App crashes on :- Provider is not registered: interface apptentive.com.android.feedback.dependencyprovider.a

[sabuthm]

Hello Apptentive team,
We are facing an app crash with the following crash log, please let us know the fix for this or if you need any more information

Device

Brand:Google
Model:Pixel 3a

Operating System

Version:Android 11

Apptentive Version : 6.0.0

java.lang.RuntimeException: Unable to start activity ComponentInfo{com.example.android.app/apptentive.com.android.feedback.messagecenter.view.MessageCenterActivity}: java.lang.IllegalArgumentException: Provider is not registered: interface apptentive.com.android.feedback.dependencyprovider.a
android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3431)
android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3595)
android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:85)
android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:2066)
android.os.Handler.dispatchMessage(Handler.java:106)
android.os.Looper.loop(Looper.java:223)
android.app.ActivityThread.main(ActivityThread.java:7664)
java.lang.reflect.Method.invoke(Method.java:0)
com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)
Caused by: java.lang.IllegalArgumentException: Provider is not registered: interface apptentive.com.android.feedback.dependencyprovider.a
apptentive.com.android.core.DependencyProvider.of(DependencyProvider.java:25)
apptentive.com.android.feedback.dependencyprovider.MessageCenterViewModelUtilsKt.createMessageCenterViewModel$default(MessageCenterViewModelUtils.kt:12)
apptentive.com.android.feedback.messagecenter.view.BaseMessageCenterActivity$viewModel$2$1.invoke(BaseMessageCenterActivity.kt:28)
apptentive.com.android.feedback.messagecenter.view.BaseMessageCenterActivity$viewModel$2$1.invoke(BaseMessageCenterActivity.kt:28)
apptentive.com.android.ui.ViewModelFactory.create(ViewModelFactory.kt:12)
androidx.lifecycle.ViewModelProvider$Factory$-CC.b(ViewModelProvider.kt:10)
apptentive.com.android.ui.ViewModelFactory.create(ViewModelFactory.kt:0)
androidx.lifecycle.ViewModelProvider.get(ViewModelProvider.kt:187)
androidx.lifecycle.ViewModelProvider.get(ViewModelProvider.kt:153)
androidx.lifecycle.ViewModelLazy.getValue(ViewModelLazy.kt:53)
androidx.lifecycle.ViewModelLazy.getValue(ViewModelLazy.kt:35)
apptentive.com.android.feedback.messagecenter.view.BaseMessageCenterActivity.getViewModel(BaseMessageCenterActivity.kt:27)
apptentive.com.android.feedback.messagecenter.view.MessageCenterActivity.onCreate(MessageCenterActivity.kt:74)
android.app.Activity.performCreate(Activity.java:7994)
android.app.Activity.performCreate(Activity.java:7978)
android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1309)
android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3404)
android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3595)
android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:85)
android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:2066)
android.os.Handler.dispatchMessage(Handler.java:106)
android.os.Looper.loop(Looper.java:223)
android.app.ActivityThread.main(ActivityThread.java:7664)
java.lang.reflect.Method.invoke(Method.java:0)
com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)

[CaseyApptentive]

Sorry for the crash @sabuthm. We're looking into this.

[CaseyApptentive]

@sabuthm can you try using 6.0.2 and see if it's still causing a crash? This looks like a bug that we fixed recently.

Let us know if you're still having any trouble. Thanks!

[CaseyApptentive]

@sabuthm did that work for you? Let me know if this was resolved. Thanks!

[sabuthm]

@CaseyApptentive we were monitoring the issue after updating the version to 6.0.2. we were able to capture the same crash again.
Following is the crash log..

Fatal Exception: java.lang.RuntimeException: Unable to start activity ComponentInfo{com.magnolia.android.app/apptentive.com.android.feedback.messagecenter.view.ProfileActivity}: java.lang.IllegalArgumentException: Provider is not registered: interface apptentive.com.android.feedback.message.e
       at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3431)
       at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3595)
       at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:85)
       at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2066)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loop(Looper.java:223)
       at android.app.ActivityThread.main(ActivityThread.java:7664)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)

Caused by java.lang.IllegalArgumentException: Provider is not registered: interface apptentive.com.android.feedback.message.e
       at apptentive.com.android.core.DependencyProvider.of(DependencyProvider.java:25)
       at apptentive.com.android.feedback.messagecenter.viewmodel.ProfileViewModel.<init>(ProfileViewModel.kt:22)
       at apptentive.com.android.feedback.messagecenter.view.BaseProfileActivity$viewModel$2$1.invoke(BaseProfileActivity.kt:28)
       at apptentive.com.android.feedback.messagecenter.view.BaseProfileActivity$viewModel$2$1.invoke(BaseProfileActivity.kt:28)
       at apptentive.com.android.ui.ViewModelFactory.create(ViewModelFactory.kt:12)
       at androidx.lifecycle.ViewModelProvider$Factory$-CC.b(ViewModelProvider.kt:10)
       at apptentive.com.android.ui.ViewModelFactory.create(ViewModelFactory.kt)
       at androidx.lifecycle.ViewModelProvider.get(ViewModelProvider.kt:187)
       at androidx.lifecycle.ViewModelProvider.get(ViewModelProvider.kt:153)
       at androidx.lifecycle.ViewModelLazy.getValue(ViewModelLazy.kt:53)
       at androidx.lifecycle.ViewModelLazy.getValue(ViewModelLazy.kt:35)
       at apptentive.com.android.feedback.messagecenter.view.BaseProfileActivity.getViewModel(BaseProfileActivity.kt:27)
       at apptentive.com.android.feedback.messagecenter.view.ProfileActivity.onCreate(ProfileActivity.kt:27)
       at android.app.Activity.performCreate(Activity.java:7994)
       at android.app.Activity.performCreate(Activity.java:7978)
       at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1309)
       at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3404)
       at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3595)
       at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:85)
       at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2066)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loop(Looper.java:223)
       at android.app.ActivityThread.main(ActivityThread.java:7664)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)

following are the device info

Brand:Google
Model:Pixel 3a
Orientation: Portrait
RAM free: 1.68 GB
Disk free: 46.7 GB
Version:Android 11


Brand:Google
Model:Pixel 4a
Orientation: Portrait
RAM free: 3.36 GB
Disk free: 105.77 GB
Version:Android 11

[prakash-robosoft]

@CaseyApptentive any idea to fix this crash, please?