From 339a7ac53e431a5e4061b75ddead5048c788d7a1 Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 02:33:24 +0530 Subject: [PATCH 1/4] Update README.md --- README.md | 81 +++++++++++++++++++++++++++++++++++++++++++++++++++++-- 1 file changed, 79 insertions(+), 2 deletions(-) diff --git a/README.md b/README.md index 8a38da42..22ce234a 100644 --- a/README.md +++ b/README.md @@ -1,3 +1,80 @@ -# Template de Currículo +Name: Jayesh R. Parmar +Location: Halol, Gujarat, India +Phone: 9054798160 +Email: jp18886@yahoo.co.in -Template em HTML e CSS para um breve hands on durante a Master Class "Criando um Currículo de Sucesso - O Passo a Passo em Tempo Real". +Professional Summary: +Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, chargebacks, loss prevention, and quality auditing. Proven expertise in compliance, coaching, and performance improvement for risk operations. + +Experience: + +Etech Global Services +Risk Analyst II – Quality Auditor | Jan 2026 – Present + +Conduct quality audits on risk cases for accuracy and compliance. + +Provide analyst coaching and feedback. + +Track quality trends and process gaps. + +Collaborate with operations and training teams to improve risk detection standards. + +Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 + +Investigated disputed credit and debit card transactions and resolved cases via refunds, debits, or write-offs. + +Researched transactions to determine legitimacy and fraud patterns. + +Communicated findings to consumers and merchants via formal correspondence. + +Performed real-time fraud and risk screening for a leading U.S. travel website. + +Reviewed transactions generated by Accertify to detect and prevent losses. + +Trained new analysts and supported onboarding. + +Approved transactions in bulk by reviewing minimal data to clear queues. + +Handled ~70 detailed investigations per day and ~500 bulk resolutions. + +Tools: Salesforce, Accertify, and other external risk platforms. + +Motif India Pvt. Ltd. (now TTEC) +Sr. Fraud Analyst | Feb 2011 – Sep 2017 + +Performed real-time fraud screening for travel websites. + +Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention. + +Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks). + +Validated reservations, profiles, and properties. + +Identified fraud trends and reported them to management for rule development. + +Communicated directly with airlines, hotels, rental car companies, banks, and customers. + +Tools: Fraud Console, LUX, Lantern, Zendesk, Torch, Accertify, Emailage, Targus, WPP, and other external tools. + +Reviewed 100+ transactions daily and handled 70+ customer emails per day. + +Resolved customer issues related to quality, cancellations, refunds, and policy concerns. + +Handled B2B communications with rental car partners. + +Earlier Roles: + +Etech Global Services – Chat Representative | Jul 2010 – Jan 2011 + +Mangalam Information Technologies Ltd. – Sales Representative | Jan 2009 – Dec 2009 + +Etech Global Services – Customer Care Representative | Sep 2006 – Nov 2008 + +Education: +HSC (Science Stream), 2004 + +Personal Details: +Languages: Hindi, Gujarati, English +Interests: Art, Fish Keeping + +Include a prominent Download Resume (PDF) button and a Contact section with email and phone. Ensure the website is fast, responsive, and suitable for professional job From 7a613b1e2aeea4ae77c76aef4326b4ad60a03400 Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 02:33:57 +0530 Subject: [PATCH 2/4] Update index.html --- index.html | 636 ++++++++++++++++++++++++++++++++++++++++------------- 1 file changed, 484 insertions(+), 152 deletions(-) diff --git a/index.html b/index.html index dd11f826..ecc62fe2 100644 --- a/index.html +++ b/index.html @@ -1,157 +1,489 @@ - - - - - - TODO Resume - - - - - - - - - - - - - - - -
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- - + + + + + Risk Analyst | Jayesh R. Parmar + + + + +
+ + +
+ + +
+
+

Risk Analyst II Quality Auditor

+

+ Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, + chargebacks, loss prevention, and quality auditing. Trusted professional in compliance, + coaching, and performance improvement. +

+
+ Contact Me + View Experience
- -
- -
-

Find me on social media.

- - - - - - -

Powered by w3.css

-
- - +
+
+
+
+ + +
+

Services

+

Professional expertise across risk, fraud, compliance, and quality assurance.

+
+
+

Risk Assessment

+

Comprehensive analysis of transaction patterns to identify financial and operational risk.

+
+
+

Fraud Prevention

+

Real-time screening and early detection strategies to prevent fraud and chargebacks.

