[ACTION] Freshdesk - Canned Responses (#19308)

jcortes · web-flow · commit 01875e4e53cb · 2025-11-28T09:24:59.000-05:00
diff --git a/components/freshdesk/actions/add-note-to-ticket/add-note-to-ticket.mjs b/components/freshdesk/actions/add-note-to-ticket/add-note-to-ticket.mjs
@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-add-note-to-ticket",
   name: "Add Note to Ticket",
   description: "Add a note or conversation to an existing ticket. [See the documentation](https://developers.freshdesk.com/api/#add_note_to_a_ticket).",
-  version: "0.0.4",
+  version: "0.0.5",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/add-ticket-tags/add-ticket-tags.mjs b/components/freshdesk/actions/add-ticket-tags/add-ticket-tags.mjs
@@ -6,7 +6,7 @@ export default {
   name: "Add Ticket Tags",
   description: "Add tags to a ticket (appends to existing tags). [See the documentation](https://developers.freshdesk.com/api/#update_ticket)",
   type: "action",
-  version: "0.0.5",
+  version: "0.0.6",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs b/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-assign-ticket-to-agent",
   name: "Assign Ticket to Agent",
   description: "Assign a Freshdesk ticket to a specific agent. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs b/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-assign-ticket-to-group",
   name: "Assign Ticket to Group",
   description: "Assign a Freshdesk ticket to a specific group [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/close-ticket/close-ticket.mjs b/components/freshdesk/actions/close-ticket/close-ticket.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-close-ticket",
   name: "Close Ticket",
   description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
-  version: "0.0.6",
+  version: "0.0.7",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-agent/create-agent.mjs b/components/freshdesk/actions/create-agent/create-agent.mjs
@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-create-agent",
   name: "Create Agent",
   description: "Create an agent in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#create_agent)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-company/create-company.mjs b/components/freshdesk/actions/create-company/create-company.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-create-company",
   name: "Create a Company",
   description: "Create a company. [See the documentation](https://developers.freshdesk.com/api/#create_company)",
-  version: "0.0.9",
+  version: "0.0.10",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-contact/create-contact.mjs b/components/freshdesk/actions/create-contact/create-contact.mjs
@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-create-contact",
   name: "Create a Contact",
   description: "Create a contact. [See the documentation](https://developers.freshdesk.com/api/#create_contact)",
-  version: "0.0.9",
+  version: "0.0.10",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-message-for-thread/create-message-for-thread.mjs b/components/freshdesk/actions/create-message-for-thread/create-message-for-thread.mjs
@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-create-message-for-thread",
   name: "Create Message For Thread",
   description: "Create message for a thread. [See the documentation](https://developers.freshdesk.com/api/#create_message_for_thread).",
-  version: "0.0.1",
+  version: "0.0.2",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-reply/create-reply.mjs b/components/freshdesk/actions/create-reply/create-reply.mjs
@@ -7,7 +7,7 @@ export default {
   key: "freshdesk-create-reply",
   name: "Create a Reply",
   description: "Create a reply to a ticket. [See the documentation](https://developers.freshdesk.com/api/#reply_ticket).",
-  version: "0.0.1",
+  version: "0.0.2",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-solution-article/create-solution-article.mjs b/components/freshdesk/actions/create-solution-article/create-solution-article.mjs
@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-create-solution-article",
   name: "Create Solution Article",
   description: "Create a solution article in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-thread/create-thread.mjs b/components/freshdesk/actions/create-thread/create-thread.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-create-thread",
   name: "Create a Thread",
   description: "Create a thread to a ticket. [See the documentation](https://developers.freshdesk.com/api/#create_a_thread).",
-  version: "0.0.1",
+  version: "0.0.2",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-ticket-field/create-ticket-field.mjs b/components/freshdesk/actions/create-ticket-field/create-ticket-field.mjs
@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-create-ticket-field",
   name: "Create Ticket Field",
   description: "Create a ticket field in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#create_ticket_field)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/create-ticket/create-ticket.mjs b/components/freshdesk/actions/create-ticket/create-ticket.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-create-ticket",
   name: "Create a Ticket",
   description: "Create a ticket. [See the documentation](https://developers.freshdesk.com/api/#create_ticket)",
-  version: "0.0.10",
+  version: "0.0.11",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/delete-solution-article/delete-solution-article.mjs b/components/freshdesk/actions/delete-solution-article/delete-solution-article.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-delete-solution-article",
