From 339a7ac53e431a5e4061b75ddead5048c788d7a1 Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 02:33:24 +0530 Subject: [PATCH 1/4] Update README.md --- README.md | 81 +++++++++++++++++++++++++++++++++++++++++++++++++++++-- 1 file changed, 79 insertions(+), 2 deletions(-) diff --git a/README.md b/README.md index 8a38da42..22ce234a 100644 --- a/README.md +++ b/README.md @@ -1,3 +1,80 @@ -# Template de Currículo +Name: Jayesh R. Parmar +Location: Halol, Gujarat, India +Phone: 9054798160 +Email: jp18886@yahoo.co.in -Template em HTML e CSS para um breve hands on durante a Master Class "Criando um Currículo de Sucesso - O Passo a Passo em Tempo Real". +Professional Summary: +Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, chargebacks, loss prevention, and quality auditing. Proven expertise in compliance, coaching, and performance improvement for risk operations. + +Experience: + +Etech Global Services +Risk Analyst II – Quality Auditor | Jan 2026 – Present + +Conduct quality audits on risk cases for accuracy and compliance. + +Provide analyst coaching and feedback. + +Track quality trends and process gaps. + +Collaborate with operations and training teams to improve risk detection standards. + +Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 + +Investigated disputed credit and debit card transactions and resolved cases via refunds, debits, or write-offs. + +Researched transactions to determine legitimacy and fraud patterns. + +Communicated findings to consumers and merchants via formal correspondence. + +Performed real-time fraud and risk screening for a leading U.S. travel website. + +Reviewed transactions generated by Accertify to detect and prevent losses. + +Trained new analysts and supported onboarding. + +Approved transactions in bulk by reviewing minimal data to clear queues. + +Handled ~70 detailed investigations per day and ~500 bulk resolutions. + +Tools: Salesforce, Accertify, and other external risk platforms. + +Motif India Pvt. Ltd. (now TTEC) +Sr. Fraud Analyst | Feb 2011 – Sep 2017 + +Performed real-time fraud screening for travel websites. + +Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention. + +Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks). + +Validated reservations, profiles, and properties. + +Identified fraud trends and reported them to management for rule development. + +Communicated directly with airlines, hotels, rental car companies, banks, and customers. + +Tools: Fraud Console, LUX, Lantern, Zendesk, Torch, Accertify, Emailage, Targus, WPP, and other external tools. + +Reviewed 100+ transactions daily and handled 70+ customer emails per day. + +Resolved customer issues related to quality, cancellations, refunds, and policy concerns. + +Handled B2B communications with rental car partners. + +Earlier Roles: + +Etech Global Services – Chat Representative | Jul 2010 – Jan 2011 + +Mangalam Information Technologies Ltd. – Sales Representative | Jan 2009 – Dec 2009 + +Etech Global Services – Customer Care Representative | Sep 2006 – Nov 2008 + +Education: +HSC (Science Stream), 2004 + +Personal Details: +Languages: Hindi, Gujarati, English +Interests: Art, Fish Keeping + +Include a prominent Download Resume (PDF) button and a Contact section with email and phone. Ensure the website is fast, responsive, and suitable for professional job From 7a613b1e2aeea4ae77c76aef4326b4ad60a03400 Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 02:33:57 +0530 Subject: [PATCH 2/4] Update index.html --- index.html | 636 ++++++++++++++++++++++++++++++++++++++++------------- 1 file changed, 484 insertions(+), 152 deletions(-) diff --git a/index.html b/index.html index dd11f826..ecc62fe2 100644 --- a/index.html +++ b/index.html @@ -1,157 +1,489 @@ - - - - - - TODO Resume - - - - - - - - - - - - - - - -
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- - + + + + + Risk Analyst | Jayesh R. Parmar + + + + +
+ + +
+ + +
+
+

Risk Analyst II Quality Auditor

+

+ Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, + chargebacks, loss prevention, and quality auditing. Trusted professional in compliance, + coaching, and performance improvement. +

+
+ Contact Me + View Experience
- -
- -
-

Find me on social media.

- - - - - - -

Powered by w3.css

-
- - +
+
+
+
+ + +
+

Services

+

Professional expertise across risk, fraud, compliance, and quality assurance.