+
+
+

Transaction Monitoring

+

Continuous review of high-risk transactions using advanced monitoring tools.

+
+
+

Compliance Audits

+

Ensuring all investigations align with policies, regulations, and quality benchmarks.

+
+
+

Quality Assurance

+

Coaching analysts, identifying gaps, and improving operational accuracy and efficiency.

+
+
+
+ + +
+

Experience

+

15+ years of expertise across risk, fraud, and quality operations.

+ +
+

Etech Global Services

+ Risk Analyst II – Quality Auditor | Jan 2026 – Present +
    +
  • Conduct quality audits on risk cases for accuracy and compliance.
    • +
  • Provide analyst coaching and feedback.
    • +
  • Track quality trends and process gaps.
    • +
  • Collaborate with operations and training teams to improve risk detection standards.
    • +
+
+ +
+

Etech Global Services

+ Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 +
    +
  • Investigated disputed card transactions and resolved cases via refunds, debits, or write-offs.
    • +
  • Researched transactions to determine legitimacy and fraud patterns.
    • +
  • Communicated findings to consumers and merchants via formal correspondence.
    • +
  • Performed real-time fraud and risk screening for a leading U.S. travel website.
    • +
  • Reviewed transactions generated by Accertify to detect and prevent losses.
    • +
  • Trained new analysts and supported onboarding.
    • +
  • Approved transactions in bulk by reviewing minimal data to clear queues.
    • +
  • Handled ~70 detailed investigations per day and ~500 bulk resolutions.
    • +
+
+ +
+

Motif India Pvt. Ltd. (now TTEC)

+ Sr. Fraud Analyst | Feb 2011 – Sep 2017 +
    +
  • Performed real-time fraud screening for travel websites.
    • +
  • Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention.
    • +
  • Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks).
    • +
  • Validated reservations, profiles, and properties.
    • +
  • Identified fraud trends and reported them to management for rule development.
    • +
  • Communicated directly with airlines, hotels, rental car companies, banks, and customers.
    • +
  • Reviewed 100+ transactions daily and handled 70+ customer emails per day.
    • +
  • Resolved customer issues related to quality, cancellations, refunds, and policy concerns.
    • +
  • Handled B2B communications with rental car partners.
    • +
+
+ +
+

Etech Global Services

+ Chat Representative | Jul 2010 – Jan 2011 +
    +
  • Sold internet and phone connections through live chat support.
    • +
+
+ +
+

Mangalam Information Technologies Ltd.

+ Sales Representative | Jan 2009 – Dec 2009 +
    +
  • Sold Mediclaim insurance policies primarily to senior citizens.
    • +
+
+ +
+

Etech Global Services

+ Customer Care Representative | Sep 2006 – Nov 2008 +
    +
  • Placed orders for U.S. sales representatives for phone and TV connections.
    • +
+
+
+ + +
+

Tools & Technologies

+

Platforms and systems used across risk, fraud, and quality operations.

+
+
Salesforce
+
Accertify
+
Lantern
+
Zendesk
+
Fraud Console
+
LUX
+
Torch
+
Emailage
+
Targus
+
WPP
+
MS Word
+
Excel
+
+
+ + +
+

Contact

+

Let’s connect to discuss risk, compliance, and quality assurance opportunities.

+
+ Email Me + Call Me +
+
+ +
+

© 2026 Jayesh R. Parmar. All rights reserved.

