diff --git a/.github/ISSUE_TEMPLATE/arizen_bug_report.md b/.github/ISSUE_TEMPLATE/arizen_bug_report.md
new file mode 100644
index 00000000..8ff582ba
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+---
+name: Bug Report Arizen
+about: Please create here your issue to help us improve Arizen
+title: ''
+labels: ''
+assignees: ''
+
+---
+# Bug Report Arizen
+
+**Describe the issue:**
+*(A clear and concise description of what the bug is.)*
+- *(e.g: "Batch withdrawal not working", attach screenshots if possible)*
+
+**How to reproduce:**
+*(Step by step procedure on how to reproduce the bug you are experimenting)* 
+- *(e.g Step 1. Click on address creation )*
+- *(Step 2........)*
+
+**Expected behaviour** *(If applicable)*
+- *(This feature should work this way because........)*
+
+**Possible Solution:** *(Optional)*
+- *(Solution to this problem would be........)*
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. iOS]
+ - Arizen Version [e.g. chrome, safari]
diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
deleted file mode 100644
index c833a51b..00000000
--- a/.github/ISSUE_TEMPLATE/bug_report.md
+++ /dev/null
@@ -1,28 +0,0 @@
----
-name: Bug report
-about: Create a report to help us improve
-
----
-
-**Describe the bug**
-A clear and concise description of what the bug is.
-
-**To Reproduce**
-Steps to reproduce the behavior:
-1. Go to '...'
-2. Click on '....'
-3. Scroll down to '....'
-4. See error
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Please complete the following information:**
- - OS: [e.g. Windows, MacOS, Linux (which distro)]
- - Version [e.g. 1.1.6]
-
-**Additional context**
-Add any other context about the problem here.
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 00000000..1253a6bd
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,5 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Horizen Community Support Help Desk
+    url:https://horizenofficial.atlassian.net/servicedesk/customer/portals
+    about: Please ask your questions regarding support here.
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
deleted file mode 100644
index 066b2d92..00000000
--- a/.github/ISSUE_TEMPLATE/feature_request.md
+++ /dev/null
@@ -1,17 +0,0 @@
----
-name: Feature request
-about: Suggest an idea for this project
-
----
-
-**Is your feature request related to a problem? Please describe.**
-A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
-
-**Describe the solution you'd like**
-A clear and concise description of what you want to happen.
-
-**Describe alternatives you've considered**
-A clear and concise description of any alternative solutions or features you've considered.
-
-**Additional context**
-Add any other context or screenshots about the feature request here.