From e831ba7accb546c8aa0d02affb9849c48c714313 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Wed, 25 Jun 2025 16:15:37 +0100 Subject: [PATCH 01/14] Create 2025-05-14-Multiple_branches_concept_testing.md --- ...05-14-Multiple_branches_concept_testing.md | 76 +++++++++++++++++++ 1 file changed, 76 insertions(+) create mode 100644 research/2025-05-14-Multiple_branches_concept_testing.md diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md new file mode 100644 index 000000000..eba633ccb --- /dev/null +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -0,0 +1,76 @@ +# Multiple branches concept testing + +## 2025-05-14 / Sprint 17 + +## Aims +Learn about how people’s mental models around multiple branches. + +Find out which elements of 3 concepts people find easiest to use to create multiple branches. + +**Design 1: **Works the same way routing currently does in the platform. Allows branching from any question or answer. + +**Design 2: **All questions shown on one page, where users can use dropdowns to select where form fillers go next. Allows users to add a skip from any question or answer. + +**Design 3: **Very different conceptually to current routing. Users add questions to a ‘branch’ from a specific answer in a radio list. + +## Participants +- Civil servants. Existing users, with a range of experience. +- Screened by survey to assess their level of experience of the platform +- 8 (7 useable for analysis) + +## Methodology +Concept testing of 3 designs. + +60 minute sessions. + +One task per design. Tasks carried out by giving instructions to the researcher, who navigated screens on a Mural board, imitating interactions. + +## Key Headlines +According to the quantitative data, Design 2 was the easiest to use and the most preferred by participants. + +**Design 1:** +Most managed to set at least some of the correct routes after figuring out how it worked. +4 set all the routes required. +1 did not add the final route (not from a list question) and thought they had finished +2 didn’t get as far as adding the final route. +ALL participants started by unnecessarily adding a route to the first answer in the list. +5 people talked about how tricky it was to work out which routes to set where. + +**Design 2:** +They were able to add the skips easily. +Generally positive opinions and comparisons to the other designs +In particular having it all on one page was called out as helpful. +Having the ‘default route’ displayed while adding the routing made it easier for people to realise where they did and didn’t need to add routes. +All but one participant struggled with the text of the next question not being shown. + +**Design 3:** +Mostly they manage to add the correct branches for the two answers that needed them. +Quite often there was initial confusion but they worked it out in the end. +4 people thought they also need a route for the answer that went straight down the ‘default’ route. +There was quite a lot of thought put into what a branch actually was and how it worked +4 people mentioned they liked the process of adding all the questions at once into the branch. +There were a lot of queries and mistakes around the mechanisms of adding the questions. Most expected to add the detail of each question before adding the next question. +Quite a lot of conflicting feedback and responses to using this design: +- Some were unsure where the branch ended or how it connected back to the main form. Most did eventually work it out or make correct assumptions. +Some said it was less intuitive, while others found it more intuitive. +Some were confused, while other found it quite easy to understand. +The more experienced users found this concept easier to use. + +**Broader observations** +People noticed whether a design worked in a similar way to current routing (adding questions before adding routing) or differently. Some found it helpful when it worked the same way as currently, but others said they liked adding questions when adding routing instead of before. +It can be tricky for people to understand that form fillers will go a ‘default’ route. This is seen in Designs 1 and 3, where people build a route/branch. +As a result, many want to add a route for all branches. Only experience or a lot of thinking helps them realise why they don’t need to. In Design 2, because it’s visibly demonstrated as being in place (‘go to q2’), people understand more easily. + +**Conclusions** +Design 1 is most challenging for people to use. + +Design 2 is easiest to use and preferred by more users. + +Design 3 had challenging aspects, but was well liked by some and does have positive aspects, particularly for more experienced users. + +Designs 2 and 3 both have potential opportunities and risks that should be explored. Whilst keeping in mind that Design 2 was by far the easiest to use when considering all experience levels of participants. + +## Supporting Evidence +- [Report](https://docs.google.com/presentation/d/1wO49c1MD9HzH_VLVHu4nN_BqiRb2j9fnnzgmh_MddrI/edit?slide=id.g3619d51f40a_0_67#slide=id.g3619d51f40a_0_67) +- [Playback (sprint 17 demo)](https://docs.google.com/presentation/d/1wO49c1MD9HzH_VLVHu4nN_BqiRb2j9fnnzgmh_MddrI/edit?slide=id.g3619d51f40a_0_67#slide=id.g3619d51f40a_0_67) +- [Further documentation](https://drive.google.com/drive/folders/17tSiooPfMI9GpGTCKdGqNKySkjV-Rwvi) From 7647ccd9a90b83deeef0ddc7585a97742bf3b2e2 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:57:09 +0100 Subject: [PATCH 02/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index eba633ccb..12822900d 