+
+
+

Risk Assessment

+

Comprehensive analysis of transaction patterns to identify financial and operational risk.

+
+
+

Fraud Prevention

+

Real-time screening and early detection strategies to prevent fraud and chargebacks.

+
+
+

Transaction Monitoring

+

Continuous review of high-risk transactions using advanced monitoring tools.

+
+
+

Compliance Audits

+

Ensuring all investigations align with policies, regulations, and quality benchmarks.

+
+
+

Quality Assurance

+

Coaching analysts, identifying gaps, and improving operational accuracy and efficiency.

+
+
+
+ + +
+

Experience

+

15+ years of expertise across risk, fraud, and quality operations.

+ +
+

Etech Global Services

+ Risk Analyst II – Quality Auditor | Jan 2026 – Present +
    +
  • Conduct quality audits on risk cases for accuracy and compliance.
    • +
  • Provide analyst coaching and feedback.
    • +
  • Track quality trends and process gaps.
    • +
  • Collaborate with operations and training teams to improve risk detection standards.
    • +
+
+ +
+

Etech Global Services

+ Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 +
    +
  • Investigated disputed card transactions and resolved cases via refunds, debits, or write-offs.
    • +
  • Researched transactions to determine legitimacy and fraud patterns.
    • +
  • Communicated findings to consumers and merchants via formal correspondence.
    • +
  • Performed real-time fraud and risk screening for a leading U.S. travel website.
    • +
  • Reviewed transactions generated by Accertify to detect and prevent losses.
    • +
  • Trained new analysts and supported onboarding.
    • +
  • Approved transactions in bulk by reviewing minimal data to clear queues.
    • +
  • Handled ~70 detailed investigations per day and ~500 bulk resolutions.
    • +
+
+ +
+

Motif India Pvt. Ltd. (now TTEC)

+ Sr. Fraud Analyst | Feb 2011 – Sep 2017 +
    +
  • Performed real-time fraud screening for travel websites.
    • +
  • Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention.
    • +
  • Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks).
    • +
  • Validated reservations, profiles, and properties.
    • +
  • Identified fraud trends and reported them to management for rule development.
    • +
  • Communicated directly with airlines, hotels, rental car companies, banks, and customers.
    • +
  • Reviewed 100+ transactions daily and handled 70+ customer emails per day.
    • +
  • Resolved customer issues related to quality, cancellations, refunds, and policy concerns.
    • +
  • Handled B2B communications with rental car partners.
    • +
+
+ +
+

Etech Global Services

+ Chat Representative | Jul 2010 – Jan 2011 +
    +
  • Sold internet and phone connections through live chat support.
    • +
+
+ +
+

Mangalam Information Technologies Ltd.

+ Sales Representative | Jan 2009 – Dec 2009 +
    +
  • Sold Mediclaim insurance policies primarily to senior citizens.
    • +
+
+ +
+

Etech Global Services

+ Customer Care Representative | Sep 2006 – Nov 2008 +
    +
  • Placed orders for U.S. sales representatives for phone and TV connections.
    • +
+
+
+ + +
+

Tools & Technologies

+

Platforms and systems used across risk, fraud, and quality operations.

+
+
Salesforce
+
Accertify
+
Lantern
+
Zendesk
+
Fraud Console
+
LUX
+
Torch
+
Emailage
+
Targus
+
WPP
+
MS Word
+
Excel
+
+
+ + +
+

Contact

+

Let’s connect to discuss risk, compliance, and quality assurance opportunities.

+
+ Email Me + Call Me +
+
+ +
+

© 2026 Jayesh R. Parmar. All rights reserved.

