Apply suggestions from larm review

Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>

Author: jero-odoo

content/applications/websites/livechat/information.rst

@@ -56,12 +56,12 @@ a :icon:`fa-hourglass-start` :guilabel:`(hourglass)` icon.
    :alt: A conversation with the waiting for customer status.
 
 .. important::
-   The *Waiting for customer* status must be manually applied.
+   The *Waiting for customer* status **must** be manually applied.
 
 Looking for help
 ----------------
 
-If a conversation is marked with the status *Looking for help*, it moves from under the channel name
+If a conversation is marked with the status *Looking for help*, it moves from its original channel name
 heading to the *Looking for help* heading, and the :icon:`fa-exclamation-circle`
 :guilabel:`(exclamation circle)` icon is added. Any user with **Live Chat** permissions can view or
 join these conversations, even if they are not currently active in a live chat channel.