There was a failed download yesterday afternoon https://processes.aodn.org.au/wps/jobStatus?jobId=14cdb0fb-0842-45ea-b9bb-4a84373d25f3&format=HTML and after I investigated I can see that it was due to the user drawing a bounding box on the landmass of Australia. So that is justified there is no data and that’s what the error said.
The collection was https://portal.aodn.org.au/search?uuid=d4f0c06d-0dd3-42ed-a0f1-7504e419e59a and the bounding box N: -32.64, E: 136.54 S: -32.89 W: 136.17 as this possibly won't be investigated until next iteration which is 3 weeks away.
However, the user probably should have received a subset that included no data (fill values only)