+
+ + + From 933eae75e2af683b6b306c9b2dbc18af8c2565ec Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 13:03:40 +0530 Subject: [PATCH 3/4] Update README.md --- README.md | 119 ++++++++++++++++++------------------------------------ 1 file changed, 39 insertions(+), 80 deletions(-) diff --git a/README.md b/README.md index 22ce234a..bd814959 100644 --- a/README.md +++ b/README.md @@ -1,80 +1,39 @@ -Name: Jayesh R. Parmar -Location: Halol, Gujarat, India -Phone: 9054798160 -Email: jp18886@yahoo.co.in - -Professional Summary: -Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, chargebacks, loss prevention, and quality auditing. Proven expertise in compliance, coaching, and performance improvement for risk operations. - -Experience: - -Etech Global Services -Risk Analyst II – Quality Auditor | Jan 2026 – Present - -Conduct quality audits on risk cases for accuracy and compliance. - -Provide analyst coaching and feedback. - -Track quality trends and process gaps. - -Collaborate with operations and training teams to improve risk detection standards. - -Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 - -Investigated disputed credit and debit card transactions and resolved cases via refunds, debits, or write-offs. - -Researched transactions to determine legitimacy and fraud patterns. - -Communicated findings to consumers and merchants via formal correspondence. - -Performed real-time fraud and risk screening for a leading U.S. travel website. - -Reviewed transactions generated by Accertify to detect and prevent losses. - -Trained new analysts and supported onboarding. - -Approved transactions in bulk by reviewing minimal data to clear queues. - -Handled ~70 detailed investigations per day and ~500 bulk resolutions. - -Tools: Salesforce, Accertify, and other external risk platforms. - -Motif India Pvt. Ltd. (now TTEC) -Sr. Fraud Analyst | Feb 2011 – Sep 2017 - -Performed real-time fraud screening for travel websites. - -Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention. - -Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks). - -Validated reservations, profiles, and properties. - -Identified fraud trends and reported them to management for rule development. - -Communicated directly with airlines, hotels, rental car companies, banks, and customers. - -Tools: Fraud Console, LUX, Lantern, Zendesk, Torch, Accertify, Emailage, Targus, WPP, and other external tools. - -Reviewed 100+ transactions daily and handled 70+ customer emails per day. - -Resolved customer issues related to quality, cancellations, refunds, and policy concerns. - -Handled B2B communications with rental car partners. - -Earlier Roles: - -Etech Global Services – Chat Representative | Jul 2010 – Jan 2011 - -Mangalam Information Technologies Ltd. – Sales Representative | Jan 2009 – Dec 2009 - -Etech Global Services – Customer Care Representative | Sep 2006 – Nov 2008 - -Education: -HSC (Science Stream), 2004 - -Personal Details: -Languages: Hindi, Gujarati, English -Interests: Art, Fish Keeping - -Include a prominent Download Resume (PDF) button and a Contact section with email and phone. Ensure the website is fast, responsive, and suitable for professional job +DINESH PARMAR +Ahmedabad, India 380028 • +91 90990 15620 • d.prmr2050@gmail.com +Professional Summary +Results-driven operations and analytics professional with 15+ years of experience in financial data management, leadership reporting, and team supervision. Skilled at streamlining processes, mentoring teams, and driving performance improvements in fast-changing environments. Recognized for exceptional problem-solving abilities, clear communication, and strong client relationship management. +Core Competencies +• Operations & Workflow Management +• Financial & Leadership Reporting +• Recruiting & Talent Development +• Strategic Planning & Process Optimization +• Employee Performance Evaluation +• Client Support & Stakeholder Communication +Professional Experience +● Assistant Manager | QX Global Services Pvt. Ltd., Ahmedabad +Nov 2016 – Present +• Lead daily operations and supervise staff to ensure consistent workflow and high-quality client deliverables. +• Implement process improvements that enhanced efficiency and reduced turnaround time. +• Provide escalation support, resolving complex client issues promptly. +● Senior Analyst | S&P Global Market Intelligence, Ahmedabad +Dec 2009 – Jul 2016 +• Collected and analyzed financial data for European region banks, ensuring accuracy and completeness for SNL products. +• Maintained key departmental data systems and supported clients on data-related queries. +• Tools: CTS, West, Extractor. +● Customer Care Representative | LionTEL Info Solutions Pvt. Ltd., Ahmedabad +Jun 2009 – Dec 2009 +• Marketed and sold debt management programs to a diverse client base. +● Site Coordinator / HR Assistant | PMC Projects India Pvt. Ltd., Mundra +Apr 2008 – Mar 2009 +• Coordinated operations across mining project sites and assisted HR in recruitment and employee management. +● Customer Care Representative | Etech, Inc., Gandhinagar +Nov 2006 – Apr 2008 +• Processed purchase orders and promoted telecom/broadband products to prospective customers. +● Customer Care Representative | Reliance Infostreams Pvt. Ltd., Navi Mumbai +Jun 2006 – Nov 2006 +• Onboarded new customers, verified records, and educated them on tariff plans. +Education +• PGDB, Banking & Business Finance – The Maharaja Sayajirao University of Baroda, 2006 +• B.Com, Accounting & Finance Management – The Maharaja Sayajirao University of Baroda, 2005 +• HSC – V.M. English Medium School, Halol, 2002 +• SSC – Mithapur High School, Mithapur, 2000 From e4fffd8b93c2978223bb6bee12da5a9494f14c3d Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 13:04:00 +0530 Subject: [PATCH 4/4] Update index.html --- index.html | 710 ++++++++++++++++++++++++++++------------------------- 1 file changed, 379 insertions(+), 331 deletions(-) diff --git a/index.html b/index.html index ecc62fe2..ac4f323d 100644 --- a/index.html +++ b/index.html @@ -3,487 +3,535 @@ - Risk Analyst | Jayesh R. Parmar - + Dinesh Parmar | Professional Resume -
- -
+
+ -
-
-

