Apply suggestions from feku review

Co-authored-by: Felicia Kuan <feku@odoo.com>

Author: jero-odoo

content/applications/websites/livechat/information.rst

@@ -32,7 +32,7 @@ links to the customers' sales, invoices, meetings, and previous live chat sessio
 Status
 ======
 
-The *Status* section allows agents to identify conversations that require immediate action, and
+In an active livechat conversation, the *Status* can be set to allow agents to identify conversations that require immediate action, and
 inform other agents which conversations require their expertise at any given time.
 
 In progress