diff --git a/core/components/tickets/model/tickets/ticketqueue.class.php b/core/components/tickets/model/tickets/ticketqueue.class.php
index 0bf7509d..af941f78 100644
--- a/core/components/tickets/model/tickets/ticketqueue.class.php
+++ b/core/components/tickets/model/tickets/ticketqueue.class.php
@@ -24,14 +24,15 @@ public function Send()
             $this->xpdo->getOption('tickets.mail_from_name', null, $this->xpdo->getOption('site_name'), true)
         );
 
-        if ($user = $this->getOne('User')) {
-            $profile = $user->getOne('Profile');
-            if (!$user->get('active') || $profile->get('blocked')) {
-                return 'This user is not active.';
+        $email = $this->get('email');
+        if (empty($email)) {
+            if ($user = $this->getOne('User')) {
+                $profile = $user->getOne('Profile');
+                if (!$user->get('active') || $profile->get('blocked')) {
+                    return 'This user is not active.';
+                }
+                $email = $profile->get('email');
             }
-            $email = $profile->get('email');
-        } else {
-            $email = $this->get('email');
         }
 
         if (empty($email)) {
@@ -52,4 +53,4 @@ public function Send()
         return true;
     }
 
-}
\ No newline at end of file
+}