cfx are always better than reality #227
Description
Dear CFX Team,
Our company is implementing and utilizing CFX to improve efficiency in our factory. However, we have encountered many issues, as stated in the subject line. The quality of the programs developed by our vendors varies significantly, and we have identified the following problems:
- A significant discrepancy between data timestamps and real-world time.
- Incorrect retrieval of the HermesIdentifier.
- Missing or out-of-sequence messages.
These issues are not immediately visible to the naked eye. Given the large amount of data, it takes considerable time and effort to uncover them. In the future, we plan to add several new production lines, which means dealing with new vendors. Apart from verifying the accuracy of the data in the messages, having to conduct such extensive investigations is extremely exhausting. More importantly, we find ourselves repeatedly facing the same problems.
The process from vendor feedback to issue resolution is excessively time-consuming. While you provide the system and licenses to vendors for development, it appears that there are no guarantees regarding the quality of the software they produce. As end users, instead of benefiting from the system, we are burdened by these issues.
I would like to ask whether CFX provides any standards or regulations to ensure the quality of vendor-developed programs. This would help ensure data integrity and software stability for end users.
I apologize for the complaints, but there are simply too many issues. After sending this email, I will have to return to addressing these problems. Even if fixes are made, they will only come in the next version.
Best regards,