diff --git a/.isort.cfg b/.isort.cfg
index 5751c40dd2..9980fa124e 100644
--- a/.isort.cfg
+++ b/.isort.cfg
@@ -9,4 +9,4 @@ line_length=88
 known_odoo=odoo
 known_odoo_addons=odoo.addons
 sections=FUTURE,STDLIB,THIRDPARTY,ODOO,ODOO_ADDONS,FIRSTPARTY,LOCALFOLDER
-known_third_party=
+known_third_party=openerp,werkzeug
diff --git a/helpdesk_mgmt/README.rst b/helpdesk_mgmt/README.rst
new file mode 100644
index 0000000000..ae7a761002
--- /dev/null
+++ b/helpdesk_mgmt/README.rst
@@ -0,0 +1,219 @@
+===================
+Helpdesk Management
+===================
+
+.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Alpha-red.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Alpha
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runbot-Try%20me-875A7B.png
+    :target: https://runbot.odoo-community.org/runbot/282/12.0
+    :alt: Try me on Runbot
+
+|badge1| |badge2| |badge3| |badge4| |badge5| 
+
+This module adds Helpdesk functionality in Odoo.
+
+.. IMPORTANT::
+   This is an alpha version, the data model and design can change at any time without warning.
+   Only for development or testing purpose, do not use in production.
+   `More details on development status <https://odoo-community.org/page/development-status>`_
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+To configure this module, you need to:
+#. Edit or create new channels.
+#. Edit or create new categories.
+#. Edit or create new stages.
+#. Edit or create new teams.
+#. Edit or create new tags.
+
+Channels
+~~~~~~~~
+
+#. Go to *Helpdesk > Configuration > Channels* to edit or create new channels.
+#. Edit or create a channel.
+#. Set the name for the channel.
+#. You can also Activate or Deactivate channels.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Channels.PNG
+   :alt: Channels
+   :width: 600 px
+
+Categories
+~~~~~~~~~~
+
+#. Go to *Helpdesk > Configuration > Categories* to edit or create new categories.
+#. Edit or create a new category.
+#. Set the name for the category.
+#. You can also Activate or Deactivate categories.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Categories.PNG
+   :alt: Categories
+   :width: 600 px
+
+Stages
+~~~~~~
+
+#. Go to *Helpdesk > Configuration > Stages* to edit or create new stages.
+#. Edit or create a new stage.
+#. Set the name for the stage.
+#. Set the sequence order for the stage.
+#. You can select an Email template.
+#. Mark the Unattended checkbox if the stage contains unattended tickets.
+#. Mark the Closed checkbox if the stage contains closed tickets.
+#. You can add a description for the stage.
+#. You can also Activate or Deactivate stages.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Stages.PNG
+   :alt: Stages
+   :width: 600 px
+
+You can also sort the stage sequence if you move up or down the stages in the list view.
+
+Teams
+~~~~~
+
+#. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.
+#. Edit or create a new team.
+#. Set the name for the team.
+#. Add the teams members.
+#. You can also Activate or Deactivate teams.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Teams.PNG
+   :alt: Teams
+   :width: 600 px
+
+Tags
+~~~~
+
+#. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new tags.
+#. Edit or create a new tag.
+#. Set the name for the tag.
+#. Set the color index for the tag.
+#. You can also Activate or Deactivate tags.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tags.PNG
+   :alt: Ticket Tags
+   :width: 600 px
+
+Usage
+=====
+
+#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard
+#. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG
+   :alt: Kanban view
+   :width: 600 px
+
+To create a new ticket from the kanban view:
+
+#. Press *Create* button or click on the plus icon at the top of the column of a stage.
+#. Set the name or subject for the ticket.
+#. Select the team that will manage the ticket.
+#. You can select a user to assign the ticket.
+#. Set the priority of the ticket.
+#. Select the partner, and you can also set the partner name and email.
+#. You can select a category and set tags for the ticket.
+#. Add a description.
+#. You can also attach files to the ticket.
+
+.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tickets01.PNG
+   :alt: Create a new ticket
+   :width: 600 px
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us smashing it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* AdaptiveCity
+* C2i Change 2 Improve
+* Domatix
+* Factor Libre
+* SDi Soluciones
+
+Contributors
+~~~~~~~~~~~~
+
+* `Domatix <https://www.domatix.com>`_:
+
+  * Carlos Martínez
+  * Catalin Airimitoaie
+  * Álvaro López
+  * Samuel Calvo
+
+* `Adaptive City <https://www.adaptivecity.com>`_:
+
+  * Aitor Bouzas
+
+* `SDi Soluciones, S.L. <https://www.sdi.es>`_:
+
+  * Oscar Soto
+  * Jorge Luis Quinteros
+
+* `C2i Change 2 improve <http://www.c2i.es>`_:
+
+  * Eduardo Magdalena <emagdalena@c2i.es>
+
+* `Factor Libre <https://factorlibre.com>`_:
+
+  * María Alhambra
+  * Daniel Cano
+
+* `Tecnativa <https://www.tecnativa.com>`_:
+
+  * Pedro M. Baeza
+
+* `ID42 Sistemas <https://www.id42.com.br>`_:
+
+  * Marcel Savegnago
+  * Eduardo Aparício
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
diff --git a/helpdesk_mgmt/__init__.py b/helpdesk_mgmt/__init__.py
new file mode 100644
index 0000000000..4e39a542f6
--- /dev/null
+++ b/helpdesk_mgmt/__init__.py
@@ -0,0 +1,3 @@
+from . import controllers
+from . import models
+from . import tests
diff --git a/helpdesk_mgmt/__manifest__.py b/helpdesk_mgmt/__manifest__.py
new file mode 100644
index 0000000000..827953fc07
--- /dev/null
+++ b/helpdesk_mgmt/__manifest__.py
@@ -0,0 +1,37 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Management",
+    "summary": """
+        Helpdesk""",
+    "version": "13.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "AdaptiveCity, "
+    "C2i Change 2 Improve, "
+    "Domatix, "
+    "Factor Libre, "
+    "SDi Soluciones, "
+    "Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["mail", "portal"],
+    "data": [
+        "data/helpdesk_data.xml",
+        "security/helpdesk_security.xml",
+        "security/ir.model.access.csv",
+        "views/res_partner_view.xml",
+        "views/helpdesk_ticket_templates.xml",
+        "views/helpdesk_ticket_menu.xml",
+        "views/helpdesk_ticket_team_view.xml",
+        "views/helpdesk_ticket_stage_view.xml",
+        "views/helpdesk_ticket_category_view.xml",
+        "views/helpdesk_ticket_channel_view.xml",
+        "views/helpdesk_ticket_tag_view.xml",
+        "views/helpdesk_ticket_view.xml",
+        "views/helpdesk_dashboard_view.xml",
+    ],
+    "demo": ["demo/helpdesk_demo.xml"],
+    "development_status": "Alpha",
+    "application": True,
+    "installable": True,
+}
diff --git a/helpdesk_mgmt/controllers/__init__.py b/helpdesk_mgmt/controllers/__init__.py
new file mode 100644
index 0000000000..69884d3bb0
--- /dev/null
+++ b/helpdesk_mgmt/controllers/__init__.py
@@ -0,0 +1,2 @@
+from . import main
+from . import myaccount
diff --git a/helpdesk_mgmt/controllers/main.py b/helpdesk_mgmt/controllers/main.py
new file mode 100644
index 0000000000..adedf619c2
--- /dev/null
+++ b/helpdesk_mgmt/controllers/main.py
@@ -0,0 +1,74 @@
+import logging
+import werkzeug
+import odoo.http as http
+import base64
+from odoo.http import request
+_logger = logging.getLogger(__name__)
+
+
+class HelpdeskTicketController(http.Controller):
+    @http.route("/ticket/close", type="http", auth="user")
+    def support_ticket_close(self, **kw):
+        """Close the support ticket"""
+        values = {}
+        for field_name, field_value in kw.items():
+            if field_name.endswith("_id"):
+                values[field_name] = int(field_value)
+            else:
+                values[field_name] = field_value
+        ticket = (
+            http.request.env["helpdesk.ticket"]
+            .with_user()
+            .search([("id", "=", values["ticket_id"])])
+        )
+        ticket.stage_id = values.get("stage_id")
+
+        return werkzeug.utils.redirect("/my/ticket/" + str(ticket.id))
+
+    @http.route("/new/ticket", type="http", auth="user", website=True)
+    def create_new_ticket(self, **kw):
+        categories = http.request.env["helpdesk.ticket.category"].search(
+            [("active", "=", True)]
+        )
+        email = http.request.env.user.email
+        name = http.request.env.user.name
+        return http.request.render(
+            "helpdesk_mgmt.portal_create_ticket",
+            {"categories": categories, "email": email, "name": name},
+        )
+
+    @http.route("/submitted/ticket", type="http", auth="user", website=True, csrf=True)
+    def submit_ticket(self, **kw):
+        vals = {
+            "partner_name": kw.get("name"),
+            "company_id": http.request.env.user.company_id.id,
+            "category_id": kw.get("category"),
+            "partner_email": kw.get("email"),
+            "description": kw.get("description"),
+            "name": kw.get("subject"),
+            "attachment_ids": False,
+            "channel_id": request.env["helpdesk.ticket.channel"]
+            .with_user()
+            .search([("name", "=", "Web")])
+            .id,
+            "partner_id": request.env["res.partner"]
+            .with_user()
+            .search([("name", "=", kw.get("name")), ("email", "=", kw.get("email"))])
+            .id,
+        }
+        new_ticket = request.env["helpdesk.ticket"].with_user().create(vals)
+        new_ticket.message_subscribe(partner_ids=request.env.user.partner_id.ids)
+        if kw.get("attachment"):
+            for c_file in request.httprequest.files.getlist("attachment"):
+                data = c_file.read()
+                if c_file.filename:
+                    request.env["ir.attachment"].with_user().create(
+                        {
+                            "name": c_file.filename,
+                            "datas": base64.b64encode(data),
+                            "datas_fname": c_file.filename,
+                            "res_model": "helpdesk.ticket",
+                            "res_id": new_ticket.id,
+                        }
+                    )
+        return werkzeug.utils.redirect("/my/tickets")
diff --git a/helpdesk_mgmt/controllers/myaccount.py b/helpdesk_mgmt/controllers/myaccount.py
new file mode 100644
index 0000000000..efdeee0b6d
--- /dev/null
+++ b/helpdesk_mgmt/controllers/myaccount.py
@@ -0,0 +1,129 @@
+# License LGPL-3.0 or later (https://www.gnu.org/licenses/lgpl.html).
+
+from odoo import _, http
+from odoo.exceptions import AccessError
+from odoo.http import request
+
+from odoo.addons.portal.controllers.portal import CustomerPortal, pager as portal_pager
+
+
+class CustomerPortal(CustomerPortal):
+    def _prepare_portal_layout_values(self):
+        values = super(CustomerPortal, self)._prepare_portal_layout_values()
+        partner = request.env.user.partner_id
+        ticket_count = request.env["helpdesk.ticket"].search_count(
+            [("partner_id", "child_of", partner.id)]
+        )
+        values["ticket_count"] = ticket_count
+        return values
+
+    def _helpdesk_ticket_check_access(self, ticket_id):
+        ticket = request.env["helpdesk.ticket"].browse([ticket_id])
+        ticket_sudo = ticket.with_user()
+        try:
+            ticket.check_access_rights("read")
+            ticket.check_access_rule("read")
+        except AccessError:
+            raise
+        return ticket_sudo
+
+    @http.route(
+        ["/my/tickets", "/my/tickets/page/<int:page>"],
+        type="http",
+        auth="user",
+        website=True,
+    )
+    def portal_my_tickets(
+        self, page=1, date_begin=None, date_end=None, sortby=None, filterby=None, **kw
+    ):
+        values = self._prepare_portal_layout_values()
+        HelpdesTicket = request.env["helpdesk.ticket"]
+        partner = request.env.user.partner_id
+        domain = [("partner_id", "child_of", partner.id)]
+
+        searchbar_sortings = {
+            "date": {"label": _("Newest"), "order": "create_date desc"},
+            "name": {"label": _("Name"), "order": "name"},
+            "stage": {"label": _("Stage"), "order": "stage_id"},
+            "update": {
+                "label": _("Last Stage Update"),
+                "order": "last_stage_update desc",
+            },
+        }
+        searchbar_filters = {"all": {"label": _("All"), "domain": []}}
+        for stage in request.env["helpdesk.ticket.stage"].search([]):
+            searchbar_filters.update(
+                {
+                    str(stage.id): {
+                        "label": stage.name,
+                        "domain": [("stage_id", "=", stage.id)],
+                    }
+                }
+            )
+
+        # default sort by order
+        if not sortby:
+            sortby = "date"
+        order = searchbar_sortings[sortby]["order"]
+
+        # default filter by value
+        if not filterby:
+            filterby = "all"
+        domain += searchbar_filters[filterby]["domain"]
+
+        # count for pager
+        ticket_count = HelpdesTicket.search_count(domain)
+        # pager
+        pager = portal_pager(
+            url="/my/tickets",
+            url_args={},
+            total=ticket_count,
+            page=page,
+            step=self._items_per_page,
+        )
+        # content according to pager and archive selected
+        tickets = HelpdesTicket.search(
+            domain, order=order, limit=self._items_per_page, offset=pager["offset"]
+        )
+        values.update(
+            {
+                "date": date_begin,
+                "tickets": tickets,
+                "page_name": "ticket",
+                "pager": pager,
+                "default_url": "/my/tickets",
+                "searchbar_sortings": searchbar_sortings,
+                "sortby": sortby,
+                "searchbar_filters": searchbar_filters,
+                "filterby": filterby,
+            }
+        )
+        return request.render("helpdesk_mgmt.portal_my_tickets", values)
+
+    @http.route(["/my/ticket/<int:ticket_id>"], type="http", website=True)
+    def portal_my_ticket(self, ticket_id=None, **kw):
+        try:
+            ticket_sudo = self._helpdesk_ticket_check_access(ticket_id)
+        except AccessError:
+            return request.redirect("/my")
+        values = self._ticket_get_page_view_values(ticket_sudo, **kw)
+        return request.render("helpdesk_mgmt.portal_helpdesk_ticket_page", values)
+
+    def _ticket_get_page_view_values(self, ticket, **kwargs):
+        closed_stages = request.env["helpdesk.ticket.stage"].search(
+            [("closed", "=", True)]
+        )
+        values = {
+            "page_name": "ticket",
+            "ticket": ticket,
+            "closed_stages": closed_stages,
+        }
+
+        if kwargs.get("error"):
+            values["error"] = kwargs["error"]
+        if kwargs.get("warning"):
+            values["warning"] = kwargs["warning"]
+        if kwargs.get("success"):
+            values["success"] = kwargs["success"]
+
+        return values
diff --git a/helpdesk_mgmt/data/helpdesk_data.xml b/helpdesk_mgmt/data/helpdesk_data.xml
new file mode 100644
index 0000000000..24d3260e0a
--- /dev/null
+++ b/helpdesk_mgmt/data/helpdesk_data.xml
@@ -0,0 +1,223 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+  <data>
+    <record model="ir.module.category" id="module_helpdesk_category">
+      <field name="name">Helpdesk</field>
+      <field name="description">Helps you handle your helpdesk security.</field>
+      <field name="sequence">9</field>
+    </record>
+  </data>
+  <data noupdate="1">
+    <!--Email template -->
+    <record id="assignment_email_template" model="mail.template">
+      <field name="name">Ticket Assignment</field>
+      <field name="model_id" ref="model_helpdesk_ticket"/>
+      <field name="email_from">${object.company_id.partner_id.email}</field>
+      <field name="subject">${object.company_id.name} Ticket Assignment (Ref ${object.number or 'n/a' })</field>
+      <field name="partner_to">${object.partner_id.id}</field>
+      <field name="auto_delete" eval="False"/>
+      <field name="lang">${object.partner_id.lang}</field>
+      <field name="body_html" type="xml">
+        <p>Hello ${object.user_id.name},</p>
+        <p>The ticket ${object.number} has been assigned to you.</p>
+      </field>
+    </record>
+
+    <record id="closed_ticket_template" model="mail.template">
+      <field name="name">Helpdesk Closed Ticket Notification Email</field>
+      <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket"/>
+      <field name="email_from">${object.company_id.partner_id.email}</field>
+      <field name="subject">The ticket ${object.number} has been closed.</field>
+      <field name="partner_to">${object.partner_id.id}</field>
+      <field name="auto_delete" eval="False"/>
+      <field name="lang">${object.partner_id.lang}</field>
+      <field name="body_html"><![CDATA[<html>
+                <head></head>
+                <body style="margin: 0; padding: 0;">
+                <table border="0" width="100%" cellpadding="0" bgcolor="#ededed" style="padding: 20px; background-color: #ededed; border-collapse:separate;">
+                    <tbody>
+                      <!-- HEADER -->
+                      <tr>
+                        <td align="center" style="min-width: 590px;">
+                          <table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
+                            <tr>
+                              <td valign="middle" align="right">
+                                <img src="/logo.png?company=${object.company_id}" style="padding: 0px; margin: 0px; height: auto; width: 80px;" alt="${object.company_id.name}">
+                              </td>
+                            </tr>
+                          </table>
+                        </td>
+                      </tr>
+                      <!-- CONTENT -->
+                      <tr>
+                        <td align="center" style="min-width: 590px;">
+                          <table width="590" border="0" cellpadding="0" bgcolor="#ffffff" style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;">
+                            <tbody>
+                              <td valign="top" style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;">
+                                <p>Hello ${object.user_id.name},</p>
+                                <p>The ticket ${object.number} has been closed.</p>
+                              </td>
+                            </tbody>
+                          </table>
+                        </td>
+                      </tr>
+                      <!-- FOOTER -->
+                      <tr>
+                        <td align="center" style="min-width: 590px;">
+                          <table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
+                            <tr>
+                              <td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+                                ${object.company_id.phone}
+                              </td>
+                              <td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+                                ${object.company_id.email}
+                              </td>
+                              <td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+                                ${object.company_id.website}
+                              </td>
+                            </tr>
+                          </table>
+                        </td>
+                      </tr>
+                    </tbody>
+                </table>
+                </body>
+                </html>
+            ]]></field>
+    </record>
+
+    <record id="changed_stage_template" model="mail.template">
+      <field name="name">Helpdesk Changed Stage notification Email</field>
+      <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket"/>
+      <field name="email_from">${object.company_id.partner_id.email}</field>
+      <field name="subject">The ticket ${object.number} stage has changed.</field>
+      <field name="partner_to">${object.partner_id.id}</field>
+      <field name="auto_delete" eval="False"/>
+      <field name="lang">${object.partner_id.lang}</field>
+      <field name="body_html"><![CDATA[<html>
+                <head></head>
+                <body style="margin: 0; padding: 0;">
+                <table border="0" width="100%" cellpadding="0" bgcolor="#ededed" style="padding: 20px; background-color: #ededed; border-collapse:separate;">
+                    <tbody>
+                      <!-- HEADER -->
+                      <tr>
+                        <td align="center" style="min-width: 590px;">
+                          <table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
+                            <tr>
+                              <td valign="middle" align="right">
+                                <img src="/logo.png?company=${object.company_id}" style="padding: 0px; margin: 0px; height: auto; width: 80px;">
+                              </td>
+                            </tr>
+                          </table>
+                        </td>
+                      </tr>
+                      <!-- CONTENT -->
+                      <tr>
+                        <td align="center" style="min-width: 590px;">
+                          <table width="590" border="0" cellpadding="0" bgcolor="#ffffff" style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;">
+                            <tbody>
+                              <td valign="top" style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;">
+                                <p>Hello ${object.user_id.name},</p>
+                                <p>The ticket ${object.number} stage has changed to ${object.stage_id.name}.</p>
+                              </td>
+                            </tbody>
+                          </table>
+                        </td>
+                      </tr>
+                      <!-- FOOTER -->
+                      <tr>
+                        <td align="center" style="min-width: 590px;">
+                          <table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
+                            <tr>
+                              <td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+                                ${object.company_id.phone}
+                              </td>
+                              <td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+                                ${object.company_id.email}
+                              </td>
+                              <td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+                                ${object.company_id.website}
+                              </td>
+                            </tr>
+                          </table>
+                        </td>
+                      </tr>
+                    </tbody>
+                </table>
+                </body>
+                </html>
+            ]]>
+      </field>
+    </record>
+
+    <!-- Sequence -->
+    <record id="helpdesk_ticket_sequence" model="ir.sequence">
+      <field name="name">Helpdesk Ticket Sequence</field>
+      <field name="code">helpdesk.ticket.sequence</field>
+      <field name="prefix">HT</field>
+      <field name="padding">5</field>
+      <field name="company_id"/>
+    </record>
+    <!-- Stages -->
+    <record id="helpdesk_ticket_stage_new" model="helpdesk.ticket.stage">
+      <field name="sequence">1</field>
+      <field name="name">New</field>
+      <field name="unattended">True</field>
+      <field name="closed">False</field>
+      <field name="company_id"/>
+    </record>
+    <record id="helpdesk_ticket_stage_in_progress" model="helpdesk.ticket.stage">
+      <field name="sequence">2</field>
+      <field name="name">In Progress</field>
+      <field name="unattended">False</field>
+      <field name="closed">False</field>
+      <field name="company_id"/>
+    </record>