+
+ + + From fc45cd9f98e334fecaae1ef70b1be59d90c89c72 Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 14:16:44 +0530 Subject: [PATCH 3/4] Update README.md --- README.md | 139 +++++++++++++++++++++++------------------------------- 1 file changed, 59 insertions(+), 80 deletions(-) diff --git a/README.md b/README.md index 22ce234a..32a8c1b1 100644 --- a/README.md +++ b/README.md @@ -1,80 +1,59 @@ -Name: Jayesh R. Parmar -Location: Halol, Gujarat, India -Phone: 9054798160 -Email: jp18886@yahoo.co.in - -Professional Summary: -Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, chargebacks, loss prevention, and quality auditing. Proven expertise in compliance, coaching, and performance improvement for risk operations. - -Experience: - -Etech Global Services -Risk Analyst II – Quality Auditor | Jan 2026 – Present - -Conduct quality audits on risk cases for accuracy and compliance. - -Provide analyst coaching and feedback. - -Track quality trends and process gaps. - -Collaborate with operations and training teams to improve risk detection standards. - -Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 - -Investigated disputed credit and debit card transactions and resolved cases via refunds, debits, or write-offs. - -Researched transactions to determine legitimacy and fraud patterns. - -Communicated findings to consumers and merchants via formal correspondence. - -Performed real-time fraud and risk screening for a leading U.S. travel website. - -Reviewed transactions generated by Accertify to detect and prevent losses. - -Trained new analysts and supported onboarding. - -Approved transactions in bulk by reviewing minimal data to clear queues. - -Handled ~70 detailed investigations per day and ~500 bulk resolutions. - -Tools: Salesforce, Accertify, and other external risk platforms. - -Motif India Pvt. Ltd. (now TTEC) -Sr. Fraud Analyst | Feb 2011 – Sep 2017 - -Performed real-time fraud screening for travel websites. - -Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention. - -Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks). - -Validated reservations, profiles, and properties. - -Identified fraud trends and reported them to management for rule development. - -Communicated directly with airlines, hotels, rental car companies, banks, and customers. - -Tools: Fraud Console, LUX, Lantern, Zendesk, Torch, Accertify, Emailage, Targus, WPP, and other external tools. - -Reviewed 100+ transactions daily and handled 70+ customer emails per day. - -Resolved customer issues related to quality, cancellations, refunds, and policy concerns. - -Handled B2B communications with rental car partners. - -Earlier Roles: - -Etech Global Services – Chat Representative | Jul 2010 – Jan 2011 - -Mangalam Information Technologies Ltd. – Sales Representative | Jan 2009 – Dec 2009 - -Etech Global Services – Customer Care Representative | Sep 2006 – Nov 2008 - -Education: -HSC (Science Stream), 2004 - -Personal Details: -Languages: Hindi, Gujarati, English -Interests: Art, Fish Keeping - -Include a prominent Download Resume (PDF) button and a Contact section with email and phone. Ensure the website is fast, responsive, and suitable for professional job +CURRICULUM-VITAE +PIYUSHBHAI JASWANTSINH SOLANKI +B-17, Vaikunth Society, Near Water Tank, +Vadodara Road, HALOL-389350, Dist. Panchmahal. +Mob.No.9664646338, 8160199062 +E-mail ID : piyushsolanki1530@gmail.com + +Personal Information : + + Date of Birth : 25-04-1990 + Gender : Male + Marital Status : Married + Languages known : Gujarati, Hindi & English. + Hobbies : Playing Cricket, Listening Music + +Educational Qualification : + +Examination Passed Board / University Year of Passing % of Marks +S.S.C. G.S.E.B. Gandhinagar Mar-2005 67.29% +H.S.C. G.H.S.E.B. Gandhinagar Mar-2007 65.00% +P.T.C. SEB Gandhinagar May-2010 76.80% +CCC DOEACC Society 2012 Bonafide +B.A. Guj.uni. Ahmedabad 2012 2nd Class +B.ed. Guj.uni. Ahmedabad 2014 Distinction +P.G.D.C.A. ITCT HALOL 2015 A+ +M.A. BAOU Running + +Work Experience : + + Worked with HALOL KUMAR SHALA (Halol) under Pratham Foundation Organization (Halol) as a Teacher for 4 years. + + Worked with IDBI (Halol Branch) as a Sales Executive (Account Opening) for 6 months. + Worked with ICIC Bank (Halol Branch) as a Senior Sales Executive (Auto Loan) from 1st April, 2017 to 1st May, 2019. + Worked with Fullturn India Credit Company (Gram Shakti Bodeli Branch) as a Manager (Loan against Property) from 2nd May,2019 to 8th January,2021. + Worked with IDFC Bank Ltd. (Halol Branch) as a Manager (Loan against Property) from 11th January,2021 To 4th November,2025. + +Job Profile : + + Branch Portfolio Management. + Branch work target distribution to filed officers. + Field work troubleshooting. + Customer Care & Customer Council ling. + Loan Amount Recovery. + Verifying Financial Report & Property documents. + Property Identification. + Reporting to Area Manager. + Group Loan & Loan Recovery Target follow up. + Loan Documentation. + Customer Date Collection. + Credit Card Marketing. + Account Opening. + +Strength : + + Good Communication Skill. + Hard working. + Self Confident. + Positive Attitude. + Keen to learn things. From b5df1df5513d535200b1af605c3d3db82e6036ab Mon Sep 17 00:00:00 2001 From: jparmar102072-commits Date: Thu, 29 Jan 2026 14:17:23 +0530 Subject: [PATCH 4/4] Update index.html --- index.html | 653 ++++++++++++++++++++++++----------------------------- 1 file changed, 298 insertions(+), 355 deletions(-) diff --git a/index.html b/index.html index ecc62fe2..a265fd96 100644 --- a/index.html +++ b/index.html @@ -3,487 +3,430 @@ - Risk Analyst | Jayesh R. Parmar - + Piyush Solanki - Online Resume + + +
- +
- -
-
-