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -3,7 +3,7 @@ ## 2025-05-14 / Sprint 17 ## Aims -Learn about how people’s mental models around multiple branches. +Learn about people’s mental models around multiple branches. Find out which elements of 3 concepts people find easiest to use to create multiple branches. From d70e6db4f5e2ff0034641abb1b2a80a11b3ad842 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:57:22 +0100 Subject: [PATCH 03/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index 12822900d..6404b2e5e 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -7,7 +7,7 @@ Learn about people’s mental models around multiple branches. Find out which elements of 3 concepts people find easiest to use to create multiple branches. -**Design 1: **Works the same way routing currently does in the platform. Allows branching from any question or answer. +**Design 1:** Works the same way routing currently does in the platform. Allows branching from any question or answer. **Design 2: **All questions shown on one page, where users can use dropdowns to select where form fillers go next. Allows users to add a skip from any question or answer. From c1c6c7d424162712ddf67b6d39c05e94e87238cb Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:57:30 +0100 Subject: [PATCH 04/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index 6404b2e5e..30e7131da 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -9,7 +9,7 @@ Find out which elements of 3 concepts people find easiest to use to create multi **Design 1:** Works the same way routing currently does in the platform. Allows branching from any question or answer. -**Design 2: **All questions shown on one page, where users can use dropdowns to select where form fillers go next. Allows users to add a skip from any question or answer. +**Design 2:** All questions shown on one page, where users can use dropdowns to select where form fillers go next. Allows users to add a skip from any question or answer. **Design 3: **Very different conceptually to current routing. Users add questions to a ‘branch’ from a specific answer in a radio list. From d5a8cfb47c16b266c1631bf44a868bced8290eb5 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:57:38 +0100 Subject: [PATCH 05/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index 30e7131da..95bd8a394 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -11,7 +11,7 @@ Find out which elements of 3 concepts people find easiest to use to create multi **Design 2:** All questions shown on one page, where users can use dropdowns to select where form fillers go next. Allows users to add a skip from any question or answer. -**Design 3: **Very different conceptually to current routing. Users add questions to a ‘branch’ from a specific answer in a radio list. +**Design 3:** Very different conceptually to current routing. Users add questions to a ‘branch’ from a specific answer in a radio list. ## Participants - Civil servants. Existing users, with a range of experience. From 6064cb202c291b96d08887bc3ccca0328b781d8c Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:57:45 +0100 Subject: [PATCH 06/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index 95bd8a394..f62419434 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -23,7 +23,7 @@ Concept testing of 3 designs. 60 minute sessions. -One task per design. Tasks carried out by giving instructions to the researcher, who navigated screens on a Mural board, imitating interactions. +One task per design. Tasks carried out by the participant giving instructions to the researcher, who navigated screens on a Mural board, imitating interactions. ## Key Headlines According to the quantitative data, Design 2 was the easiest to use and the most preferred by participants. From 7c3a3ace63aaf94f9093cca48701bcf8a5ddcd9b Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:58:17 +0100 Subject: [PATCH 07/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index f62419434..a6a930786 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -29,7 +29,7 @@ One task per design. Tasks carried out by the participant giving instructions to According to the quantitative data, Design 2 was the easiest to use and the most preferred by participants. **Design 1:** -Most managed to set at least some of the correct routes after figuring out how it worked. +Most managed to set at least some of the correct routes after figuring out how it worked. 4 set all the routes required. 1 did not add the final route (not from a list question) and thought they had finished 2 didn’t get as far as adding the final route. From 1852594a1bad4fffa65741927c887793e7da912c Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:58:28 +0100 Subject: [PATCH 08/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index a6a930786..f0b8bacf7 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -32,7 +32,7 @@ According to the quantitative data, Design 2 was the easiest to use and the most Most managed to set at least some of the correct routes after figuring out how it worked. 4 set all the routes required. 1 did not add the final route (not from a list question) and thought they had finished -2 didn’t get as far as adding the final route. +- 2 didn’t get as far as adding the final route ALL participants started by unnecessarily adding a route to the first answer in the list. 5 people talked about how tricky it was to work out which routes to set where. From be759e3a7b9e8d2d4ead026072fb90b2f3f6163e Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:58:38 +0100 Subject: [PATCH 09/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index f0b8bacf7..1915589f4 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -33,7 +33,7 @@ Most managed to set at least some of the correct routes after figuring out how i 4 set all the routes required. 