Update Issue Template

Author: narangmayank

.github/ISSUE_TEMPLATE/config.yml

@@ -1,5 +1,5 @@
 blank_issues_enabled: true
 contact_links:
   - name: Bytebeam Support
-    url: mailto:support@bytebeam.io
-    about: Reach out to bytebeam support team
+    url: https://bytebeam.io/
+    about: Please contact support if you're having trouble with your bytebeam account

.github/ISSUE_TEMPLATE/issue-report.yml

@@ -1,7 +1,12 @@
 name: Issue report
 description: Report any problem here
-labels: ["Status: Awaiting triage"]
+labels: ["bug", "triage"]
 body:
+  - type: markdown
+    id: thanks-message
+    attributes:
+      value: |
+        Thanks for taking the time to fill out this issue report!
   - type: checkboxes
     id: checklist
     attributes:
@@ -92,7 +97,7 @@ body:
     attributes:
       label: Debug Message
       description: Please provide a debug message or error message. If you have a Guru Meditation Error or Backtrace, please decode it with [ExceptionDecoder](https://github.com/me-no-dev/EspExceptionDecoder)
-      placeholder: Set Bytebeam Arduino Logger to debug level - Use BytebeamLogger::LOG_DEBUG in begin method, then put the serial output here.
+      placeholder: Enable SDK debug level - Use BytebeamLogger::LOG_DEBUG in begin method, then put the serial output here.
       render: plain
     validations:
       required: true