NethVoice CTI: Failure to open customer card

[fabbri-marco]

Steps to reproduce

1. Connect customer cards from the NethVoice wizard
2. Access the CTI
3. Go to Settings > Customer Cards and enable 'Show "on incoming call" or "on Answer"

Expected behavior
When a call a call arrives or is answered from a contact, the corresponding customer card should open.

Actual behavior
When an incoming call is received, the corresponding customer record should automatically open. However, this behavior is inconsistent.

• If the CTI setting is configured to trigger on call answer, the customer record opens intermittently.
• If the CTI setting is configured to trigger on incoming call, the customer record fails to open.
• In some cases, the record opens, but the URL is incomplete and does not include the caller’s phone number.

Components

Nethserver8
NethCTI