+    <record id="helpdesk_ticket_stage_awaiting" model="helpdesk.ticket.stage">
+      <field name="sequence">3</field>
+      <field name="name">Awaiting</field>
+      <field name="unattended">False</field>
+      <field name="closed">False</field>
+      <field name="company_id"/>
+    </record>
+    <record id="helpdesk_ticket_stage_done" model="helpdesk.ticket.stage">
+      <field name="sequence">3</field>
+      <field name="name">Done</field>
+      <field name="unattended">False</field>
+      <field name="closed">True</field>
+      <field name="fold">True</field>
+      <field name="mail_template_id" ref="helpdesk_mgmt.closed_ticket_template"/>
+      <field name="company_id"/>
+    </record>
+    <record id="helpdesk_ticket_stage_cancelled" model="helpdesk.ticket.stage">
+      <field name="sequence">4</field>
+      <field name="name">Cancelled</field>
+      <field name="unattended">False</field>
+      <field name="closed">True</field>
+      <field name="fold">True</field>
+      <field name="mail_template_id" ref="helpdesk_mgmt.closed_ticket_template"/>
+      <field name="company_id"/>
+    </record>
+    <!-- Channels -->
+    <record id="helpdesk_ticket_channel_web" model="helpdesk.ticket.channel">
+      <field name="name">Web</field>
+    </record>
+    <record id="helpdesk_ticket_channel_email" model="helpdesk.ticket.channel">
+      <field name="name">Email</field>
+    </record>
+    <record id="helpdesk_ticket_channel_phone" model="helpdesk.ticket.channel">
+      <field name="name">Phone</field>
+    </record>
+    <record id="helpdesk_ticket_channel_other" model="helpdesk.ticket.channel">
+      <field name="name">Other</field>
+    </record>
+    <!--default alias for leads-->
+    <record id="mail_alias_lead_info" model="mail.alias">
+        <field name="alias_name"></field>
+        <field name="alias_model_id" ref="model_helpdesk_ticket"/>
+        <field name="alias_user_id" ref="base.user_admin"/>
+        <field name="alias_parent_model_id" ref="model_helpdesk_ticket_team"/>
+    </record>
+
+  </data>
+</odoo>
diff --git a/helpdesk_mgmt/demo/helpdesk_demo.xml b/helpdesk_mgmt/demo/helpdesk_demo.xml
new file mode 100644
index 0000000000..b58a81a55b
--- /dev/null
+++ b/helpdesk_mgmt/demo/helpdesk_demo.xml
@@ -0,0 +1,162 @@
+<?xml version="1.0"?>
+<odoo noupdate="1">
+
+    <!-- User Demo -->
+
+    <record id="base.user_demo" model="res.users">
+            <field name="groups_id" eval="[(4,ref('group_helpdesk_user'))]"/>
+    </record>
+
+    <!-- Categories -->
+
+    <record id="helpdesk_category_1" model="helpdesk.ticket.category">
+        <field eval="&quot;Software&quot;" name="name"/>
+        <field name="company_id" ref="base.main_company"/>
+        <field eval="&quot;1&quot;" name="active"/>
+    </record>
+
+    <record id="helpdesk_category_2" model="helpdesk.ticket.category">
+        <field eval="&quot;Wifi&quot;" name="name"/>
+        <field name="company_id" ref="base.main_company"/>
+        <field eval="&quot;1&quot;" name="active"/>
+    </record>
+
+    <record id="helpdesk_category_3" model="helpdesk.ticket.category">
+        <field eval="&quot;Odoo&quot;" name="name"/>
+        <field name="company_id" ref="base.main_company"/>
+        <field eval="&quot;1&quot;" name="active"/>
+    </record>
+
+    <!-- Teams -->
+
+    <record id="helpdesk_team_1" model="helpdesk.ticket.team">
+        <field eval="&quot;Localization team&quot;" name="name"/>
+        <field name="user_ids" eval="[(6,0,[ref('base.user_root'), ref('base.user_demo')])]"/>
+        <field eval="&quot;1&quot;" name="active"/>
+        <field name="category_ids" eval="[(6,0,[ref('helpdesk_category_1'), ref('helpdesk_category_2')])]"/>
+        <field name="company_id" ref="base.main_company"/>
+    </record>
+
+    <record id="helpdesk_team_2" model="helpdesk.ticket.team">
+        <field eval="&quot;Helpesk&quot;" name="name"/>
+        <field name="user_ids" eval="[(6,0,[ref('base.user_demo')])]"/>
+        <field eval="&quot;1&quot;" name="active"/>
+        <field name="category_ids" eval="[(6,0,[ref('helpdesk_category_1')])]"/>
+        <field name="company_id" ref="base.main_company"/>
+    </record>
+
+    <record id="helpdesk_team_3" model="helpdesk.ticket.team">
+        <field eval="&quot;Consultants&quot;" name="name"/>
+        <field name="user_ids" eval="[(6,0,[ref('base.user_root')])]"/>
+        <field eval="&quot;1&quot;" name="active"/>
+        <field name="category_ids" eval="[(6,0,[ref('helpdesk_category_2')])]"/>
+        <field name="company_id" ref="base.main_company"/>
+    </record>
+
+    <!-- Tags -->
+
+    <record id="helpdesk_tag_1" model="helpdesk.ticket.tag">
+        <field eval="&quot;Hard&quot;" name="name"/>
+        <field eval="&quot;1&quot;" name="color"/>
+        <field eval="&quot;1&quot;" name="active"/>
+        <field name="company_id" ref="base.main_company"/>
+    </record>
+
+    <record id="helpdesk_tag_2" model="helpdesk.ticket.tag">
+        <field eval="&quot;Technical&quot;" name="name"/>
+        <field eval="&quot;2&quot;" name="color"/>
+        <field eval="&quot;1&quot;" name="active"/>
+        <field name="company_id" ref="base.main_company"/>
+    </record>
+
+    <record id="helpdesk_tag_3" model="helpdesk.ticket.tag">
+        <field eval="&quot;Functional&quot;" name="name"/>
+        <field eval="&quot;3&quot;" name="color"/>
+        <field eval="&quot;1&quot;" name="active"/>
+        <field name="company_id" ref="base.main_company"/>
+    </record>
+
+    <!-- Tickets -->
+
+    <record id="helpdesk_ticket_1" model="helpdesk.ticket">
+        <field eval="&quot;Problem with the delivery of goods&quot;" name="name"/>
+        <field eval="&quot;Problem with the delivery of goods&quot;" name="description"/>
+        <field eval="&quot;1&quot;" name="priority"/>
+        <field name="user_id" ref="base.user_root"/>
+        <field name="stage_id" ref="helpdesk_ticket_stage_new"/>
+        <field name="channel_id" ref="helpdesk_ticket_channel_web"/>
+        <field name="partner_id" ref="base.res_partner_3"/>
+        <field name="team_id" ref="helpdesk_team_2"/>
+    </record>
+
+    <record id="helpdesk_ticket_2" model="helpdesk.ticket">
+        <field eval="&quot;Damaged Products&quot;" name="name"/>
+        <field eval="&quot;Damaged Products&quot;" name="description"/>
+        <field eval="&quot;Alison Hardwell&quot;" name="partner_name"/>
+        <field eval="&quot;0&quot;" name="priority"/>
+        <field name="user_id" ref="base.user_demo"/>
+        <field name="stage_id" ref="helpdesk_ticket_stage_new"/>
+        <field name="channel_id" ref="helpdesk_ticket_channel_web"/>
+        <field name="partner_id" ref="base.res_partner_2"/>
+        <field name="team_id" ref="helpdesk_team_1"/>
+    </record>
+
+    <record id="helpdesk_ticket_3" model="helpdesk.ticket">
+        <field eval="&quot;Document related problems&quot;" name="name"/>
+        <field eval="&quot;Document related problems&quot;" name="description"/>
+        <field eval="&quot;Jaime Bajozano&quot;" name="partner_name"/>
+        <field eval="&quot;contact@tecsas.fr&quot;" name="partner_email"/>
+        <field eval="&quot;1&quot;" name="priority"/>
+        <field eval="[(6,0,[ref('helpdesk_tag_1')])]" name="tag_ids"/>
+        <field name="user_id" ref="base.user_root"/>
+        <field name="stage_id" ref="helpdesk_ticket_stage_cancelled"/>
+        <field name="channel_id" ref="helpdesk_ticket_channel_other"/>
+        <field name="partner_id" ref="base.res_partner_18"/>
+        <field name="team_id" ref="helpdesk_team_1"/>
+    </record>
+
+    <record id="helpdesk_ticket_4" model="helpdesk.ticket">
+        <field eval="&quot;Product quality not maintained&quot;" name="name"/>
+        <field eval="&quot;Product quality not maintained&quot;" name="description"/>
+        <field eval="&quot;Jamie Mads&quot;" name="partner_name"/>
+        <field eval="&quot;2&quot;" name="priority"/>
+        <field name="user_id" ref="base.user_demo"/>
+        <field name="stage_id" ref="helpdesk_ticket_stage_in_progress"/>
+        <field name="partner_id" ref="base.res_partner_10"/>
+        <field name="team_id" ref="helpdesk_team_3"/>
+        <field name="channel_id" ref="helpdesk_ticket_channel_phone"/>
+    </record>
+
+    <record id="helpdesk_ticket_5" model="helpdesk.ticket">
+        <field eval="&quot;Some products missing&quot;" name="name"/>
+        <field eval="&quot;Some products missing&quot;" name="description"/>
+        <field eval="&quot;3&quot;" name="priority"/>
+        <field name="user_id" ref="base.user_root"/>
+        <field name="partner_id" ref="base.res_partner_12"/>
+        <field name="team_id" ref="helpdesk_team_3"/>
+        <field name="stage_id" ref="helpdesk_ticket_stage_in_progress"/>
+    </record>
+
+    <record id="helpdesk_ticket_6" model="helpdesk.ticket">
+        <field eval="&quot;Problem with the delivery of assignments&quot;" name="name"/>
+        <field eval="&quot;Problem with the delivery of assignments&quot;" name="description"/>
+        <field eval="&quot;1&quot;" name="priority"/>
+        <field eval="[(6,0,[ref('helpdesk_tag_2')])]" name="tag_ids"/>
+        <field name="user_id" ref="base.user_root"/>
+        <field name="stage_id" ref="helpdesk_ticket_stage_awaiting"/>
+        <field name="partner_id" ref="base.res_partner_12"/>
+        <field name="team_id" ref="helpdesk_team_3"/>
+    </record>
+
+    <record id="helpdesk_ticket_7" model="helpdesk.ticket">
+        <field eval="&quot;Documents unclear&quot;" name="name"/>
+        <field eval="&quot;Documents unclear&quot;" name="description"/>
+        <field eval="&quot;1&quot;" name="priority"/>
+        <field eval="[(6,0,[ref('helpdesk_tag_3')])]" name="tag_ids"/>
+        <field name="user_id" ref="base.user_root"/>
+        <field name="stage_id" ref="helpdesk_ticket_stage_done"/>
+        <field name="partner_id" ref="base.res_partner_2"/>
+        <field name="team_id" ref="helpdesk_team_1"/>
+    </record>
+
+</odoo>
diff --git a/helpdesk_mgmt/i18n/es.po b/helpdesk_mgmt/i18n/es.po
new file mode 100644
index 0000000000..937e9eca09
--- /dev/null
+++ b/helpdesk_mgmt/i18n/es.po
@@ -0,0 +1,1289 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 11.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2019-06-17 08:43+0000\n"
+"PO-Revision-Date: 2019-10-15 10:25+0000\n"
+"Last-Translator: Darío Lodeiros <dario@aloxa.eu>\n"
+"Language-Team: \n"
+"Language: es\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 3.8\n"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.assignment_email_template
+msgid ""
+"${object.company_id.name} Ticket Assignment (Ref ${object.number or 'n/a' })"
+msgstr ""
+"${object.company_id.name} Ticket Asignado (Ref ${object.name or 'n/a' })"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.assignment_email_template
+msgid ""
+"<?xml version=\"1.0\"?>\n"
+"<data><p>Hello ${object.user_id.name},</p>\n"
+"        <p>The ticket ${object.number} has been assigned to you.</p>\n"
+"      </data>"
+msgstr ""
+"<?xml version=\"1.0\"?>\n"
+"<data><p>Hola ${object.user_id.name},</p>\n"
+"        <p>Te ha sido asignado el ticket ${object.number}.</p>\n"
+"      </data>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid ""
+"<br/>\n"
+"                          <b>Category:</b>"
+msgstr ""
+"<br/>\n"
+"                          <b>Categoría:</b>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid ""
+"<br/>\n"
+"                          <b>Stage:</b>"
+msgstr ""
+"<br/>\n"
+"                          <b>Estado:</b>"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.closed_ticket_template
+msgid ""
+"<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor="
+"\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-"
+"collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\"/logo.png?company=${object."
+"company_id}\" style=\"padding: 0px; margin: 0px; height: auto; width: 80px;"
+"\" alt=\"${object.company_id.name}\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: "
+"rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-family:Arial,"
+"Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hello ${object.user_id.name},</p>\n"
+"                                <p>The ticket ${object.number} has been "
+"closed.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            "
+msgstr ""
+"<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor="
+"\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-"
+"collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\""
+" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\""
+"/logo.png?company=${object.company_id}\" style=\"padding: 0px; margin: 0px; "
+"height: auto; width: 80px;\" alt=\"${object.company_id.name}\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\""
+" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: rgb(255, "
+"255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-"
+"family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hola ${object.user_id.name},</p>\n"
+"                                <p>El ticket ${object.number} ha sido "
+"cerrado.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\""
+" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\""
+"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\""
+"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\""
+"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            "
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.changed_stage_template
+msgid ""
+"<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor="
+"\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-"
+"collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\"/logo.png?company=${object."
+"company_id}\" style=\"padding: 0px; margin: 0px; height: auto; width: 80px;"
+"\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: "
+"rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-family:Arial,"
+"Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hello ${object.user_id.name},</p>\n"
+"                                <p>The ticket ${object.number} stage has "
+"changed to ${object.stage_id.name}.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            \n"
+"      "
+msgstr ""
+"<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor="
+"\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-"
+"collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\""
+" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\""
+"/logo.png?company=${object.company_id}\" style=\"padding: 0px; margin: 0px; "
+"height: auto; width: 80px;\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\""
+" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: rgb(255, "
+"255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-"
+"family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hola ${object.user_id.name},</p>\n"
+"                                <p>El ticket ${object.number} ha cambiado de "
+"estado a ${object.stage_id.name}.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\""
+" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\""
+"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\""
+"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\""
+"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            \n"
+"      "
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span>View</span>"
+msgstr "<span>Ver</span>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<strong>Date:</strong>"
+msgstr "<strong>Fecha:</strong>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<strong>Last Stage Update:</strong>"
+msgstr "<strong>Última actualización de estado:</strong>"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_needaction
+msgid "Action Needed"
+msgstr "Necesita acción"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__active
+msgid "Active"
+msgstr "Activo"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_ids
+msgid "Activities"
+msgstr "Actividades"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_state
+msgid "Activity State"
+msgstr "Estado de actividad"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Add Attachments"
+msgstr "Añadir Adjuntos"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:56
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#, python-format
+msgid "All"
+msgstr "Todos"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_category_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_channel_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+msgid "Archived"
+msgstr "Archivado"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Assign to me"
+msgstr "Asignar a mi"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__assigned_date
+msgid "Assigned Date"
+msgstr "Fecha de asignación"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__user_id
+msgid "Assigned user"
+msgstr "Usuario asignado"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Assigned user image"
+msgstr "Imagen del usuario asignado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_attachment_count
+#, fuzzy
+#| msgid "Attachments"
+msgid "Attachment Count"
+msgstr "Adjuntos"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Attachments"
+msgstr "Adjuntos"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_awaiting
+msgid "Awaiting"
+msgstr "En espera"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Blocked"
+msgstr "Bloqueado"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "By"
+msgstr "Por"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_cancelled
+msgid "Cancelled"
+msgstr "Cancelado"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_category_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_category_menu
+msgid "Categories"
+msgstr "Categorías"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__category_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__category_ids
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Category"
+msgstr "Categoría"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__channel_id
+msgid "Channel"
+msgstr "Canal"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__channel_id
+msgid ""
+"Channel indicates where the source of a ticketcomes from (it could be a "
+"phone call, an email...)"
+msgstr ""
+"El Canal indica el origen del que procede un ticket (podría ser una llamada "
+"telefónica, un email...)"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_channel_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_channel_menu
+msgid "Channels"
+msgstr "Canales"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Close Date"
+msgstr "Fecha de cierre"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__closed
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__closed
+msgid "Closed"
+msgstr "Cerrado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__closed_date
+msgid "Closed Date"
+msgstr "Fecha de cierre"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__color
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__color
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__color
+msgid "Color Index"
+msgstr "Índice de color"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__company_id
+msgid "Company"
+msgstr "Compañía"
+
+#. module: helpdesk_mgmt
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_config_main_menu
+msgid "Configuration"
+msgstr "Configuración"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_res_partner
+msgid "Contact"
+msgstr "Contacto"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Create Date"
+msgstr "Fecha de creación"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__create_date
+msgid "Created on"
+msgstr "Creado en"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_dashboard_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_dashboard_menu
+msgid "Dashboard"
+msgstr "Tablero"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Default"
+msgstr "Por defecto"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Delete"
+msgstr "Eliminar"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__description
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__description
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Description"
+msgstr "Descripción"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__display_name
+msgid "Display Name"
+msgstr "Nombre mostrado"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_done
+msgid "Done"
+msgstr "Hecho"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Edit"
+msgstr "Editar"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Email"
+msgstr "Email"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__mail_template_id
+msgid "Email Template"
+msgstr "Plantilla de correo electrónico"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__fold
+msgid "Folded in Kanban"
+msgstr "Plegado en vista kanban"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_follower_ids
+msgid "Followers"
+msgstr "Seguidores"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_channel_ids
+msgid "Followers (Channels)"
+msgstr "Seguidores (Canales)"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_partner_ids
+msgid "Followers (Partners)"
+msgstr "Seguidores (Contactos)"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Future Activities"
+msgstr "Actividades futuras"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Group By"
+msgstr "Agrupar por"
+
+#. module: helpdesk_mgmt
+#: model:ir.module.category,name:helpdesk_mgmt.module_helpdesk_category
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_main_menu
+msgid "Helpdesk"
+msgstr "Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_category_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_channel_search
+msgid "Helpdesk Category Search"
+msgstr "Buscar categoría Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_manager
+msgid "Helpdesk Manager"
+msgstr "Manager Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+msgid "Helpdesk Team Search"
+msgstr "Buscar equipo Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.action_helpdesk_ticket_kanban_from_dashboard
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Helpdesk Ticket"
+msgstr "Ticket Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_category
+msgid "Helpdesk Ticket Category"
+msgstr "Categoría de ticket Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_channel
+msgid "Helpdesk Ticket Channel"
+msgstr "Canal de ticket Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_stage
+msgid "Helpdesk Ticket Stage"
+msgstr "Estado de ticket Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_tag
+msgid "Helpdesk Ticket Tag"
+msgstr "Etiqueta de ticket Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo de ticket Helpdesk"
+
+#. module: helpdesk_mgmt
+#: model:ir.module.category,description:helpdesk_mgmt.module_helpdesk_category
+#, fuzzy
+msgid "Helps you handle your helpdesk security."
+msgstr "Ayuda a manejar tu seguridad de Helpdesk."
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:71
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "High"
+msgstr "Alta"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "High Priority"
+msgstr "Prioridad alta"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "History"
+msgstr "Historial"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__id
+msgid "ID"
+msgstr "ID (identificación)"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_unread
+msgid "If checked new messages require your attention."
+msgstr "Si está seleccionado nuevos mensajes necesitan tu atención."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_needaction
+msgid "If checked, new messages require your attention."
+msgstr "Si está seleccionado nuevos mensajes necesitan tu atención."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_error
+msgid "If checked, some messages have a delivery error."
+msgstr "Si está seleccionado, algunos mensajes tuvieron error de entrega."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_stage__mail_template_id
+msgid ""
+"If set an email will be sent to the customer when the ticketreaches this "
+"step."
+msgstr ""
+"Si está establecido, se enviará un email al cliente cuando el ticket alcance "
+"este estado."
