diff --git a/.github/ISSUE_TEMPLATE/7_help-request.yml b/.github/ISSUE_TEMPLATE/7_help-request.yml
new file mode 100644
index 00000000000..4e4314e2012
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/7_help-request.yml
@@ -0,0 +1,30 @@
+name: ❓ Help request
+description: Ask for help with using this repository
+title: 'Help: '
+labels: ['help']
+
+body:
+  - type: textarea
+    id: question
+    attributes:
+      label: What do you need help with?
+      description: Please describe your question or issue in as much detail as possible.
+    validations:
+      required: true
+
+  - type: textarea
+    id: steps
+    attributes:
+      label: What have you already tried?
+      description: List any steps you have already taken to resolve your issue.
+
+  - type: checkboxes
+    id: confirmation
+    attributes:
+      label: Before posting
+      description: Please confirm you have done the following
+      options:
+        - label: I have read the [FAQ](https://github.com/iptv-org/iptv/blob/master/FAQ.md)
+          required: true
+        - label: I have read the [Contributing Guide](https://github.com/iptv-org/iptv/blob/master/CONTRIBUTING.md)
+          required: true