1 did not add the final route (not from a list question) and thought they had finished - 2 didn’t get as far as adding the final route -ALL participants started by unnecessarily adding a route to the first answer in the list. +- ALL participants started by unnecessarily adding a route to the first answer in the list 5 people talked about how tricky it was to work out which routes to set where. **Design 2:** From 072634a17ca26f58b362b89e22de1e2f03ff3e35 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:58:47 +0100 Subject: [PATCH 10/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index 1915589f4..3d447df12 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -34,7 +34,7 @@ Most managed to set at least some of the correct routes after figuring out how i 1 did not add the final route (not from a list question) and thought they had finished - 2 didn’t get as far as adding the final route - ALL participants started by unnecessarily adding a route to the first answer in the list -5 people talked about how tricky it was to work out which routes to set where. +- 5 people talked about how tricky it was to work out which routes to set where **Design 2:** They were able to add the skips easily. From 487f45170a6cff9fed6d18dc975474b8bd2f7ff9 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:59:14 +0100 Subject: [PATCH 11/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index 3d447df12..b516aa8c7 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -28,7 +28,7 @@ One task per design. Tasks carried out by the participant giving instructions to ## Key Headlines According to the quantitative data, Design 2 was the easiest to use and the most preferred by participants. -**Design 1:** +**Design 1:** Most managed to set at least some of the correct routes after figuring out how it worked. 4 set all the routes required. 1 did not add the final route (not from a list question) and thought they had finished From ca463a3dee3ee7202efb3d328174782169c251a2 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Thu, 26 Jun 2025 16:59:24 +0100 Subject: [PATCH 12/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index b516aa8c7..25dc0ecd8 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -30,7 +30,7 @@ According to the quantitative data, Design 2 was the easiest to use and the most **Design 1:** Most managed to set at least some of the correct routes after figuring out how it worked. -4 set all the routes required. +- 4 set all the routes required 1 did not add the final route (not from a list question) and thought they had finished - 2 didn’t get as far as adding the final route - ALL participants started by unnecessarily adding a route to the first answer in the list From 1348d58d8553ee5564459e1314382335ad99a14c Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Fri, 27 Jun 2025 10:56:20 +0100 Subject: [PATCH 13/14] Update 2025-05-14-Multiple_branches_concept_testing.md I added bullets formatting and addressed carriage return issues to make it easier to read, as suggested by Chris. --- ...05-14-Multiple_branches_concept_testing.md | 46 +++++++++---------- 1 file changed, 23 insertions(+), 23 deletions(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index 25dc0ecd8..f762f6de2 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -29,7 +29,7 @@ One task per design. Tasks carried out by the participant giving instructions to According to the quantitative data, Design 2 was the easiest to use and the most preferred by participants. **Design 1:** -Most managed to set at least some of the correct routes after figuring out how it worked. +- Most managed to set at least some of the correct routes after figuring out how it worked. - 4 set all the routes required 1 did not add the final route (not from a list question) and thought they had finished - 2 didn’t get as far as adding the final route @@ -37,38 +37,38 @@ Most managed to set at least some of the correct routes after figuring out how i - 5 people talked about how tricky it was to work out which routes to set where **Design 2:** -They were able to add the skips easily. -Generally positive opinions and comparisons to the other designs -In particular having it all on one page was called out as helpful. -Having the ‘default route’ displayed while adding the routing made it easier for people to realise where they did and didn’t need to add routes. -All but one participant struggled with the text of the next question not being shown. +- They were able to add the skips easily. +- Generally positive opinions and comparisons to the other designs +- In particular having it all on one page was called out as helpful. +- Having the ‘default route’ displayed while adding the routing made it easier for people to realise where they did and didn’t need to add routes. +- All but one participant struggled with the text of the next question not being shown. **Design 3:** -Mostly they manage to add the correct branches for the two answers that needed them. -Quite often there was initial confusion but they worked it out in the end. -4 people thought they also need a route for the answer that went straight down the ‘default’ route. -There was quite a lot of thought put into what a branch actually was and how it worked -4 people mentioned they liked the process of adding all the questions at once into the branch. -There were a