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_in_progress
+msgid "In Progress"
+msgstr "En progreso"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_is_follower
+msgid "Is Follower"
+msgstr "Es Seguidor"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__kanban_state
+msgid "Kanban State"
+msgstr "Estado Kanban"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team____last_update
+msgid "Last Modified on"
+msgstr "Última modificación en"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:53
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__last_stage_update
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Last Stage Update"
+msgstr "Última actualización de la etapa"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__write_uid
+msgid "Last Updated by"
+msgstr "Última actualización de"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__write_date
+msgid "Last Updated on"
+msgstr "Última actualización en"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Last Week"
+msgstr "Última Semana"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Late Activities"
+msgstr "Actividades tardías"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:69
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Low"
+msgstr "Baja"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_main_attachment_id
+#, fuzzy
+#| msgid "Media Attachments"
+msgid "Main Attachment"
+msgstr "Archivos adjuntos"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__attachment_ids
+msgid "Media Attachments"
+msgstr "Archivos adjuntos"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:70
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Medium"
+msgstr "Media"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__user_ids
+msgid "Members"
+msgstr "Miembros"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_has_error
+msgid "Message Delivery error"
+msgstr "Mensaje de error de entrega"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_ids
+msgid "Messages"
+msgstr "Mensajes"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Activities"
+msgstr "Mis actividades"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Followed Tickets"
+msgstr "Tickets que sigo"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Tickets"
+msgstr "Mis tickets"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:51
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__name
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Name"
+msgstr "Nombre"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_new
+msgid "New"
+msgstr "Nuevo"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_home
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "New Ticket"
+msgstr "Nuevo Ticket"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:50
+#, python-format
+msgid "Newest"
+msgstr "Más nuevo"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_date_deadline
+msgid "Next Activity Deadline"
+msgstr "Fecha límite próxima actividad"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_summary
+msgid "Next Activity Summary"
+msgstr "Resumen próxima actividad"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_type_id
+msgid "Next Activity Type"
+msgstr "Tipo próxima actividad"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:187
+#, python-format
+msgid "No Subject"
+msgstr "Sin asunto"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_needaction_counter
+msgid "Number of Actions"
+msgstr "Número de acciones"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_has_error_counter
+msgid "Number of error"
+msgstr "Número de errores"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_needaction_counter
+msgid "Number of messages which requires an action"
+msgstr "Número de mensajes que requieren acción"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_error_counter
+msgid "Number of messages with delivery error"
+msgstr "Número de mensajes con errores"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count
+msgid "Number of tickets"
+msgstr "Número de tickets"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_high_priority
+msgid "Number of tickets in high priority"
+msgstr "Número de tickets en prioridad alta"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_unassigned
+msgid "Number of tickets unassigned"
+msgstr "Número de tickets sin asignar"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_unattended
+msgid "Number of tickets unattended"
+msgstr "Número de tickets sin atender"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_unread_counter
+msgid "Number of unread messages"
+msgstr "Número de mensajer por leer"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Open"
+msgstr "Abierto"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Other Information"
+msgstr "Otra información"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Overdue"
+msgstr "Atrasado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Partner"
+msgstr "Empresa"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:225
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
+#, python-format
+msgid "Partner Email"
+msgstr "Email del cliente"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:227
+#, python-format
+msgid "Partner Id"
+msgstr "ID de cliente"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_name
+msgid "Partner Name"
+msgstr "Nombre de la empresa"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
+msgid "Pivot Analysis"
+msgstr "Análisis pivot"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Planned"
+msgstr "Planificado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__priority
+msgid "Priority"
+msgstr "Prioridad"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Ready for next stage"
+msgstr "Listo para la siguiente etapa"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_ids
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_ids
+msgid "Related tickets"
+msgstr "Tickets relacionados"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_reporting_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_reporting_menu
+msgid "Reporting"
+msgstr "Informes"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_user_id
+msgid "Responsible User"
+msgstr "Usuario Responsable"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Send a new ticket"
+msgstr "Enviar un nuevo ticket"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__sequence
+msgid "Sequence"
+msgstr "Secuencia"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Show all records which has next action date is before today"
+msgstr ""
+"Mostrar todos los registros que tienen la próxima fecha de acción antes de "
+"hoy"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:52
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__stage_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Stage"
+msgstr "Etapa"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__name
+msgid "Stage Name"
+msgstr "Nombre de la etapa"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_stage_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_stage_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_category_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_channel_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_team_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_form
+msgid "Stages"
+msgstr "Etapas"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__activity_state
+msgid ""
+"Status based on activities\n"
+"Overdue: Due date is already passed\n"
+"Today: Activity date is today\n"
+"Planned: Future activities."
+msgstr ""
+"Estados basados en actividades\n"
+"Atrasado: La ficha límite ya ha sido sobrepasada\n"
+"Hoy: La actividad está programada para hoy\n"
+"Planificado: Actividades futuras."
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Subject"
+msgstr "Asunto"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Submit Ticket"
+msgstr "Enviar Ticket"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__tag_ids
+msgid "Tag"
+msgstr "Tag"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_form
+msgid "Tags"
+msgstr "Etiquetas"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__team_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_category_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_channel_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_team_tree
+msgid "Team"
+msgstr "Equipo"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_team_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_team_menu
+msgid "Teams"
+msgstr "Equipos"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.closed_ticket_template
+msgid "The ticket ${object.number} has been closed."
+msgstr "El ticket ${object.number} ha sido cerrado."
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.changed_stage_template
+msgid "The ticket ${object.number} stage has changed."
+msgstr "El ticket ${object.number} ha cambiado de estado."
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "There are no tickets in your account."
+msgstr "No hay tickets en tu cuenta."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_stage__fold
+msgid ""
+"This stage is folded in the kanban view when there are no records in that "
+"stage to display."
+msgstr ""
+"Esta etapa se repliega en la vista kanban cuando no hay registros para "
+"mostrar en la misma."
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_search
+msgid "Ticket Stage Search"
+msgstr "Buscar estado de ticket"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_tree
+msgid "Ticket Stages"
+msgstr "Estados de ticket"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_search
+msgid "Ticket Tag Search"
+msgstr "Buscar etiqueta de ticket"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_tag_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_tag_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_tree
+msgid "Ticket Tags"
+msgstr "Etiquetas de ticket"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_active_count
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_active_count
+msgid "Ticket active count"
+msgstr "Cantidad de tickets activos"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_count
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_count
+msgid "Ticket count"
+msgstr "Cantidad de tickets"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__number
+msgid "Ticket number"
+msgstr "Número de ticket"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_action
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__ticket_ids
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_count_string
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_count_string
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_menu
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_reporting_analysis
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_layout
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_home
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Tickets"
+msgstr "Tickets"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__name
+msgid "Title"
+msgstr "Título"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "To Do"
+msgstr "Por hacer"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Today"
+msgstr "Hoy"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Today Activities"
+msgstr "Actividades de Hoy"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_ids
+msgid "Todo tickets"
+msgstr "Tickets por hacer"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Unassigned"
+msgstr "No asignado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__unattended
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__unattended
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Unattended"
+msgstr "Sin atender"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_unread
+msgid "Unread Messages"
+msgstr "Mensajes por leer"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_unread_counter
+msgid "Unread Messages Counter"
+msgstr "Contador mensajes por leer"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_user
+msgid "User"
+msgstr "Usuario"
+
+#. module: helpdesk_mgmt
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_user_own
+msgid "User: Personal tickets"
+msgstr "Usuario: Tickets personales"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__user_ids
+msgid "Users"
+msgstr "Usuarios"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:72
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Very High"
+msgstr "Muy alta"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
+msgid "Website Messages"
+msgstr "Mensajes de la Web"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
+msgid "Website communication history"
+msgstr ""
diff --git a/helpdesk_mgmt/i18n/helpdesk_mgmt.pot b/helpdesk_mgmt/i18n/helpdesk_mgmt.pot
new file mode 100644
index 0000000000..f60473adce
--- /dev/null
+++ b/helpdesk_mgmt/i18n/helpdesk_mgmt.pot
@@ -0,0 +1,1080 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+#	* helpdesk_mgmt
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 12.0\n"
+"Report-Msgid-Bugs-To: \n"
+"Last-Translator: <>\n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.assignment_email_template
+msgid "${object.company_id.name} Ticket Assignment (Ref ${object.number or 'n/a' })"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.assignment_email_template
+msgid "<?xml version=\"1.0\"?>\n"
+"<data><p>Hello ${object.user_id.name},</p>\n"
+"        <p>The ticket ${object.number} has been assigned to you.</p>\n"
+"      </data>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<br/>\n"
+"                          <b>Category:</b>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<br/>\n"
+"                          <b>Stage:</b>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.closed_ticket_template
+msgid "<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor=\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\"/logo.png?company=${object.company_id}\" style=\"padding: 0px; margin: 0px; height: auto; width: 80px;\" alt=\"${object.company_id.name}\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hello ${object.user_id.name},</p>\n"
+"                                <p>The ticket ${object.number} has been closed.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            "
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.changed_stage_template
+msgid "<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor=\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\"/logo.png?company=${object.company_id}\" style=\"padding: 0px; margin: 0px; height: auto; width: 80px;\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hello ${object.user_id.name},</p>\n"
+"                                <p>The ticket ${object.number} stage has changed to ${object.stage_id.name}.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding=\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style=\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            \n"
+"      "
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span>View</span>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<strong>Date:</strong>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<strong>Last Stage Update:</strong>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_needaction
+msgid "Action Needed"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__active
+msgid "Active"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_ids
+msgid "Activities"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_state
+msgid "Activity State"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Add Attachments"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:56
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#, python-format
+msgid "All"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_category_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_channel_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+msgid "Archived"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Assign to me"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__assigned_date
+msgid "Assigned Date"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__user_id
+msgid "Assigned user"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Assigned user image"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_attachment_count
+msgid "Attachment Count"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Attachments"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_awaiting
+msgid "Awaiting"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Blocked"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "By"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_cancelled
+msgid "Cancelled"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_category_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_category_menu
+msgid "Categories"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__category_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__category_ids
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Category"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__channel_id
+msgid "Channel"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__channel_id
+msgid "Channel indicates where the source of a ticketcomes from (it could be a phone call, an email...)"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_channel_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_channel_menu
+msgid "Channels"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Close Date"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__closed
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__closed
+msgid "Closed"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__closed_date
+msgid "Closed Date"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__color
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__color
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__color
+msgid "Color Index"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__company_id
+msgid "Company"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_config_main_menu
+msgid "Configuration"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_res_partner
+msgid "Contact"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Create Date"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__create_uid
+msgid "Created by"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__create_date
+msgid "Created on"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_dashboard_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_dashboard_menu
+msgid "Dashboard"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Default"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Delete"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__description
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__description
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Description"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__display_name
+msgid "Display Name"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_done
+msgid "Done"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Edit"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Email"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__mail_template_id
+msgid "Email Template"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__fold
+msgid "Folded in Kanban"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_follower_ids
+msgid "Followers"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_channel_ids
+msgid "Followers (Channels)"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_partner_ids
+msgid "Followers (Partners)"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Future Activities"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Group By"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.module.category,name:helpdesk_mgmt.module_helpdesk_category
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_main_menu
+msgid "Helpdesk"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_category_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_channel_search
+msgid "Helpdesk Category Search"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_manager
+msgid "Helpdesk Manager"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+msgid "Helpdesk Team Search"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.action_helpdesk_ticket_kanban_from_dashboard
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_category
+msgid "Helpdesk Ticket Category"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_channel
+msgid "Helpdesk Ticket Channel"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_stage
+msgid "Helpdesk Ticket Stage"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_tag
+msgid "Helpdesk Ticket Tag"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.module.category,description:helpdesk_mgmt.module_helpdesk_category
+msgid "Helps you handle your helpdesk security."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:71
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "High"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "High Priority"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "History"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__id
+msgid "ID"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_unread
+msgid "If checked new messages require your attention."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_needaction
+msgid "If checked, new messages require your attention."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_error
+msgid "If checked, some messages have a delivery error."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_stage__mail_template_id
+msgid "If set an email will be sent to the customer when the ticketreaches this step."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_in_progress
+msgid "In Progress"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_is_follower
+msgid "Is Follower"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__kanban_state
+msgid "Kanban State"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team____last_update
+msgid "Last Modified on"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:53
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__last_stage_update
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Last Stage Update"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__write_uid
+msgid "Last Updated by"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__write_date
+msgid "Last Updated on"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Last Week"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Late Activities"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:69
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Low"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_main_attachment_id
+msgid "Main Attachment"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__attachment_ids
+msgid "Media Attachments"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:70
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Medium"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__user_ids
+msgid "Members"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_has_error
+msgid "Message Delivery error"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_ids
+msgid "Messages"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Activities"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Followed Tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:51
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__name
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Name"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_new
+msgid "New"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_home
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "New Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:50
+#, python-format
+msgid "Newest"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_date_deadline
+msgid "Next Activity Deadline"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_summary
+msgid "Next Activity Summary"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_type_id
+msgid "Next Activity Type"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:187
+#, python-format
+msgid "No Subject"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_needaction_counter
+msgid "Number of Actions"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_has_error_counter
+msgid "Number of error"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_needaction_counter
+msgid "Number of messages which requires an action"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_error_counter
+msgid "Number of messages with delivery error"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count
+msgid "Number of tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_high_priority
+msgid "Number of tickets in high priority"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_unassigned
+msgid "Number of tickets unassigned"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_unattended
+msgid "Number of tickets unattended"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_unread_counter
+msgid "Number of unread messages"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Open"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Other Information"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Overdue"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Partner"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:225
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
+#, python-format
+msgid "Partner Email"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:227
+#, python-format
+msgid "Partner Id"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_name
+msgid "Partner Name"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
+msgid "Pivot Analysis"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Planned"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__priority
+msgid "Priority"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Ready for next stage"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_ids
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_ids
+msgid "Related tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_reporting_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_reporting_menu
+msgid "Reporting"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_user_id
+msgid "Responsible User"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Send a new ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__sequence
+msgid "Sequence"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Show all records which has next action date is before today"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:52
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__stage_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Stage"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__name
+msgid "Stage Name"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_stage_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_stage_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_category_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_channel_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_team_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_form
+msgid "Stages"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__activity_state
+msgid "Status based on activities\n"
+"Overdue: Due date is already passed\n"
+"Today: Activity date is today\n"
+"Planned: Future activities."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Subject"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Submit Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__tag_ids
+msgid "Tag"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_form
+msgid "Tags"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__team_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_category_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_channel_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_team_tree
+msgid "Team"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_team_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_team_menu
+msgid "Teams"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.closed_ticket_template
+msgid "The ticket ${object.number} has been closed."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.changed_stage_template
+msgid "The ticket ${object.number} stage has changed."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "There are no tickets in your account."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_stage__fold
+msgid "This stage is folded in the kanban view when there are no records in that stage to display."
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_search
+msgid "Ticket Stage Search"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_tree
+msgid "Ticket Stages"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_search
+msgid "Ticket Tag Search"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_tag_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_tag_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_tree
+msgid "Ticket Tags"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_active_count
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_active_count
+msgid "Ticket active count"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_count
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_count
+msgid "Ticket count"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__number
+msgid "Ticket number"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_action
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__ticket_ids
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_count_string
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_count_string
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_menu
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_reporting_analysis
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_layout
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_home
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__name
+msgid "Title"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "To Do"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Today"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Today Activities"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_ids
+msgid "Todo tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Unassigned"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__unattended
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__unattended
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Unattended"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_unread
+msgid "Unread Messages"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_unread_counter
+msgid "Unread Messages Counter"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_user
+msgid "User"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_user_own
+msgid "User: Personal tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__user_ids
+msgid "Users"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:72
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Very High"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
+msgid "Website Messages"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
+msgid "Website communication history"
+msgstr ""
+
diff --git a/helpdesk_mgmt/i18n/pt_BR.po b/helpdesk_mgmt/i18n/pt_BR.po
new file mode 100644
index 0000000000..22fd81af83
--- /dev/null
+++ b/helpdesk_mgmt/i18n/pt_BR.po
@@ -0,0 +1,1142 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 11.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2019-09-23 14:24+0000\n"
+"Last-Translator: Rodrigo Macedo <rmsolucoeseminformatic4@gmail.com>\n"
+"Language-Team: none\n"
+"Language: pt_BR\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n > 1;\n"
+"X-Generator: Weblate 3.8\n"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.assignment_email_template
+msgid ""
+"${object.company_id.name} Ticket Assignment (Ref ${object.number or 'n/a' })"
+msgstr ""
+"${object.company_id.name} Chamado Atribuído (Ref ${object.number or 'n/a' })"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.assignment_email_template
+msgid ""
+"<?xml version=\"1.0\"?>\n"
+"<data><p>Hello ${object.user_id.name},</p>\n"
+"        <p>The ticket ${object.number} has been assigned to you.</p>\n"
+"      </data>"
+msgstr ""
+"<?xml version=\"1.0\"?>\n"
+"<data><p>Olá  ${object.user_id.name},</p>\n"
+"        <p>O chamado ${object.number} foi atribuído a você.</p>\n"
+"      </data>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid ""
+"<br/>\n"
+"                          <b>Category:</b>"
+msgstr ""
+"<br/>\n"
+"                          <b>Categoria:</b>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid ""
+"<br/>\n"
+"                          <b>Stage:</b>"
+msgstr ""
+"<br/>\n"
+"                          <b>Estágio:</b>"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.closed_ticket_template
+msgid ""
+"<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor="
+"\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-"
+"collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\"/logo.png?company=${object."
+"company_id}\" style=\"padding: 0px; margin: 0px; height: auto; width: 80px;"
+"\" alt=\"${object.company_id.name}\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: "
+"rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-family:Arial,"
+"Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hello ${object.user_id.name},</p>\n"
+"                                <p>The ticket ${object.number} has been "
+"closed.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            "
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:mail.template,body_html:helpdesk_mgmt.changed_stage_template
+msgid ""
+"<html>\n"
+"                <head></head>\n"
+"                <body style=\"margin: 0; padding: 0;\">\n"
+"                <table border=\"0\" width=\"100%\" cellpadding=\"0\" bgcolor="
+"\"#ededed\" style=\"padding: 20px; background-color: #ededed; border-"
+"collapse:separate;\">\n"
+"                    <tbody>\n"
+"                      <!-- HEADER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"right\">\n"
+"                                <img src=\"/logo.png?company=${object."
+"company_id}\" style=\"padding: 0px; margin: 0px; height: auto; width: 80px;"
+"\">\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- CONTENT -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#ffffff\" style=\"min-width: 590px; background-color: "
+"rgb(255, 255, 255); padding: 20px; border-collapse:separate;\">\n"
+"                            <tbody>\n"
+"                              <td valign=\"top\" style=\"font-family:Arial,"
+"Helvetica,sans-serif; color: #555; font-size: 14px;\">\n"
+"                                <p>Hello ${object.user_id.name},</p>\n"
+"                                <p>The ticket ${object.number} stage has "
+"changed to ${object.stage_id.name}.</p>\n"
+"                              </td>\n"
+"                            </tbody>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                      <!-- FOOTER -->\n"
+"                      <tr>\n"
+"                        <td align=\"center\" style=\"min-width: 590px;\">\n"
+"                          <table width=\"590\" border=\"0\" cellpadding="
+"\"0\" bgcolor=\"#875A7B\" style=\"min-width: 590px; background-color: "
+"rgb(135,90,123); padding: 20px; border-collapse:separate;\">\n"
+"                            <tr>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.phone}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.email}\n"
+"                              </td>\n"
+"                              <td valign=\"middle\" align=\"left\" style="
+"\"color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;\">\n"
+"                                ${object.company_id.website}\n"
+"                              </td>\n"
+"                            </tr>\n"
+"                          </table>\n"
+"                        </td>\n"
+"                      </tr>\n"
+"                    </tbody>\n"
+"                </table>\n"
+"                </body>\n"
+"                </html>\n"
+"            \n"
+"      "
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span>View</span>"
+msgstr "<span>Ver</span>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<strong>Date:</strong>"
+msgstr "<strong>Data:</strong>"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "<strong>Last Stage Update:</strong>"
+msgstr "<strong>Última Atualização de Estágio:</strong>"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_needaction
+msgid "Action Needed"
+msgstr "Ação Necessária"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__active
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__active
+msgid "Active"
+msgstr "Ativo"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_ids
+msgid "Activities"
+msgstr "Atividades"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_state
+msgid "Activity State"
+msgstr "Situação da Atividade"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Add Attachments"
+msgstr "Adicionar Anexos"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:56
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#, python-format
+msgid "All"
+msgstr "Tudo"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_category_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_channel_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+msgid "Archived"
+msgstr "Arquivado"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Assign to me"
+msgstr "Atribuído a mim"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__assigned_date
+msgid "Assigned Date"
+msgstr "Data de Atribuição"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__user_id
+msgid "Assigned user"
+msgstr "Usuário atribuído"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Assigned user image"
+msgstr "Imagem de usuário atribuída"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_attachment_count
+msgid "Attachment Count"
+msgstr "Número de Anexos"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Attachments"
+msgstr "Anexos"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_awaiting
+msgid "Awaiting"
+msgstr "Aguardando"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Blocked"
+msgstr "Bloqueado"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "By"
+msgstr "Por"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_cancelled
+msgid "Cancelled"
+msgstr "Cancelado"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_category_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_category_menu
+msgid "Categories"
+msgstr "Categorias"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__category_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__category_ids
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Category"
+msgstr "Categoria"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__channel_id
+msgid "Channel"
+msgstr "Canal"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__channel_id
+msgid ""
+"Channel indicates where the source of a ticketcomes from (it could be a "
+"phone call, an email...)"
+msgstr "Canal indica a origem do chamado (ligação telefônica, e-mail, etc.)"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_channel_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_channel_menu
+msgid "Channels"
+msgstr "Canais"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Close Date"
+msgstr "Data Final"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__closed
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__closed
+msgid "Closed"
+msgstr "Encerrado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__closed_date
+msgid "Closed Date"
+msgstr "Data de Encerramento"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__color
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__color
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__color
+msgid "Color Index"
+msgstr "Índice de Cor"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__company_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__company_id
+msgid "Company"
+msgstr "Empresa"
+
+#. module: helpdesk_mgmt
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_config_main_menu
+msgid "Configuration"
+msgstr "Configuração"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_res_partner
+msgid "Contact"
+msgstr "Contato"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Create Date"
+msgstr "Data de Criação"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__create_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__create_uid
+msgid "Created by"
+msgstr "Criado por"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__create_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__create_date
+msgid "Created on"
+msgstr "Criado em"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_dashboard_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_dashboard_menu
+msgid "Dashboard"
+msgstr "Painel"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Default"
+msgstr "Padrão"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Delete"
+msgstr "Apagar"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__description
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__description
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Description"
+msgstr "Descrição"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__display_name
+msgid "Display Name"
+msgstr "Nome de Exibição"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_done
+msgid "Done"
+msgstr "Concluído"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_kanban
+msgid "Edit"
+msgstr "Editar"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Email"
+msgstr "Email"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__mail_template_id
+msgid "Email Template"
+msgstr "Modelo de E-mail"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__fold
+msgid "Folded in Kanban"
+msgstr "Dobrado no Kanban"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_follower_ids
+msgid "Followers"
+msgstr "Seguidores"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_channel_ids
+msgid "Followers (Channels)"
+msgstr "Seguidores (Canais)"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_partner_ids
+msgid "Followers (Partners)"
+msgstr "Seguidores (Parceiros)"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Future Activities"
+msgstr "Atividades Futuras"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Group By"
+msgstr "Agrupar Por"
+
+#. module: helpdesk_mgmt
+#: model:ir.module.category,name:helpdesk_mgmt.module_helpdesk_category
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_main_menu
+msgid "Helpdesk"
+msgstr "Central de Ajuda"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_category_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_channel_search
+msgid "Helpdesk Category Search"
+msgstr "Buscar em Categorias da Central de Ajuda"
+
+#. module: helpdesk_mgmt
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_manager
+msgid "Helpdesk Manager"
+msgstr "Gerente de Atendimento"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+msgid "Helpdesk Team Search"
+msgstr "Buscar em Equipe de Atendimento"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.action_helpdesk_ticket_kanban_from_dashboard
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Helpdesk Ticket"
+msgstr "Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_category
+msgid "Helpdesk Ticket Category"
+msgstr "Categoria do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_channel
+msgid "Helpdesk Ticket Channel"
+msgstr "Canal do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_stage
+msgid "Helpdesk Ticket Stage"
+msgstr "Estágio do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_tag
+msgid "Helpdesk Ticket Tag"
+msgstr "Marcador do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model,name:helpdesk_mgmt.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipe do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.module.category,description:helpdesk_mgmt.module_helpdesk_category
+msgid "Helps you handle your helpdesk security."
