New Supplier: Intercom #11
Description
Supplier Name
Intercom
Data Processor
Yes
Minimum Term Length
1 month
Supplier Site
Internal Contact
Donald "Jared" Dunn (jdunn)
T&Cs
https://www.intercom.com/legal/terms-and-policies
Security Documents URL
Vendor/Service Usage Context
Business Goal: We need to increase our Daily Active Users (DAU) on PiperNet. Currently, our "churn" is catastrophic because users don't understand how to configure their smart fridges to act as nodes.
Usage:
Onboarding Tours: We will use Intercom to guide new users through the "Middle-Out" setup process without them having to read Richard's 40-page whitepaper.
Support Triage: Currently, Richard is personally responding to every bug report with aggression. We need to intercept these messages and route them to a friendly bot or me.
Outbound Messaging: Sending "We miss you" emails to users who haven't contributed storage in 30 days.
Strategic Note: If we don't improve our retention metrics by Q3, the Series B funding from Raviga is at risk. Please prioritize this.
Data Types Involved
User Email Addresses: (Only for the beta waitlist members).
Device Metadata: IP addresses, device types (e.g., "LG Smart Fridge", "Tesla Console") to help debug node latency.
Support Chat Logs: Free text entered by users.
How will the supplier be paid?
Company credit card
Reviewer
Donald "Jared" Dunn (jdunn)
Documents for Analysis
🤖 Status:
- Spidered 1 seed URLs.
- Processed 19 total documents.
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🌐 Scraped Documents
- Legal, Security:
acceptable-use-policy(Source: https://www.intercom.com/acceptable-use-policy) - Legal, Security:
additional-product-terms(Source: https://www.intercom.com/legal/terms-and-policies/additional-product-terms) - Unclassified:
Comprehensive-Rules-as-of-10.1.2024.pdf(Source: https://www.namadr.com/content/uploads/2024/10/Comprehensive-Rules-as-of-10.1.2024.pdf) - Legal, Security:
data-processing-agreement(Source: https://www.intercom.com/legal/data-processing-agreement) - Legal:
dmca-policy(Source: https://www.intercom.com/legal/dmca-policy) - Legal:
european-digital-services-act(Source: https://www.intercom.com/legal/european-digital-services-act) - Legal, Security:
global-anti-corruption-statement(Source: https://www.intercom.com/legal/global-anti-corruption-statement) - Legal, Security:
law-enforcement-guidelines(Source: https://www.intercom.com/legal/law-enforcement-guidelines) - Legal, Security:
partner-code-of-conduct(Source: https://www.intercom.com/legal/partner-code-of-conduct) - Legal, Security:
privacy#transfers-of-your-personal-data(Source: https://www.intercom.com/legal/privacy#transfers-of-your-personal-data) - Legal, Security:
product-privacy-notice(Source: https://www.intercom.com/legal/product-privacy-notice) - Legal:
professional-services-terms(Source: https://www.intercom.com/legal/professional-services-terms) - Legal, Security:
regional-data-hosting-addendum(Source: https://www.intercom.com/legal/regional-data-hosting-addendum) - Legal, Security:
service-level-agreement(Source: https://www.intercom.com/legal/service-level-agreement) - Legal, Security:
subprocessors-list(Source: https://www.intercom.com/legal/subprocessors-list) - Legal, Security:
terms-and-policies(Source: https://www.intercom.com/legal/terms-and-policies) - Legal, Security:
terms-and-policies#intercom-academy-terms(Source: https://www.intercom.com/legal/terms-and-policies#intercom-academy-terms) - Legal, Security:
terms-and-policies#support-policy(Source: https://www.intercom.com/terms-and-policies#support-policy) - Legal, Security:
website-terms-of-use(Source: https://www.intercom.com/legal/website-terms-of-use)