NethVoice CTI: failed Media File Playback Attempt During Voicemail Routing

[Ilvo]

When a user attempts to record a personalized voice message (Media File) using the CTI interface to be used as a Voicemail announcement, the file playback fails during a call and the call is abnormally terminated.

Steps to reproduce

1. Use the voice message recording tool in CTI.
2. Set the newly recorded message to one of the three reasons available in CTI.
3. Activate voicemail.
4. Call the extension and try again.

Expected behavior

I expect to hear the recorded audio and then be able to leave a voicemail message.

Actual behavior

After my call, I don't hear any recorded voicemail and the call ends.

Components

In the switchboard log I see that the system cannot find the file, I report the log.

---

623577	[2025-10-15 11:47:26] VERBOSE[65589][C-000004ab] pbx.c: Executing [s-NOANSWER@macro-vm:2] VoiceMail("PJSIP/92810-00000e6a", "818@default,u") in new stack
623578	[2025-10-15 11:47:26] WARNING[65589][C-000004ab] format_wav.c: Does not begin with RIFF
623579	[2025-10-15 11:47:26] WARNING[65589][C-000004ab] file.c: Unable to open format wav
623580	[2025-10-15 11:47:26] WARNING[65589][C-000004ab] file.c: Unable to open /var/spool/asterisk/voicemail/default/818/greet (format (ulaw)): No such file or directory

[edospadoni]

Test case:

• make sure the bug is not reproducible