Risk Analyst II Quality Auditor

+ +
+
+
Banking & Finance Professional
+

Hello, I'm
Piyush Solanki

- Risk Analyst with 15+ years of experience in risk assessment, transaction monitoring, - chargebacks, loss prevention, and quality auditing. Trusted professional in compliance, - coaching, and performance improvement. + Experienced banking professional with 7+ years in retail banking, loan against property (LAP), auto loans, branch operations, recovery, and customer relationship management.

-
- Contact Me - View Experience +
+ +
-
-
-
-
- -
-

Services

-

Professional expertise across risk, fraud, compliance, and quality assurance.

-
-
-

Risk Assessment

-

Comprehensive analysis of transaction patterns to identify financial and operational risk.

-
-
-

Fraud Prevention

-

Real-time screening and early detection strategies to prevent fraud and chargebacks.

-
-
-

Transaction Monitoring

-

Continuous review of high-risk transactions using advanced monitoring tools.

-
-
-

Compliance Audits

-

Ensuring all investigations align with policies, regulations, and quality benchmarks.

-
-
-

Quality Assurance

-

Coaching analysts, identifying gaps, and improving operational accuracy and efficiency.

-
+
+ Profile Photo
- -
-

Experience

-

15+ years of expertise across risk, fraud, and quality operations.

+ +
+
+ +

Contact Information

+

+ 📍 B-17, Vaikunth Society, Near Water Tank, Vadodara Road, Halol – 389350, Dist. Panchmahal
+ 📞 9664646338 / 8160199062
+ 📧 piyushsolanki1530@gmail.com +

+ +

Career Objective

+

+ Results-driven banking professional with over 7+ years of experience in retail banking, loan against property (LAP), auto loans, branch operations, recovery, and customer relationship management. Seeking a growth-oriented role where I can contribute my expertise to organizational success. +

-
-

Etech Global Services

- Risk Analyst II – Quality Auditor | Jan 2026 – Present +

Professional Summary

    -
  • Conduct quality audits on risk cases for accuracy and compliance.
    • -
  • Provide analyst coaching and feedback.
    • -
  • Track quality trends and process gaps.
    • -
  • Collaborate with operations and training teams to improve risk detection standards.
    • +
  • 7+ years of experience in banking, NBFC, and financial services.
    • +
  • Expertise in Loan Against Property (LAP), auto loans, recovery, and account opening.
    • +
  • Proficient in Finacle, Salesforce (SFDC), eMudra, iLearn, Outlook, e-Statement, Edge, Foreclosure Systems, Banking Partner, and SalesOne.
    • +
  • Strong leadership, communication, and target-achievement skills.
-
-
-

Etech Global Services

- Risk Analyst II / Fraud Analyst | Chargeback Analyst | Sep 2017 – Dec 2025 +

Work Experience

+ +

+ Manager – Loan Against Property + Jan 2021 – Jan 2026
+ IDFC First Bank Ltd., Halol Branch +

    -
  • Investigated disputed card transactions and resolved cases via refunds, debits, or write-offs.
    • -
  • Researched transactions to determine legitimacy and fraud patterns.
    • -
  • Communicated findings to consumers and merchants via formal correspondence.
    • -
  • Performed real-time fraud and risk screening for a leading U.S. travel website.
    • -
  • Reviewed transactions generated by Accertify to detect and prevent losses.
    • -
  • Trained new analysts and supported onboarding.
    • -
  • Approved transactions in bulk by reviewing minimal data to clear queues.
    • -
  • Handled ~70 detailed investigations per day and ~500 bulk resolutions.
    • +
  • Managed branch portfolio and recovery targets.
    • +
  • Verified financial statements and property documents.
    • +
  • Conducted property identification and site visits.
    • +
  • Coordinated with sales teams and field officers.
    • +
  • Ensured customer satisfaction and regulatory compliance.
-
-
-

Motif India Pvt. Ltd. (now TTEC)

- Sr. Fraud Analyst | Feb 2011 – Sep 2017 +

+ Manager – Loan Against Property + May 2019 – Jan 2021
+ Fullerton India Credit Company, Gram Shakti Bodeli Branch +