   name: "Delete Solution Article",
   description: "Delete a solution article in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/download-attachment/download-attachment.mjs b/components/freshdesk/actions/download-attachment/download-attachment.mjs
@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-download-attachment",
   name: "Download Attachment",
   description: "Download an attachment from a ticket. [See the documentation](https://developers.freshdesk.com/api/#view_a_ticket)",
-  version: "0.0.3",
+  version: "0.0.4",
   type: "action",
   annotations: {
     destructiveHint: false,
diff --git a/components/freshdesk/actions/get-canned-response/get-canned-response.mjs b/components/freshdesk/actions/get-canned-response/get-canned-response.mjs
@@ -0,0 +1,44 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-get-canned-response",
+  name: "Get Canned Response",
+  description: "View a Canned Response. [See the documentation](https://developers.freshdesk.com/api/#view_a_canned_response)",
+  version: "0.0.1",
+  type: "action",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: true,
+  },
+  props: {
+    freshdesk,
+    cannedResponseFolderId: {
+      propDefinition: [
+        freshdesk,
+        "cannedResponseFolderId",
+      ],
+    },
+    cannedResponseId: {
+      propDefinition: [
+        freshdesk,
+        "cannedResponseId",
+        ({ cannedResponseFolderId }) => ({
+          cannedResponseFolderId,
+        }),
+      ],
+    },
+  },
+  async run({ $ }) {
+    const {
+      freshdesk,
+      cannedResponseId,
+    } = this;
+    const response = await freshdesk.getCannedResponse({
+      $,
+      cannedResponseId,
+    });
+    $.export("$summary", `Successfully retrieved canned response with ID \`${response.id}\``);
+    return response;
+  },
+};
diff --git a/components/freshdesk/actions/get-contact/get-contact.mjs b/components/freshdesk/actions/get-contact/get-contact.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-get-contact",
   name: "Get Contact",
   description: "Get a contact from Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#view_contact)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/get-folder-canned-responses/get-folder-canned-responses.mjs b/components/freshdesk/actions/get-folder-canned-responses/get-folder-canned-responses.mjs
@@ -0,0 +1,43 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-get-folder-canned-responses",
+  name: "Get Canned Responses In A Folder",
+  description: "View all the details of canned responses in a folder. [See the documentation](https://developers.freshdesk.com/api/#get_details_of_canned_responses_in_a_folder)",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: true,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    cannedResponseFolderId: {
+      propDefinition: [
+        freshdesk,
+        "cannedResponseFolderId",
+      ],
+    },
+    maxResults: {
+      propDefinition: [
+        freshdesk,
+        "maxResults",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const {
+      freshdesk, cannedResponseFolderId, maxResults,
+    } = this;
+    const responses = await freshdesk.getPaginatedResources({
+      fn: freshdesk.getFolderCannedResponses,
+      max: maxResults,
+      args: {
+        folderId: cannedResponseFolderId,
+      },
+    });
+    $.export("$summary", `Successfully retrieved \`${responses.length}\` canned response(s) from folder`);
+    return responses;
+  },
+};
diff --git a/components/freshdesk/actions/get-solution-article/get-solution-article.mjs b/components/freshdesk/actions/get-solution-article/get-solution-article.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-get-solution-article",
   name: "Get Solution Article",
   description: "Get a solution article in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/get-ticket/get-ticket.mjs b/components/freshdesk/actions/get-ticket/get-ticket.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-get-ticket",
   name: "Get Ticket Details",
   description: "Get details of a Ticket. [See the documentation](https://developers.freshdesk.com/api/#view_a_ticket)",
-  version: "0.1.8",
+  version: "0.1.9",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/list-agents/list-agents.mjs b/components/freshdesk/actions/list-agents/list-agents.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-agents",
   name: "List Agents",
   description: "List all agents in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#list_all_agents)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/list-all-folders/list-all-folders.mjs b/components/freshdesk/actions/list-all-folders/list-all-folders.mjs
@@ -0,0 +1,35 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-list-all-folders",
+  name: "List All Folders",
+  description: "View all the canned response folders. [See the documentation](https://developers.freshdesk.com/api/#list_all_canned_response_folders)",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: true,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    maxResults: {
+      propDefinition: [
+        freshdesk,
+        "maxResults",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const {
+      freshdesk, maxResults,
+    } = this;
+    const folders = await freshdesk.getPaginatedResources({
+      fn: freshdesk.listCannedResponseFolders,
+      max: maxResults,
+      args: {},
+    });
+    $.export("$summary", `Successfully retrieved \`${folders.length}\` folder(s)`);
+    return folders;
+  },
+};
diff --git a/components/freshdesk/actions/list-all-tickets/list-all-tickets.mjs b/components/freshdesk/actions/list-all-tickets/list-all-tickets.mjs
