NethVoice CTI: Phone Island interface missing for incoming calls when mobile app is connected to account

[tonyco97]

Steps to reproduce

• Go to the NethVoice CTI web interface.
• Ensure the mobile app, versions is connected to the same user account.
• Receive a call on the user account, from another user.
• Observe the CTI web interface (Phone Island component) while the call is ringing on the mobile app.

Expected behavior

The incoming call should be displayed and manageable in both the mobile app and the CTI web interface (Phone Island) at the same time.

Actual behavior

The CTI web interface does not show the incoming call (Phone Island does not appear) until the call is closed on the mobile app.

Components

• NethVoice CTI version: 0.11.5
• Phone Island version: 0.15.8

[tonyco97]

Test case:

Test Case 1: Incoming Calls

Preconditions

• User A is logged into the CTI web interface with a valid extension.

• User A has the mobile app running and connected.

• User B is also available in the system with a valid extension.

Steps

• Log in to the CTI web interface as User A.

• Ensure that the mobile app is active and registered with the same extension as User A.

• From another extension (e.g., User B), place a call to User A.

• Observe the CTI web interface and the mobile app.

Expected Results

• The Phone Island component must appear on the CTI web interface of User A.

• The incoming call must also be visible and ring on the User A mobile app.

---

Test Case 2: Outgoing Calls

Preconditions

User A is logged into the CTI web interface with a valid extension.

User A has the mobile app running and connected.

User B (or any other user) is available with a valid extension.

Steps

• Log in to the CTI web interface as User A.

• Using the mobile app of User A, place a call to User B.

• Observe the CTI web interface during the call.

• End the call from the mobile app.

• Immediately after, initiate another outgoing call from the mobile app of User A towards any valid extension (User B or another user).

• Observe the CTI web interface during the new outgoing call.

Expected Results

• During the first outgoing call, the Phone Island must not be visible on the CTI web interface.

• After the call ends, during the second outgoing call, the Phone Island must correctly appear on the CTI web interface.

---

Test Case 3: Outgoing Calls - Rejected or Closed

Preconditions

• User A is logged into the CTI web interface with a valid extension.

• User A has the mobile app running and connected.

• User B (or another user) is available with a valid extension.

Steps

• Log in to the CTI web interface as User A.

• Using the mobile app of User A, place an outgoing call to User B.

• Ensure that the Phone Island appears on the CTI web interface of User A.

• End the call from either side:

• User A closes the call from the CTI web interface, OR

• User B rejects/closes the call from their endpoint.

• Observe the behavior of the CTI web interface.

Expected Results

• The Phone Island must correctly disappear from the CTI web interface once the call is terminated.

• The ringing sound must stop immediately and must not continue after the call has been closed (either by User A or by the other party).

[Amygos]

Testing release nethesis/ns8-nethvoice 1.4.4-testing.2