From 21c30917f95e70c0a3af92b6f5896c0407903f09 Mon Sep 17 00:00:00 2001 From: "copilot-swe-agent[bot]" <198982749+Copilot@users.noreply.github.com> Date: Wed, 24 Sep 2025 23:30:00 +0000 Subject: [PATCH 1/3] Initial plan From 280d2de398932c0ba306c61cc45658e063423e56 Mon Sep 17 00:00:00 2001 From: "copilot-swe-agent[bot]" <198982749+Copilot@users.noreply.github.com> Date: Wed, 24 Sep 2025 23:34:10 +0000 Subject: [PATCH 2/3] Add comprehensive troubleshooting for Partner Center "Accept and Continue" button issue Co-authored-by: GrantMeStrength <1928855+GrantMeStrength@users.noreply.github.com> --- .../open-a-developer-account.md | 32 ++++++++++++++++++- 1 file changed, 31 insertions(+), 1 deletion(-) diff --git a/hub/apps/publish/partner-center/open-a-developer-account.md b/hub/apps/publish/partner-center/open-a-developer-account.md index 9b12e71960..7edd2f516a 100644 --- a/hub/apps/publish/partner-center/open-a-developer-account.md +++ b/hub/apps/publish/partner-center/open-a-developer-account.md @@ -139,15 +139,45 @@ For more details, you can refer to the steps below: 1. Select **Accept and Continue** to move on to the **Payment** section. + > [!NOTE] + > If the **Accept and Continue** button appears disabled or unclickable, ensure all required fields are completed and allow a few seconds for form validation to complete. See the troubleshooting section below if issues persist. + 1. Enter your payment info for the one-time registration fee. The company account costs approximately **$99 USD**. (The fees varies depending on your [country or region](./account-types-locations-and-fees.md#developer-account-and-app-submission-markets)). If you have a promo code that covers the cost of registration, you can enter that here. Otherwise, provide your credit card info (or PayPal info in supported markets). Note that prepaid credit cards can't be used for this purchase. When you're finished, select **Pay and Register** to complete the registration. After you've completed the signup process, your account will go through the verification process. For company accounts, we check to make sure another individual or company isn't already using your publisher display name. Our verification process also needs to confirm whether you’re associated with the company that you’re representing. This process can take from a few days to a couple of weeks, and often includes a phone call to your company (so make sure all of your contact information is up to date when you fill out the registration forms). You can't submit apps from a company account until it's been verified, but while you're waiting, you can [reserve an app name](/windows/apps/publish/?tabs=msix-pwa-getting-started#get-started-with-app-submission) continue building and testing apps, and work on getting your submissions ready. You can check your verification status on the [Account settings](https://aka.ms/windowsdevaccountverification) page. -> [!NOTE] +> [!IMPORTANT] > There is a known issue where users in some locales might be unable to finish completing their registration. Until we can confirm that it is resolved, we recommend that you manually change your browser's locale tag to **en-us** once you begin the sign-up process on partner.microsoft.com. +### Troubleshooting: "Accept and Continue" Button Issues + +If you're unable to click the **Accept and Continue** button during company account registration, try these solutions: + +> [!TIP] +> **Common Solutions** +> 1. **Change browser locale**: Set your browser's language to **English (United States)** before starting registration +> 2. **Clear browser data**: Clear cookies, cache, and browsing data, then restart your browser +> 3. **Try different browsers**: Test with Chrome, Edge, Firefox, or Safari +> 4. **Disable browser extensions**: Temporarily disable ad blockers and other extensions +> 5. **Check all required fields**: Ensure all mandatory fields are completed and show no validation errors +> 6. **Wait for form validation**: Allow 2-3 seconds after filling the last field before attempting to click the button + +> [!NOTE] +> **Form Validation Requirements** +> The **Accept and Continue** button will remain disabled until: +> - All required fields contain valid information +> - The legal document is successfully uploaded +> - You've accepted the App Developer Agreement checkbox +> - All form validation checks have passed (this may take a few seconds) + +> [!CAUTION] +> If the issue persists after trying the above solutions, contact [Partner Center support](https://aka.ms/windowsdevelopersupport) with: +> - Your browser type and version +> - Screenshots of the registration page +> - Any error messages displayed in your browser's developer console + --- > [!NOTE] From e1ca034dd020a7ca6f01308c90219b14d0d2f902 Mon Sep 17 00:00:00 2001 From: "copilot-swe-agent[bot]" <198982749+Copilot@users.noreply.github.com> Date: Wed, 24 Sep 2025 23:36:30 +0000 Subject: [PATCH 3/3] Add FAQ entry for "Accept and Continue" button issues Co-authored-by: GrantMeStrength <1928855+GrantMeStrength@users.noreply.github.com> --- hub/apps/publish/faq/open-developer-account.md | 18 ++++++++++++++++++ 1 file changed, 18 insertions(+) diff --git a/hub/apps/publish/faq/open-developer-account.md b/hub/apps/publish/faq/open-developer-account.md index 2694b9c7a7..9869d40415 100644 --- a/hub/apps/publish/faq/open-developer-account.md +++ b/hub/apps/publish/faq/open-developer-account.md @@ -138,6 +138,24 @@ You may be contacted by Microsoft or a partner during this period. Once verified --- +
+The "Accept and Continue" button appears disabled during company registration. What should I do? + +This is a common issue during Partner Center company account registration. Try these solutions: + +1. **Change browser locale:** Set your browser to English (United States) before starting registration. +2. **Clear browser data:** Clear cookies, cache, and browsing data, then restart your browser. +3. **Try different browsers:** Test with Chrome, Edge, Firefox, or Safari. +4. **Disable browser extensions:** Temporarily disable ad blockers and other extensions. +5. **Verify all fields:** Ensure all required fields are completed with no validation errors. +6. **Wait for validation:** Allow 2-3 seconds after completing the last field for form validation to finish. + +The button remains disabled until all required fields are valid, the legal document is uploaded, and you've accepted the App Developer Agreement. If issues persist, contact [Partner Center support](https://aka.ms/windowsdevelopersupport). + +
+ +--- +
What should I do if my developer account registration fails or is not approved?