From 31eccca459dd8049d84e6ecadec2e6a20e4c6cfd Mon Sep 17 00:00:00 2001
From: Varshitha-DevTools <varshithag@devtools.in>
Date: Tue, 18 Feb 2025 22:31:24 +0530
Subject: [PATCH]  Solution.md

---
 README.md   |  14 -----
 Solution.md | 148 ++++++++++++++++++++++++++++++++++++++++++++++++++++
 2 files changed, 148 insertions(+), 14 deletions(-)
 delete mode 100644 README.md
 create mode 100644 Solution.md

diff --git a/README.md b/README.md
deleted file mode 100644
index ceb310c..0000000
--- a/README.md
+++ /dev/null
@@ -1,14 +0,0 @@
-## Partner Workshop Submission
-
-1. Clone this repo: https://github.com/devrev/partner-workshop-submissions
-2. Create a branch locally: git commit -b CustomerName_YourName_ProblemStatementNumber
-3. Add your code folder here.
-4. Commit and Push your code
-5. Raise a PR from your branch to main
-
-Also, Dashboard is part of Snap-in, so it doesn’t need any other code repo.
-Guidelines:
-- You just need to share the code repo with the snap-in. The dashboard should be part of the snap-in only.
-- Screenshots of the setup and documentation are not required.
-- There are no additional requirements.
-- You should put the code in the repo and share it with us.
diff --git a/Solution.md b/Solution.md
new file mode 100644
index 0000000..7f7e281
--- /dev/null
+++ b/Solution.md
@@ -0,0 +1,148 @@
+## GlobalTech Project Solution
+
+1. All customer accounts must be filterable by department and location, with the location field dynamically dependent on the selected department.
+
+API Endpoint:  POST https://api.devrev.ai/internal/schemas.custom.set
+```
+{
+    "type": "tenant_fragment",
+    "description": "Attributes for GlobalTech",
+    "leaf_type": "ticket",
+    "fields": [
+        {
+            "name": "department",
+            "field_type": "enum",
+            "allowed_values": [
+                "Technical", 
+                "Sales", 
+                "Accounts"
+            ],
+            "ui": { "display_name": "Department" }
+        },
+        {
+            "name": "location",
+            "field_type": "enum",
+            "allowed_values": [
+                "Mumbai", 
+                "Bangalore", 
+                "Chennai",
+                "Hyderabad",
+                "Delhi"
+            ],
+            "ui": { "display_name": "Location" }
+        }
+    ],
+    "conditions": [
+        {
+            "expression": "custom_fields.department == 'Technical'",
+            "effects": [
+                {
+                    "fields": [ "custom_fields.location" ],
+                    "allowed_values": [
+                        "Mumbai", 
+                        "Bangalore"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.department == 'Sales'",
+            "effects": [
+                {
+                    "fields": [ "custom_fields.location" ],
+                    "allowed_values": [
+                        "Chennai",
+                        "Hyderabad"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.department == 'Accounts'",
+            "effects": [
+                {
+                    "fields": [ "custom_fields.location" ],
+                    "allowed_values": [
+                        "Delhi"
+                    ]
+                }
+            ]
+        }
+    ]
+}
+```
+
+
+
+![image](https://github.com/user-attachments/assets/d6958b9a-7f76-4cee-88fb-93a7444624fb)
+
+
+Dynamically dependent Fields
+
+
+![Screenshot 2025-02-18 214658](https://github.com/user-attachments/assets/da4ee643-024d-45b4-9e62-94ceb6ec9f0d)
+
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+![Screenshot 2025-02-18 214709](https://github.com/user-attachments/assets/20a27f49-0478-4d88-9c4e-10f8cdf4d37e)
+
+
+
+
+
+![Screenshot 2025-02-18 214722](https://github.com/user-attachments/assets/1ecd2e73-54b5-4ae2-8a13-60ae3d2a1acf)
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+![Screenshot 2025-02-18 214732](https://github.com/user-attachments/assets/0e8743b7-57dd-4d1a-926b-08acf956b345)
+
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+
+2. Newly created conversations and tickets must be routed to department-specific groups of support agents in a load-balanced manner.
+
+
+   ![image](https://github.com/user-attachments/assets/e107c95d-5945-42a2-8fd7-7f5fe0f29d2c)
+
+
+
+
+ 3.Each support agent should only have visibility into the tickets and conversations they own
+ Group Privileges:
+
+
+
+ ![image](https://github.com/user-attachments/assets/eda78b49-f77c-42b3-8570-1ec50562f7c3)
+
+ 
+
+4.Automated creation of bar charts visualizing the distribution of conversations and tickets across various departments is needed
+
+
+
+![Screenshot 2025-02-18 201336](https://github.com/user-attachments/assets/ba0a039f-2299-4ec5-a839-c8f7d7a3a501)
+
+
+
+
+![Screenshot 2025-02-18 201314](https://github.com/user-attachments/assets/6552e658-cdd0-4bdb-aa8b-3a38edc3d4f7)
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+ 
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