+msgstr "Auxilia a gerir a segurança do seu atendimento."
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:71
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "High"
+msgstr "Alta"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "High Priority"
+msgstr "Alta Prioridade"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid "History"
+msgstr "Histórico"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_unread
+msgid "If checked new messages require your attention."
+msgstr "Se marcada, novas mensagens requerem sua atenção."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_needaction
+msgid "If checked, new messages require your attention."
+msgstr "Se marcada, novas mensagens requerem sua atenção."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_error
+msgid "If checked, some messages have a delivery error."
+msgstr "Se marcado, algumas mensagens têm um erro de entrega."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_stage__mail_template_id
+msgid ""
+"If set an email will be sent to the customer when the ticketreaches this "
+"step."
+msgstr ""
+"Se configurado, um e-mail será enviado ao cliente quando o chamado atingir "
+"esta etapa."
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_in_progress
+msgid "In Progress"
+msgstr "Em Andamento"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_is_follower
+msgid "Is Follower"
+msgstr "É Seguidor"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__kanban_state
+msgid "Kanban State"
+msgstr "Estado Kanban"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team____last_update
+msgid "Last Modified on"
+msgstr "Última Modificação em"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:53
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__last_stage_update
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Last Stage Update"
+msgstr "Última Atualização de Estágio"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__write_uid
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__write_uid
+msgid "Last Updated by"
+msgstr "Ultima atualização por"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__write_date
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__write_date
+msgid "Last Updated on"
+msgstr "Ultima Atualização em"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Last Week"
+msgstr "Última Semana"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Late Activities"
+msgstr "Atividades Atrasadas"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:69
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Low"
+msgstr "Baixa"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_main_attachment_id
+msgid "Main Attachment"
+msgstr "Anexo Principal"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__attachment_ids
+msgid "Media Attachments"
+msgstr "Mídias Anexadas"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:70
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Medium"
+msgstr "Média"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__user_ids
+msgid "Members"
+msgstr "Membros"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_has_error
+msgid "Message Delivery error"
+msgstr "Erro de entrega de mensagem"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_ids
+msgid "Messages"
+msgstr "Mensagens"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Activities"
+msgstr "Minhas Atividades"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Followed Tickets"
+msgstr "Chamados Seguidos por Mim"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "My Tickets"
+msgstr "Meus Chamados"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:51
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_channel__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__name
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__name
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Name"
+msgstr "Nome"
+
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_new
+msgid "New"
+msgstr "Novo"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_home
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "New Ticket"
+msgstr "Novo Chamado"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:50
+#, python-format
+msgid "Newest"
+msgstr "Mais Recente"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_date_deadline
+msgid "Next Activity Deadline"
+msgstr "Próximo Prazo de Atividade"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_summary
+msgid "Next Activity Summary"
+msgstr "Relatório de Próximas Atividades"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_type_id
+msgid "Next Activity Type"
+msgstr "Tipo da Próxima Atividade"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:187
+#, python-format
+msgid "No Subject"
+msgstr "Sem Assunto"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_needaction_counter
+msgid "Number of Actions"
+msgstr "Número de Ações"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_has_error_counter
+msgid "Number of error"
+msgstr "Número do erro"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_needaction_counter
+msgid "Number of messages which requires an action"
+msgstr "Número de mensagens que requerem uma ação"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_error_counter
+msgid "Number of messages with delivery error"
+msgstr "Número de mensagens com erro de entrega"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count
+msgid "Number of tickets"
+msgstr "Número de chamados"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_high_priority
+msgid "Number of tickets in high priority"
+msgstr "Número de chamados de Alta Prioridade"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_unassigned
+msgid "Number of tickets unassigned"
+msgstr "Número de chamados não atribuídos"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_unattended
+msgid "Number of tickets unattended"
+msgstr "Número de chamados não atendidos"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_unread_counter
+msgid "Number of unread messages"
+msgstr "Número de mensagens não lidas"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Open"
+msgstr "Abrir"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
+msgid "Other Information"
+msgstr "Outras informações"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Overdue"
+msgstr "Atrasado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Partner"
+msgstr "Parceiro"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:225
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
+#, python-format
+msgid "Partner Email"
+msgstr "E-mail do Parceiro"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:227
+#, python-format
+msgid "Partner Id"
+msgstr "Id do Parceiro"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_name
+msgid "Partner Name"
+msgstr "Nome do Parceiro"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
+msgid "Pivot Analysis"
+msgstr "Análise Pivô"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Planned"
+msgstr "Planejado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__priority
+msgid "Priority"
+msgstr "Prioridade"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,kanban_state:0
+msgid "Ready for next stage"
+msgstr "Pronto para o próximo estágio"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_ids
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_ids
+msgid "Related tickets"
+msgstr "Chamados Relacionados"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_reporting_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_reporting_menu
+msgid "Reporting"
+msgstr "Relatórios"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__activity_user_id
+msgid "Responsible User"
+msgstr "Usuário Responsável"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Send a new ticket"
+msgstr "Enviar um novo chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__sequence
+msgid "Sequence"
+msgstr "Sequência"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Show all records which has next action date is before today"
+msgstr "Exibir todos os registros com data da próxima ação anterior a hoje"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/controllers/myaccount.py:52
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__stage_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+#, python-format
+msgid "Stage"
+msgstr "Estágio"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__name
+msgid "Stage Name"
+msgstr "Nome do Estágio"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_stage_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_stage_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_category_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_channel_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_team_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_form
+msgid "Stages"
+msgstr "Estágios"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__activity_state
+msgid ""
+"Status based on activities\n"
+"Overdue: Due date is already passed\n"
+"Today: Activity date is today\n"
+"Planned: Future activities."
+msgstr ""
+"Status baseado em atividades\n"
+"Em atraso: A data de vencimento já passou\n"
+"Hoje: A data da atividade é hoje\n"
+"Planejado: Atividades Futuras."
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Subject"
+msgstr "Assunto"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_create_ticket
+msgid "Submit Ticket"
+msgstr "Enviar Chamados"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__tag_ids
+msgid "Tag"
+msgstr "Marcador"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_form
+msgid "Tags"
+msgstr "Marcadores"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__team_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_category_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_channel_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_team_tree
+msgid "Team"
+msgstr "Equipe"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_team_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_team_menu
+msgid "Teams"
+msgstr "Equipes"
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.closed_ticket_template
+msgid "The ticket ${object.number} has been closed."
+msgstr "O ticket ${object.number} foi fechado."
+
+#. module: helpdesk_mgmt
+#: model:mail.template,subject:helpdesk_mgmt.changed_stage_template
+msgid "The ticket ${object.number} stage has changed."
+msgstr "O estágio do ticket ${object.number} foi alterado."
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "There are no tickets in your account."
+msgstr "Não há chamados na sua conta."
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_stage__fold
+msgid ""
+"This stage is folded in the kanban view when there are no records in that "
+"stage to display."
+msgstr ""
+"Este estágio fica dobrado na visão Kanban quando não houver registros para "
+"exibir."
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_search
+msgid "Ticket Stage Search"
+msgstr "Buscar Estágio do Chamado"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_stage_tree
+msgid "Ticket Stages"
+msgstr "Estágios do Chamado"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_search
+msgid "Ticket Tag Search"
+msgstr "Buscar Marcadores do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_tag_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_tag_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_tag_tree
+msgid "Ticket Tags"
+msgstr "Marcadores do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_active_count
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_active_count
+msgid "Ticket active count"
+msgstr "Número de Chamados Ativos"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_count
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_count
+msgid "Ticket count"
+msgstr "Número de Chamados"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__number
+msgid "Ticket number"
+msgstr "Número do Chamado"
+
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_action
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__ticket_ids
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_count_string
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_count_string
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_menu
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_reporting_analysis
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_layout
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_home
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
+msgid "Tickets"
+msgstr "Chamados"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__name
+msgid "Title"
+msgstr "Título"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "To Do"
+msgstr "A Fazer"
+
+#. module: helpdesk_mgmt
+#: selection:helpdesk.ticket,activity_state:0
+msgid "Today"
+msgstr "Hoje"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Today Activities"
+msgstr "Atividades de Hoje"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_ids
+msgid "Todo tickets"
+msgstr "Chamados para Atender"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Unassigned"
+msgstr "Não Atribuído"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__unattended
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__unattended
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Unattended"
+msgstr "Não Atendido"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_unread
+msgid "Unread Messages"
+msgstr "Mensagens Não Lidas"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_unread_counter
+msgid "Unread Messages Counter"
+msgstr "Contador de Mensagens Não Lidas"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_team_search
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_user
+msgid "User"
+msgstr "Usuário"
+
+#. module: helpdesk_mgmt
+#: model:res.groups,name:helpdesk_mgmt.group_helpdesk_user_own
+msgid "User: Personal tickets"
+msgstr "Usuário: Chamados Pessoais"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__user_ids
+msgid "Users"
+msgstr "Usuários"
+
+#. module: helpdesk_mgmt
+#: code:addons/helpdesk_mgmt/models/helpdesk_ticket.py:72
+#: selection:helpdesk.ticket,priority:0
+#, python-format
+msgid "Very High"
+msgstr "Muito Alta"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
+msgid "Website Messages"
+msgstr "Mensagens do Website"
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
+msgid "Website communication history"
+msgstr "Histórico de comunicações do Website"
diff --git a/helpdesk_mgmt/models/__init__.py b/helpdesk_mgmt/models/__init__.py
new file mode 100644
index 0000000000..30482a0c57
--- /dev/null
+++ b/helpdesk_mgmt/models/__init__.py
@@ -0,0 +1,7 @@
+from . import helpdesk_ticket
+from . import helpdesk_ticket_stage
+from . import helpdesk_ticket_tag
+from . import helpdesk_ticket_channel
+from . import helpdesk_ticket_category
+from . import helpdesk_ticket_team
+from . import res_partner
diff --git a/helpdesk_mgmt/models/helpdesk_ticket.py b/helpdesk_mgmt/models/helpdesk_ticket.py
new file mode 100644
index 0000000000..e77d7271f4
--- /dev/null
+++ b/helpdesk_mgmt/models/helpdesk_ticket.py
@@ -0,0 +1,242 @@
+from odoo import _, api, fields, models, tools
+
+
+class HelpdeskTicket(models.Model):
+
+    _name = "helpdesk.ticket"
+    _description = "Helpdesk Ticket"
+    _rec_name = "number"
+    _order = "number desc"
+    _inherit = ["mail.thread", "mail.activity.mixin"]
+
+    def _get_default_stage_id(self):
+        return self.env["helpdesk.ticket.stage"].search([], limit=1).id
+
+    number = fields.Char(string="Ticket number", default="/", readonly=True)
+    name = fields.Char(string="Title", required=True)
+    description = fields.Text(required=True)
+    user_id = fields.Many2one("res.users", string="Assigned user")
+
+    user_ids = fields.Many2many(
+        comodel_name="res.users", related="team_id.user_ids", string="Users"
+    )
+
+    @api.model
+    def _read_group_stage_ids(self, stages, domain, order):
+        stage_ids = self.env["helpdesk.ticket.stage"].search([])
+        return stage_ids
+
+    stage_id = fields.Many2one(
+        "helpdesk.ticket.stage",
+        string="Stage",
+        group_expand="_read_group_stage_ids",
+        default=_get_default_stage_id,
+        track_visibility="onchange",
+    )
+    partner_id = fields.Many2one("res.partner")
+    partner_name = fields.Char()
+    partner_email = fields.Char()
+
+    last_stage_update = fields.Datetime(
+        string="Last Stage Update", default=fields.Datetime.now
+    )
+    assigned_date = fields.Datetime(string="Assigned Date")
+    closed_date = fields.Datetime(string="Closed Date")
+    closed = fields.Boolean(related="stage_id.closed")
+    unattended = fields.Boolean(related="stage_id.unattended")
+    tag_ids = fields.Many2many("helpdesk.ticket.tag")
+    company_id = fields.Many2one(
+        "res.company",
+        string="Company",
+        required=True,
+        default=lambda self: self.env.company
+    )
+    channel_id = fields.Many2one(
+        "helpdesk.ticket.channel",
+        string="Channel",
+        help="Channel indicates where the source of a ticket"
+        "comes from (it could be a phone call, an email...)",
+    )
+    category_id = fields.Many2one("helpdesk.ticket.category", string="Category")
+    team_id = fields.Many2one("helpdesk.ticket.team")
+    priority = fields.Selection(
+        selection=[
+            ("0", _("Low")),
+            ("1", _("Medium")),
+            ("2", _("High")),
+            ("3", _("Very High")),
+        ],
+        string="Priority",
+        default="1",
+    )
+    attachment_ids = fields.One2many(
+        "ir.attachment",
+        "res_id",
+        domain=[("res_model", "=", "helpdesk.ticket")],
+        string="Media Attachments",
+    )
+    color = fields.Integer(string="Color Index")
+    kanban_state = fields.Selection(
+        [
+            ("normal", "Default"),
+            ("done", "Ready for next stage"),
+            ("blocked", "Blocked"),
+        ],
+        string="Kanban State",
+    )
+
+    def send_user_mail(self):
+        self.env.ref("helpdesk_mgmt.assignment_email_template").send_mail(self.id)
+
+    def assign_to_me(self):
+        self.write({"user_id": self.env.user.id})
+
+    @api.onchange("partner_id")
+    def _onchange_partner_id(self):
+        if self.partner_id:
+            self.partner_name = self.partner_id.name
+            self.partner_email = self.partner_id.email
+
+    @api.onchange("team_id", "user_id")
+    def _onchange_dominion_user_id(self):
+        if self.user_id:
+            if self.user_id and self.user_ids and self.user_id not in self.user_ids:
+                self.update({"user_id": False})
+                return {"domain": {"user_id": []}}
+        if self.team_id:
+            return {"domain": {"user_id": [("id", "in", self.user_ids.ids)]}}
+        else:
+            return {"domain": {"user_id": []}}
+
+    # ---------------------------------------------------
+    # CRUD
+    # ---------------------------------------------------
+
+    @api.model
+    def create(self, vals):
+        if vals.get("number", "/") == "/":
+            seq = self.env["ir.sequence"]
+            if "company_id" in vals:
+                seq = seq.with_context(force_company=vals["company_id"])
+            vals["number"] = seq.next_by_code("helpdesk.ticket.sequence") or "/"
+        res = super().create(vals)
+
+        # Check if mail to the user has to be sent
+        if vals.get("user_id") and res:
+            res.send_user_mail()
+        return res
+
+    def copy(self, default=None):
+        self.ensure_one()
+        if default is None:
+            default = {}
+        if "number" not in default:
+            default["number"] = (
+                self.env["ir.sequence"].next_by_code("helpdesk.ticket.sequence") or "/"
+            )
+        res = super(HelpdeskTicket, self).copy(default)
+        return res
+
+    def write(self, vals):
+        for _ticket in self:
+            now = fields.Datetime.now()
+            if vals.get("stage_id"):
+                stage_obj = self.env["helpdesk.ticket.stage"].browse([vals["stage_id"]])
+                vals["last_stage_update"] = now
+                if stage_obj.closed:
+                    vals["closed_date"] = now
+            if vals.get("user_id"):
+                vals["assigned_date"] = now
+
+        res = super(HelpdeskTicket, self).write(vals)
+
+        # Check if mail to the user has to be sent
+        for ticket in self:
+            if vals.get("user_id"):
+                ticket.send_user_mail()
+        return res
+
+    # ---------------------------------------------------
+    # Mail gateway
+    # ---------------------------------------------------
+
+    def _track_template(self, tracking):
+        res = super(HelpdeskTicket, self)._track_template(tracking)
+        ticket = self[0]
+        if 'stage_id' in tracking and ticket.stage_id.mail_template_id:
+            res['stage_id'] = (ticket.stage_id.mail_template_id, {
+                'auto_delete_message': True,
+                'subtype_id': self.env['ir.model.data'].xmlid_to_res_id('mail.mt_note'),
+                'email_layout_xmlid': 'mail.mail_notification_light'
+            })
+        return res
+
+    @api.model
+    def message_new(self, msg, custom_values=None):
+        """ Override message_new from mail gateway so we can set correct
+        default values.
+        """
+        if custom_values is None:
+            custom_values = {}
+        defaults = {
+            "name": msg.get("subject") or _("No Subject"),
+            "description": msg.get("body"),
+            "partner_email": msg.get("from"),
+            "partner_id": msg.get("author_id"),
+        }
+        defaults.update(custom_values)
+
+        # Write default values coming from msg
+        ticket = super().message_new(msg, custom_values=defaults)
+
+        # Use mail gateway tools to search for partners to subscribe
+        email_list = tools.email_split(
+            (msg.get("to") or "") + "," + (msg.get("cc") or "")
+        )
+        partner_ids = [
+            p
+            for p in self.env['mail.thread']._mail_find_partner_from_emails(
+                email_list,
+                records=ticket,
+                force_create=False)
+            if p
+        ]
+        ticket.message_subscribe(partner_ids)
+
+        return ticket
+
+    def message_update(self, msg, update_vals=None):
+        """ Override message_update to subscribe partners """
+        email_list = tools.email_split(
+            (msg.get("to") or "") + "," + (msg.get("cc") or "")
+        )
+        partner_ids = [
+            p
+            for p in self.env['mail.thread']._mail_find_partner_from_emails(
+                email_list,
+                records=self,
+                force_create=False)
+            if p
+        ]
+        self.message_subscribe(partner_ids)
+        return super().message_update(msg, update_vals=update_vals)
+
+    def message_get_suggested_recipients(self):
+        recipients = super().message_get_suggested_recipients()
+
+        for ticket in self:
+            reason = (
+                _("Partner Email")
+                if ticket.partner_id and ticket.partner_id.email
+                else _("Partner Id")
+            )
+
+            if ticket.partner_id and ticket.partner_id.email:
+                ticket._message_add_suggested_recipient(
+                    recipients, partner=ticket.partner_id, reason=reason
+                )
+            elif ticket.partner_email:
+                ticket._message_add_suggested_recipient(
+                    recipients, email=ticket.partner_email, reason=reason
+                )
+        return recipients
diff --git a/helpdesk_mgmt/models/helpdesk_ticket_category.py b/helpdesk_mgmt/models/helpdesk_ticket_category.py
new file mode 100644
index 0000000000..191c02c907
--- /dev/null
+++ b/helpdesk_mgmt/models/helpdesk_ticket_category.py
@@ -0,0 +1,17 @@
+from odoo import fields, models
+
+
+class HelpdeskCategory(models.Model):
+
+    _name = "helpdesk.ticket.category"
+    _description = "Helpdesk Ticket Category"
+
+    active = fields.Boolean(string="Active", default=True)
+    name = fields.Char(string="Name", required=True)
+    company_id = fields.Many2one(
+        "res.company",
+        string="Company",
+        default=lambda self: self.env["res.company"]._company_default_get(
+            "helpdesk.ticket"
+        ),
+    )
diff --git a/helpdesk_mgmt/models/helpdesk_ticket_channel.py b/helpdesk_mgmt/models/helpdesk_ticket_channel.py
new file mode 100644
index 0000000000..826b488d1d
--- /dev/null
+++ b/helpdesk_mgmt/models/helpdesk_ticket_channel.py
@@ -0,0 +1,17 @@
+from odoo import fields, models
+
+
+class HelpdeskTicketChannel(models.Model):
+
+    _name = "helpdesk.ticket.channel"
+    _description = "Helpdesk Ticket Channel"
+
+    name = fields.Char(required=True)
+    active = fields.Boolean(default=True)
+    company_id = fields.Many2one(
+        "res.company",
+        string="Company",
+        default=lambda self: self.env["res.company"]._company_default_get(
+            "helpdesk.ticket"
+        ),
+    )
diff --git a/helpdesk_mgmt/models/helpdesk_ticket_stage.py b/helpdesk_mgmt/models/helpdesk_ticket_stage.py
new file mode 100644
index 0000000000..05fe7c12f3
--- /dev/null
+++ b/helpdesk_mgmt/models/helpdesk_ticket_stage.py
@@ -0,0 +1,35 @@
+from odoo import fields, models
+
+
+class HelpdeskTicketStage(models.Model):
+    _name = "helpdesk.ticket.stage"
+    _description = "Helpdesk Ticket Stage"
+    _order = "sequence, id"
+
+    name = fields.Char(string="Stage Name", required=True, translate=True)
+    description = fields.Text(translate=True)
+    sequence = fields.Integer(default=1)
+    active = fields.Boolean(default=True)
+    unattended = fields.Boolean(string="Unattended")
+    closed = fields.Boolean(string="Closed")
+    mail_template_id = fields.Many2one(
+        "mail.template",
+        string="Email Template",
+        domain=[("model", "=", "helpdesk.ticket")],
+        help="If set an email will be sent to the "
+        "customer when the ticket"
+        "reaches this step.",
+    )
+    fold = fields.Boolean(
+        string="Folded in Kanban",
+        help="This stage is folded in the kanban view "
+        "when there are no records in that stage "
+        "to display.",
+    )
+    company_id = fields.Many2one(
+        "res.company",
+        string="Company",
+        default=lambda self: self.env["res.company"]._company_default_get(
+            "helpdesk.ticket"
+        ),
+    )
diff --git a/helpdesk_mgmt/models/helpdesk_ticket_tag.py b/helpdesk_mgmt/models/helpdesk_ticket_tag.py
new file mode 100644
index 0000000000..3928e40222
--- /dev/null
+++ b/helpdesk_mgmt/models/helpdesk_ticket_tag.py
@@ -0,0 +1,17 @@
+from odoo import fields, models
+
+
+class HelpdeskTicketTag(models.Model):
+    _name = "helpdesk.ticket.tag"
+    _description = "Helpdesk Ticket Tag"
+
+    name = fields.Char(string="Name")
+    color = fields.Integer(string="Color Index")
+    active = fields.Boolean(default=True)
+    company_id = fields.Many2one(
+        "res.company",
+        string="Company",
+        default=lambda self: self.env["res.company"]._company_default_get(
+            "helpdesk.ticket"
+        ),
+    )
diff --git a/helpdesk_mgmt/models/helpdesk_ticket_team.py b/helpdesk_mgmt/models/helpdesk_ticket_team.py
new file mode 100644
index 0000000000..75296489ca
--- /dev/null
+++ b/helpdesk_mgmt/models/helpdesk_ticket_team.py
@@ -0,0 +1,75 @@
+from odoo import api, fields, models
+from odoo.tools.safe_eval import safe_eval
+
+
+class HelpdeskTeam(models.Model):
+
+    _name = "helpdesk.ticket.team"
+    _description = "Helpdesk Ticket Team"
+    _inherit = ['mail.thread', 'mail.alias.mixin']
+
+    name = fields.Char(string="Name", required=True)
+    user_ids = fields.Many2many(comodel_name="res.users", string="Members")
+    active = fields.Boolean(default=True)
+    category_ids = fields.Many2many(
+        comodel_name="helpdesk.ticket.category", string="Category"
+    )
+    company_id = fields.Many2one(
+        "res.company",
+        string="Company",
+        default=lambda self: self.env.company,
+    )
+    user_id = fields.Many2one('res.users', string='Team Leader',
+                              check_company=True)
+    alias_id = fields.Many2one('mail.alias', string='Alias',
+                               ondelete="restrict", required=True,
+                               help="The email address associated with \
+                               this channel. New emails received will \
+                               automatically create new tickets assigned \
+                               to the channel.")
