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Enhancement: Implement Ticket Hub with Tracking Features #8
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enhancementNew feature or requestNew feature or request
Description
Summary:
Implement a centralized "Ticket Hub" in the application to manage, track, and monitor tickets efficiently.
Features:
- Ticket creation with fields:
- Title
- Description
- Priority (Low / Medium / High)
- Status (Open / In Progress / Resolved / Closed)
- Date created / updated
- Ticket listing and filtering:
- Filter by status, priority, or assigned user
- Sort by date created or priority
- Ticket update:
- Edit details
- Change status or assignment
- Add comments or notes
- Notifications / Alerts:
- Notify user via an alert set within ticket.
- Optional analytics:
- Dashboard for open vs. closed tickets
Acceptance Criteria:
- Users can create, view, update, and close tickets.
- Tickets are stored persistently in the SQLite database.
- Hub interface provides filtering and sorting capabilities.
- Notifications while program is running.
Rationale:
A Ticket Hub will centralize issue tracking within the application, improving workflow visibility and allowing better task management and quality customer support.
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enhancementNew feature or requestNew feature or request