White Screen of Death When Game On 2.6.2 is activated

[RikkiTT]

I installed v2.6.2 and created many quests, quest chains, added users, and began using the site. Suddenly, I can no longer login to the admin panel for my site. When I deactivate the plugins manually through cPanel, the site works. The minute I reactivate GameOn, I cannot login.

Not sure if this is a bug or not, but I don't want to lose my work--what can be done?

[skocko]

Are you using a standard WordPress install or multisite? If the latter, that's the problem. Game On does not work with WPMS.

Have you tested Game On with other plugins turned off and a base theme (2017, 16, 15, etc.) active? If not, try that to test if there's a conflict. If GO works with your theme and plugins turned off, begin activating other elements one by one and test to discover the conflict.

I hope that helps.

[RikkiTT]

Blue Host with standard one-click WP install—not using multisite.

I tested Game On with all other plugins turned off and using 2014 base theme (was the default).
I also tried swapping to the 2016 theme and enabling only GameOn--it then tries to load a new page for about 20 seconds and goes to white screen until I disable.

If I delete the plugin and reinstall, will it preserve my content and settings and bring it all back once I reinstall?

Should I try an older version (e.g., 2.5.6) since I am using quest chains, and will that affect content and settings upon reinstall and reactivation? Thanks for any help...

[skocko]

Give 2.5.6 a try. No, it won't affect existing data. Try that first.

There's an outside chance the database is corrupt. Though I can't remember anyone reporting that.

[skocko]

From the AEE site: One answer I'm sure of, you'll not lose quests or data by deactivating, deleting, and reinstalling Game On. (That's how we all update or roll back.)

[RikkiTT]

Thanks--will try. Much appreciated!