+    color = fields.Integer("Color Index", default=0)
+    ticket_ids = fields.One2many("helpdesk.ticket", "team_id",
+                                 string="Tickets")
+    todo_ticket_ids = fields.One2many(
+        "helpdesk.ticket", "team_id", string="Todo tickets"
+    )
+    todo_ticket_count = fields.Integer(
+        string="Number of tickets", compute="_compute_todo_tickets"
+    )
+    todo_ticket_count_unassigned = fields.Integer(
+        string="Number of tickets unassigned", compute="_compute_todo_tickets"
+    )
+    todo_ticket_count_unattended = fields.Integer(
+        string="Number of tickets unattended", compute="_compute_todo_tickets"
+    )
+    todo_ticket_count_high_priority = fields.Integer(
+        string="Number of tickets in high priority",
+        compute="_compute_todo_tickets"
+    )
+
+    @api.depends("ticket_ids", "ticket_ids.stage_id")
+    def _compute_todo_tickets(self):
+        for record in self:
+            record.todo_ticket_ids = record.ticket_ids.filtered(
+                lambda ticket: not ticket.closed
+            )
+            record.todo_ticket_count = len(record.todo_ticket_ids)
+            record.todo_ticket_count_unassigned = len(
+                record.todo_ticket_ids.filtered(lambda ticket: not ticket.user_id)
+            )
+            record.todo_ticket_count_unattended = len(
+                record.todo_ticket_ids.filtered(lambda ticket: ticket.unattended)
+            )
+            record.todo_ticket_count_high_priority = len(
+                record.todo_ticket_ids.filtered(lambda ticket: ticket.priority == "3")
+            )
+
+    def get_alias_model_name(self, vals):
+        return 'helpdesk.ticket'
+
+    def get_alias_values(self):
+        values = super(HelpdeskTeam, self).get_alias_values()
+        values['alias_defaults'] = defaults = safe_eval(
+            self.alias_defaults or "{}")
+        defaults['team_id'] = self.id
+        return values
diff --git a/helpdesk_mgmt/models/res_partner.py b/helpdesk_mgmt/models/res_partner.py
new file mode 100644
index 0000000000..51cb48f246
--- /dev/null
+++ b/helpdesk_mgmt/models/res_partner.py
@@ -0,0 +1,47 @@
+from odoo import fields, models
+
+
+class Partner(models.Model):
+    _inherit = "res.partner"
+
+    helpdesk_ticket_ids = fields.One2many(
+        comodel_name="helpdesk.ticket",
+        inverse_name="partner_id",
+        string="Related tickets",
+    )
+
+    helpdesk_ticket_count = fields.Integer(
+        compute="_compute_helpdesk_ticket_count", string="Ticket count"
+    )
+
+    helpdesk_ticket_active_count = fields.Integer(
+        compute="_compute_helpdesk_ticket_count", string="Ticket active count"
+    )
+
+    helpdesk_ticket_count_string = fields.Char(
+        compute="_compute_helpdesk_ticket_count", string="Tickets"
+    )
+
+    def _compute_helpdesk_ticket_count(self):
+        for record in self:
+            ticket_ids = self.env["helpdesk.ticket"].search(
+                [("partner_id", "child_of", record.id)]
+            )
+            record.helpdesk_ticket_count = len(ticket_ids)
+            record.helpdesk_ticket_active_count = len(
+                ticket_ids.filtered(lambda ticket: not ticket.stage_id.closed)
+            )
+            count_active = record.helpdesk_ticket_active_count
+            count = record.helpdesk_ticket_count
+            record.helpdesk_ticket_count_string = "{} / {}".format(count_active, count)
+
+    def action_view_helpdesk_tickets(self):
+        return {
+            "name": self.name,
+            "view_type": "form",
+            "view_mode": "tree,form",
+            "res_model": "helpdesk.ticket",
+            "type": "ir.actions.act_window",
+            "domain": [("partner_id", "child_of", self.id)],
+            "context": self.env.context,
+        }
diff --git a/helpdesk_mgmt/readme/CONFIGURE.rst b/helpdesk_mgmt/readme/CONFIGURE.rst
new file mode 100644
index 0000000000..9d5a73211f
--- /dev/null
+++ b/helpdesk_mgmt/readme/CONFIGURE.rst
@@ -0,0 +1,75 @@
+To configure this module, you need to:
+#. Edit or create new channels.
+#. Edit or create new categories.
+#. Edit or create new stages.
+#. Edit or create new teams.
+#. Edit or create new tags.
+
+Channels
+~~~~~~~~
+
+#. Go to *Helpdesk > Configuration > Channels* to edit or create new channels.
+#. Edit or create a channel.
+#. Set the name for the channel.
+#. You can also Activate or Deactivate channels.
+
+.. figure:: ../static/description/Channels.PNG
+   :alt: Channels
+   :width: 600 px
+
+Categories
+~~~~~~~~~~
+
+#. Go to *Helpdesk > Configuration > Categories* to edit or create new categories.
+#. Edit or create a new category.
+#. Set the name for the category.
+#. You can also Activate or Deactivate categories.
+
+.. figure:: ../static/description/Categories.PNG
+   :alt: Categories
+   :width: 600 px
+
+Stages
+~~~~~~
+
+#. Go to *Helpdesk > Configuration > Stages* to edit or create new stages.
+#. Edit or create a new stage.
+#. Set the name for the stage.
+#. Set the sequence order for the stage.
+#. You can select an Email template.
+#. Mark the Unattended checkbox if the stage contains unattended tickets.
+#. Mark the Closed checkbox if the stage contains closed tickets.
+#. You can add a description for the stage.
+#. You can also Activate or Deactivate stages.
+
+.. figure:: ../static/description/Stages.PNG
+   :alt: Stages
+   :width: 600 px
+
+You can also sort the stage sequence if you move up or down the stages in the list view.
+
+Teams
+~~~~~
+
+#. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.
+#. Edit or create a new team.
+#. Set the name for the team.
+#. Add the teams members.
+#. You can also Activate or Deactivate teams.
+
+.. figure:: ../static/description/Teams.PNG
+   :alt: Teams
+   :width: 600 px
+
+Tags
+~~~~
+
+#. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new tags.
+#. Edit or create a new tag.
+#. Set the name for the tag.
+#. Set the color index for the tag.
+#. You can also Activate or Deactivate tags.
+
+.. figure:: ../static/description/Tags.PNG
+   :alt: Ticket Tags
+   :width: 600 px
diff --git a/helpdesk_mgmt/readme/CONTRIBUTORS.rst b/helpdesk_mgmt/readme/CONTRIBUTORS.rst
new file mode 100644
index 0000000000..83907fbd04
--- /dev/null
+++ b/helpdesk_mgmt/readme/CONTRIBUTORS.rst
@@ -0,0 +1,33 @@
+* `Domatix <https://www.domatix.com>`_:
+
+  * Carlos Martínez
+  * Catalin Airimitoaie
+  * Álvaro López
+  * Samuel Calvo
+
+* `Adaptive City <https://www.adaptivecity.com>`_:
+
+  * Aitor Bouzas
+
+* `SDi Soluciones, S.L. <https://www.sdi.es>`_:
+
+  * Oscar Soto
+  * Jorge Luis Quinteros
+
+* `C2i Change 2 improve <http://www.c2i.es>`_:
+
+  * Eduardo Magdalena <emagdalena@c2i.es>
+
+* `Factor Libre <https://factorlibre.com>`_:
+
+  * María Alhambra
+  * Daniel Cano
+
+* `Tecnativa <https://www.tecnativa.com>`_:
+
+  * Pedro M. Baeza
+
+* `ID42 Sistemas <https://www.id42.com.br>`_:
+
+  * Marcel Savegnago
+  * Eduardo Aparício
diff --git a/helpdesk_mgmt/readme/DESCRIPTION.rst b/helpdesk_mgmt/readme/DESCRIPTION.rst
new file mode 100644
index 0000000000..f613d002ce
--- /dev/null
+++ b/helpdesk_mgmt/readme/DESCRIPTION.rst
@@ -0,0 +1 @@
+This module adds Helpdesk functionality in Odoo.
diff --git a/helpdesk_mgmt/readme/USAGE.rst b/helpdesk_mgmt/readme/USAGE.rst
new file mode 100644
index 0000000000..9f22d3ff0e
--- /dev/null
+++ b/helpdesk_mgmt/readme/USAGE.rst
@@ -0,0 +1,22 @@
+#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard
+#. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
+
+.. figure:: ../static/description/Tickets_Kanban.PNG
+   :alt: Kanban view
+   :width: 600 px
+
+To create a new ticket from the kanban view:
+
+#. Press *Create* button or click on the plus icon at the top of the column of a stage.
+#. Set the name or subject for the ticket.
+#. Select the team that will manage the ticket.
+#. You can select a user to assign the ticket.
+#. Set the priority of the ticket.
+#. Select the partner, and you can also set the partner name and email.
+#. You can select a category and set tags for the ticket.
+#. Add a description.
+#. You can also attach files to the ticket.
+
+.. figure:: ../static/description/Tickets01.PNG
+   :alt: Create a new ticket
+   :width: 600 px
diff --git a/helpdesk_mgmt/security/helpdesk_security.xml b/helpdesk_mgmt/security/helpdesk_security.xml
new file mode 100644
index 0000000000..cb1cc4f666
--- /dev/null
+++ b/helpdesk_mgmt/security/helpdesk_security.xml
@@ -0,0 +1,94 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+<data noupdate="0">
+
+    <record id="group_helpdesk_user_own" model="res.groups">
+        <field name="name">User: Personal tickets</field>
+        <field name="category_id" ref="module_helpdesk_category"/>
+        <field name="implied_ids" eval="[(4, ref('base.group_user'))]"/>
+    </record>
+
+    <record id="group_helpdesk_user" model="res.groups">
+        <field name="name">User</field>
+        <field name="category_id" ref="module_helpdesk_category"/>
+        <field name="implied_ids" eval="[(4, ref('group_helpdesk_user_own'))]"/>
+    </record>
+
+    <record id="group_helpdesk_manager" model="res.groups">
+        <field name="name">Helpdesk Manager</field>
+        <field name="category_id" ref="module_helpdesk_category"/>
+        <field name="implied_ids" eval="[(4, ref('group_helpdesk_user'))]"/>
+        <field name="users" eval="[(4, ref('base.user_root')), (4, ref('base.user_admin'))]"/>
+    </record>
+
+</data>
+
+<data noupdate="1">
+
+
+    <record id="helpesk_ticket_personal_rule" model="ir.rule">
+        <field name="name">Personal Tickets</field>
+        <field ref="model_helpdesk_ticket" name="model_id"/>
+        <field name="domain_force">['|',('user_id','=',user.id),('user_id','=',False)]</field>
+        <field name="groups" eval="[(4, ref('group_helpdesk_user_own'))]"/>
+    </record>
+
+    <record id="helpdesk_ticket_user_rule" model="ir.rule">
+        <field name="name">All Tickets</field>
+        <field ref="model_helpdesk_ticket" name="model_id"/>
+        <field name="domain_force">[(1,'=',1)]</field>
+        <field name="groups" eval="[(4, ref('group_helpdesk_user'))]"/>
+    </record>
+
+    <!-- Company Rules -->
+    <record id="helpdesk_ticket_comp_rule" model="ir.rule">
+        <field name="name">Helpdesk Ticket Company Rule</field>
+        <field name="model_id" ref="model_helpdesk_ticket"/>
+        <field name="global" eval="True"/>
+        <field name="domain_force">['|',('company_id','=',False),('company_id','child_of',[user.company_id.id])]</field>
+    </record>
+
+    <record id="helpdesk_ticket_category_comp_rule" model="ir.rule">
+        <field name="name">Helpdesk Category Company Rule</field>
+        <field name="model_id" ref="model_helpdesk_ticket_category"/>
+        <field name="global" eval="True"/>
+        <field name="domain_force">['|',('company_id','=',False),('company_id','child_of',[user.company_id.id])]</field>
+    </record>
+
+    <record id="helpdesk_ticket_channel_comp_rule" model="ir.rule">
+        <field name="name">Helpdesk Channel Company Rule</field>
+        <field name="model_id" ref="model_helpdesk_ticket_channel"/>
+        <field name="global" eval="True"/>
+        <field name="domain_force">['|',('company_id','=',False),('company_id','child_of',[user.company_id.id])]</field>
+    </record>
+
+    <record id="helpdesk_ticket_stage_comp_rule" model="ir.rule">
+        <field name="name">Helpdesk Stage Company Rule</field>
+        <field name="model_id" ref="model_helpdesk_ticket_stage"/>
+        <field name="global" eval="True"/>
+        <field name="domain_force">['|',('company_id','=',False),('company_id','child_of',[user.company_id.id])]</field>
+    </record>
+
+    <record id="helpdesk_ticket_tag_comp_rule" model="ir.rule">
+        <field name="name">Helpdesk Tag Company Rule</field>
+        <field name="model_id" ref="model_helpdesk_ticket_tag"/>
+        <field name="global" eval="True"/>
+        <field name="domain_force">['|',('company_id','=',False),('company_id','child_of',[user.company_id.id])]</field>
+    </record>
+
+    <record id="helpdesk_ticket_team_comp_rule" model="ir.rule">
+        <field name="name">Helpdesk Team Company Rule</field>
+        <field name="model_id" ref="model_helpdesk_ticket_team"/>
+        <field name="global" eval="True"/>
+        <field name="domain_force">['|',('company_id','=',False),('company_id','child_of',[user.company_id.id])]</field>
+    </record>
+
+    <!-- Portal for helpdesk -->
+    <record id="helpdesk_ticket_rule_portal" model="ir.rule">
+        <field name="name">Portal Personal Tickets</field>
+        <field name="model_id" ref="model_helpdesk_ticket"/>
+        <field name="domain_force">[('message_partner_ids','child_of',[user.commercial_partner_id.id])]</field>
+        <field name="groups" eval="[(4, ref('base.group_portal'))]"/>
+    </record>
+</data>
+</odoo>
diff --git a/helpdesk_mgmt/security/ir.model.access.csv b/helpdesk_mgmt/security/ir.model.access.csv
new file mode 100644
index 0000000000..e9ce03d73a
--- /dev/null
+++ b/helpdesk_mgmt/security/ir.model.access.csv
@@ -0,0 +1,19 @@
+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+access_helpdesk_ticket_manager,helpdesk.ticket.manager,model_helpdesk_ticket,group_helpdesk_manager,1,1,1,1
+access_helpdesk_ticket_user,helpdesk.ticket.user,model_helpdesk_ticket,group_helpdesk_user,1,1,1,0
+access_helpdesk_ticket_user_personal,helpdesk.ticket.user.personal,model_helpdesk_ticket,group_helpdesk_user_own,1,1,1,0
+access_helpdesk_ticket_portal,helpdesk.ticket.portal,model_helpdesk_ticket,base.group_portal,1,0,0,0
+access_helpdesk_ticket_stage_manager,helpdesk.ticket.stage.manager,model_helpdesk_ticket_stage,group_helpdesk_manager,1,1,1,1
+access_helpdesk_ticket_stage_user,helpdesk.ticket.stage.user,model_helpdesk_ticket_stage,base.group_user,1,0,0,0
+access_helpdesk_ticket_stage_portal,helpdesk.ticket.stage.portal,model_helpdesk_ticket_stage,base.group_portal,1,0,0,0
+access_helpdesk_ticket_stage_public,helpdesk.ticket.stage.public,model_helpdesk_ticket_stage,base.group_public,1,1,0,0
+access_helpdesk_ticket_tag_manager,helpdesk.ticket.tag.manager,model_helpdesk_ticket_tag,group_helpdesk_manager,1,1,1,1
+access_helpdesk_ticket_tag_user,helpdesk.ticket.tag.user,model_helpdesk_ticket_tag,base.group_user,1,0,0,0
+access_helpdesk_ticket_team_manager,helpdesk.ticket.team.manager,model_helpdesk_ticket_team,group_helpdesk_manager,1,1,1,1
+access_helpdesk_ticket_team_user,helpdesk.ticket.team.user,model_helpdesk_ticket_team,base.group_user,1,0,0,0
+access_helpdesk_ticket_channel_manager,helpdesk.ticket.channel.manager,model_helpdesk_ticket_channel,group_helpdesk_manager,1,1,1,1
+access_helpdesk_ticket_channel_user,helpdesk.ticket.channel.user,model_helpdesk_ticket_channel,base.group_user,1,0,0,0
+access_helpdesk_ticket_category_manager,helpdesk.ticket.category.manager,model_helpdesk_ticket_category,group_helpdesk_manager,1,1,1,1
+access_helpdesk_ticket_category_user,helpdesk.ticket.category.user,model_helpdesk_ticket_category,base.group_user,1,0,0,0
+access_helpdesk_ticket_category_portal,helpdesk.ticket.category.portal,model_helpdesk_ticket_category,base.group_portal,1,0,0,0
+access_helpdesk_ticket_category_public,helpdesk.ticket.category.public,model_helpdesk_ticket_category,base.group_public,1,0,0,0
diff --git a/helpdesk_mgmt/static/description/Categories.PNG b/helpdesk_mgmt/static/description/Categories.PNG
new file mode 100644
index 0000000000..2ec697db5c
Binary files /dev/null and b/helpdesk_mgmt/static/description/Categories.PNG differ
diff --git a/helpdesk_mgmt/static/description/Channels.PNG b/helpdesk_mgmt/static/description/Channels.PNG
new file mode 100644
index 0000000000..9cc63d8601
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diff --git a/helpdesk_mgmt/static/description/Stage.PNG b/helpdesk_mgmt/static/description/Stage.PNG
new file mode 100644
index 0000000000..b1798eaa95
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diff --git a/helpdesk_mgmt/static/description/Tags.PNG b/helpdesk_mgmt/static/description/Tags.PNG
new file mode 100644
index 0000000000..8de98101a5
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diff --git a/helpdesk_mgmt/static/description/Teams.PNG b/helpdesk_mgmt/static/description/Teams.PNG
new file mode 100644
index 0000000000..0a0ae524c8
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diff --git a/helpdesk_mgmt/static/description/Tickets01.PNG b/helpdesk_mgmt/static/description/Tickets01.PNG
new file mode 100644
index 0000000000..ad5a88b805
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diff --git a/helpdesk_mgmt/static/description/Tickets02.PNG b/helpdesk_mgmt/static/description/Tickets02.PNG
new file mode 100644
index 0000000000..ceff0f5dbf
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diff --git a/helpdesk_mgmt/static/description/Tickets03.PNG b/helpdesk_mgmt/static/description/Tickets03.PNG
new file mode 100644
index 0000000000..adb728d498
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diff --git a/helpdesk_mgmt/static/description/Tickets_Kanban.PNG b/helpdesk_mgmt/static/description/Tickets_Kanban.PNG
new file mode 100644
index 0000000000..a194660eb3
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diff --git a/helpdesk_mgmt/static/description/helpdesk.svg b/helpdesk_mgmt/static/description/helpdesk.svg
new file mode 100644
index 0000000000..3da308d77e
--- /dev/null
+++ b/helpdesk_mgmt/static/description/helpdesk.svg
@@ -0,0 +1,206 @@
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+<div class="document" id="helpdesk-management">
+<h1 class="title">Helpdesk Management</h1>
+
+<!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+!! This file is generated by oca-gen-addon-readme !!