Risk Analyst II Quality Auditor

+
+
+

Dinesh Parmar

+

Operations & Analytics Professional

- Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, - chargebacks, loss prevention, and quality auditing. Trusted professional in compliance, - coaching, and performance improvement. + Results-driven operations and analytics professional with 15+ years of experience + in financial data management, leadership reporting, and team supervision. Known for + streamlining processes, mentoring teams, and driving performance improvements in + fast-changing environments.

- Contact Me - View Experience + View Experience + Contact Me
-
-
+
+ + +
+

Professional Summary

+
+

+ Results-driven operations and analytics professional with 15+ years of experience + in financial data management, leadership reporting, and team supervision. Skilled at + streamlining processes, mentoring teams, and driving performance improvements in + fast-changing environments. Recognized for exceptional problem-solving abilities, + clear communication, and strong client relationship management. +

- -
-

Services

-

Professional expertise across risk, fraud, compliance, and quality assurance.

-
-
-

Risk Assessment

-

Comprehensive analysis of transaction patterns to identify financial and operational risk.

-
-
-

Fraud Prevention

-

Real-time screening and early detection strategies to prevent fraud and chargebacks.

+ +
+

Core Competencies

+
+
+

Operations

+
    +
  • Operations & Workflow Management
    • +
  • Strategic Planning
    • +
  • Process Optimization
    • +
-
-

Transaction Monitoring

-

Continuous review of high-risk transactions using advanced monitoring tools.

+
+

Analytics & Reporting

+
    +
  • Financial & Leadership Reporting
    • +
  • Data Accuracy & Validation
    • +
  • Performance Tracking
    • +
-
-

Compliance Audits

-

Ensuring all investigations align with policies, regulations, and quality benchmarks.

+
+

People Management

+
    +
  • Recruiting & Talent Development
    • +
  • Employee Performance Evaluation
    • +
  • Team Mentoring & Coaching
    • +
-
-

Quality Assurance

-

Coaching analysts, identifying gaps, and improving operational accuracy and efficiency.

+
+

Client & Stakeholder

+
    +
  • Client Support
    • +
  • Stakeholder Communication
    • +
  • Escalation Management
    • +
-

Experience

-

15+ years of expertise across risk, fraud, and quality operations.

- -
-

Etech Global Services

- Risk Analyst II – Quality Auditor | Jan 2026 – Present -
    -
  • Conduct quality audits on risk cases for accuracy and compliance.
    • -
  • Provide analyst coaching and feedback.
    • -
  • Track quality trends and process gaps.
    • -
  • Collaborate with operations and training teams to improve risk detection standards.
    • -
-
- -
-

Etech Global Services

- Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 -
    -
  • Investigated disputed card transactions and resolved cases via refunds, debits, or write-offs.
    • -
  • Researched transactions to determine legitimacy and fraud patterns.
    • -
  • Communicated findings to consumers and merchants via formal correspondence.
    • -
  • Performed real-time fraud and risk screening for a leading U.S. travel website.
    • -
  • Reviewed transactions generated by Accertify to detect and prevent losses.
    • -
  • Trained new analysts and supported onboarding.
    • -
  • Approved transactions in bulk by reviewing minimal data to clear queues.
    • -
  • Handled ~70 detailed investigations per day and ~500 bulk resolutions.
    • -
-
- -
-

