Unable to Use Kiro AI – Account Suspended Even Though My Credits Are Still Available

[NOAZO]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

win32

Kiro Version

0.11.28

Bug Description

Hello Support Team,

My account (daohuyvu41@gmail.com
) has been locked, and I am currently unable to use Kiro AI.

According to the message shown in the app, my account was temporarily suspended for security reasons. However, my credits are still unused and my subscription/plan is still valid.

Could you please explain the reason for the suspension and help me restore access? If identity verification is required, please let me know the necessary steps.

Thank you.

Steps to Reproduce

1. Sign in to Kiro using my Google account: daohuyvu41@gmail.com.
2. Open Kiro and go to the account, billing, or usage section.
3. Attempt to use Kiro AI features or check my account usage.
4. The system shows the following error message:
   "Unable to fetch account usage data: Your User ID temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity."
5. Because of this error, I cannot use Kiro AI, and no usage data is displayed.

Expected Behavior

I should be able to access and use Kiro AI normally with my account.

Since my credits are still available and my plan has not expired, the system should not block my access without a clear explanation. I should be able to view my usage data, access my account normally, and continue using the AI service. If there is a security issue, I expect clear guidance on the exact reason and the steps required to restore access.

Conversation ID

efd9373d-b8e8-4243-8bb8-8234b50473d4
efd9373d-b8e8-4243-8bb8-8234b50473d4
efd9373d-b8e8-4243-8bb8-8234b50473d4
efd9373d-b8e8-4243-8bb8-8234b50473d4
efd9373d-b8e8-4243-8bb8-8234b50473d4

Additional Context

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report account/authentication issues with 'Unable to fetch account usage data' error messages, though one mentions suspension and the other mentions authorization problems

[DxrMorgan]

Amazon has been a long-time scammer. There are a lot of people who paid, and Amazon simply blocked them. And didn't refund their money. I tried to contact customer service, but they said they won't refund or unblock anything, and don't contact us again!

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.