+!! changes will be overwritten.                   !!
+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
+<p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Alpha" src="https://img.shields.io/badge/maturity-Alpha-red.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/282/12.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p>
+<p>This module adds Helpdesk functionality in Odoo.</p>
+<div class="admonition important">
+<p class="first admonition-title">Important</p>
+<p class="last">This is an alpha version, the data model and design can change at any time without warning.
+Only for development or testing purpose, do not use in production.
+<a class="reference external" href="https://odoo-community.org/page/development-status">More details on development status</a></p>
+</div>
+<p><strong>Table of contents</strong></p>
+<div class="contents local topic" id="contents">
+<ul class="simple">
+<li><a class="reference internal" href="#configuration" id="id1">Configuration</a><ul>
+<li><a class="reference internal" href="#channels" id="id2">Channels</a></li>
+<li><a class="reference internal" href="#categories" id="id3">Categories</a></li>
+<li><a class="reference internal" href="#stages" id="id4">Stages</a></li>
+<li><a class="reference internal" href="#teams" id="id5">Teams</a></li>
+<li><a class="reference internal" href="#tags" id="id6">Tags</a></li>
+</ul>
+</li>
+<li><a class="reference internal" href="#usage" id="id7">Usage</a></li>
+<li><a class="reference internal" href="#bug-tracker" id="id8">Bug Tracker</a></li>
+<li><a class="reference internal" href="#credits" id="id9">Credits</a><ul>
+<li><a class="reference internal" href="#authors" id="id10">Authors</a></li>
+<li><a class="reference internal" href="#contributors" id="id11">Contributors</a></li>
+<li><a class="reference internal" href="#maintainers" id="id12">Maintainers</a></li>
+</ul>
+</li>
+</ul>
+</div>
+<div class="section" id="configuration">
+<h1><a class="toc-backref" href="#id1">Configuration</a></h1>
+<p>To configure this module, you need to:
+#. Edit or create new channels.
+#. Edit or create new categories.
+#. Edit or create new stages.
+#. Edit or create new teams.
+#. Edit or create new tags.</p>
+<div class="section" id="channels">
+<h2><a class="toc-backref" href="#id2">Channels</a></h2>
+<ol class="arabic simple">
+<li>Go to <em>Helpdesk &gt; Configuration &gt; Channels</em> to edit or create new channels.</li>
+<li>Edit or create a channel.</li>
+<li>Set the name for the channel.</li>
+<li>You can also Activate or Deactivate channels.</li>
+</ol>
+<div class="figure">
+<img alt="Channels" src="https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Channels.PNG" style="width: 600px;" />
+</div>
+</div>
+<div class="section" id="categories">
+<h2><a class="toc-backref" href="#id3">Categories</a></h2>
+<ol class="arabic simple">
+<li>Go to <em>Helpdesk &gt; Configuration &gt; Categories</em> to edit or create new categories.</li>
+<li>Edit or create a new category.</li>
+<li>Set the name for the category.</li>
+<li>You can also Activate or Deactivate categories.</li>
+</ol>
+<div class="figure">
+<img alt="Categories" src="https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Categories.PNG" style="width: 600px;" />
+</div>
+</div>
+<div class="section" id="stages">
+<h2><a class="toc-backref" href="#id4">Stages</a></h2>
+<ol class="arabic simple">
+<li>Go to <em>Helpdesk &gt; Configuration &gt; Stages</em> to edit or create new stages.</li>
+<li>Edit or create a new stage.</li>
+<li>Set the name for the stage.</li>
+<li>Set the sequence order for the stage.</li>
+<li>You can select an Email template.</li>
+<li>Mark the Unattended checkbox if the stage contains unattended tickets.</li>
+<li>Mark the Closed checkbox if the stage contains closed tickets.</li>
+<li>You can add a description for the stage.</li>
+<li>You can also Activate or Deactivate stages.</li>
+</ol>
+<div class="figure">
+<img alt="Stages" src="https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Stages.PNG" style="width: 600px;" />
+</div>
+<p>You can also sort the stage sequence if you move up or down the stages in the list view.</p>
+</div>
+<div class="section" id="teams">
+<h2><a class="toc-backref" href="#id5">Teams</a></h2>
+<ol class="arabic simple">
+<li>Go to <em>Helpdesk &gt; Configuration &gt; Teams</em> to edit or create new teams.</li>
+<li>Edit or create a new team.</li>
+<li>Set the name for the team.</li>
+<li>Add the teams members.</li>
+<li>You can also Activate or Deactivate teams.</li>
+</ol>
+<div class="figure">
+<img alt="Teams" src="https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Teams.PNG" style="width: 600px;" />
+</div>
+</div>
+<div class="section" id="tags">
+<h2><a class="toc-backref" href="#id6">Tags</a></h2>
+<ol class="arabic simple">
+<li>Go to <em>Helpdesk &gt; Configuration &gt; Ticket Tags</em> to edit or create new tags.</li>
+<li>Edit or create a new tag.</li>
+<li>Set the name for the tag.</li>
+<li>Set the color index for the tag.</li>
+<li>You can also Activate or Deactivate tags.</li>
+</ol>
+<div class="figure">
+<img alt="Ticket Tags" src="https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tags.PNG" style="width: 600px;" />
+</div>
+</div>
+</div>
+<div class="section" id="usage">
+<h1><a class="toc-backref" href="#id7">Usage</a></h1>
+<ol class="arabic simple">
+<li>Go to <em>Helpdesk</em> or <em>Helpdesk &gt; Dashboard</em> to see the tickets dashboard</li>
+<li>In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.</li>
+</ol>
+<div class="figure">
+<img alt="Kanban view" src="https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG" style="width: 600px;" />
+</div>
+<p>To create a new ticket from the kanban view:</p>
+<ol class="arabic simple">
+<li>Press <em>Create</em> button or click on the plus icon at the top of the column of a stage.</li>
+<li>Set the name or subject for the ticket.</li>
+<li>Select the team that will manage the ticket.</li>
+<li>You can select a user to assign the ticket.</li>
+<li>Set the priority of the ticket.</li>
+<li>Select the partner, and you can also set the partner name and email.</li>
+<li>You can select a category and set tags for the ticket.</li>
+<li>Add a description.</li>
+<li>You can also attach files to the ticket.</li>
+</ol>
+<div class="figure">
+<img alt="Create a new ticket" src="https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tickets01.PNG" style="width: 600px;" />
+</div>
+</div>
+<div class="section" id="bug-tracker">
+<h1><a class="toc-backref" href="#id8">Bug Tracker</a></h1>
+<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us smashing it by providing a detailed and welcomed
+<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
+<p>Do not contact contributors directly about support or help with technical issues.</p>
+</div>
+<div class="section" id="credits">
+<h1><a class="toc-backref" href="#id9">Credits</a></h1>
+<div class="section" id="authors">
+<h2><a class="toc-backref" href="#id10">Authors</a></h2>
+<ul class="simple">
+<li>AdaptiveCity</li>
+<li>C2i Change 2 Improve</li>
+<li>Domatix</li>
+<li>Factor Libre</li>
+<li>SDi Soluciones</li>
+</ul>
+</div>
+<div class="section" id="contributors">
+<h2><a class="toc-backref" href="#id11">Contributors</a></h2>
+<ul class="simple">
+<li><a class="reference external" href="https://www.domatix.com">Domatix</a>:<ul>
+<li>Carlos Martínez</li>
+<li>Catalin Airimitoaie</li>
+<li>Álvaro López</li>
+<li>Samuel Calvo</li>
+</ul>
+</li>
+<li><a class="reference external" href="https://www.adaptivecity.com">Adaptive City</a>:<ul>
+<li>Aitor Bouzas</li>
+</ul>
+</li>
+<li><a class="reference external" href="https://www.sdi.es">SDi Soluciones, S.L.</a>:<ul>
+<li>Oscar Soto</li>
+<li>Jorge Luis Quinteros</li>
+</ul>
+</li>
+<li><a class="reference external" href="http://www.c2i.es">C2i Change 2 improve</a>:<ul>
+<li>Eduardo Magdalena &lt;<a class="reference external" href="mailto:emagdalena&#64;c2i.es">emagdalena&#64;c2i.es</a>&gt;</li>
+</ul>
+</li>
+<li><a class="reference external" href="https://factorlibre.com">Factor Libre</a>:<ul>
+<li>María Alhambra</li>
+<li>Daniel Cano</li>
+</ul>
+</li>
+<li><a class="reference external" href="https://www.tecnativa.com">Tecnativa</a>:<ul>
+<li>Pedro M. Baeza</li>
+</ul>
+</li>
+<li><a class="reference external" href="https://www.id42.com.br">ID42 Sistemas</a>:<ul>
+<li>Marcel Savegnago</li>
+<li>Eduardo Aparício</li>
+</ul>
+</li>
+</ul>
+</div>
+<div class="section" id="maintainers">
+<h2><a class="toc-backref" href="#id12">Maintainers</a></h2>
+<p>This module is maintained by the OCA.</p>
+<a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a>
+<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.</p>
+<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt">OCA/helpdesk</a> project on GitHub.</p>
+<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>
+</div>
+</div>
+</div>
+</body>
+</html>
diff --git a/helpdesk_mgmt/tests/__init__.py b/helpdesk_mgmt/tests/__init__.py
new file mode 100644
index 0000000000..a9c3be8140
--- /dev/null
+++ b/helpdesk_mgmt/tests/__init__.py
@@ -0,0 +1,3 @@
+from . import test_helpdesk_ticket
+from . import test_helpdesk_ticket_team
+from . import test_res_partner
diff --git a/helpdesk_mgmt/tests/test_helpdesk_ticket.py b/helpdesk_mgmt/tests/test_helpdesk_ticket.py
new file mode 100644
index 0000000000..6daafa6b4a
--- /dev/null
+++ b/helpdesk_mgmt/tests/test_helpdesk_ticket.py
@@ -0,0 +1,72 @@
+import time
+
+from odoo.tests import common
+
+
+class TestHelpdeskTicket(common.SavepointCase):
+    @classmethod
+    def setUpClass(cls):
+        super(TestHelpdeskTicket, cls).setUpClass()
+        helpdesk_ticket = cls.env["helpdesk.ticket"]
+        cls.user_admin = cls.env.ref("base.user_root")
+        cls.user_demo = cls.env.ref("base.user_demo")
+        cls.stage_closed = cls.env.ref("helpdesk_mgmt.helpdesk_ticket_stage_done")
+
+        cls.ticket = helpdesk_ticket.create(
+            {"name": "Test 1", "description": "Ticket test"}
+        )
+
+    def test_helpdesk_ticket_datetimes(self):
+        old_stage_update = self.ticket.last_stage_update
+
+        self.assertTrue(
+            self.ticket.last_stage_update,
+            "Helpdesk Ticket: Helpdesk ticket should "
+            "have a last_stage_update at all times.",
+        )
+
+        self.assertFalse(
+            self.ticket.closed_date,
+            "Helpdesk Ticket: No closed date "
+            "should be set for a non closed "
+            "ticket.",
+        )
+
+        time.sleep(1)
+
+        self.ticket.write({"stage_id": self.stage_closed.id})
+
+        self.assertTrue(
+            self.ticket.closed_date,
+            "Helpdesk Ticket: A closed ticket " "should have a closed_date value.",
+        )
+        self.assertTrue(
+            old_stage_update < self.ticket.last_stage_update,
+            "Helpdesk Ticket: The last_stage_update "
+            "should be updated at every stage_id "
+            "change.",
+        )
+
+        self.ticket.write({"user_id": self.user_admin.id})
+        self.assertTrue(
+            self.ticket.assigned_date,
+            "Helpdesk Ticket: An assigned ticket " "should contain a assigned_date.",
+        )
+
+    def test_helpdesk_ticket_number(self):
+        self.assertNotEquals(
+            self.ticket.number,
+            "/",
+            "Helpdesk Ticket: A ticket should have " "a number.",
+        )
+
+    def test_helpdesk_ticket_copy(self):
+        old_ticket_number = self.ticket.number
+
+        copy_ticket_number = self.ticket.copy().number
+
+        self.assertTrue(
+            copy_ticket_number != "/" and old_ticket_number != copy_ticket_number,
+            "Helpdesk Ticket: A new ticket can not "
+            "have the same number than the origin ticket.",
+        )
diff --git a/helpdesk_mgmt/tests/test_helpdesk_ticket_team.py b/helpdesk_mgmt/tests/test_helpdesk_ticket_team.py
new file mode 100644
index 0000000000..184bca15c9
--- /dev/null
+++ b/helpdesk_mgmt/tests/test_helpdesk_ticket_team.py
@@ -0,0 +1,69 @@
+from odoo.tests import common
+
+
+class TestHelpdeskTicketTeam(common.SavepointCase):
+    @classmethod
+    def setUpClass(cls):
+        super(TestHelpdeskTicketTeam, cls).setUpClass()
+        helpdesk_ticket = cls.env["helpdesk.ticket"]
+        helpdesk_ticket_team = cls.env["helpdesk.ticket.team"]
+        cls.user_demo = cls.env.ref("base.user_demo")
+        cls.stage_closed = cls.env.ref("helpdesk_mgmt.helpdesk_ticket_stage_done")
+        cls.team_id = helpdesk_ticket_team.create({"name": "Team 1"})
+        cls.helpdesk_ticket_1 = helpdesk_ticket.create(
+            {
+                "name": "Ticket 1",
+                "description": "Description",
+                "team_id": cls.team_id.id,
+                "priority": "3",
+            }
+        )
+        cls.helpdesk_ticket_2 = helpdesk_ticket.create(
+            {
+                "name": "Ticket 2",
+                "description": "Description",
+                "team_id": cls.team_id.id,
+                "user_id": cls.user_demo.id,
+                "priority": "1",
+            }
+        )
+
+    def test_helpdesk_ticket_todo(self):
+        self.assertEqual(
+            self.team_id.todo_ticket_count,
+            2,
+            "Helpdesk Ticket: Helpdesk ticket team should " "have two tickets to do.",
+        )
+        self.assertEqual(
+            self.team_id.todo_ticket_count_unassigned,
+            1,
+            "Helpdesk Ticket: Helpdesk ticket team should "
+            "have one tickets unassigned.",
+        )
+        self.assertEqual(
+            self.team_id.todo_ticket_count_high_priority,
+            1,
+            "Helpdesk Ticket: Helpdesk ticket team should "
+            "have two tickets with high priority.",
+        )
+        self.assertEqual(
+            self.team_id.todo_ticket_count_unattended,
+            2,
+            "Helpdesk Ticket: Helpdesk ticket team should "
+            "have two tickets unattended.",
+        )
+
+        self.helpdesk_ticket_1.write({"stage_id": self.stage_closed.id})
+
+        self.assertEqual(
+            self.team_id.todo_ticket_count_unattended,
+            1,
+            "Helpdesk Ticket: Helpdesk ticket team should "
+            "have one ticket unattended.",
+        )
+
+        self.assertEqual(
+            self.team_id.todo_ticket_count,
+            1,
+            "Helpdesk Ticket: Helpdesk ticket team should " "have one ticket to do.",
+        )
diff --git a/helpdesk_mgmt/tests/test_res_partner.py b/helpdesk_mgmt/tests/test_res_partner.py
new file mode 100644
index 0000000000..f5c6c2f452
--- /dev/null
+++ b/helpdesk_mgmt/tests/test_res_partner.py
@@ -0,0 +1,43 @@
+from odoo.tests.common import SavepointCase
+
+
+class TestPartner(SavepointCase):
+    def setUp(self):
+        super(TestPartner, self).setUp()
+        self.partner_obj = self.env["res.partner"]
+        self.ticket_obj = self.env["helpdesk.ticket"]
+        self.stage_id_closed = self.env.ref("helpdesk_mgmt.helpdesk_ticket_stage_done")
+        self.parent_id = self.partner_obj.create({"name": "Parent 1"})
+        self.child_id_1 = self.partner_obj.create({"name": "Child 1"})
+        self.child_id_2 = self.partner_obj.create({"name": "Child 2"})
+        self.child_id_3 = self.partner_obj.create({"name": "Child 3"})
+        self.tickets = []
+        self.parent_id.child_ids = [
+            (4, self.child_id_1.id),
+            (4, self.child_id_2.id),
+            (4, self.child_id_3.id),
+        ]
+        for i in [69, 155, 314, 420]:
+            self.tickets.append(
+                self.ticket_obj.create(
+                    {
+                        "name": "Nice ticket {}".format(i),
+                        "description": "Nice ticket {} description".format(i),
+                    }
+                )
+            )
+        self.parent_id.helpdesk_ticket_ids = [(4, self.tickets[0].id)]
+        self.child_id_1.helpdesk_ticket_ids = [(4, self.tickets[1].id)]
+        self.child_id_2.helpdesk_ticket_ids = [(4, self.tickets[2].id)]
+        self.child_id_3.helpdesk_ticket_ids = [(4, self.tickets[3].id)]
+        self.child_id_3.helpdesk_ticket_ids[-1].stage_id = self.stage_id_closed
+
+    def test_ticket_count(self):
+        self.assertEqual(self.parent_id.helpdesk_ticket_count, 4)
+
+    def test_ticket_active_count(self):
+        self.assertEqual(self.parent_id.helpdesk_ticket_active_count, 3)
+
+    def test_ticket_string(self):
+
+        self.assertEqual(self.parent_id.helpdesk_ticket_count_string, "3 / 4")
diff --git a/helpdesk_mgmt/views/helpdesk_dashboard_view.xml b/helpdesk_mgmt/views/helpdesk_dashboard_view.xml
new file mode 100644
index 0000000000..fcdddbfd30
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_dashboard_view.xml
@@ -0,0 +1,96 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+  <record id="helpdesk_ticket_kanban_view" model="ir.ui.view">
+     <field name="name">helpdesk.ticket.team.kanban</field>
+     <field name="model">helpdesk.ticket.team</field>
+     <field name="arch" type="xml">
+       <kanban class="oe_background_grey o_kanban_dashboard" create="0">
+         <field name="name"/>
+         <field name="color"/>
+         <field name="todo_ticket_ids"/>
+         <field name="todo_ticket_count"/>
+         <field name="todo_ticket_count_unassigned"/>
+         <field name="todo_ticket_count_unattended"/>
+         <field name="todo_ticket_count_high_priority"/>
+         <templates>
+           <t t-name="kanban-box">
+             <div t-attf-class="#{kanban_color(record.color.raw_value)}">
+             <div t-attf-class="o_kanban_card_header">
+               <div class="o_kanban_card_header_title">
+                 <div class="o_primary">
+                     <a name="%(action_helpdesk_ticket_kanban_from_dashboard)d" type="action">
+                         <field name="name"/>
+                     </a></div>
+                 </div>
+                 <div class="o_kanban_manage_button_section">
+                     <a class="o_kanban_manage_toggle_button" href="#"><i class="fa fa-ellipsis-v" /></a>
+                 </div>
+                 <div class="container o_kanban_card_content">
+                     <div class="row">
+                         <div class="col-6 o_kanban_primary_left" style="padding-top:20px;">
+                             <button class="btn btn-primary"  name="%(action_helpdesk_ticket_kanban_from_dashboard)d" type="action" context="{'search_default_open': 1}">
+                                 <t t-esc="record.todo_ticket_count.value"/> To Do
+                             </button>
+                         </div>
+                         <div class="col-6 o_kanban_primary_right">
+                             <div class="row">
+                                 <div class="col-9">
+                                     <a name="%(action_helpdesk_ticket_kanban_from_dashboard)d" type="action" context="{'search_default_unassigned': 1, 'search_default_open': 1}">
+                                         Unassigned
+                                     </a>
+                                 </div>
+                                 <div class="col-3">
+                                     <t t-esc="record.todo_ticket_count_unassigned.value"/>
+                                 </div>
+                                 <div class="col-9">
+                                     <a name="%(action_helpdesk_ticket_kanban_from_dashboard)d" type="action" context="{'search_default_unattended': 1, 'search_default_open': 1}">
+                                         Unattended
+                                     </a>
+                                 </div>
+                                 <div class="col-3">
+                                   <t t-esc="record.todo_ticket_count_unattended.value"/>
+                                 </div>
+                                 <div class="col-9">
+                                   <a name="%(action_helpdesk_ticket_kanban_from_dashboard)d" type="action" context="{'search_default_high_priority': 1, 'search_default_open': 1}">
+                                     High Priority
+                                   </a>
+                                 </div>
+                                 <div class="col-3">
+                                   <t t-esc="record.todo_ticket_count_high_priority.value"/>
+                                 </div>
+                             </div>
+                         </div>
+                     </div>
+                 </div>
+                 <div class="container o_kanban_card_manage_pane dropdown-menu" role="menu">
+                   <div class="row">
+                       <div class="col-6 o_kanban_card_manage_section o_kanban_manage_view">
+                           <div class="o_kanban_card_manage_title">
+                               <span>View</span>
+                           </div>
+                           <div>
+                               <a name="%(action_helpdesk_ticket_kanban_from_dashboard)d" type="action">
+                                   All
+                               </a>
+                           </div>
+
+                       </div>
+
+                   </div>
+                   <div t-if="widget.editable" class="o_kanban_card_manage_settings row">
+                      <div class="col-8">
+                          <ul class="oe_kanban_colorpicker" data-field="color"/>
+                      </div>
+                  </div>
+
+
+               </div>
+             </div>
+             </div>
+           </t>
+         </templates>
+       </kanban>
+   </field>
+ </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_category_view.xml b/helpdesk_mgmt/views/helpdesk_ticket_category_view.xml
new file mode 100644
index 0000000000..992000ae38
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_category_view.xml
@@ -0,0 +1,51 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+    <record id="view_helpdesk_ticket_category_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.category.search</field>
+        <field name="model">helpdesk.ticket.category</field>
+        <field name="arch" type="xml">
+            <search string="Helpdesk Category Search">
+                <filter string="Archived" name="inactive" domain="[('active','=',False)]"/>
+                <separator/>
+                <field name="name" filter_domain="[('name', 'ilike', self)]"/>
+            </search>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_category_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_category.form</field>
+        <field name="model">helpdesk.ticket.category</field>
+        <field name="arch" type="xml">
+            <form string="Stages">
+                <header>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button name="toggle_active" type="object" class="oe_stat_button" icon="fa-check">
+                            <field name="active" widget="boolean_button" options='{"terminology": "active"}'/>
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only"/>
+                        <h1><field name="name" required="1"/></h1>
+                    </div>
+                    <group name="main">
+                        <field name="company_id" groups="base.group_multi_company"/>
+                    </group>
+                </sheet>
+            </form>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_category_tree" model="ir.ui.view">
+        <field name="name">view.helpdesk_category.tree</field>
+        <field name="model">helpdesk.ticket.category</field>
+        <field name="arch" type="xml">
+            <tree string="Team">
+                <field name="name"/>
+            </tree>
+        </field>
+    </record>
+
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_channel_view.xml b/helpdesk_mgmt/views/helpdesk_ticket_channel_view.xml
new file mode 100644
index 0000000000..1279a00f13
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_channel_view.xml
@@ -0,0 +1,51 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+    <record id="view_helpdesk_ticket_channel_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.channel.search</field>
+        <field name="model">helpdesk.ticket.channel</field>
+        <field name="arch" type="xml">
+            <search string="Helpdesk Category Search">
+                <filter string="Archived" name="inactive" domain="[('active','=',False)]"/>
