diff --git a/src/main/java/org/codedifferently/Main.java b/src/main/java/org/codedifferently/Main.java
index 435139b..32e57ac 100644
--- a/src/main/java/org/codedifferently/Main.java
+++ b/src/main/java/org/codedifferently/Main.java
@@ -1,17 +1,82 @@
 package org.codedifferently;
 
-//TIP To <b>Run</b> code, press <shortcut actionId="Run"/> or
-// click the <icon src="AllIcons.Actions.Execute"/> icon in the gutter.
+import java.util.ArrayList;
+import java.util.Scanner;
+
 public class Main {
     public static void main(String[] args) {
-        //TIP Press <shortcut actionId="ShowIntentionActions"/> with your caret at the highlighted text
-        // to see how IntelliJ IDEA suggests fixing it.
-        System.out.printf("Hello and welcome!");
-
-        for (int i = 1; i <= 5; i++) {
-            //TIP Press <shortcut actionId="Debug"/> to start debugging your code. We have set one <icon src="AllIcons.Debugger.Db_set_breakpoint"/> breakpoint
-            // for you, but you can always add more by pressing <shortcut actionId="ToggleLineBreakpoint"/>.
-            System.out.println("i = " + i);
+
+        // Initialize office and technicians
+        ArrayList<Technician> techs = new ArrayList<>();
+        techs.add(new Technician("ELECTRICAL", "Wilson Fisk"));
+        techs.add(new Technician("PLUMBING", "Steve Rogers"));
+        techs.add(new Technician("HVAC", "Frank Castle"));
+        techs.add(new Technician("APPLIANCE", "Luke Cage"));
+
+        ArrayList<MaintenanceRequest> requests = new ArrayList<>();
+        MaintenanceOffice office = new MaintenanceOffice(techs, requests);
+
+        // Level 1: create at least 3 requests
+        MaintenanceRequest r1 = new MaintenanceRequest("Alice", 101, "ELECTRICAL", 3);
+        MaintenanceRequest r2 = new MaintenanceRequest("Bob", 202, "PLUMBING", 2);
+        MaintenanceRequest r3 = new MaintenanceRequest("Charlie", 303, "HVAC", 4);
+
+        office.addRequest(r1);
+        office.addRequest(r2);
+        office.assignTechnician(r2);
+        //mark a request as done
+        r2.setStatus("DONE");
+        office.addRequest(r3);
+        office.assignTechnician(r3);
+
+        System.out.println("*** Initial Requests ***");
+        for (MaintenanceRequest request : office.getRequests()) {
+            System.out.println(request.toString());
+            if (request.getSeverity() >= 4) {
+                System.out.println("HIGH PRIORITY");
+            }
+        }
+        System.out.println();
+        System.out.println("************************************");
+
+        // level 2 and 3: intake from user and assign and update
+        Scanner scanner = new Scanner(System.in);
+        while (true) {
+            System.out.println("Enter tenant name (or 'done' to finish):");
+            String tenantName = scanner.nextLine();
+            if (tenantName.equalsIgnoreCase("done")) {
+                break;
+            }
+
+            System.out.println("Enter apartment number:");
+            String aptNum = scanner.nextLine().toUpperCase();
+
+            System.out.println("Enter issue type (Electrical, Plumbing, HVAC, Appliance):");
+            String issueType = scanner.nextLine().toUpperCase();
+
+            System.out.println("Enter severity (1-5):");
+            int severity;
+            try {
+                severity = Integer.parseInt(scanner.nextLine());
+                if (severity < 1 || severity > 5) {
+                    System.out.println("Invalid severity. Must be 1-5. Defaulting to 3.");
+                    severity = 3;
+                }
+            } catch (NumberFormatException e) {
+                System.out.println("Invalid number. Defaulting to 3.");
+                severity = 3;
+            }
+
+            MaintenanceRequest newRequest = new MaintenanceRequest(tenantName, Integer.parseInt(aptNum), issueType, severity);
+            office.addRequest(newRequest);
+            // Print confirmation
+            office.assignTechnician(newRequest);
+            System.out.println("Request added: " + newRequest);
         }
+
+        //level 4: daily report
+        office.generateDailyReport();
+
+        scanner.close();
     }
 }
\ No newline at end of file
diff --git a/src/main/java/org/codedifferently/MaintenanceOffice.java b/src/main/java/org/codedifferently/MaintenanceOffice.java
new file mode 100644
index 0000000..60aa21e
--- /dev/null
+++ b/src/main/java/org/codedifferently/MaintenanceOffice.java
@@ -0,0 +1,162 @@
+package org.codedifferently;
