[Issue] Failed to load agent site

[vakohl]

Issue Description
The request either timed out or your browser refused the connection. Check your network status, browser settings and extensions, or VPN settings for conflicts. Your agent may also be cold-starting.

Agent URL: https://sentinelgithubrepoagent--ceba971a.bc75887b.eastus2.azuresre.ai

Resource ID: /subscriptions/4383ac89-7cd1-48c1-8061-b0b3c5ccfd97/resourceGroups/varunlab-rg/providers/Microsoft.App/agents/sentinelgithubrepoagent

Session ID: ad90cb42-d66b-41ed-84d1-6faca9d87e0d

Thread ID
ad90cb42-d66b-41ed-84d1-6faca9d87e0d

Steps to Reproduce
Agent page is not loading at all. Giving error

Expected Behavior
Agent page should load

Actual Behavior
Error coming

[vakohl]

Any update for this issue?

[dm-chelupati]

Thanks for reporting the issue, we are looking into it. Were you able to access the agent before and network access did you change from your side?

[cpsamaranayake]

I encountered the same issue when trying to create an agent—the site failed to load. At the time, I had Contributor-level access to the subscription.

Not sure if this helps, but I was able to resolve the issue by following these steps:

1. Deleted the agent.
2. Added a role assignment at the subscription level with the SRE Agent Administrator role.
3. Re-created the SRE agent, after which it worked as expected.