From a281fe4c1321c65ffc53b3fc3c0ec3dc5849f145 Mon Sep 17 00:00:00 2001 From: michael_flewitt Date: Mon, 9 Mar 2026 16:03:37 +0100 Subject: [PATCH] Add FusionReactor Cloud Has Moved troubleshooting guide MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Added a new troubleshooting page to help users who encounter issues accessing app.fusionreactor.io after the site relocation. The guide includes browser cache clearing instructions for Chrome, Firefox, Safari, and Edge, along with quick hard refresh shortcuts. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude --- docs/Troubleshooting/Cloud-has-moved.md | 45 +++++++++++++++++++++++++ mkdocs.yml | 3 +- 2 files changed, 47 insertions(+), 1 deletion(-) create mode 100644 docs/Troubleshooting/Cloud-has-moved.md diff --git a/docs/Troubleshooting/Cloud-has-moved.md b/docs/Troubleshooting/Cloud-has-moved.md new file mode 100644 index 0000000..f364cc0 --- /dev/null +++ b/docs/Troubleshooting/Cloud-has-moved.md @@ -0,0 +1,45 @@ +# FusionReactor Has Moved + +We've relocated to a new address. If you're seeing this page or having trouble accessing the site, you may need to clear your browser cache for **app.fusionreactor.io**. + +**New location:** [app.fusionreactor.io](https://app.fusionreactor.io) + +--- + +## How to Clear Your Cache + +### Google Chrome +1. Press `Ctrl+Shift+Delete` (Windows/Linux) or `Cmd+Shift+Delete` (Mac). +2. Set time range to **"All time"**. +3. Check **"Cached images and files"**. +4. Click **"Delete data"**, then revisit [app.fusionreactor.io](https://app.fusionreactor.io). + +### Firefox +1. Press `Ctrl+Shift+Delete` (Windows/Linux) or `Cmd+Shift+Delete` (Mac). +2. Set time range to **"Everything"**. +3. Check **"Cache"**. +4. Click **"Clear Now"**, then revisit [app.fusionreactor.io](https://app.fusionreactor.io). + +### Safari +1. Go to **Safari > Settings > Privacy**. +2. Click **"Manage Website Data"**. +3. Search for **fusionreactor** and click **"Remove"**. +4. Revisit [app.fusionreactor.io](https://app.fusionreactor.io). + +### Microsoft Edge +1. Press `Ctrl+Shift+Delete`. +2. Set time range to **"All time"**. +3. Check **"Cached images and files"**. +4. Click **"Clear now"**, then revisit [app.fusionreactor.io](https://app.fusionreactor.io). + +### Quick Hard Refresh (All Browsers) +On the [app.fusionreactor.io](https://app.fusionreactor.io) page, press: + +- `Ctrl+Shift+R` (Windows/Linux) +- `Cmd+Shift+R` (Mac) + +This forces the browser to bypass the cache and reload everything fresh. + +--- + +> **Still having trouble?** Try opening [app.fusionreactor.io](https://app.fusionreactor.io) in a private/incognito window. If that works, a full cache clear will fix the issue. \ No newline at end of file diff --git a/mkdocs.yml b/mkdocs.yml index 7376d0b..685992d 100644 --- a/mkdocs.yml +++ b/mkdocs.yml @@ -423,7 +423,7 @@ nav: - Sessions: Data-insights/Features/UEM/Sessions.md - Data-insights/Features/UEM/Settings.md - FAQs & troubleshooting: - - Cloud: + - Cloud: - Troubleshooting/logging-regex-pattern-hints.md - Troubleshooting cloud connections: Troubleshooting/trouble.md - Troubleshooting/Cloud-historical-data.md @@ -432,6 +432,7 @@ nav: - Troubleshooting/Cloud-find-slow-pages.md - Troubleshooting/Cloud-offline.md - Troubleshooting/cloud-storing-logs.md + - FusionReactor Cloud Has Moved: Troubleshooting/Cloud-has-moved.md - On-Premise: - Troubleshooting/Known-Issues/Web-Sockets-In-WildFly.md #onprem - Troubleshooting/Resetting-Instance-Password.md #onprem