New-TdIncident doesn't support optionalFields1

[goback136]

Unlike Set-TdBranch New-TdIncident doesn't support the optional fields while the API does seem to support it.

https://developers.topdesk.com/documentation/index.html#api-Incident-CreateIncident
For example "optionalFields1" : { "boolean1" : "true" }

[goback136]

Hotfixed this 2 new parameters:

function New-TdIncident {
....
[hashtable]$OptionalFields1,
[hashtable]$OptionalFields2,
....

OptionalFields1 {
$Body | Add-Member -MemberType NoteProperty -Name 'optionalFields1' -Value $OptionalFields1
}
OptionalFields2 {
$Body | Add-Member -MemberType NoteProperty -Name 'optionalFields2' -Value $OptionalFields2
}

[boatbuys]

Can you provide an example (and perhaps update the docs) of how to set a value in an optional field X -> drop down X for a new incident?

[goback136]

Sure

#Filling variable with optional fields
$Vrije_velden = @{}
$Vrije_velden.add('text1',$x)
$Vrije_velden.add('text2',$y)
$Vrije_velden.add('number1',$a)
$Vrije_velden.add('number2',$b)
$Vrije_velden.add('boolean3','true')

#preparing all incident parameters
$IncidentParams = @{
BriefDescription = $MeldingTitel
CallerName= $MelderNaam
CallerEmail = $MelderMail
CallerMobileNumber = $MelderGSM
Request= $MeldingBeschrijving
ExternalNumber = $SubmissionID
CallerBranchId = (Get-TdBranch -name 'My branch').id
EntryTypeId = (Get-TdEntryType -Name 'Website').id
PriorityId = (Get-TdPriority -Name $Prioriteit ).id
OperatorId = (Get-TdOperatorGroup -Name $Behandelaar).id
OperatorGroupID = (Get-TdOperatorGroup -Name $Behandelaar).id
optionalFields1 = $Vrije_velden
}

#calling the API
New-TdIncident @IncidentParams -verbose