Community Assistance Program Overview

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Overview

The Community Assistance Program aims to provide additional support and services to users, fostering a positive and constructive community environment.

User Interaction Section

• Profile Tips Exchange:

  • Create a non-matching section of the app where users can ask for and receive constructive profile tips from other users.

• Inspiration Profiles:

  • Allow users to view profiles similar to theirs to gain inspiration for profile improvements.

Support Services

• Free Services for Struggling Users:

  • Offer free services to users who are struggling to match beyond the average, such as:
    • Relationship/Dating Consultations.

• Relationship Assistance:

  • Extend services to users currently in relationships who are facing challenges, including the option for couples therapy.

Investigative Assistance

• Hired Investigators:
  • Employ investigators to delve into the reasons why the app may not be working effectively for certain users.
    • Investigative Process:
      • Process user feedback.
      • Conduct interviews with users to understand issues better.
      • Offer assistance or guidance based on available resources.
      • Collaborate with the improvement team to address and resolve identified issues.

Support for App Challenges

• Assistance for App Failures:

  • Provide help to users experiencing difficulties with the app, offering advice on app usage, understanding failures, learning from mistakes, and potentially incorporating new features.

• Third-Party Dating Therapy:

  • Offer third-party dating therapy services for users facing mental or personality-related challenges. This may include a specified number of sessions or therapist recommendations.

Purpose

The Community Assistance Program is designed to create a supportive space within the app, allowing users to exchange tips, seek professional help, and contribute to the continuous improvement of the platform. By offering various assistance services, the program aims to enhance user experience and engagement.