diff --git a/.idea/misc.xml b/.idea/misc.xml
index fdc35ea..17e9c2e 100644
--- a/.idea/misc.xml
+++ b/.idea/misc.xml
@@ -1,4 +1,3 @@
-<?xml version="1.0" encoding="UTF-8"?>
 <project version="4">
   <component name="ExternalStorageConfigurationManager" enabled="true" />
   <component name="MavenProjectsManager">
diff --git a/pom.xml b/pom.xml
index fad9976..a31152c 100644
--- a/pom.xml
+++ b/pom.xml
@@ -14,4 +14,29 @@
         <project.build.sourceEncoding>UTF-8</project.build.sourceEncoding>
     </properties>
 
+    <dependencies>
+        <dependency>
+            <groupId>org.junit.jupiter</groupId>
+            <artifactId>junit-jupiter</artifactId>
+            <version>5.10.2</version>
+            <scope>test</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.testng</groupId>
+            <artifactId>testng</artifactId>
+            <version>RELEASE</version>
+            <scope>compile</scope>
+        </dependency>
+    </dependencies>
+
+    <build>
+        <plugins>
+            <plugin>
+                <groupId>org.apache.maven.plugins</groupId>
+                <artifactId>maven-surefire-plugin</artifactId>
+                <version>3.2.5</version>
+            </plugin>
+        </plugins>
+    </build>
+
 </project>
\ No newline at end of file
diff --git a/src/main/java/org/codedifferently/Main.java b/src/main/java/org/codedifferently/Main.java
index 435139b..351adbe 100644
--- a/src/main/java/org/codedifferently/Main.java
+++ b/src/main/java/org/codedifferently/Main.java
@@ -1,17 +1,79 @@
 package org.codedifferently;
 
-//TIP To <b>Run</b> code, press <shortcut actionId="Run"/> or
-// click the <icon src="AllIcons.Actions.Execute"/> icon in the gutter.
+import java.util.Scanner;
+
 public class Main {
+
     public static void main(String[] args) {
-        //TIP Press <shortcut actionId="ShowIntentionActions"/> with your caret at the highlighted text
-        // to see how IntelliJ IDEA suggests fixing it.
-        System.out.printf("Hello and welcome!");
-
-        for (int i = 1; i <= 5; i++) {
-            //TIP Press <shortcut actionId="Debug"/> to start debugging your code. We have set one <icon src="AllIcons.Debugger.Db_set_breakpoint"/> breakpoint
-            // for you, but you can always add more by pressing <shortcut actionId="ToggleLineBreakpoint"/>.
-            System.out.println("i = " + i);
+
+        Scanner scanner = new Scanner(System.in);
+        MaintenanceOffice office = new MaintenanceOffice();
+
+        // Level 1 — Pre-created requests
+        MaintenanceRequest r1 = new MaintenanceRequest("John Smith", 101, "Plumbing", 2);
+        MaintenanceRequest r2 = new MaintenanceRequest("Lisa Ray", 204, "Electrical", 5);
+        MaintenanceRequest r3 = new MaintenanceRequest("Mark Lee", 305, "Heating", 4);
+
+        System.out.println("---- INITIAL REQUESTS ----");
+
+        MaintenanceRequest[] initial = {r1, r2, r3};
+
+        for (MaintenanceRequest r : initial) {
+            System.out.println(r);
+
+            if (r.getSeverity() >= 4) {
+                System.out.println("HIGH PRIORITY");
+            }
+
+            office.addRequest(r);
+        }
+
+        // Level 2 — User Intake
+        while (true) {
+
+            System.out.println("\nEnter tenant name (or type 'done'):");
+            String name = scanner.nextLine();
+
+            if (name.equalsIgnoreCase("done")) {
+                break;
+            }
+
+            System.out.println("Apartment number:");
+            int apt = Integer.parseInt(scanner.nextLine());
+
+            System.out.println("Issue type:");
+            String issue = scanner.nextLine();
+
+            System.out.println("Severity (1-5):");
+            int severity = Integer.parseInt(scanner.nextLine());
+
+            MaintenanceRequest request = new MaintenanceRequest(name, apt, issue, severity);
+
+            office.addRequest(request);
+
+            System.out.println("Request logged successfully.");
+
+            if (issue.equalsIgnoreCase("Electrical") && severity >= 4) {
+                System.out.println("⚠ Electrical High Severity Warning!");
+            }
+
+            if (severity == 5) {
+                System.out.println("Dispatching technician immediately!");
+                office.assignTechnician(request);
+            }
+        }
+
+        // ===== Cancel Option =====
+        System.out.println("\nEnter tenant name to cancel (or press Enter to skip):");
+        String cancelName = scanner.nextLine();
+
+        if (!cancelName.isBlank()) {
+            office.cancelRequestByTenantName(cancelName);
         }
+
+        // ===== Daily Report =====
+        office.generateDailyReport();
+
+        scanner.close();
     }
 }
\ No newline at end of file
diff --git a/src/main/java/org/codedifferently/MaintenanceOffice.java b/src/main/java/org/codedifferently/MaintenanceOffice.java
new file mode 100644
index 0000000..41521dd
--- /dev/null
+++ b/src/main/java/org/codedifferently/MaintenanceOffice.java
@@ -0,0 +1,138 @@
+package org.codedifferently;
+
+import java.util.ArrayList;
+
+public class MaintenanceOffice {
+
+    private ArrayList<MaintenanceRequest> requests;
+
+    public MaintenanceOffice() {
+        requests = new ArrayList<>();
+    }
+
+    public void addRequest(MaintenanceRequest request) {
+        requests.add(request);
+    }
+
+    public void cancelRequest(MaintenanceRequest request) {
+
+        if (request.getStatus().equals("DONE")) {
+            System.out.println("Cannot cancel a completed request.");
+            return;
+        }
+
+        if (request.getStatus().equals("CANCELLED")) {
+            System.out.println("Request is already cancelled.");
+            return;
+        }
+