+import java.util.ArrayList;
+
+public class MaintenanceOffice {
+    //private fields for the maintenance office
+    private ArrayList<Technician> technicians;
+    private ArrayList<MaintenanceRequest> requests;
+
+    //constructor
+    public MaintenanceOffice(ArrayList<Technician> technicians, ArrayList<MaintenanceRequest> requests) {
+        this.technicians = technicians;
+        this.requests = requests;
+    }
+
+    //getters and setters to access private instance variables
+    public ArrayList<Technician> getTechnicians() {
+        return technicians;
+    }
+
+    public ArrayList<MaintenanceRequest> getRequests() {
+        return requests;
+    }
+
+    //adds a request to the request lists
+    public void addRequest(MaintenanceRequest request){
+        requests.add(request);
+    }
+
+    //adds a tech to the list of technicians
+    public void addTechnician(Technician technician){
+        technicians.add(technician);
+    }
+
+    //assigns a technician to the request that's being passed in
+    public void assignTechnician(MaintenanceRequest request){
+        //electrical high severity warning
+        if (request.getIssueType().equals("ELECTRICAL")
+                && request.getSeverity() >= 4) {
+
+            System.out.println("WARNING: High severity electrical issue!");
+        }
+
+        // immediate dispatch for severity 5
+        if (request.getSeverity() == 5) {
+            System.out.println("DISPATCH IMMEDIATELY!");
+        }
+
+        for (Technician technician : technicians){
+            if(technician.getType().equals(request.getIssueType())) {
+                request.setAssignedTechnician(technician);
+                updateRequestStatus(request,"IN_PROGRESS");
+                return;
+            }
+        }
+        System.out.println("No technician available for this issue.");
+    }
+
+    //updates the request status of the request passed in
+    public void updateRequestStatus(MaintenanceRequest request, String newStatus) {
+        request.setStatus(newStatus);
+    }
+
+    //closes the request
+    public void closeRequest(MaintenanceRequest request){
+        System.out.println("Request closed successfully.");
+    }
+
+    //displays detailed info about the requests that come in
+    public void generateDailyReport() {
+        int open = countOpenRequests();
+        int closed = countClosedRequests();
+        int[] severityCounts = countSeverity(); // [low, medium, high]
+        int low = severityCounts[0];
+        int medium = severityCounts[1];
+        int high = severityCounts[2];
+
+        String mostCommonIssueType = getMostCommonIssueType();
+        int highPriorityCount = high; // high severity = severity 4-5
+
+        // Print report
+        System.out.println("***** DAILY MAINTENANCE REPORT *****");
+        System.out.println("Total Requests: " + requests.size());
+        System.out.println("Open Requests: " + open);
+        System.out.println("Closed Requests: " + closed);
+
+        System.out.println("Severity Breakdown:");
+        System.out.println("Low (1-2): " + low);
+        System.out.println("Medium (3): " + medium);
+        System.out.println("High (4-5): " + high);
+
+        System.out.println("Most Common Issue Type: " + mostCommonIssueType);
+
+        if (highPriorityCount > 3) {
+            System.out.println("OVERLOAD WARNING: Too many high priority requests!");
+        }
+    }
+
+// helper methods for the daily report method
+    //gets the total amount of the open requests
+    private int countOpenRequests() {
+        int count = 0;
+        for (MaintenanceRequest request : requests) {
+            if (!request.getStatus().equals("DONE")) {
+                count++;
+            }
+        }
+        return count;
+    }
+
+    //gets the total amount of closed requests
+    private int countClosedRequests() {
+        int count = 0;
+        for (MaintenanceRequest r : requests) {
+            if (r.getStatus().equals("DONE")) {
+                count++;
+            }
+        }
+        return count;
+    }
+
+    private int[] countSeverity() {
+        int low = 0, medium = 0, high = 0;
+        for (MaintenanceRequest request : requests) {
+            if (request.getSeverity()<= 2) {
+                low++;
+            } else if (request.getSeverity() == 3) {
+                medium++;
+            } else {
+                high++;
+            }
+        }
+        return new int[]{low, medium, high};
+    }
+
