Error messages appearing after connecting my K10+ pro combo

[PackageDelivery]

Hiya,
I've been trying to connect the k10+ pro combo to my homey hub. After several attempts
I was eventually able to pair the device via the matter connector, unfortunately not the SwitchBot app. However, once connected, I keep get connection error message when I select the device (K10+ combo) on the homey homepage. Also when I try to access the advanced settings menu, I get another error messages, which I've attached to this email.

[AdyRock]

If you have paired it with Homey using Mater, then this app is not involved and you need to contact Athom.
Let me know if I have misunderstood.

[PackageDelivery]

I'm unable to connect the device via the app. Can you help?

[PackageDelivery]

When I try to connect the hoover combo through the app, I log in and then receive this screen, with no devices available to be connected to my homey hub

[AdyRock]

FYI, the connection via Mater is controlled by Athom and doesn't use my app.

When using my app for the K10+, make sure you are using the latest test version (2.0.60).

If you are using my app on a Homey Pro, then could open the app settings page and select the Detected log, then tap on Get Hub Devices and wait for the list to populate. Once it is finished, tap on Send Log.

[PackageDelivery]

Hiya that's done. I've also sent a diagnostics report Sent from Outlook for Android<https://aka.ms/AAb9ysg>

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________________________________ From: Adrian Rockall ***@***.***> Sent: Thursday, February 5, 2026 8:51:03 AM To: AdyRock/com.switchbot ***@***.***> Cc: PackageDelivery ***@***.***>; Author ***@***.***> Subject: Re: [AdyRock/com.switchbot] Error messages appearing after connecting my K10+ pro combo (Issue #217) [https://avatars.githubusercontent.com/u/38184396?s=20&v=4]AdyRock left a comment (AdyRock/com.switchbot#217)<#217 (comment)> FYI, the connection via Mater is controlled by Athom and doesn't use my app. When using my app for the K10+, make sure you are using the latest test version (2.0.60). If you are using my app on a Homey Pro, then could open the app settings page and select the Detected log, then tap on Get Hub Devices and wait for the list to populate. Once it is finished, tap on Send Log. — Reply to this email directly, view it on GitHub<#217 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AIPURQUYLGBXYWMHY4H6AYT4KL77PAVCNFSM6AAAAACSWPEWN2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTQNJRHE4DONZYG4>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[AdyRock]

I can see from the log that you are still on the release version. If you update to the test version it should find your cleaner.

[PackageDelivery]

Hiya, how do I do that? Thanks Sent from Outlook for Android<https://aka.ms/AAb9ysg>

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________________________________ From: Adrian Rockall ***@***.***> Sent: Thursday, February 5, 2026 1:26:50 PM To: AdyRock/com.switchbot ***@***.***> Cc: PackageDelivery ***@***.***>; Author ***@***.***> Subject: Re: [AdyRock/com.switchbot] Error messages appearing after connecting my K10+ pro combo (Issue #217) [https://avatars.githubusercontent.com/u/38184396?s=20&v=4]AdyRock left a comment (AdyRock/com.switchbot#217)<#217 (comment)> I can see from the log that you are still on the release version. If you update to the test version it should find your cleaner. — Reply to this email directly, view it on GitHub<#217 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AIPURQWCXGYEQRHKH2DRXR34KNAJVAVCNFSM6AAAAACSWPEWN2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTQNJTGY2TCMBQG4>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[AdyRock]

Find the app in the app store, add test to the end of the url and install the app.