Motif India Pvt. Ltd. (now TTEC)

- Sr. Fraud Analyst | Feb 2011 – Sep 2017 -
    -
  • Performed real-time fraud screening for travel websites.
    • -
  • Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention.
    • -
  • Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks).
    • -
  • Validated reservations, profiles, and properties.
    • -
  • Identified fraud trends and reported them to management for rule development.
    • -
  • Communicated directly with airlines, hotels, rental car companies, banks, and customers.
    • -
  • Reviewed 100+ transactions daily and handled 70+ customer emails per day.
    • -
  • Resolved customer issues related to quality, cancellations, refunds, and policy concerns.
    • -
  • Handled B2B communications with rental car partners.
    • -
-
- -
-

Etech Global Services

- Chat Representative | Jul 2010 – Jan 2011 -
    -
  • Sold internet and phone connections through live chat support.
    • -
-
- -
-

Mangalam Information Technologies Ltd.

- Sales Representative | Jan 2009 – Dec 2009 -
    -
  • Sold Mediclaim insurance policies primarily to senior citizens.
    • -
-
- -
-

Etech Global Services

- Customer Care Representative | Sep 2006 – Nov 2008 -
    -
  • Placed orders for U.S. sales representatives for phone and TV connections.
    • -
+

Professional Experience

+
+
+

Assistant Manager — QX Global Services Pvt. Ltd., Ahmedabad

+ Nov 2016 – Present +
    +
  • Lead daily operations and supervise staff to ensure consistent workflow and high-quality client deliverables.
    • +
  • Implement process improvements that enhanced efficiency and reduced turnaround time.
    • +
  • Provide escalation support, resolving complex client issues promptly.
    • +
+
+
+

Senior Analyst — S&P Global Market Intelligence, Ahmedabad

+ Dec 2009 – Jul 2016 +
    +
  • Collected and analyzed financial data for European region banks, ensuring accuracy and completeness for SNL products.
    • +
  • Maintained key departmental data systems and supported clients on data-related queries.
    • +
  • Tools: CTS, West, Extractor.
    • +
+
+
+

Customer Care Representative — LionTEL Info Solutions Pvt. Ltd., Ahmedabad

+ Jun 2009 – Dec 2009 +
    +
  • Marketed and sold debt management programs to a diverse client base.
    • +
+
+
+

Site Coordinator / HR Assistant — PMC Projects India Pvt. Ltd., Mundra

+ Apr 2008 – Mar 2009 +
    +
  • Coordinated operations across mining project sites and assisted HR in recruitment and employee management.
    • +
+
+
+

Customer Care Representative — Etech, Inc., Gandhinagar

+ Nov 2006 – Apr 2008 +
    +
  • Processed purchase orders and promoted telecom/broadband products to prospective customers.
    • +
+
+
+

Customer Care Representative — Reliance Infostreams Pvt. Ltd., Navi Mumbai

+ Jun 2006 – Nov 2006 +
    +
  • Onboarded new customers, verified records, and educated them on tariff plans.
    • +
+
- -
-

Tools & Technologies

-

Platforms and systems used across risk, fraud, and quality operations.

-
-
Salesforce
-
Accertify
-
Lantern
-
Zendesk
-
Fraud Console
-
LUX
-
Torch
-
Emailage
-
Targus
-
WPP
-
MS Word
-
Excel
+ +
+

Education

+
+
+

PGDB, Banking & Business Finance

+ The Maharaja Sayajirao University of Baroda — 2006 +
+
+

B.Com, Accounting & Finance Management

+ The Maharaja Sayajirao University of Baroda — 2005 +
+
+

HSC

+ V.M. English Medium School, Halol — 2002 +
+
+

SSC

+ Mithapur High School, Mithapur — 2000 +
-
-

Contact

-

Let’s connect to discuss risk, compliance, and quality assurance opportunities.

-
- Email Me - Call Me +
+

Contact

+
+

+ Ahmedabad, India 380028
+ 📞 +91 90990 15620
+ ✉️ d.prmr2050@gmail.com +

+
+ Email + LinkedIn + Resume PDF +
+
-

© 2026 Jayesh R. Parmar. All rights reserved.

+ © 2026 Dinesh Parmar. All rights reserved.
- -