Claude Account Disabled After Payment for Claude Code Max 5x Plan

[thinhbuzz]

Claude Account Disabled After Payment for Claude Code Max 5x Plan

Description

On August 2, I noticed that my Claude Code Max 5x plan was not renewed, so I proceeded to pay for a new plan. Immediately after the payment, I was unable to access Claude Code or Claude.ai and consistently received the error message: "This organization has been disabled."

Background

In July, I subscribed to the Claude Code Max 20x plan but found it excessive for my needs, so I downgraded to the Claude Code Max 5x plan.

Steps Taken

I have attempted to resolve the issue through the following channels, but have not received any response:

• Email support
• Submitting the "Account Ban Appeal" form
• Contacting support via the AI chat on the Claude.ai website

Additionally, when attempting to request a refund, I received a message stating that the request was invalid.

Request

Please investigate why my account was disabled following the payment for the Claude Code Max 5x plan and provide assistance in restoring access or processing a refund.

[lil-itu]

I was just about to start this thread thank you @thinhbuzz, I have the same issue with a slight difference. In my case, I just updated my billing details before purchasing the time. I am devastated as I am unable to get a response and I just paid a lot for this

[thinhbuzz]

I was just about to start this thread thank you @thinhbuzz, I am the same issue with a slight difference. In my case, I just updated my billing details before purchasing the time. I am devastated as I am unable to get a response and I just paid a lot for this

I am so upset that I did not even receive any warning or email that I violated something that led to the ban. Simply now I cannot use a service that I paid for, and cannot get a refund because I cannot use the service.

[lil-itu]

I was just about to start this thread thank you @thinhbuzz, I am the same issue with a slight difference. In my case, I just updated my billing details before purchasing the time. I am devastated as I am unable to get a response and I just paid a lot for this

I am so upset that I did not even receive any warning or email that I violated something that led to the ban. Simply now I cannot use a service that I paid for, and cannot get a refund because I cannot use the service.

According to the Terms of Service, blocks associated with illegitimate activity should have emails with warnings beforehand. I haven't been doing anything that should trigger those blocks, and given I had the same situation, where I re-subbed to Max only to have my account disabled, it seems like a technical bug,

[mlesyk]

I don't know if this is related, but I just was trying to upgrade from Pro to x5 Max - and I am not able to select this plan on upgrade plan page, only x20 plan is activated and is able to buy, x5 plan is just ignoring my attempts to click on it. Maybe this plan has some issues or they are in the process of changing x5 plan terms. I've sent message to the support, but for now have no information from them.

[manupastorr]

I'm adding my case to this thread as it appears to be related to the same underlying issue.

On August 1, 2025, my two accounts (one personal, one for work) were unexpectedly disabled. I discovered this after receiving refund emails for both accounts, which were previously on a paid subscription.

Unlike some others here, I did not attempt to purchase a new plan at the moment of disablement. However, the result is the same: my accounts were disabled without any prior warning or communication about a policy violation, and the action was clearly tied to a billing event.

I've already submitted a formal appeal and contacted support through other channels, but have not yet received a response.

This provides another data point suggesting a significant bug in the subscription management system. I hope this information is helpful in your investigation.

[lil-itu]

I'm adding my case to this thread as it appears to be related to the same underlying issue.

On August 1, 2025, my two accounts (one personal, one for work) were unexpectedly disabled. I discovered this after receiving refund emails for both accounts, which were previously on a paid subscription.

Unlike some others here, I did not attempt to purchase a new plan at the moment of disablement. However, the result is the same: my accounts were disabled without any prior warning or communication about a policy violation, and the action was clearly tied to a billing event.

I've already submitted a formal appeal and contacted support through other channels, but have not yet received a response.

This provides another data point suggesting a significant bug in the subscription management system. I hope this information is helpful in your investigation.

Just to echo this, I had the exact same situation as @manupastorr, I got a refund email as well, but I made the decision to re-attempt the subscription. I wish I hadn't as I am now chewing up time without any ability to use it...

[ruibeard]

Just another data point, the only difference in my case is that I renewed the subscription through Apple Pay rather than the Credit card that I normally use.(both in my name and same address)

[lil-itu]

Anyone got any updates whatsoever from Anthropic? I need this access for work and this issue has become incredibly disruptive

[manupastorr]

Anyone got any updates whatsoever from Anthropic? I need this access for work and this issue has become incredibly disruptive

Nothing...

[ruibeard]

My appeal was denied with generic information, whih makes no sense as I only used another payment method to renew.

[manupastorr]

Same here @ruibeard 😭

[Sundeepg98]

I'm too facing the same issues I don't know why my account got disabled