From e847741140ecd592e25836752d271615abdd4d9f Mon Sep 17 00:00:00 2001 From: Nathan Abondance <32196400+nabondance@users.noreply.github.com> Date: Wed, 21 May 2025 18:12:51 +0200 Subject: [PATCH] contacty on org3 --- .../bots/Contacty/Contacty.bot-meta.xml | 60 +++++++++---------- .../bots/Contacty/v1.botVersion-meta.xml | 18 +++--- .../Contacty.genAiPlanner-meta.xml | 12 ++-- ...Account_Security_Tips.genAiPlugin-meta.xml | 19 ++++++ ...set_Customer_Password.genAiPlugin-meta.xml | 22 +++++++ ...ack_Customer_Requests.genAiPlugin-meta.xml | 22 +++++++ ...e_Contact_Information.genAiPlugin-meta.xml | 22 +++++++ ...ify_Customer_Identity.genAiPlugin-meta.xml | 31 ++++++++++ 8 files changed, 161 insertions(+), 45 deletions(-) create mode 100644 force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Provide_Account_Security_Tips.genAiPlugin-meta.xml create mode 100644 force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Reset_Customer_Password.genAiPlugin-meta.xml create mode 100644 force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Track_Customer_Requests.genAiPlugin-meta.xml create mode 100644 force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Update_Contact_Information.genAiPlugin-meta.xml create mode 100644 force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Verify_Customer_Identity.genAiPlugin-meta.xml diff --git a/force-app/main/default/bots/Contacty/Contacty.bot-meta.xml b/force-app/main/default/bots/Contacty/Contacty.bot-meta.xml index d7be406..2cb5797 100644 --- a/force-app/main/default/bots/Contacty/Contacty.bot-meta.xml +++ b/force-app/main/default/bots/Contacty/Contacty.bot-meta.xml @@ -5,42 +5,42 @@ Contacty - contacty@00dgl000003moal.ext + contacty@00dgl000003rze2.ext MessagingSession MessagingSession.MessagingEndUserId - AppleBusinessChat + Text MessagingSession MessagingSession.MessagingEndUserId - Line + WhatsApp MessagingSession MessagingSession.MessagingEndUserId - Facebook + Line MessagingSession MessagingSession.MessagingEndUserId - Text + EmbeddedMessaging MessagingSession MessagingSession.MessagingEndUserId - WhatsApp + AppleBusinessChat MessagingSession MessagingSession.MessagingEndUserId - EmbeddedMessaging + Custom MessagingSession MessagingSession.MessagingEndUserId - Custom + Facebook Id This variable may also be referred to as MessagingEndUser Id @@ -52,37 +52,37 @@ MessagingSession MessagingSession.Id - Custom + Facebook MessagingSession MessagingSession.Id - Line + WhatsApp MessagingSession MessagingSession.Id - Facebook + Line MessagingSession MessagingSession.Id - Text + EmbeddedMessaging MessagingSession MessagingSession.Id - WhatsApp + AppleBusinessChat MessagingSession MessagingSession.Id - EmbeddedMessaging + Custom MessagingSession MessagingSession.Id - AppleBusinessChat + Text Id This variable may also be referred to as MessagingSession Id @@ -94,37 +94,37 @@ MessagingSession MessagingSession.EndUserLanguage - Custom + Facebook MessagingSession MessagingSession.EndUserLanguage - Line + WhatsApp MessagingSession MessagingSession.EndUserLanguage - Facebook + Line MessagingSession MessagingSession.EndUserLanguage - Text + EmbeddedMessaging MessagingSession MessagingSession.EndUserLanguage - WhatsApp + AppleBusinessChat MessagingSession MessagingSession.EndUserLanguage - EmbeddedMessaging + Custom MessagingSession MessagingSession.EndUserLanguage - AppleBusinessChat + Text Text This variable may also be referred to as MessagingSession EndUserLanguage @@ -136,37 +136,37 @@ MessagingEndUser MessagingEndUser.ContactId - Custom + Facebook MessagingEndUser MessagingEndUser.ContactId - Line + WhatsApp MessagingEndUser MessagingEndUser.ContactId - Facebook + Line MessagingEndUser MessagingEndUser.ContactId - Text + EmbeddedMessaging MessagingEndUser MessagingEndUser.ContactId - WhatsApp + AppleBusinessChat MessagingEndUser MessagingEndUser.ContactId - EmbeddedMessaging + Custom MessagingEndUser MessagingEndUser.ContactId - AppleBusinessChat + Text Id This variable may also be referred to as MessagingEndUser ContactId @@ -174,7 +174,7 @@ false - You are an AI Agent whose job is to help customers with their contact information and account security inquiries. + You are an AI Agent whose job is to help customers of The Flower Company manage their account information and security. false true diff --git a/force-app/main/default/bots/Contacty/v1.botVersion-meta.xml b/force-app/main/default/bots/Contacty/v1.botVersion-meta.xml index 9300a3d..1c1af1e 100644 --- a/force-app/main/default/bots/Contacty/v1.botVersion-meta.xml +++ b/force-app/main/default/bots/Contacty/v1.botVersion-meta.xml @@ -6,13 +6,13 @@ Hi, I'm an AI assistant. How can I help you? - 18712574-b3e1-4d21-ab5a-2e94b0ce034e + b11c8c35-ea00-476b-8f4b-6151997158ba - 768a993d-91ba-44f2-a69b-7d976da9da95 + 2ef52a9d-8d39-4518-83bb-2b05a6c84160 Message - 1aed4375-0ccb-4de0-9f1a-be0cdb120797 + 3f0053d3-15f0-495b-b868-ac0fa3391f0e Wait Welcome @@ -24,13 +24,13 @@ Sorry, it looks like something has gone wrong. - 10ab3427-c5ac-4069-873a-94aa8f3e3b56 + 75598e2c-c239-423d-aec8-bca9f5a3f9f8 - f9382474-580e-475b-8cdf-d969156c5c0c + a1fbf232-ce69-457d-874f-41e7426eb33a Message - 207f72e9-9bb3-4f13-ad62-cb7ea99fe16e + aef15c88-cf98-4594-9287-908508ef96af Wait Error_Handling @@ -42,16 +42,16 @@ One moment while I connect you to the next available service representative. - 4a0426b6-38d5-41c4-ba65-f0b626aef277 + 46449da4-56c7-4563-b912-3e1e620c90d9 - 6cdff9a3-bf95-4ca0-94ca-928cfb0046ef + 7f6d2e3b-4e56-4ab7-8fa3-4805d118da6f Message Transfer - cc5eddef-ab66-4744-ab05-76f807836329 + 81975248-53a1-4d3c-a73e-bd3fba482c1f SystemMessage Transfer_To_Agent diff --git a/force-app/main/default/genAiPlanners/Contacty.genAiPlanner-meta.xml b/force-app/main/default/genAiPlanners/Contacty.genAiPlanner-meta.xml index 93e9d33..8f008a8 100644 --- a/force-app/main/default/genAiPlanners/Contacty.genAiPlanner-meta.xml +++ b/force-app/main/default/genAiPlanners/Contacty.genAiPlanner-meta.xml @@ -1,20 +1,20 @@ - You are an AI Agent whose job is to help customers with their contact information and account security inquiries. + You are an AI Agent whose job is to help customers of The Flower Company manage their account information and security. - p_16jgL000000Jms9_Provide_Account_Security_Tips + p_16jgL000000K4Vh_Provide_Account_Security_Tips - p_16jgL000000Jms9_Reset_Customer_Password + p_16jgL000000K4Vh_Reset_Customer_Password - p_16jgL000000Jms9_Track_Customer_Requests + p_16jgL000000K4Vh_Track_Customer_Requests - p_16jgL000000Jms9_Update_Contact_Information + p_16jgL000000K4Vh_Update_Contact_Information - p_16jgL000000Jms9_Verify_Customer_Identity + p_16jgL000000K4Vh_Verify_Customer_Identity Contacty AiCopilot__ReAct diff --git a/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Provide_Account_Security_Tips.genAiPlugin-meta.xml b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Provide_Account_Security_Tips.genAiPlugin-meta.xml new file mode 100644 index 0000000..9b7fd45 --- /dev/null +++ b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Provide_Account_Security_Tips.genAiPlugin-meta.xml @@ -0,0 +1,19 @@ + + + false + Offer advice on how customers can secure their accounts. + p_16jgL000000K4Vh_Provide_Account_Security_Tips + + EmployeeCopilot__AnswerQuestionsWithKnowledge + + + If the customer asks for security tips, use EmployeeCopilot__AnswerQuestionsWithKnowledge. + instruction_0 + + instruction_0 + + en_US + Provide Account Security Tips + Topic + Your job is to only provide information on best practices for account security. You aren't able to make changes to the account security settings. + diff --git a/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Reset_Customer_Password.genAiPlugin-meta.xml