    -
  • Performed real-time fraud screening for travel websites.
    • -
  • Reviewed transactions using Accertify and Lantern for early fraud detection and loss prevention.
    • -
  • Served as a Trust & Safety team member for C2C platforms (Levels 100, 200, and 300 – Chargebacks).
    • -
  • Validated reservations, profiles, and properties.
    • -
  • Identified fraud trends and reported them to management for rule development.
    • -
  • Communicated directly with airlines, hotels, rental car companies, banks, and customers.
    • -
  • Reviewed 100+ transactions daily and handled 70+ customer emails per day.
    • -
  • Resolved customer issues related to quality, cancellations, refunds, and policy concerns.
    • -
  • Handled B2B communications with rental car partners.
    • +
  • Handled loan processing, documentation, and disbursement.
    • +
  • Led field operations and recovery follow-ups.
    • +
  • Maintained portfolio quality and customer relationships.
-
-
-

Etech Global Services

- Chat Representative | Jul 2010 – Jan 2011 +

+ Senior Sales Executive – Auto Loans + Apr 2017 – May 2019
+ ICICI Bank Ltd., Halol Branch +

    -
  • Sold internet and phone connections through live chat support.
    • +
  • Achieved auto loan sales targets.
    • +
  • Managed customer acquisition and loan processing.
    • +
  • Provided excellent customer service.
-
-
-

Mangalam Information Technologies Ltd.

- Sales Representative | Jan 2009 – Dec 2009 +

+ Sales Executive – Account Opening + 6 Months
+ IDBI Bank Ltd., Halol Branch +

    -
  • Sold Mediclaim insurance policies primarily to senior citizens.
    • +
  • Opened CASA accounts and cross-sold banking products.
    • +
  • Assisted customers with onboarding and documentation.
-
-
-

Etech Global Services

- Customer Care Representative | Sep 2006 – Nov 2008 +

+ Teacher + 4 Years
+ Halol Kumar Shala, Pratham Foundation, Halol +

    -
  • Placed orders for U.S. sales representatives for phone and TV connections.
    • +
  • Delivered quality education and supported student development.
-
-
- -
-

Tools & Technologies

-

Platforms and systems used across risk, fraud, and quality operations.

-
-
Salesforce
-
Accertify
-
Lantern
-
Zendesk
-
Fraud Console
-
LUX
-
Torch
-
Emailage
-
Targus
-
WPP
-
MS Word
-
Excel
-
-
+

Educational Qualifications

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
QualificationBoard / UniversityYearResult
PGDCAITCT, Halol2015A+
B.Ed.Gujarat University2014Distinction
B.A.Gujarat University2012Second Class
CCCDOEACC Society2012Bonafide
P.T.C.SEB, Gandhinagar201076.80%
H.S.C.G.H.S.E.B., Gandhinagar200765.00%
S.S.C.G.S.E.B., Gandhinagar200567.29%
+ +

Technical & Banking Skills

+
    +
  • Banking Software: Finacle, Salesforce (SFDC), eMudra, iLearn, Outlook, e-Statement, Edge, Foreclosure Systems, Banking Partner, SalesOne
    • +
  • Loan Processing, Credit Assessment, Documentation, Recovery
    • +
  • Branch Operations, Portfolio Management, Compliance
    • +
  • Customer Relationship Management, Sales & Marketing
    • +
+ +

Key Responsibilities

+
    +
  • Branch portfolio management and target distribution
    • +
  • Field operations and troubleshooting
    • +
  • Customer counseling and service
    • +
  • Loan recovery and follow-ups
    • +
  • Verification of financial and property documents
    • +
  • Property identification and site visits
    • +
  • Reporting to Area Manager
    • +
  • Group loan coordination
    • +
  • Credit card marketing and account opening
    • +
+ +

Strengths

+
    +
  • Excellent communication skills
    • +
  • Hardworking and self-motivated
    • +
  • Positive attitude and adaptability
    • +
  • Strong learning ability and confidence
    • +
+ +

Personal Information

+
    +
  • Date of Birth: 25-04-1990
    • +
  • Gender: Male
    • +
  • Marital Status: Married
    • +
  • Languages Known: Gujarati, Hindi, English
    • +
  • Hobbies: Playing cricket, listening to music
    • +
- -
-

Contact

-

Let’s connect to discuss risk, compliance, and quality assurance opportunities.

-
- Email Me - Call Me
-