Christel-Joy Cameran - Recruit Completion Submission

[JoyCJC]

Curriculum Completion Validation

• I verify that I have completed the Agent Academy - Recruit curriculum.

Solution Verification

• I verify that I have uploaded a screenshot of the IT Help Desk Agent overview page showing the configuration with my environment name shown into the field below.
• I verify that I have uploaded a screenshot of the final solution file with my environment name shown into the field below.

Final Solution Screenshots

Key Learnings and Takeaways

After learning so much about Copilot and Copilot Studio this was the first time I really had the chance to build something. I struggled a bit with the integration of the topic as the Sharepoint site respond had a type mismatch between the SharePoint “Get items” output and my variable definition. I assume my trial set up blocked the publishing feature, but overall great walkthrough.

Challenges Faced

Yes, as mentioned in the key learnings, a had some small bugs while going through the learning steps. I was not able to resolve them all, but overall going though all the steps manually by myself increased my understanding a lot.

Final Thoughts

As our instructor told us, you don't learn riding horses by reading books, totally agree! ;)

Badge validation form

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