b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Reset_Customer_Password.genAiPlugin-meta.xml new file mode 100644 index 0000000..d8ac4e0 --- /dev/null +++ b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Reset_Customer_Password.genAiPlugin-meta.xml @@ -0,0 +1,22 @@ + + + false + Guide customers through the process of resetting their passwords. + p_16jgL000000K4Vh_Reset_Customer_Password + + SvcCopilotTmpl__ResetPassword + + + EmployeeCopilot__AnswerQuestionsWithKnowledge + + + If the customer requests a password reset, use SvcCopilotTmpl__ResetPassword. + instruction_0 + + instruction_0 + + en_US + Reset Customer Password + Topic + Your job is to only send a password reset link to the customer's email address associated with their contact record. You aren't able to change the password directly. + diff --git a/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Track_Customer_Requests.genAiPlugin-meta.xml b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Track_Customer_Requests.genAiPlugin-meta.xml new file mode 100644 index 0000000..dea9854 --- /dev/null +++ b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Track_Customer_Requests.genAiPlugin-meta.xml @@ -0,0 +1,22 @@ + + + false + Monitor and follow up on customer inquiries and requests. + p_16jgL000000K4Vh_Track_Customer_Requests + + SvcCopilotTmpl__GetCaseByCaseNumber + + + EmployeeCopilot__AnswerQuestionsWithKnowledge + + + If the customer inquires about the status of their request, use SvcCopilotTmpl__GetCaseByCaseNumber. + instruction_0 + + instruction_0 + + en_US + Track Customer Requests + Topic + Your job is to only track and provide updates on customer inquiries and requests. You aren't able to resolve the inquiries directly. + diff --git a/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Update_Contact_Information.genAiPlugin-meta.xml b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Update_Contact_Information.genAiPlugin-meta.xml new file mode 100644 index 0000000..b5211aa --- /dev/null +++ b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Update_Contact_Information.genAiPlugin-meta.xml @@ -0,0 +1,22 @@ + + + false + Assist customers in changing their contact details such as email address, phone number, or postal address. + p_16jgL000000K4Vh_Update_Contact_Information + + SvcCopilotTmpl__UpdateCustomerContact + + + EmployeeCopilot__AnswerQuestionsWithKnowledge + + + If the customer requests to update their contact details, use SvcCopilotTmpl__UpdateCustomerContact. Ensure you specify an Id, ask for it or use GetContacyByName. + instruction_0 + + instruction_0 + + en_US + Update Contact Information + Topic + Your job is to only update fields on a customer’s contact record. You aren't able to handle other account-related tasks. + diff --git a/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Verify_Customer_Identity.genAiPlugin-meta.xml b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Verify_Customer_Identity.genAiPlugin-meta.xml new file mode 100644 index 0000000..3a0ceef --- /dev/null +++ b/force-app/main/default/genAiPlugins/p_16jgL000000K4Vh_Verify_Customer_Identity.genAiPlugin-meta.xml @@ -0,0 +1,31 @@ + + + false + Authenticate customer identity before updating information. + p_16jgL000000K4Vh_Verify_Customer_Identity + + SvcCopilotTmpl__SendEmailVerificationCode + + + SvcCopilotTmpl__VerifyCustomer + + + EmployeeCopilot__AnswerQuestionsWithKnowledge + + + If the customer needs to verify their identity, use SvcCopilotTmpl__SendEmailVerificationCode. + instruction_0 + + instruction_0 + + + Once the customer provides the verification code, use SvcCopilotTmpl__VerifyCustomer. + instruction_1 + + instruction_1 + + en_US + Verify Customer Identity + Topic + Your job is to only verify whether the verification code entered by the customer matches the code sent to their email address. You aren't able to proceed with updates without successful verification. +