+                <separator/>
+                <field name="name" filter_domain="[('name', 'ilike', self)]"/>
+            </search>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_channel_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_channel.form</field>
+        <field name="model">helpdesk.ticket.channel</field>
+        <field name="arch" type="xml">
+            <form string="Stages">
+                <header>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button name="toggle_active" type="object" class="oe_stat_button" icon="fa-check">
+                            <field name="active" widget="boolean_button" options='{"terminology": "active"}'/>
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only"/>
+                        <h1><field name="name" required="1"/></h1>
+                    </div>
+                    <group name="main">
+                        <field name="company_id" groups="base.group_multi_company"/>
+                    </group>
+                </sheet>
+            </form>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_channel_tree" model="ir.ui.view">
+        <field name="name">view.helpdesk_channel.tree</field>
+        <field name="model">helpdesk.ticket.channel</field>
+        <field name="arch" type="xml">
+            <tree string="Team">
+                <field name="name"/>
+            </tree>
+        </field>
+    </record>
+
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_menu.xml b/helpdesk_mgmt/views/helpdesk_ticket_menu.xml
new file mode 100644
index 0000000000..9a55163284
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_menu.xml
@@ -0,0 +1,113 @@
+<?xml version='1.0' encoding='utf-8'?>
+<odoo>
+    <data noupdate="0">
+
+        <!-- Actions -->
+        <record id="helpdesk_ticket_dashboard_action" model="ir.actions.act_window">
+            <field name="name">Dashboard</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket.team</field>
+            <field name="view_mode">kanban,tree,form,pivot</field>
+        </record>
+
+        <record id="helpdesk_ticket_action" model="ir.actions.act_window">
+            <field name="name">Tickets</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket</field>
+            <field name="view_mode">tree,kanban,form,pivot</field>
+        </record>
+
+        <record id="helpdesk_ticket_reporting_action" model="ir.actions.act_window">
+            <field name="name">Reporting</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket</field>
+            <field name="view_mode">pivot,graph</field>
+        </record>
+
+        <record id="helpdesk_ticket_channel_action" model="ir.actions.act_window">
+            <field name="name">Channels</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket.channel</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+
+        <record id="helpdesk_ticket_category_action" model="ir.actions.act_window">
+            <field name="name">Categories</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket.category</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+
+        <record id="helpdesk_ticket_team_action" model="ir.actions.act_window">
+            <field name="name">Teams</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket.team</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+
+        <record id="helpdesk_ticket_stage_action" model="ir.actions.act_window">
+            <field name="name">Stages</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket.stage</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+
+        <record id="helpdesk_ticket_tag_action" model="ir.actions.act_window">
+            <field name="name">Ticket Tags</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">helpdesk.ticket.tag</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+
+        <!-- #TODO -->
+        <!-- <record id="helpdesk_ticket_config_settings_action" model="ir.actions.act_window">
+            <field name="name">Configure Helpdesk</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">res.config.settings</field>
+            <field name="view_mode">form</field>
+            <field name="target">inline</field>
+            <field name="context">{'module' : 'helpdesk'}</field>
+        </record> -->
+
+        <!-- Menus -->
+        <menuitem id="helpdesk_ticket_main_menu" name="Helpdesk" sequence="16"
+            web_icon="helpdesk_mgmt,static/description/icon.png" groups="group_helpdesk_user_own"/>
+
+        <menuitem id="helpdesk_ticket_dashboard_menu" name="Dashboard"
+            parent="helpdesk_ticket_main_menu" action="helpdesk_ticket_dashboard_action" sequence="1"/>
+
+        <menuitem id="helpdesk_ticket_menu" name="Tickets"
+            parent="helpdesk_ticket_main_menu" action="helpdesk_ticket_action" sequence="10"/>
+
+        <menuitem id="helpdesk_ticket_reporting_menu" name="Reporting"
+            parent="helpdesk_ticket_main_menu" sequence="25"
+            groups="group_helpdesk_manager"/>
+
+        <menuitem id="helpdesk_ticket_reporting_analysis" name="Tickets" parent="helpdesk_ticket_reporting_menu"
+            action="helpdesk_ticket_reporting_action" sequence="5"/>
+
+        <menuitem id="helpdesk_ticket_config_main_menu" name="Configuration"
+            parent="helpdesk_ticket_main_menu" sequence="35"
+            groups="group_helpdesk_manager"/>
+
+        <!-- #TODO -->
+        <!-- <menuitem id="helpdesk_ticket_config_settings_menu" name="Settings"
+            parent="helpdesk_ticket_config_main_menu" action="helpdesk_ticket_config_settings_action" sequence="1"/> -->
+
+        <menuitem id="helpdesk_ticket_channel_menu" name="Channels" parent="helpdesk_ticket_config_main_menu"
+            action="helpdesk_ticket_channel_action" sequence="5"/>
+
+        <menuitem id="helpdesk_ticket_category_menu" name="Categories" parent="helpdesk_ticket_config_main_menu"
+            action="helpdesk_ticket_category_action" sequence="15"/>
+
+        <menuitem id="helpdesk_ticket_stage_menu" name="Stages" parent="helpdesk_ticket_config_main_menu"
+         action="helpdesk_ticket_stage_action" sequence="25"/>
+
+        <menuitem id="helpdesk_ticket_team_menu" name="Teams" parent="helpdesk_ticket_config_main_menu"
+            action="helpdesk_ticket_team_action" sequence="35"/>
+
+        <menuitem id="helpdesk_ticket_tag_menu" name="Ticket Tags"
+            parent="helpdesk_ticket_config_main_menu" action="helpdesk_ticket_tag_action" sequence="45"/>
+
+    </data>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_stage_view.xml b/helpdesk_mgmt/views/helpdesk_ticket_stage_view.xml
new file mode 100644
index 0000000000..8e2ee07377
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_stage_view.xml
@@ -0,0 +1,62 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+    <record id="view_helpdesk_ticket_stage_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.stage.search</field>
+        <field name="model">helpdesk.ticket.stage</field>
+        <field name="arch" type="xml">
+            <search string="Ticket Stage Search">
+                <filter string="Archived" name="inactive" domain="[('active','=',False)]"/>
+                <separator/>
+                <field name="name" filter_domain="[('name', 'ilike', self)]"/>
+            </search>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_ticket_stage_form" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.stage.form</field>
+        <field name="model">helpdesk.ticket.stage</field>
+        <field name="arch" type="xml">
+            <form string="Stages">
+                <header>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button name="toggle_active" type="object" class="oe_stat_button" icon="fa-check">
+                            <field name="active" widget="boolean_button" options='{"terminology": "active"}'/>
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only"/>
+                        <h1><field name="name" required="1"/></h1>
+                    </div>
+                    <group name="main">
+                        <group name="main_left">
+                            <field name="sequence"/>
+                            <field name="mail_template_id"/>
+                            <field name="company_id" groups="base.group_multi_company"/>
+                        </group>
+                        <group name="main_right">
+                            <field name="closed"/>
+                            <field name="unattended"/>
+                        </group>
+                    </group>
+                    <field name="description" widget="html"/>
+                </sheet>
+            </form>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_ticket_stage_tree" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.stage.tree</field>
+        <field name="model">helpdesk.ticket.stage</field>
+        <field name="arch" type="xml">
+            <tree string="Ticket Stages">
+                <field name="sequence" widget="handle"/>
+                <field name="name"/>
+                <field name="mail_template_id"/>
+            </tree>
+        </field>
+    </record>
+
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_tag_view.xml b/helpdesk_mgmt/views/helpdesk_ticket_tag_view.xml
new file mode 100644
index 0000000000..16e6b43541
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_tag_view.xml
@@ -0,0 +1,49 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+  <record id="view_helpdesk_ticket_tag_search" model="ir.ui.view">
+    <field name="name">helpdesk.ticket.tag.search</field>
+    <field name="model">helpdesk.ticket.tag</field>
+    <field name="arch" type="xml">
+      <search string="Ticket Tag Search">
+        <filter string="Archived" name="inactive" domain="[('active','=',False)]"/>
+        <separator/>
+        <field name="name" filter_domain="[('name', 'ilike', self)]"/>
+      </search>
+    </field>
+  </record>
+  <record id="view_helpdesk_ticket_tag_form" model="ir.ui.view">
+    <field name="name">helpdesk.ticket.tag.form</field>
+    <field name="model">helpdesk.ticket.tag</field>
+    <field name="arch" type="xml">
+      <form string="Tags">
+        <header>
+                </header>
+        <sheet>
+          <div class="oe_button_box" name="button_box">
+            <button name="toggle_active" type="object" class="oe_stat_button" icon="fa-check">
+              <field name="active" widget="boolean_button" options="{&quot;terminology&quot;: &quot;active&quot;}"/>
+            </button>
+          </div>
+          <div class="oe_title">
+            <label for="name" class="oe_edit_only"/>
+            <h1>
+              <field name="name" required="1"/>
+            </h1>
+          </div>
+          <group name="main">
+            <field name="color"/>
+          </group>
+        </sheet>
+      </form>
+    </field>
+  </record>
+  <record id="view_helpdesk_ticket_tag_tree" model="ir.ui.view">
+    <field name="name">helpdesk.ticket.tag.tree</field>
+    <field name="model">helpdesk.ticket.tag</field>
+    <field name="arch" type="xml">
+      <tree string="Ticket Tags">
+        <field name="name"/>
+      </tree>
+    </field>
+  </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_team_view.xml b/helpdesk_mgmt/views/helpdesk_ticket_team_view.xml
new file mode 100644
index 0000000000..e52ddfec97
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_team_view.xml
@@ -0,0 +1,94 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+    <record id="view_helpdesk_ticket_team_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.team.search</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="arch" type="xml">
+            <search string="Helpdesk Team Search">
+                <filter string="Archived" name="inactive" domain="[('active','=',False)]"/>
+                <separator/>
+                <field name="name" filter_domain="[('name', 'ilike', self)]"/>
+                <field name="user_ids" string="User" filter_domain="[('user_ids', 'ilike', self)]"/>
+            </search>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_team_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_team.form</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="arch" type="xml">
+            <form string="Helpdesk Team">
+                <sheet>
+                    <div class="oe_button_box" name="button_box"/>
+                    <widget name="web_ribbon" text="Archived" bg_color="bg-danger" attrs="{'invisible': [('active', '=', True)]}"/>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only" string="Helpdesk Team"/>
+                        <h1>
+                            <field name="name" placeholder="Helpdesk Team name..."/>
+                        </h1>
+                        <div name="options_active" />
+                    </div>
+                    <group>
+                        <group name="left">
+                            <field name="active" invisible="1"/>
+                            <field name="user_id" domain="[('share', '=', False)]"/>
+                            <label for="alias_name" string="Email Alias"/>
+                            <div class="oe_inline" name="alias_def">
+                                <field name="alias_id" class="oe_read_only oe_inline"
+                                    string="Email Alias" required="0"/>
+                                <div class="oe_edit_only oe_inline" name="edit_alias" style="display: inline;" >
+                                    <field name="alias_name" class="oe_inline"/>@<field name="alias_domain" class="oe_inline" readonly="1"/>
+                                    <button  icon="fa-arrow-right" type="action" name="%(base_setup.action_general_configuration)d" string="Configure domain name" class="btn-link" attrs="{'invisible': [('alias_domain', '!=', False)]}"/>
+                                </div>
+                            </div>
+                            <field name="alias_contact" class="oe_inline"
+                                string="Accept Emails From" />
+                            <field name="alias_user_id" string="Assign to"/>
+                            <field name="company_id" options="{'no_create': True}" groups="base.group_multi_company"/>
+                        </group>
+                        <group name="right">
+                        </group>
+                    </group>
+                    <notebook>
+                        <page name="members" string="Team Members" >
+                            <field name="user_ids" widget="many2many" options="{'not_delete': True}">
+                                <kanban quick_create="false" create="true" delete="true">
+                                    <field name="id"/>
+                                    <field name="name"/>
+                                    <templates>
+                                        <t t-name="kanban-box">
+                                            <div class="oe_kanban_global_click" style="max-width: 200px">
+                                                <div class="o_kanban_record_top">
+                                                    <img t-att-src="kanban_image('res.users', 'image_128', record.id.raw_value)" class="oe_avatar oe_kanban_avatar_smallbox o_image_40_cover mb0" alt="Avatar"/>
+                                                    <div class="o_kanban_record_headings ml8">
+                                                        <strong class="o_kanban_record_title"><field name="name"/></strong>
+                                                    </div>
+                                                </div>
+                                            </div>
+                                        </t>
+                                    </templates>
+                                </kanban>
+                            </field>
+                        </page>
+                    </notebook>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids" widget="mail_followers" help="Follow this salesteam to automatically track the events associated to users of this team."/>
+                    <field name="message_ids" widget="mail_thread"/>
+                </div>
+            </form>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_team_tree" model="ir.ui.view">
+        <field name="name">view.helpdesk_team.tree</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="arch" type="xml">
+            <tree string="Team">
+                <field name="name"/>
+            </tree>
+        </field>
+    </record>
+
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_templates.xml b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
new file mode 100644
index 0000000000..91478030e6
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
@@ -0,0 +1,201 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <template id="portal_layout" name="Portal layout: ticket menu entry" inherit_id="portal.portal_breadcrumbs" priority="50">
+        <xpath expr="//ol[hasclass('o_portal_submenu')]" position="inside">
+            <li t-if="page_name == 'ticket' or ticket" t-attf-class="breadcrumb-item #{'active ' if not ticket else ''}">
+                <a t-if="ticket" t-attf-href="/my/tickets?{{ keep_query() }}">Tickets</a>
+                <t t-else="">Tickets</t>
+            </li>
+            <li t-if="ticket" class="breadcrumb-item active">
+                <t t-esc="ticket.name"/>
+            </li>
+        </xpath>
+    </template>
+      <template id="portal_my_home" name="Portal My Home : ticket entries" inherit_id="portal.portal_my_home" priority="40">
+          <xpath expr="//div[hasclass('o_portal_docs')]" position="inside">
+              <t t-if="ticket_count" t-call="portal.portal_docs_entry">
+                <t t-set="title">Tickets</t>
+                <t t-set="url" t-value="'/my/tickets'"/>
+                <t t-set="count" t-value="ticket_count"/>
+              </t>
+              <form method="POST" t-attf-action="/new/ticket">
+                <input type="hidden" name="csrf_token" t-att-value="request.csrf_token()"/>
+                <button name="create_new_ticket" type="action" class="btn btn-primary" groups="base.group_portal" style="float: right; margin-right: 0px; margin-top:5px;">New Ticket</button>
+              </form>
+          </xpath>
+      </template>
+
+      <template id="portal_my_tickets" name="My tickets">
+      <t t-call="portal.portal_layout">
+        <t t-set="breadcrumbs_searchbar" t-value="True"/>
+        <form method="POST" t-attf-action="/new/ticket">
+          <h3>Tickets
+            <t t-call="portal.portal_searchbar"/>
+            <button name="create_new_ticket" type="action" class="btn btn-primary" groups="base.group_portal" style="float: right; margin-right: 5px;">New Ticket</button>
+          </h3>
+          <input type="hidden" name="csrf_token" t-att-value="request.csrf_token()"/>
+        </form>
+        <t t-if="not tickets">
+            <p>There are no tickets in your account.</p>
+        </t>
+        <div t-if="tickets" class="panel panel-default">
+            <div class="table-responsive"><table class="table table-hover o_portal_my_doc_table">
+                <thead>
+                  <tr class="active">
+                    <th>By</th>
+                    <th>Name</th>
+                    <th>Category</th>
+                    <th>Stage</th>
+                    <th>Create Date</th>
+                    <th>Last Stage Update</th>
+                    <th>Close Date</th>
+                  </tr>
+                </thead>
+                <t t-foreach="tickets" t-as="ticket">
+                  <tr>
+                    <td>
+                      <t t-esc="ticket.partner_id.name"/>
+                    </td>
+                    <td>
+                      <a t-attf-href="/my/ticket/#{ticket.id}">
+                        <t t-esc="ticket.name"/>
+                      </a>
+                    </td>
+                    <td>
+                      <t t-esc="ticket.category_id.name"/>
+                    </td>
+                    <td>
+                      <t t-esc="ticket.stage_id.name"/>
+                    </td>
+                    <td>
+                      <span t-field="ticket.create_date"/>
+                    </td>
+                    <td>
+                      <span t-field="ticket.last_stage_update"/>
+                    </td>
+                    <td>
+                      <span t-field="ticket.closed_date" />
+                    </td>
+                  </tr>
+                </t>
+            </table></div>
+            <div t-if="pager" class="o_portal_pager text-center">
+                <t t-call="portal.pager"/>
+            </div>
+        </div>
+      </t>
+    </template>
+
+    <template id="portal_helpdesk_ticket_page" name="Ticket Portal Template">
+      <t t-call="portal.portal_layout">
+          <div class="container">
+              <div class="panel panel-default">
+                  <div class="panel-heading">
+                      <div class="row">
+                          <div class="col-md-6">
+                              <h4>
+                                  <t t-call='portal.record_pager'/>
+                                  <span t-field="ticket.name"/>
+                              </h4>
+                          </div>
+                          <t t-foreach="closed_stages" t-as="stage">
+                            <form method="GET" t-if="not ticket.closed_date" t-attf-action="/ticket/close" style="display:inline;">
+                              <input type="hidden" name="ticket_id" t-attf-value="#{ticket.id}"/>
+                              <input type="hidden" name="stage_id" t-attf-value="#{stage.id}"/>
+                              <button class="btn btn-success pull-right" style="margin-right:15px;margin-top:3px;"><span t-field="stage.name"/></button>
+                            </form>
+                          </t>
+                        </div>
+                  </div>
+
+                  <div class="panel-body">
+                    <div class="mb8">
+                      <div>
+                        <div class="pull-left">
+                          <strong>Date:</strong> <span t-field="ticket.create_date" /><br/>
+                          <b>Category:</b> <t t-esc="ticket.category_id.name"/><br/>
+                          <b>Stage:</b> <t t-esc="ticket.stage_id.name"/><br/>
+                        </div>
+                        <div class="pull-right">
+                          <strong>Last Stage Update:</strong> <span t-field="ticket.last_stage_update" /><br/>
+                        </div>
+                      </div>
+                      <br/>
+                      <br/>
+                      <h4 class="page-header">Description</h4>
+                      <t t-raw="ticket.description"/><br/>
+                      </div>
+                      <h4 class="page-header">History</h4>
+                      <!-- Options:Ticket Chatter: user can reply -->
+                      <t t-call="portal.message_thread">
+                        <t t-set="object" t-value="ticket"/>
+                      </t>
+
+                  </div>
+                </div>
+              </div>
+          <div class="oe_structure mb32"/>
+      </t>
+  </template>
+  <template id="portal_create_ticket" name="Create Ticket">
+    <t t-call="portal.portal_layout">
+      <div class="container">
+        <div class="row">
+          <div class="col-md-12">
+            <h1 class="text-center">Send a new ticket</h1>
+          </div>
+        </div>
+      </div>
+
+      <form action="/submitted/ticket" method="POST" class="form-horizontal mt32" enctype="multipart/form-data">
+        <input type="hidden" name="csrf_token" t-att-value="request.csrf_token()"/>
+        <div class="form-group">
+          <label class="col-md-3 col-sm-4 control-label" for="name">Name</label>
+          <div class="col-md-7 col-sm-8">
+            <input type="text" class="form-control" name="name" t-attf-value="#{name}" required="True"/>
+          </div>
+        </div>
+        <div class="form-group">
+          <label class="col-md-3 col-sm-4 control-label" for="email">Email</label>
+          <div class="col-md-7 col-sm-8">
+            <input type="email" class="form-control" name="email" required="True" t-attf-value="#{email}" readonly="True" />
+          </div>
