-
Notifications
You must be signed in to change notification settings - Fork 18
Description
You could enable Ask Visitor if They Would Like a Transcript After Chat Closed on /admin/Omnichannel without setting any message on Message to Show When Asking About Transcript
With this setting the widget displays an error message (something went wrong) to the visitor, which is not good.
Also, even if the server doesn't have a SMTP credential set, you could turn on this setting, and the agent can press the "send transcript" button. This means that the agent thinks they have sent the email while they actually don't.
(To remove the SMTP credential for confirmation, as of 3.14.0, you need to go to the SMTP setting on the Admin and clear the setting and then restart the server)
This is a minor feature request compared to others such as "detect if the user's still on page" as you could get around them if you are careful, but I still want this level of basic validation.