As can be seen from the screenshot below, I am unable to connect to my BLE device using the app from my Asus Zenbook 13 running Windows 10 version 1903 with the latest 02-2020 update.

However, using a Lenovo Ideapad S340 running Windows 10 version 1903 with the latest 02-2020 update, I am able to connect and view the GATT Services provided by the device. Screenshot of this too has been attached below.

I am aware that this is mostly due to a hardware problem in the Asus laptop. I would like to ask if anyone else has faced similar issues with other hardware providers and how they managed to solve their issue.
As can be seen from the screenshot below, I am unable to connect to my BLE device using the app from my Asus Zenbook 13 running Windows 10 version 1903 with the latest 02-2020 update.
However, using a Lenovo Ideapad S340 running Windows 10 version 1903 with the latest 02-2020 update, I am able to connect and view the GATT Services provided by the device. Screenshot of this too has been attached below.
I am aware that this is mostly due to a hardware problem in the Asus laptop. I would like to ask if anyone else has faced similar issues with other hardware providers and how they managed to solve their issue.