@@ -5,10 +5,9 @@ description: SQL POS frequently-asked questions
55slug : /faq/sql-pos
66tags : ["SQL Account", "FAQ", "POS"]
77---
8+ ## Normal POS FAQ
89
9- List of frequently-asked questions.
10-
11- ### Error When install SQL POS : Must specify additional Parameter
10+ ### 1. Error When install SQL POS : Must specify additional Parameter
1211
1312![ 1] ( ../../../static/img/integration/pos/qna/1.png )
1413
@@ -33,36 +32,36 @@ List of frequently-asked questions.
3332
3433 3 . Control Panel | Uninstall SQL-POS
3534
36- ### Use Offline Mode
35+ ### 2. Use Offline Mode
3736
3837- Unable to capture live Master Transaction from SQL Acc Master
3938
40- ### SQL POS is only Standalone PC
39+ ### 3. SQL POS is only Standalone PC
4140
4241- The reason due to when Database corrupt, it won’t corrupt all, so preferable
4342 Standalone
4443
45- ### Even though I set to Each Bill(Real Time) still unable to get the UTD QTY in SQL POS?
44+ ### 4. Even though I set to Each Bill(Real Time) still unable to get the UTD QTY in SQL POS?
4645
4746- In Setting - > SQL Account -> Need to ticked Run This POS When call from
4847 SQLAcc
4948
5049 ![ 4] ( ../../../static/img/integration/pos/qna/4.png )
5150
52- ### Why keep prompt me Network failed?
51+ ### 5. Why keep prompt me Network failed?
5352
54531 . Make sure have install Firebird
5554
56552 . SQL Account have to Set to ** Firebird Server** if setting ticked ** Run this POS when call from SQLAcc**
5756
58- ### Added Stock Item Code with Chinese word, prompt me unable to find this Product Code ???
57+ ### 6. Added Stock Item Code with Chinese word, prompt me unable to find this Product Code ???
5958
6059- SQL POS unable to support Unicode on Code, may key in the Chinese Word in Item Description
6160- Code Only Alphanumeric
6261
63- ### Previously using IT Uni POS, how should I integrate in SQL?
62+ ### 7. Previously using IT Uni POS, how should I integrate in SQL?
6463
65- #### .1 SQL POS 316 -> FoxPro
64+ #### 1. SQL POS 316 -> FoxPro
6665
67661 . In SQL Account -> Click on SQL POS(to generate New POS Database)
6867
@@ -76,12 +75,12 @@ List of frequently-asked questions.
7675
7776 3 . Click on Migrate
7877
79- #### .2 SQL POS 333 - > Firebird Database
78+ #### 2. SQL POS 333 - > Firebird Database
8079
8180In SQL POS System -> Double click SQL POS -> Logon Screen -> Right Click
8281Restore Database
8382
84- ### Print Receipt Chinese word show in ???
83+ ### 8. Print Receipt Chinese word show in ???
8584
8685- Reason due to Non-Unicode program set to Chinese
8786
@@ -111,7 +110,7 @@ Solution :
111110
1121115 . Save the report
113112
114- ### Error Message : Warning : Assigned Printer does not exist : Print to PDF (Mac Desktop)
113+ ### 9. Error Message : Warning : Assigned Printer does not exist : Print to PDF (Mac Desktop)
115114
116115 
117116
@@ -120,7 +119,7 @@ Solution:
1201191 . ** Testing Database only** - Delete whole ITUnicode database
1211202 . ** Real Database** – May request backup from user upload to us to check (suspect file corrupted)
122121
123- ### Unable to capture correct price Tag Price
122+ ### 10. Unable to capture correct price Tag Price
124123
125124Assigned price tag for item A and Item B, how come only first Item A will capture price tag
126125price, but second item B ref price?
@@ -131,15 +130,15 @@ Setting -> SQL Account -> Ticked Unlink SQL Accounting when available
131130
132131![ 12] ( ../../../static/img/integration/pos/qna/12.png )
133132
134- ### Error Message : Failed to Set
133+ ### 11. Error Message : Failed to Set
135134
136135![ 13] ( ../../../static/img/integration/pos/qna/13.png )
137136
138137** Solution :**
139138
140139- Make sure install SQL With 759 & above
141140
142- ### What is Price Set in Stock Item?
141+ ### 12. What is Price Set in Stock Item?
143142
144143- Multiple price set in Maintain Stock Item, user allow to set multiple price with comma.
145144
@@ -154,22 +153,22 @@ Setting -> SQL Account -> Ticked Unlink SQL Accounting when available
154153
155154 ![ 15] ( ../../../static/img/integration/pos/qna/15.png )
156155
157- ### What to do if I want to print Barcode Label with Chinese Company Name?
156+ ### 13. What to do if I want to print Barcode Label with Chinese Company Name?
