WhatsApp Business API Integration #16
Description
Description
Integrate WhatsApp Business API to enable sending notifications such as OTPs, reminders, booking confirmations, and personalized messages directly to users' WhatsApp accounts. This will improve real-time communication and user engagement.
Key Requirements
- Integrate with WhatsApp Cloud API via Meta for Business
- Ability to send templated messages (pre-approved by Meta)
- Store message logs and statuses (queued, sent, delivered, failed)
- Support sending OTP, reminders, and scheduling notifications
- Retry mechanism for failed messages
- Support multi-region messaging (international formats)
Authentication
- Use Meta's OAuth 2.0 access tokens
- Securely store and refresh tokens
Resources
https://developers.facebook.com/docs/whatsapp/cloud-api/
Why This Is Needed
A WhatsApp channel enables faster user communication and higher open rates than email or SMS. This feature boosts user engagement and is especially valuable in regions where WhatsApp is the primary messaging app.