lot of queries and mistakes around the mechanisms of adding the questions. Most expected to add the detail of each question before adding the next question. -Quite a lot of conflicting feedback and responses to using this design: +- Mostly they manage to add the correct branches for the two answers that needed them. +- Quite often there was initial confusion but they worked it out in the end. +- 4 people thought they also need a route for the answer that went straight down the ‘default’ route. +- There was quite a lot of thought put into what a branch actually was and how it worked +- 4 people mentioned they liked the process of adding all the questions at once into the branch. +- There were a lot of queries and mistakes around the mechanisms of adding the questions. Most expected to add the detail of each question before adding the next question. +- Quite a lot of conflicting feedback and responses to using this design: - Some were unsure where the branch ended or how it connected back to the main form. Most did eventually work it out or make correct assumptions. -Some said it was less intuitive, while others found it more intuitive. -Some were confused, while other found it quite easy to understand. -The more experienced users found this concept easier to use. +- Some said it was less intuitive, while others found it more intuitive. +- Some were confused, while other found it quite easy to understand. +- The more experienced users found this concept easier to use. **Broader observations** -People noticed whether a design worked in a similar way to current routing (adding questions before adding routing) or differently. Some found it helpful when it worked the same way as currently, but others said they liked adding questions when adding routing instead of before. -It can be tricky for people to understand that form fillers will go a ‘default’ route. This is seen in Designs 1 and 3, where people build a route/branch. -As a result, many want to add a route for all branches. Only experience or a lot of thinking helps them realise why they don’t need to. In Design 2, because it’s visibly demonstrated as being in place (‘go to q2’), people understand more easily. +- People noticed whether a design worked in a similar way to current routing (adding questions before adding routing) or differently. Some found it helpful when it worked the same way as currently, but others said they liked adding questions when adding routing instead of before. +- It can be tricky for people to understand that form fillers will go a ‘default’ route. This is seen in Designs 1 and 3, where people build a route/branch. +- As a result, many want to add a route for all branches. Only experience or a lot of thinking helps them realise why they don’t need to. In Design 2, because it’s visibly demonstrated as being in place (‘go to q2’), people understand more easily. **Conclusions** -Design 1 is most challenging for people to use. +- Design 1 is most challenging for people to use. -Design 2 is easiest to use and preferred by more users. +- Design 2 is easiest to use and preferred by more users. -Design 3 had challenging aspects, but was well liked by some and does have positive aspects, particularly for more experienced users. +- Design 3 had challenging aspects, but was well liked by some and does have positive aspects, particularly for more experienced users. -Designs 2 and 3 both have potential opportunities and risks that should be explored. Whilst keeping in mind that Design 2 was by far the easiest to use when considering all experience levels of participants. +- Designs 2 and 3 both have potential opportunities and risks that should be explored, whilst keeping in mind that Design 2 was by far the easiest to use when considering all experience levels of participants. ## Supporting Evidence - [Report](https://docs.google.com/presentation/d/1wO49c1MD9HzH_VLVHu4nN_BqiRb2j9fnnzgmh_MddrI/edit?slide=id.g3619d51f40a_0_67#slide=id.g3619d51f40a_0_67) From 2d4585d2828e4e43a3019cf7f30ed830731911e4 Mon Sep 17 00:00:00 2001 From: Lorna Howes Date: Fri, 27 Jun 2025 11:27:58 +0100 Subject: [PATCH 14/14] Update research/2025-05-14-Multiple_branches_concept_testing.md Co-authored-by: Christopher Cameron <35372982+christophercameron-ixd@users.noreply.github.com> --- research/2025-05-14-Multiple_branches_concept_testing.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/research/2025-05-14-Multiple_branches_concept_testing.md b/research/2025-05-14-Multiple_branches_concept_testing.md index f762f6de2..f64131eb0 100644 --- a/research/2025-05-14-Multiple_branches_concept_testing.md +++ b/research/2025-05-14-Multiple_branches_concept_testing.md @@ -50,7 +50,8 @@ According to the quantitative data, Design 2 was the easiest to use and the most - There was quite a lot of thought put into what a branch actually was and how it worked - 4 people mentioned they liked the process of adding all the questions at once into the branch. - There were a lot of queries and mistakes around the mechanisms of adding the questions. Most expected to add the detail of each question before adding the next question. -- Quite a lot of conflicting feedback and responses to using this design: + +Quite a lot of conflicting feedback and responses to using this design: - Some were unsure where the branch ended or how it connected back to the main form. Most did eventually work it out or make correct assumptions. - Some said it was less intuitive, while others found it more intuitive. - Some were confused, while other found it quite easy to understand.