158157
159158- Save as JPEG, then load the picture into Foxit Design ~
160159
161- ### Error Message : File in use when design barcode report
160+ ### 14. Error Message : File in use when design barcode report
162161
163162![ 16] ( ../../../static/img/integration/pos/qna/16.png )
164163
165164- Try Exit the program and logon
166165- Delete this report and design again
167166
168- ### Backup Error : C:\itUnicode\SQL-POS\SQL-POS-0001.fdb could not be read
167+ ### 15. Backup Error : C:\itUnicode\SQL-POS\SQL-POS-0001.fdb could not be read
169168
170169- Is due to IT Sync is running behind, may shut down IT Sync before Backup
171170
172- ### Close Counter Collect Payment Type is not match with Payment Method select in Bills
171+ ### 16. Close Counter Collect Payment Type is not match with Payment Method select in Bills
173172
174173![ 17] ( ../../../static/img/integration/pos/qna/17.png )
175174
@@ -183,13 +182,13 @@ Step to check Payment Method post to what Account
183182
184183:::
185184
186- ### Why in Setting Receipt & License Retrieve From SQL button is missing
185+ ### 17. Why in Setting Receipt & License Retrieve From SQL button is missing
187186
188187![ 18] ( ../../../static/img/integration/pos/qna/18.png )
189188
190189- Once License Registered, the button will disable ~
191190
192- ### Same receipt will auto cut to few pages
191+ ### 18. Same receipt will auto cut to few pages
193192
194193![ 19] ( ../../../static/img/integration/pos/qna/19.png )
195194
@@ -203,15 +202,15 @@ Step to check Payment Method post to what Account
203202
204203![ 20] ( ../../../static/img/integration/pos/qna/20.png )
205204
206- ### Unable to key In Daily Cash Sales No with message : The Control is Read Only
205+ ### 19. Unable to key In Daily Cash Sales No with message : The Control is Read Only
207206
208207![ 21] ( ../../../static/img/integration/pos/qna/21.png )
209208
210209** Answer :**
211210
212211- Control by license, need email to request new license key, mean Counter ID and CashSales number prefix based on license.
213212
214- ### Receipt format unable to show Chinese word
213+ ### 20. Receipt format unable to show Chinese word
215214
2162151 . Menu Screen -> Select ** Print Receipt**
217216
@@ -227,7 +226,7 @@ Step to check Payment Method post to what Account
227226After Fill in \< UTF-8\> , remember save the report.
228227:::
229228
230- ### Proper Step to set Branch SQL POS (Error Failed to Set )
229+ ### 21. Proper Step to set Branch SQL POS (Error Failed to Set )
231230
2322311 . Configure and make sure SQL able to test successful
233232
@@ -241,7 +240,7 @@ After Fill in \<UTF-8\> , remember save the report.
241240- Ping result lost 0 = 0%
242241- Unticked ** DisableChkPing**
243242
244- ### Fail to assign Printer
243+ ### 22. Fail to assign Printer
245244
246245![ 24] ( ../../../static/img/integration/pos/qna/24.png )
247246
@@ -255,15 +254,15 @@ After Fill in \<UTF-8\> , remember save the report.
255254
2562553 . Window XP -> Upgrade to Window 7 & Above
257256
258- ### How to disable preview receipt when payment done
257+ ### 23. How to disable preview receipt when payment done
259258
260259![ 25] ( ../../../static/img/integration/pos/qna/25.png )
261260
262261Solution :
263262
264263- SQL POS ** Setting** - > ** Receipt & License** Tab -> ** No Copy of Receipt** set to ** 0**
265264
266- ### What to do if disallow User to return stock?
265+ ### 24. What to do if disallow User to return stock?
267266
268267Maintain User -> Refund Item ->
269268
@@ -275,11 +274,11 @@ Set to Yes, user allow to return stock with enter - 1
275274Set to No, user disallow to save negative stock
276275:::
277276
278- ### How to un-closed counter?
277+ ### 25. How to un-closed counter?
279278
280279➔ Close Counter -> Right click un-closed counter
281280
282- ### Unable to Sent Email from Gmail : Fail to sent email
281+ ### 26. Unable to Sent Email from Gmail : Fail to sent email
283282
284283::: info
285284* (Menu -> Export Cash Sales -> Email Button -> Setting Email Server Button)*
@@ -289,7 +288,7 @@ Set to No, user disallow to save negative stock
289288
290289** Solution :**
291290
292- 1 . Follow this [ link ] ( https://myaccount.google.com/security )
291+ 1 . Follow this [ Google Account Security page ] ( https://myaccount.google.com/security )
293292
2942932 . Click on ** Less Secure App Access**
295294
@@ -299,7 +298,7 @@ Set to No, user disallow to save negative stock
299298
300299 ![ 29] ( ../../../static/img/integration/pos/qna/29.png )
301300
302- ### Post to SQL Account raise Error: Failed to Psot Payment of 02/6/2020 OLED IDispatch exception code 0 from : knockoff amount (0.00) must not exceed outstanding amount (321.6)
301+ ### 27. Post to SQL Account raise Error: Failed to Psot Payment of 02/6/2020 OLED IDispatch exception code 0 from : knockoff amount (0.00) must not exceed outstanding amount (321.6)
303302
304303![ 30] ( ../../../static/img/integration/pos/qna/30.png )
305304
@@ -311,8 +310,8 @@ Set to No, user disallow to save negative stock
311310
312311## SQL POS F&B
313312
314- ### Error Message : Counter is closed, wait for Main Counter to open
313+ ### 28. Error Message : Counter is closed, wait for Main Counter to open
315314
316- ![ 31] ( ../../../static/img/integration/pos/qna/31.png )
315+ 
317316
318- - This error message mean when there have multiple POS link together, make sure Main Counter have to Open Counter first.
317+ - This error message mean when there have multiple POS link together, make sure Main Counter have to Open Counter first.
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