() )
		{
			while( $d = $this->ifthd->core->db->fetch_row() )
			{
				$row_count ++;
				
				( $row_count & 1 ) ? $row_class = 'option1-med' : $row_class = 'option2-med';
				
				#=============================
				# Fix Up Information
				#=============================

				$d['description'] = $this->ifthd->shorten_str( $d['description'], 80, 1 );

				if ( $error )
				{
					$cur_pos = $this->ifthd->input[ 'pos_'. $d['id'] ];
				}
				else
				{
					$cur_pos = $d['position'];
				}

				$depart_rows .= "<div id='d_{$d['id']}' class='{$row_class}' style='cursor:move'>{$d['name']} (<span class='desc'>{$d['description']}</span>)</div>";
			}
		}

		#=============================
		# Do Output
		#=============================

		$this->output = "<form action='<! HD_URL !>/admin.php?section=manage&amp;act=depart&amp;code=doreorder' method='post' onsubmit='get_order()'>
						<input type='hidden' name='order' id='order' value='' />
						<div class='groupbox'>Reordering Departments</div>
						<div class='subbox'>To reorder departments, simply click and drag the department to the desired position.</div>
						<div id='draggable'>
						". $depart_rows ."
						</div>
						<div class='formtail'><input type='submit' name='submit' id='reorder' value='Reorder Departments' class='button' /></div>
						</form>
						
						<script type='text/javascript' language='javascript'>
							Sortable.create( 'draggable', {tag:'div',constraint:'vertical'} )
							
							function get_order() {
								order = get_by_id('order');
								order.value = Sortable.serialize('draggable');
							}
						</script>";

		$this->ifthd->skin->add_output( $this->output );

		$this->nav = array(
						   "<a href='<! HD_URL !>/admin.php?section=manage'>Management</a>",
						   "<a href='<! HD_URL !>/admin.php?section=manage&amp;act=depart'>Departments</a>",
						   "Reorder Departments",
						   );

		$this->ifthd->skin->do_output( array( 'nav' => $this->nav, 'title' => 'Manage Departments' ) );
	}



	#=======================================
	# @ Do Reorder
	# Reorder departments.
	#=======================================

	function do_reorder()
	{
		#=============================
		# Security Checks
		#=============================

		if ( ! $this->ifthd->member['acp']['manage_depart_reorder'] )
		{
			$this->ifthd->skin->error('no_perm');
		}
		
		$raw_order = str_replace( '&amp;', '&', $this->ifthd->input['order'] );
		
		parse_str( $raw_order, $order );

		$final_order = array(); // Initialize for Security
		$depart_count = 0; // Initialize for Security
		
		while( list( , $did ) = each( $order['draggable'] ) )
		{
			$depart_count ++;
			
			$final_order[ $did ] = $depart_count;
		}

		#=============================
		# Reorder Departments
		#=============================

		$this->ifthd->core->db->construct( array(
											  	 'select'	=> 'all',
											  	 'from'		=> 'departments',
											  	 'order'	=> array( 'position' => 'asc' ),
							 		  	  ) 	);

		$sel_dep = $this->ifthd->core->db->execute();

		$depart_rows = ""; // Initialize for Security

		if ( $this->ifthd->core->db->get_num_rows($sel_dep) )
		{
			while( $d = $this->ifthd->core->db->fetch_row($sel_dep) )
			{
				if ( $d['position'] != intval( $final_order[ $d['id'] ] ) )
				{
					$this->ifthd->core->db->construct( array(
														  	 'update'	=> 'departments',
														  	 'set'		=> array( 'position' => intval( $final_order[ $d['id'] ] ) ),
														  	 'where'	=> array( 'id', '=', $d['id'] ),
										 		  	  ) 	);

					$this->ifthd->core->db->execute();
				}
			}
		}

		$this->ifthd->log( 'admin', "Departments Reordered" );

		#=============================
		# Rebuild Cache
		#=============================

		$this->ifthd->rebuild_dprt_cache();

		#=============================
		# Redirect
		#=============================

		#$this->ifthd->skin->redirect( '?section=manage&act=depart&code=list', 'reorder_depart_success' );
		$this->list_departs( '', 'The departments have been successfully reordered. ');
	}

}

?>

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ticket not escalate after given time #100

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Name
Description	<textarea name='description' id='description' cols='50' rows='2'>{$this->ifthd->input['description']}</textarea>
Auto Assign	No one". $this->ifthd->build_staff_drop( $this->ifthd->input['auto_assign'] ) ."
Toggle information Tickets submitted to this department will automatically be assigned to the above user.
Allow Escalation	". $this->ifthd->skin->yes_no_radio( 'can_escalate', $this->ifthd->input['can_escalate'] ) ."
Toggle information Escalation places the ticket in a higher priority status and can also be moved to another department (see more options below).
Escalate To	None". $this->ifthd->build_dprt_drop( $this->ifthd->input['escalate_depart'], 0, 1 ) ." (Optional)
Toggle information When a ticket is escalated, you can also place it in another department, regardless of the department's group permissions. Select a department to escalate ticket to, or select None to leave the ticket in its current department.
Escalate Wait Time	(Hours)
Toggle information This is the amount of time that must have passed since ticket submission before a ticket can be escalated.
Auto Close Wait Time	(Hours) (Leave blank to disable)
Toggle information Tickets can be automatically closed when in the Awaiting Client Action status. Enter the amount of hours that must pass before a ticket is automatically closed. Leave blank or enter 0 to disable.
Enable Email Piping	". $this->ifthd->skin->yes_no_radio( 'email_pipe', $this->ifthd->input['email_pipe'] ) ."
Toggle information If set to yes, tickets can be submitted and replied to by sending an email to the specified email address below. This requires additional setup with email forwarders.
Incoming Email
Toggle information This is the email address that tickets and replies will be sent to for email piping.
Enable POP3 Checking	". $this->ifthd->skin->yes_no_radio( 'email_pop3', $this->ifthd->input['email_pop3'] ) ."
Mail Server Address	*
Username	*
Password	*
Enable Guest Emails	". $this->ifthd->skin->yes_no_radio( 'guest_pipe', $this->ifthd->input['guest_pipe'] ) ."
Toggle information If set to yes, guests (users who's email address is not registered) will be allowed to create tickets via email piping. Guests must also have permission to this department (see below).
Can Close Own Tickets	". $this->ifthd->skin->yes_no_radio( 'ticket_own_close', $this->ifthd->input['ticket_own_close'] ) ."
Can Reopen Own Tickets	". $this->ifthd->skin->yes_no_radio( 'ticket_own_reopen', $this->ifthd->input['ticket_own_reopen'] ) ."
Require Close Reason	". $this->ifthd->skin->yes_no_radio( 'close_reason', $this->ifthd->input['close_reason'] ) ."
Toggle information If set to yes, a reason must be entered for the closing of each ticket. The close reason will be displayed on the view ticket page.
Allow Attachments	". $this->ifthd->skin->yes_no_radio( 'can_attach', $his->ifthd->input['can_attach'] ) ."
Group Permissions	". $this->ifthd->build_group_drop( $this->ifthd->input['group_perm'] ) ."
Toggle information Select the groups that has permission to create tickets in this department. This only applies for ticket creation. If a ticket is moved to a department in which the ticket owner does not have permission to, they will still be able to access the ticket.

ticket not escalate after given time #100

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