User Reporting and Account Management Overview

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High Offense Report Handling

When a user is reported for a high offense:

• Profile Lockdown:

  • Profile is locked out of all functions, except for existing matches, reporting, and some account settings.

• Double Report Action:

  • If the profile is reported again by a different existing match, lock the account from all features.
    • This action is taken due to the severity of false reporting, treating the double report with higher confidence.

• Profile Visibility:

  • Profile is hidden from the public to protect other matches.
    • Prevents further matching with the profile.

• Visibility to Existing Matches:

  • Profile remains visible to existing matches, but it is marked as under investigation.
    • This informs existing matches about the ongoing investigation.

• Notification to Existing Matches:

  • Existing matches are notified, updating them on the investigation status against the reported account.

Reporter Notification

When submitting a report, notify the reporter about:

• Consequences of False Reporting:

  • Clearly communicate the repercussions of submitting false reports.

• Immediate Actions Against Reported Account:

  • Inform the reporter about the immediate actions that will be taken against the reported account.

Reporting - More Information for Category

• Investigation Team Involvement:
  • Provide an option for the report to go to the investigation team to add more information if needed.

Reporting Process

• Community Rules Integration:

  • People report based on community rules that prevent harmful behavior, ensuring a positive dating environment.
  • Clearly communicate the community rules, such as no ghosting.

• Categories for Reporting:

  • Categorize reports to streamline the process.
    • Example: Ghosting, mislabeled account.

• Instant Feedback on Report:

  • Immediate action is taken on the reported account.
  • Empowers users by providing swift responses after being hurt.

Reporting Menu

• User Access to Reports:

  • Allow users to access all relevant information about current and past reports.

• Status Overview:

  • Display a list of reports and their status.

• User Updates to the Ticket:

  • Allow users to add additional updates to the report ticket.
    • Users can provide any other relevant information or additional evidence against the reported account.