+        </div>
+        <div class="form-group">
+          <label class="col-md-3 col-sm-4 control-label" for="category">Category</label>
+          <div class="col-md-7 col-sm-8">
+            <select class="form-control" id="category" name="category" required="True">
+              <t t-foreach="categories" t-as="cat">
+                <option t-attf-value="#{cat.id}"><t t-esc="cat.name"/></option>
+              </t>
+            </select>
+          </div>
+        </div>
+        <div class="form-group">
+          <label class="col-md-3 col-sm-4 control-label" for="subject">Subject</label>
+          <div class="col-md-7 col-sm-8">
+            <input type="text" class="form-control" name="subject" required="True"/>
+          </div>
+        </div>
+        <div class="form-group">
+          <label class="col-md-3 col-sm-4 control-label" for="attachment">Add Attachments</label>
+          <div class="col-md-7 col-sm-8">
+              <div class="btn btn-default btn-file col-md-12"><input class="form-control o_website_form_input" name="attachment" id="attachment" type="file" multiple="multiple"/></div>
+          </div>
+        </div>
+        <div class="form-group">
+          <label class="col-md-3 col-dm-4 control-label" for="description">Description</label>
+          <div class="col-md-7 col-sm-8">
+            <textarea class="form-control" name="description" style="min-height: 120px" required="True"></textarea>
+          </div>
+        </div>
+        <div class="form-group">
+          <div class="col-md-offset-3 col-sm-offset-4 col-sm-8 col-md-7">
+            <button class="btn btn-primary btn-lg">Submit Ticket</button>
+          </div>
+        </div>
+      </form>
+    </t>
+  </template>
+
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_view.xml b/helpdesk_mgmt/views/helpdesk_ticket_view.xml
new file mode 100644
index 0000000000..f5a2dcdc06
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_view.xml
@@ -0,0 +1,202 @@
+<?xml version='1.0' encoding='utf-8'?>
+<odoo>
+  <record id="action_helpdesk_ticket_kanban_from_dashboard" model="ir.actions.act_window">
+      <field name="name">Helpdesk Ticket</field>
+      <field name="res_model">helpdesk.ticket</field>
+      <field name="view_mode">kanban,tree,form</field>
+      <field name="context">
+            {'default_helpdesk_ticket_team_id': active_id}
+          </field>
+          <field name="domain">[('team_id', '=', active_id)]</field>
+  </record>
+
+  <record id="helpdesk_ticket_view_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.search</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <search>
+                <field name="number"/>
+                <field name="partner_id"/>
+                <field name="user_id"/>
+                <field name="name"/>
+                <field name="tag_ids"/>
+                <field name="stage_id"/>
+                <filter string="Unassigned" name="unassigned" domain="[('user_id','=',False)]"/>
+                <filter string="Open" name="open" domain="[('closed', '=', False )]" />
+                <filter string="Unattended" name="unattended" domain="[('unattended', '=', True )]" />
+                <filter string="High Priority" name="high_priority" domain="[('priority','=','3')]"/>
+                <separator/>
+                <filter string="My Tickets" name="mytickets" domain="[('user_id','=',uid)]"/>
+                <filter string="My Followed Tickets" name="my_followed_tickets" domain="[('message_is_follower', '=', True)]" />
+                <separator/>
+                <filter name="last_week" string="Last Week" domain="[('create_date','&gt;', (context_today() - datetime.timedelta(weeks=1)).strftime('%%Y-%%m-%%d') )]"/>
+                <separator/>
+                <filter string="My Activities" name="activities_my"
+                  domain="[('activity_ids.user_id', '=', uid)]"/>
+                <filter string="Late Activities" name="activities_overdue"
+                  domain="[('activity_ids.date_deadline', '&lt;', context_today().strftime('%Y-%m-%d'))]"
+                  help="Show all records which has next action date is before today"/>
+                <filter string="Today Activities" name="activities_today"
+                  domain="[('activity_ids.date_deadline', '=', context_today().strftime('%Y-%m-%d'))]"/>
+                <filter string="Future Activities" name="activities_upcoming_all"
+                  domain="[('activity_ids.date_deadline', '&gt;', context_today().strftime('%Y-%m-%d'))
+                  ]"/>
+                <group expand="0" string="Group By">
+                  <filter string="Partner" name="group_partner" domain="[]" context="{'group_by':'partner_id'}"/>
+                  <filter string="Team" name="group_team" domain="[]" context="{'group_by':'team_id'}"/>
+                  <filter string="User" name="group_user" domain="[]" context="{'group_by':'user_id'}"/>
+                  <filter string="Stage" name="group_stage" domain="[]" context="{'group_by':'stage_id'}"/>
+                </group>
+            </search>
+        </field>
+    </record>
+    <record id="ticket_view_form" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.form</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <form string="Helpdesk Ticket">
+                <header>
+                    <button string="Assign to me"
+                            name="assign_to_me"
+                            type="object"
+                            attrs="{'invisible' : [('user_id', '!=', False)]}"/>
+                    <field name="stage_id" widget="statusbar" clickable="True"/>
+                </header>
+                <sheet>
+                    <div class="oe_title">
+                        <h1 class="oe_title">
+                            <field name="number"/>
+                        </h1>
+                        <h2 class="o_row">
+                            <field name="name"/>
+                        </h2>
+
+                    </div>
+                    <group name="main">
+                        <group>
+                            <field name="team_id" options='{"always_reload": True}'/>
+                            <field name="user_ids" invisible="1" readonly="1" />
+                            <field name="user_id" options='{"always_reload": True}'/>
+
+                            <field name="priority" widget="priority"/>
+                            <field name="company_id" options="{'no_create': True}" groups="base.group_multi_company"/>
+                            <field name="create_date" readonly="1"/>
+                            <field name="channel_id"/>
+                        </group>
+                        <group>
+                            <field name="partner_id"/>
+                            <field name="partner_name"/>
+                            <field name="partner_email"/>
+                            <field name="category_id"/>
+                            <field name="tag_ids" widget="many2many_tags" options="{'color_field': 'color', 'no_create_edit': True}"/>
+                        </group>
+                    </group>
+                    <group>
+                        <notebook>
+                            <page string="Description" name="description">
+                                <field name="description" widget="html"/>
+                            </page>
+                            <page string="Other Information" name="other_info">
+                                <group>
+                                    <field name="last_stage_update" readonly="1"/>
+                                    <field name="assigned_date" readonly="1"/>
+                                    <field name="closed_date" readonly="1"/>
+                                </group>
+                            </page>
+                        </notebook>
+                    </group>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids" widget="mail_followers"/>
+                    <field name="activity_ids" widget="mail_activity"/>
+                    <field name="message_ids" widget="mail_thread" options="{'post_refresh': 'recipients', 'open_attachments': True}"/>
+                </div>
+            </form>
+        </field>
+    </record>
+    <record id="ticket_view_tree" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.tree</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <tree>
+                <field name="number"/>
+                <field name="name"/>
+                <field name="partner_name"/>
+                <field name="user_id"/>
+                <field name="stage_id"/>
+                <field name="priority" widget="priority"/>
+                <field name="create_date" readonly="1"/>
+                <field name="last_stage_update"/>
+            </tree>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_ticket_kanban" model="ir.ui.view">
+      <field name="name">helpdesk.ticket.kanban</field>
+      <field name="model">helpdesk.ticket</field>
+      <field name="priority" eval="100"/>
+      <field name="arch" type="xml">
+          <kanban class="o_kanban_mobile" archivable="false"  default_group_by="stage_id" >
+              <field name="number"/>
+              <field name="name"/>
+              <field name="partner_name"/>
+              <field name="user_id"/>
+              <field name="color"/>
+              <field name="stage_id"/>
+              <field name="priority" widget="priority"/>
+              <field name="assigned_date"/>
+              <progressbar field="activity_state" colors="{&quot;planned&quot;: &quot;success&quot;, &quot;today&quot;: &quot;warning&quot;, &quot;overdue&quot;: &quot;danger&quot;}"/>
+              <templates>
+                  <t t-name="kanban-box">
+                    <div t-attf-class="oe_kanban_color_#{kanban_getcolor(record.color.raw_value)} oe_kanban_content oe_kanban_global_click">
+                        <div class="o_dropdown_kanban dropdown" groups="base.group_user">
+                            <a class="dropdown-toggle btn" role="button" data-toggle="dropdown" href="#">
+                                <span class="fa fa-ellipsis-v" aria-hidden="true"/>
+                            </a>
+                            <ul class="dropdown-menu" role="menu" aria-labelledby="dLabel">
+                                <li t-if="widget.editable"><a type="edit">Edit</a></li>
+                                <li t-if="widget.deletable"><a type="delete">Delete</a></li>
+                                <li class="divider"/>
+                                <li>
+                                    <ul class="oe_kanban_colorpicker" data-field="color"/>
+                                </li>
+                            </ul>
+                        </div>
+                          <div class="o_kanban_record_top">
+                            <div class="o_kanban_record_headings">
+                              <strong class="o_kanban_record_title" style="font-weight: bold"><field name="number"/> - <field name="name"/></strong>
+                              <small class="o_kanban_record_subtitle text-muted">
+                                <field name="partner_id"/>
+                              </small>
+                            </div>
+                          </div>
+                          <div class="o_kanban_record_body">
+                            <field name="priority" widget="priority"/>
+                            <field name="tag_ids" widget="many2many_tags" options="{'color_field': 'color'}"/>
+                          </div>
+                          <div class="o_kanban_record_bottom">
+                            <div class="oe_kanban_bottom_left"/>
+                            <div class="oe_kanban_bottom_right">
+                              <field name="activity_ids" widget="kanban_activity" related="activity_state"/>
+                              <field name="kanban_state" widget="state_selection"/>
+                              <field name="activity_state" invisible="1"/>
+                              <img t-att-src="kanban_image('res.users', 'image_small', record.user_id.raw_value)" t-att-title="record.user_id.value" width="24" height="24" class="oe_kanban_avatar" alt="Assigned user image"/>
+                            </div>
+                          </div>
+                      </div>
+                  </t>
+              </templates>
+          </kanban>
+      </field>
+  </record>
+    <record id="helpdesk_ticket_views_pivot" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.pivot</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <pivot string="Pivot Analysis" disable_linking="True">
+                <field name="team_id" type="row"/>
+                <field name="assigned_date" type="col"/>
+            </pivot>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/res_partner_view.xml b/helpdesk_mgmt/views/res_partner_view.xml
new file mode 100644
index 0000000000..db8b752844
--- /dev/null
+++ b/helpdesk_mgmt/views/res_partner_view.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0"?>
+<odoo>
+
+  <record id="view_partner_form" model="ir.ui.view">
+    <field name="name">view_partner_form</field>
+    <field name="model">res.partner</field>
+    <field name="inherit_id" ref="base.view_partner_form"/>
+    <field name="arch" type="xml">
+      <div class="oe_button_box" name="button_box">
+        <button context="{'search_default_open': True, 'default_partner_id': active_id}" name="action_view_helpdesk_tickets" type="object" class="oe_stat_button" icon="fa-life-ring">
+          <field invisible="True" name="helpdesk_ticket_active_count"/>
+          <field invisible="True" name="helpdesk_ticket_count"/>
+          <field name="helpdesk_ticket_count_string" widget="statinfo"/>
+        </button>
+      </div>
+    </field>
+  </record>
+
+</odoo>
diff --git a/helpdesk_project/README.rst b/helpdesk_project/README.rst
new file mode 100644
index 0000000000..d2426c6ea6
--- /dev/null
+++ b/helpdesk_project/README.rst
@@ -0,0 +1,45 @@
+================
+Helpdesk Project
+================
+
+TODO:
+- En la vista formulario de tickets:
+-- añadir una solapa para Project, en esa solapa:
+--- Poder seleccionar un proyecto o una tarea (tiene que añadir 2 campos m2o a project y task).
+--- Si busco la tarea sin indicar el proyecto completar el proyecto de esa tarea (onchange en tarea que complete el projecto)
+--- si busco primero el proyecto solo permitir seleccionar tareas de ese proyecto (onchange a project que devuelva un domain)
+-- poder agrupar, filtrar por proyecto o tarea (modificar vista search)
+
+- En la vista formulario de tareas:
+-- añadir una solapa para Tickets, en esa solapa:
+--- añadir un listado de tickets asociados a esa tarea (o2m asociado al m2o definido en ticket)
+
+- Mejorar UI, para que:
+-- las incidencias se registren en las tareas con un botón (con que datos se va a crear, pasar la tarea y proyecto por contexto)
+-- se muestre un smart button con el número de incidencias y si se clicka se redirija.
+-- Ver como está hecho en el módulo CRM para crear presupuestos desde leads.
+
+
+Proceso PR:
+
+- Clonar el proyecto de aeodoo, dos opciones:
+  - git clone git@github.com:aeodoocurso/helpdesk.git -b webinar_20200325
+  - git clone https://github.com/aeodoocurso/helpdesk.git -b webinar_20200325
+- Hacer un fork con vuestro usuario desde la web
+- desde el directorio del proyecto puedo añadir mi remote
+  git remote -v ; puedo ver mis remotes
+  git remote add angelmoya https://github.com/angelmoya/helpdesk-1.git ; añado mi remote
+- podría hacer directamente clone de mi proyecto, pero no viene mal tener los dos remotes
+- tengo que crear una rama con otro nombre
+  git checkout -b webinar_20200325_01
+- despues de modificar o añadir código tengo que comitear mis cambios.
+  git add .
+  git commit -am "IMP ..."
+- ahora subo los cambios a la rama de mi repositorio
+  git push angelmoya webinar_20200325_01 ; pongo angelmoya porque es el nombre de mi remote
+- El PR es como indicamos que queremos subir nuestros cambios al proyecto original,
+  - los cambios los hacemos en nuestro proyecto, angelmoya
+  - proponermos para subir al proyecto original, aeodoo
+  - se hace desde la web:
+    - con el enlace que aparece temporalmente en la web
+    - o en pull/crear
diff --git a/helpdesk_project/__init__.py b/helpdesk_project/__init__.py
new file mode 100644
index 0000000000..7f0969edc6
--- /dev/null
+++ b/helpdesk_project/__init__.py
@@ -0,0 +1 @@
+from . import models
diff --git a/helpdesk_project/__manifest__.py b/helpdesk_project/__manifest__.py
new file mode 100644
index 0000000000..61ed6b3b77
--- /dev/null
+++ b/helpdesk_project/__manifest__.py
@@ -0,0 +1,31 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Project",
+    "summary": """
+        Helpdesk""",
+    "version": "13.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "AdaptiveCity, "
+    "C2i Change 2 Improve, "
+    "Domatix, "
+    "Factor Libre, "
+    "SDi Soluciones, "
+    "PESOL ,"
+    "Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": [
+        "base",
+        "project",
+        "helpdesk_mgmt",
+    ],
+    "data": [
+        "views/helpdesk_ticket_views.xml",
+        "views/project_task_views.xml",
+    ],
+    "demo": [],
+    "development_status": "Alpha",
+    "application": True,
+    "installable": True,
+}
diff --git a/helpdesk_project/models/__init__.py b/helpdesk_project/models/__init__.py
new file mode 100644
index 0000000000..9cc0999348
--- /dev/null
+++ b/helpdesk_project/models/__init__.py
@@ -0,0 +1,2 @@
+from . import helpdesk_ticket
+from . import project_task
diff --git a/helpdesk_project/models/helpdesk_ticket.py b/helpdesk_project/models/helpdesk_ticket.py
new file mode 100644
index 0000000000..43bd53bc8f
--- /dev/null
+++ b/helpdesk_project/models/helpdesk_ticket.py
@@ -0,0 +1,29 @@
+from odoo import api, fields, models, _
+
+class HelpDeskTicketProject(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    project_id = fields.Many2one(
+        'project.project',
+        string='Project')
+
+    task_id = fields.Many2one(
+        'project.task',
+        string='Task')
+
+    @api.onchange("task_id" )
+    def _onchange_task_id(self):
+        if self.task_id and self.task_id.project_id:
+            self.project_id = self.task_id.project_id
+        else:
+            self.project_id = False
+
+
+    @api.onchange("project_id" )
+    def _onchange_project_id(self):
+        vals = {
+            'domain' : {
+                'task_id':[('project_id','=',self.project_id.id)]
+            }
+        }
+        return vals
diff --git a/helpdesk_project/models/project_task.py b/helpdesk_project/models/project_task.py
new file mode 100644
index 0000000000..5f5b854eec
--- /dev/null
+++ b/helpdesk_project/models/project_task.py
@@ -0,0 +1,47 @@
+from odoo import api, fields, models, _
+
+class ProjectTaskTicket(models.Model):
+    _inherit = "project.task"
+
+    ticket_ids = fields.One2many(
+        string="Tickets",
+        comodel_name="helpdesk.ticket",
+        inverse_name="task_id",
+    )
+
+
+
+    tickets_count = fields.Integer(
+        compute='_compute_tickets_count',
+        string="Number of Tickets"
+    )
+
+    tickets_open_count = fields.Integer(
+        compute='_compute_tickets_count',
+        string="Number of Open Tickets"
+    )
+
+
+
+    def _compute_tickets_count(self):
+        for task in self:
+            task.tickets_count=len(task.ticket_ids)
+            task.tickets_open_count=len(task.ticket_ids.search(
+            [('stage_id.id','!=','4'),('task_id','=',task.id)]
+            ))
+
+
+    def action_new_ticket(self):
+        action = self.env.ref("helpdesk_project.task_action_ticket_new").read()[0]
+        action['context']={
+            "default_task_id" : self.id,
+            "default_project_id" : self.project_id and self.project_id.id,
+        }
+        return action
+
+    def action_view_tickets_open(self):
+        action = self.env.ref('helpdesk_project.task_action_ticket_tree_open').read()[0]
+        action['context'] = {
+            'search_task_id': self.id,
+        }
+        return action
diff --git a/helpdesk_project/views/helpdesk_ticket_views.xml b/helpdesk_project/views/helpdesk_ticket_views.xml
new file mode 100644
index 0000000000..8202dfe918
--- /dev/null
+++ b/helpdesk_project/views/helpdesk_ticket_views.xml
@@ -0,0 +1,42 @@
+<?xml version='1.0' encoding='utf-8'?>
+<odoo>
+
+  <!-- Inherit Form view -->
+  <record id="helpdesk_ticket_project_view_form" model="ir.ui.view">
+    <field name="name">helpdesk_ticket.project.view.form</field>
+    <field name="model">helpdesk.ticket</field>
+    <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form"/>
+    <field name="arch" type="xml">
+      <xpath expr="//notebook" position="inside">
+        <page string="Project" name="Project">
+          <group>
+            <group>
+              <field name="project_id"/>
+            </group>
+            <group>
+              <field name="task_id"/>
+            </group>
+          </group>
+
+        </page>
+      </xpath>
+    </field>
+  </record>
+
+
+  <record id="helpdesek_ticket_project_view_search" model="ir.ui.view">
+    <field name="name">helpdesek_ticket.project.view.search</field>
+    <field name="model">helpdesk.ticket</field>
+    <field name="inherit_id" ref="helpdesk_mgmt.helpdesk_ticket_view_search"/>
+    <field name="arch" type="xml">
+      <field name="stage_id" position="after">
+        <field name="project_id"/>
+        <field name="task_id"/>
+      </field>      
+      <group position="inside">
+        <filter string="Project" name="Project" domain="[]" context="{'group_by': 'project_id'}"/>
+      </group>
+    </field>
+  </record>
+
+</odoo>
diff --git a/helpdesk_project/views/project_task_views.xml b/helpdesk_project/views/project_task_views.xml
new file mode 100644
index 0000000000..34663e903f
--- /dev/null
+++ b/helpdesk_project/views/project_task_views.xml
@@ -0,0 +1,58 @@
+<?xml version='1.0' encoding='utf-8'?>
+<odoo>
+    <!-- Inherit Form view -->
+    <record id="project_task_ticket_view_form" model="ir.ui.view">
+      <field name="name">project.task.ticket.view.form</field>
+      <field name="model">project.task</field>
+      <field name="inherit_id" ref="project.view_task_form2"/>
+      <field name="arch" type="xml">
+        <xpath expr="//button[@name='action_subtask']" position="after">
+          <button class="oe_stat_button" type="object"
+              name="action_view_tickets_open" icon="fa-ticket">
+              <div class="o_field_widget o_stat_info">
+                  <span class="o_stat_value"><field name="tickets_open_count" widget="statinfo"/> de <field name="tickets_count" widget="statinfo"/></span>
+                  <span class="o_stat_text">Tickets Abiertos/Totales</span>
+              </div>
+          </button>
+        </xpath>
+        <xpath expr="//button[@name='action_assign_to_me']" position="after">
+          <button
+            string="New Ticket"
+            name="action_new_ticket"
+            type="object"
+          />
+        </xpath>
+        <xpath expr="//notebook" position="inside">
+          <page string="Tickets" name="Tickets">
+            <group>
+              <field name="ticket_ids"/>
+              <field name="tickets_count" string="Tickets Totales"/>
+              <field name="tickets_open_count" string="Tickets Abiertos"/>
+            </group>
+          </page>
+        </xpath>
+      </field>
+    </record>
+
+    <record id="task_action_ticket_new" model="ir.actions.act_window">
+      <field name="name">Ticket</field>
+      <field name="res_model">helpdesk.ticket</field>
+      <field name="view_mode">form</field>
+      <field name="domain">[('task_id', '=', active_id)]</field>
+    </record>
+
+    <record id="task_action_ticket_tree_open" model="ir.actions.act_window">
+      <field name="name">Tickets</field>
+      <field name="res_model">helpdesk.ticket</field>
+      <field name="view_mode">tree</field>
+      <field name="domain">[('task_id', '=', active_id)]</field>
+    </record>
+
+    <record id="task_action_ticket_tree_open" model="ir.actions.act_window">
+        <field name="name">Tickets</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket</field>
+        <field name="view_mode">kanban,tree,form</field>        
+    </record>
+
+</odoo>