+    //gets the type that appears the most in the list of the requests
+    private String getMostCommonIssueType() {
+        String mostCommonType = "";
+        int highestCount = 0;
+        ArrayList<String> checked = new ArrayList<>();
+
+        for (MaintenanceRequest request : requests) {
+            String type = request.getIssueType();
+
+            // only count this issue type if we haven’t already processed it
+            if (!checked.contains(type)) {
+                int count = 0;
+                for (MaintenanceRequest r : requests) {
+                    if (r.getIssueType().equals(type)) {
+                        count++;
+                    }
+                }
+                //max pattern
+                if (count > highestCount) {
+                    highestCount = count;
+                    mostCommonType = type;
+                }
+                checked.add(type);
+            }
+        }
+        return mostCommonType;
+    }
+}
diff --git a/src/main/java/org/codedifferently/MaintenanceRequest.java b/src/main/java/org/codedifferently/MaintenanceRequest.java
new file mode 100644
index 0000000..6b3eb26
--- /dev/null
+++ b/src/main/java/org/codedifferently/MaintenanceRequest.java
@@ -0,0 +1,86 @@
+package org.codedifferently;
+
+public class MaintenanceRequest {
+    //fields of a maintenance request
+    private String tenantName;
+    private int apartmentNumber;
+    private String issueType;
+    private int severity;
+    private String status;
+    private Technician assignedTechnician;
+
+    //constructor
+    public MaintenanceRequest(String tenantName, int apartmentNumber, String issueType, int severity) {
+        this.tenantName = tenantName;
+        this.apartmentNumber = apartmentNumber;
+        this.issueType = issueType;
+        this.severity = severity;
+        this.status = "NEW";
+    }
+
+    //getters and setters to access private instance variables
+    public String getTenantName() {
+        return tenantName;
+    }
+
+    public void setTenantName(String tenantName) {
+        this.tenantName = tenantName;
+    }
+
+    public int getApartmentNumber() {
+        return apartmentNumber;
+    }
+
+    public void setApartmentNumber(int apartmentNumber) {
+        this.apartmentNumber = apartmentNumber;
+    }
+
+    public String getIssueType() {
+        return issueType;
+    }
+
+    public void setIssueType(String issueType) {
+        this.issueType = issueType;
+    }
+
+    public int getSeverity() {
+        return severity;
+    }
+
+    public void setSeverity(int severity) {
+        //checks to see if the severity is valid or not
+        if (severity >= 1 && severity <= 5) {
+            this.severity = severity;
+        } else {
+            System.out.println("Invalid severity.");
+        }
+    }
+
+    public String getStatus() {
+        return status;
+    }
+
+    public void setStatus(String status) {
+        this.status = status;
+    }
+
+    public Technician getAssignedTechnician() {
+        return assignedTechnician;
+    }
+
+    public void setAssignedTechnician(Technician assignedTechnician) {
+        this.assignedTechnician = assignedTechnician;
+    }
+
+    //displays the info of the request
+    @Override
+    public String toString() {
+        String techName = (assignedTechnician != null) ? assignedTechnician.getName() : "None";
+        return "Tenant: " + tenantName +
+                " | Apt: " + apartmentNumber +
+                " | Issue: " + issueType +
+                " | Severity: " + severity +
+                " | Status: " + status +
+                " | Assigned Technician: " + techName;
+    }
+}
diff --git a/src/main/java/org/codedifferently/Technician.java b/src/main/java/org/codedifferently/Technician.java
new file mode 100644
index 0000000..da7a893
--- /dev/null
+++ b/src/main/java/org/codedifferently/Technician.java
@@ -0,0 +1,30 @@
+package org.codedifferently;
+
+public class Technician {
+    //private fields of a technician
+    private String type;
+    private  String name;
+
+    //constructor
+    public Technician(String type, String name){
+        this.type = type;
+        this.name = name;
+    }
+
+    //getters and setters for the private fields
+    public String getType() {
+        return type;
+    }
+
+    public void setType(String type) {
+        this.type = type;
+    }
+
+    public String getName() {
+        return name;
+    }
+
+    public void setName(String name) {
+        this.name = name;
+    }
+}