[v1.13.0 or v1.14.2] Ongoing call notification can be swiped away on Android 14 but not on Android 12

[mithileshbhumca]

Description of bug
On Android 14, the ongoing call notification from the Azure Communication UI Library can be swiped away (dismissed) from the notification bar during an active call. However, when tested on Android 12, the ongoing call notification cannot be swiped away during an active call.
Additionally, On Android 12, the user can tap the ongoing call notification anytime to reopen the call screen and retain control, while on Android 14, once the ongoing call screen is closed and the notification is swiped away, the user loses all call controls even though the call continues in the background.

To Reproduce
Steps to reproduce the behavior:

Start an ongoing call using Azure Communication UI Library (version 1.13.0 or 1.14.0).

Observe the ongoing call notification in the notification bar.

Try to close all active apps (ongoing call screen) by tapping ||| button on android phone

Try to swipe/dismiss the notification.

On Android 14, the notification can be dismissed; on Android 12, it cannot be dismissed.

This bug is always reproducible on android 14 devices.
I used to initialized callComposite:

callComposite = CallCompositeBuilder()
.applicationContext(context)
.credential(credential)
.displayName("")
.callScreenOrientation(CallCompositeSupportedScreenOrientation.PORTRAIT)
.telecomManagerOptions(
CallCompositeTelecomManagerOptions(
CallCompositeTelecomManagerIntegrationMode.SDK_PROVIDED_TELECOM_MANAGER,
PHONE_ACCOUNT_ID
)
)
.build()
For accept incoming call uses:
callComposite?.accept(context, incomingCallId, getLocalOption())

Expected behavior
The expected behavior is consistent notification swipe behavior across Android versions. Ideally, the ongoing call notification should not be swipe-dismissable on Android 14, similar to the behavior on Android 12, to prevent accidental call termination or disruption.

Screenshot
Screenshot1: ongoing call screen, and just click on close all to close all recent task

Screenshot2: After closing ongoing call screen, on going call notification still showing, but it can also be swipe away from notification drawer.

Screenshot3: It was observed that if the ongoing call screen and the in-call notification are both closed, the call continues running on the device, leaving the user with no way to control or end it.

AzureCommunicationUILibrary:

• Version [ 1.13.0 or 1.14.0]

Smartphone

• Device: Samsung S23 (Android 14)
• API: Android 12 (API 31), Android 14 (API 34)
• Mobile App Version 10.0.5.3481

Additional context
Please check whether the notification channel or builder settings are consistent across Android versions, as system-level behavior may have changed in Android 14 regarding foreground services and notifications.

[mithileshbhumca]

@ShaunaSong @palatter @pavelprystinka @ahammer
Could you please take a look at this issue?