@@ -5,7 +5,7 @@ export default {
   name: "List Tickets",
   description:
     "Fetch up to 100 tickets according to the selected filters. [See the documentation](https://developers.freshdesk.com/api/#list_all_tickets)",
-  version: "0.2.7",
+  version: "0.2.8",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/list-category-folders/list-category-folders.mjs b/components/freshdesk/actions/list-category-folders/list-category-folders.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-category-folders",
   name: "List Category Folders",
   description: "List category folders in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_folder_attributes)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/list-folder-articles/list-folder-articles.mjs b/components/freshdesk/actions/list-folder-articles/list-folder-articles.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-folder-articles",
   name: "List Folder Articles",
   description: "List folder articles in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/list-folder-canned-responses/list-folder-canned-responses.mjs b/components/freshdesk/actions/list-folder-canned-responses/list-folder-canned-responses.mjs
@@ -0,0 +1,36 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-list-folder-canned-responses",
+  name: "List All Canned Responses In A Folder",
+  description: "View all canned responses in a folder. [See the documentation](https://developers.freshdesk.com/api/#list_all_canned_responses_in_a_folder)",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: true,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    cannedResponseFolderId: {
+      propDefinition: [
+        freshdesk,
+        "cannedResponseFolderId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const {
+      freshdesk,
+      cannedResponseFolderId,
+    } = this;
+    const response = await freshdesk.listCannedResponses({
+      $,
+      cannedResponseFolderId,
+    });
+    const responseCount = response?.canned_responses?.length || 0;
+    $.export("$summary", `Successfully retrieved \`${responseCount}\` canned response(s) from folder`);
+    return response;
+  },
+};
diff --git a/components/freshdesk/actions/list-solution-categories/list-solution-categories.mjs b/components/freshdesk/actions/list-solution-categories/list-solution-categories.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-solution-categories",
   name: "List Solution Categories",
   description: "List solution categories in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_category_attributes)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/list-ticket-conversations/list-ticket-conversations.mjs b/components/freshdesk/actions/list-ticket-conversations/list-ticket-conversations.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-ticket-conversations",
   name: "List Conversations of a Ticket",
   description: "List all conversations for a ticket. [See the documentation](https://developers.freshdesk.com/api/#list_all_ticket_notes)",
-  version: "0.0.2",
+  version: "0.0.3",
   type: "action",
   annotations: {
     destructiveHint: false,
diff --git a/components/freshdesk/actions/list-ticket-fields/list-ticket-fields.mjs b/components/freshdesk/actions/list-ticket-fields/list-ticket-fields.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-ticket-fields",
   name: "List Ticket Fields",
   description: "List all ticket fields in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#list_all_ticket_fields)",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,
diff --git a/components/freshdesk/actions/remove-ticket-tags/remove-ticket-tags.mjs b/components/freshdesk/actions/remove-ticket-tags/remove-ticket-tags.mjs
diff --git a/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs b/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
diff --git a/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs b/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
diff --git a/components/freshdesk/actions/set-ticket-tags/set-ticket-tags.mjs b/components/freshdesk/actions/set-ticket-tags/set-ticket-tags.mjs
diff --git a/components/freshdesk/actions/update-agent/update-agent.mjs b/components/freshdesk/actions/update-agent/update-agent.mjs
diff --git a/components/freshdesk/actions/update-contact/update-contact.mjs b/components/freshdesk/actions/update-contact/update-contact.mjs
diff --git a/components/freshdesk/actions/update-solution-article/update-solution-article.mjs b/components/freshdesk/actions/update-solution-article/update-solution-article.mjs
diff --git a/components/freshdesk/actions/update-ticket-field/update-ticket-field.mjs b/components/freshdesk/actions/update-ticket-field/update-ticket-field.mjs
diff --git a/components/freshdesk/actions/update-ticket/update-ticket.mjs b/components/freshdesk/actions/update-ticket/update-ticket.mjs
diff --git a/components/freshdesk/freshdesk.app.mjs b/components/freshdesk/freshdesk.app.mjs
diff --git a/components/freshdesk/package.json b/components/freshdesk/package.json
diff --git a/components/freshdesk/sources/contact-updated/contact-updated.mjs b/components/freshdesk/sources/contact-updated/contact-updated.mjs
diff --git a/components/freshdesk/sources/new-contact/new-contact.mjs b/components/freshdesk/sources/new-contact/new-contact.mjs
diff --git a/components/freshdesk/sources/new-ticket/new-ticket.mjs b/components/freshdesk/sources/new-ticket/new-ticket.mjs
diff --git a/components/freshdesk/sources/ticket-updated/ticket-updated.mjs b/components/freshdesk/sources/ticket-updated/ticket-updated.mjs
