Blank Matter List

[rdentandt]

Hi All

After a tedious process of loading matter center I managed to successfully load it. I can create matters but I have the following issues:

1. No notifications are sent on a matter creation.
2. If I click on the matter direct link that is provided after a matter is create I can see the matter and create all calendar entries etc etc but If I browse matters on https://*****.azurewebsites.net/#/matters then there are no matters show. The list of previously created matters are blank.

Any suggestions on the above?

[jgm19]

I am experiencing the same issues. it just happened recently without any change done to the app. All of the previously created matters are not showing. even newly created ones. SPO search is working fine.

[jgm19]

@premchandpl can you help us out with this issue please?

[Vasanth1981]

Hi, We're also facing the same issue with Matter Center recently. Search Result is not listing newly created matters or documents. Re-Index has done multiple times including AppCatalog site too. But the Matter Creation is working fine, only issue with Search Result, (FindMatter or FindDocuments API calls)

The same issue happening in both our development or production environment.

-Vasanth.

[Vasanth1981]

@jgm19 Are you able to resolve this issue?

[Vasanth1981]

@WilsonReddy , Do you have any idea why the search matter would stop working after a certain time since its failed both development & Production at the same time. I'm using Matter Center 1st version.

Is there any expiration date for search functionality? but matter creation is working fine.

-Vasanth

[jgm19]

Hi @Vasanth1981
No, I haven't resolved this issue yet. as of now, there seem to be no fix identified. I am wondering if this was caused by any changed in Sharepoint Online since the code for matter center web hasn't have an change for quite some time now and this functionality suddenly just stopped.

Anybody who can help? we cannot use matter center without this functionality because much of the feature can only be accessed through the search results.

[pjherman]

We are having the same issue. I am able to create matters without any issues but they do not show up in the "All Matters" or "My Matters" list. I have tried re-indexing and that has not helped. I just happened to re-deploy a new list of clients and thought it was related to this process but now that I am seeing this thread, I believe the problem is bigger than this. SharePoint search is working fine it is just the matter search that does not seem to be working. Any help on this issue is greatly appreciated.

[Vasanth1981]

@pjherman Which version of Matter Center you're using? I just want to make sure it's not happening for Version 1.

[pjherman]

Version 2

[Vasanth1981]

Yes. I'm using Version 1. Looks like its affected for all the version of Matter Center. Just want to confirm it. Did you receive any support from Microsoft/Office 365 team?

[araver]

It's an issue with how Microsoft is crawling document libraries SharePoint/sp-dev-docs#2367. I've created a pull request with a fix. #843

[Vasanth1981]

@araver , For me (using Version 1), getting the document result is not an issue but Matters are not rending in the Result. Will this fix resolve both?

FindMatter method using below Constant,
///

/// Constant required for document library filter condition
///

public const string DocumentLibraryFilterCondition = "contentclass:STS_List_DocumentLibrary";

and FindDocument method using below Constant,
///

/// Constant required for document item filter condition
///

public const string DocumentItemFilterCondition = "contentclass:STS_ListItem_DocumentLibrary";

[araver]

@Vasanth1981 It should fix both.

[jgm19]

Hi @araver ! Thanks for this. Do i just over write the serviceconstants.cs file on the source and redeploy the webapp?

[jgm19]

hi @araver do i need to reinstall the whole thing? how do i update the deployed app with the changes you made. Thanks!