External App to Interact with Agent Workspace CCP #4
Description
I am trying to understand if it is possible for the external app in agent workspace to interact with the embedded CCP which is in agent workspace ? This is for a click to call sort of query. So my external app pulls data from another platform which sometimes includes customer phone number as well. Is there a way I can click to dial from this external app of mine to use the inbuilt agent workspace CCP for making outbound call ? Thank you !