+        request.setStatus("CANCELLED");
+        request.setAssignedTech("None");
+        System.out.println("Request cancelled successfully.");
+    }
+
+    public void assignTechnician(MaintenanceRequest request) {
+
+        if (request.getSeverity() >= 4) {
+            request.setAssignedTech("Senior Tech Mike");
+        } else if (request.getSeverity() == 3) {
+            request.setAssignedTech("Tech Sarah");
+        } else {
+            request.setAssignedTech("Junior Tech Alex");
+        }
+
+        request.setStatus("IN_PROGRESS");
+    }
+
+    public void closeRequest(MaintenanceRequest request) {
+        if (request.getStatus().equals("DONE")) {
+            System.out.println("Request closed successfully.");
+        } else {
+            System.out.println("Cannot close request unless status is DONE.");
+        }
+    }
+
+    public void generateDailyReport() {
+
+        int total = requests.size();
+        int open = 0;
+        int closed = 0;
+        int low = 0;
+        int medium = 0;
+        int high = 0;
+        int cancelled = 0;
+
+        ArrayList<String> issueTypes = new ArrayList<>();
+
+        for (MaintenanceRequest r : requests) {
+
+            // Status counts
+            if (r.getStatus().equals("DONE")) {
+                closed++;
+            } else if (r.getStatus().equals("CANCELLED")) {
+                cancelled++;
+                closed++;
+            } else {
+                open++;
+            }
+
+            // Severity counts
+            if (r.getSeverity() <= 2) {
+                low++;
+            } else if (r.getSeverity() == 3) {
+                medium++;
+            } else {
+                high++;
+            }
+
+            // Track issue types
+            issueTypes.add(r.getIssueType());
+        }
+
+        // Find most common issue type
+        String mostCommon = "";
+        int maxCount = 0;
+
+        for (String type : issueTypes) {
+            int count = 0;
+
+            for (String t : issueTypes) {
+                if (t.equalsIgnoreCase(type)) {
+                    count++;
+                }
+            }
+
+            if (count > maxCount) {
+                maxCount = count;
+                mostCommon = type;
+            }
+        }
+
+        System.out.println("\n---- DAILY REPORT ----");
+        System.out.println("Total Requests: " + total);
+        System.out.println("Open: " + open);
+        System.out.println("Closed: " + closed);
+        System.out.println("Cancelled: " + cancelled);
+        System.out.println("Low Severity: " + low);
+        System.out.println("Medium Severity: " + medium);
+        System.out.println("High Severity: " + high);
+        System.out.println("Most Common Issue Type: " + mostCommon);
+
+        if (high > 3) {
+            System.out.println("⚠ OVERLOAD WARNING: Too many high priority requests!");
+        }
+    }
+
+    public void cancelRequestByTenantName(String name) {
+
+        for (MaintenanceRequest r : requests) {
+            if (r.getTenantName().equalsIgnoreCase(name)) {
+                cancelRequest(r);
+                return;
+            }
+        }
+
+        System.out.println("Request not found.");
+    }
+}
+
diff --git a/src/main/java/org/codedifferently/MaintenanceRequest.java b/src/main/java/org/codedifferently/MaintenanceRequest.java
new file mode 100644
index 0000000..478190a
--- /dev/null
+++ b/src/main/java/org/codedifferently/MaintenanceRequest.java
@@ -0,0 +1,83 @@
+package org.codedifferently;
+
+public class MaintenanceRequest {
+
+    private final String tenantName;
+    private final int apartmentNumber;
+    private final String issueType;
+    private final int severity; // 1–5
+    private String status; // NEW, IN_PROGRESS, DONE
+    private String assignedTech;
+
+    // Default Constructor
+    public MaintenanceRequest() {
+        this.tenantName = "";
+        this.apartmentNumber = 0;
+        this.issueType = "";
+        this.severity = 1;
+        this.status = "NEW";
+        this.assignedTech = "Unassigned";
+    }
+
+    // Parameterized Constructor
+    public MaintenanceRequest(String tenantName, int apartmentNumber, String issueType, int severity) {
+        this.tenantName = tenantName;
+        this.apartmentNumber = apartmentNumber;
+        this.issueType = issueType;
+        this.severity = severity;
+        this.status = "NEW";
+        this.assignedTech = "Unassigned";
+    }
+
+    // Getters
+    public String getTenantName() {
+        return tenantName;
+    }
+
+    public int getApartmentNumber() {
+        return apartmentNumber;
+    }
+
+    public String getIssueType() {
+        return issueType;
+    }
+
+    public int getSeverity() {
+        return severity;
+    }
+
+    public String getStatus() {
+        return status;
+    }
+
+    public String getAssignedTech() {
+        return assignedTech;
+    }
+
+    // Setters
+    public void setStatus(String status) {
+        if (status.equals("NEW") ||
+                status.equals("IN_PROGRESS") ||
+                status.equals("DONE") ||
+                status.equals("CANCELLED")) {
+
+            this.status = status;
+        } else {
+            System.out.println("Invalid status update.");
+        }
+    }
+
+    public void setAssignedTech(String assignedTech) {
+        this.assignedTech = assignedTech;
+    }
+
+    @Override
+    public String toString() {
+        return "Tenant: " + tenantName +
+                " | Apt: " + apartmentNumber +
+                " | Issue: " + issueType +
+                " | Severity: " + severity +
+                " | Status: " + status +
+                " | Tech: " + assignedTech;
+    }
+}
\ No newline at end of file