From ae2b6f6c566b4c0e9675d41ffbfaaa85a960323b Mon Sep 17 00:00:00 2001 From: Adriano Ramos Date: Fri, 4 Feb 2022 22:17:03 +0000 Subject: [PATCH] Added additional troubleshooting steps As per tickets #2479307 and #2502054, added some additional steps that can solve the connectivity problems from RabbitMQ. --- .../maintenance/cache-invalidation/manage-troubleshoot.md | 6 ++++-- 1 file changed, 4 insertions(+), 2 deletions(-) diff --git a/src/enterprise/maintenance/cache-invalidation/manage-troubleshoot.md b/src/enterprise/maintenance/cache-invalidation/manage-troubleshoot.md index 0175d4977..f123ce22a 100644 --- a/src/enterprise/maintenance/cache-invalidation/manage-troubleshoot.md +++ b/src/enterprise/maintenance/cache-invalidation/manage-troubleshoot.md @@ -160,5 +160,7 @@ Event Viewer contains messages like "Error executing PubSub jobs, X consecutive Event Viewer contains messages like "Error executing PubSub jobs, X consecutive connections failed." : _Description_: The module cannot reach the RabbitMQ service. - - A) Follow the instructions provided in "Applications cannot reach the RabbitMQ service" to troubleshoot this issue. + A) Open the Configuration Tool and, in the "Cache" tab, click on "Create/Update Service" to reinstall RabbitMQ and correct any connectivity problems. + B) Still in the Configuration Tool, click on the "Apply and Exit" button and, when prompted, reinstall Service Center. + C) Then, in the Service Center, create and run an [All Components solution](), which will update the RabbitMQ local data for all applications. + D) If the problem persists after doing the above, then follow the instructions provided in "Applications cannot reach the RabbitMQ service" to troubleshoot this issue.