NethVoice CTI – Missing Call Details in Operator Panel

[andrea-marchionni]

On the operator panel, the call details of other users are not displayed correctly.
While users appear with the status Occupied, the caller/called number and name are missing.

Steps to Reproduce:

• Open the Operator Panel in NethVoice CTI.

• Monitor other users during an active call.

• Observe that users are shown as Occupied, but no caller/called information is visible.

• Refresh the page or switch to another tab and return to the Operator Panel.

• Call details are now correctly displayed.

Expected Behavior:
Caller/called number and name of other users should always be displayed in real time without requiring a refresh.

Actual Behavior:
Details are missing until the page is refreshed or the tab is reloaded.

Impact:
This behavior reduces the effectiveness of the operator panel, as call monitoring requires manual refresh and disrupts workflow.

See also:
Helpdesk ticket: https://helpdesk.nethesis.it/a/tickets/191024

[andrea-marchionni]

Reference: https://helpdesk.nethesis.it/a/tickets/191024

[Amygos]

Testing release nethesis/ns8-nethvoice 1.4.4-testing.1