diff --git a/.cursor/debug-f15264.log b/.cursor/debug-f15264.log new file mode 100644 index 00000000..a58d2185 --- /dev/null +++ b/.cursor/debug-f15264.log @@ -0,0 +1,10 @@ +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "udp_trick_primary_ip", "data": {"primary_ip": "100.64.100.6", "is_cgnat_100_64": true}, "timestamp": 1775579962176, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "cgnat_fallback_attempt", "data": {"primary_ip": "100.64.100.6", "fallback_ip": "192.168.1.173"}, "timestamp": 1775579962184, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "udp_trick_primary_ip", "data": {"primary_ip": "100.64.100.6", "is_cgnat_100_64": true}, "timestamp": 1775579962184, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "cgnat_fallback_attempt", "data": {"primary_ip": "100.64.100.6", "fallback_ip": "192.168.1.173"}, "timestamp": 1775579962190, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "localhost_replacements", "data": {"local_ip": "192.168.1.173", "pairs": [["-D RAD_SERVER=\"\\\"http://localhost:3000\\\"\"", "-D RAD_SERVER=\"\\\"http://192.168.1.173:3000\\\"\""], ["-D MQTT_SERVER=\"\\\"\"mqtt://localhost\"\\\"\"", "-D MQTT_SERVER=\"\\\"\"mqtt://192.168.1.173\"\\\"\""], ["-D RAD_SERVER_SHORT=\"\\\"http://localhost:3000\\\"\"", "-D RAD_SERVER_SHORT=\"\\\"http://192.168.1.173:3000\\\"\""]]}, "timestamp": 1775579962190, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "udp_trick_primary_ip", "data": {"primary_ip": "100.64.100.6", "is_cgnat_100_64": true}, "timestamp": 1775579966754, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "cgnat_fallback_attempt", "data": {"primary_ip": "100.64.100.6", "fallback_ip": "192.168.1.173"}, "timestamp": 1775579966766, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "udp_trick_primary_ip", "data": {"primary_ip": "100.64.100.6", "is_cgnat_100_64": true}, "timestamp": 1775579966766, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "cgnat_fallback_attempt", "data": {"primary_ip": "100.64.100.6", "fallback_ip": "192.168.1.173"}, "timestamp": 1775579966786, "runId": "build"} +{"sessionId": "f15264", "hypothesisId": "H1", "location": "pre_build_script.py", "message": "localhost_replacements", "data": {"local_ip": "192.168.1.173", "pairs": [["-D RAD_SERVER=\"\\\"http://localhost:3000\\\"\"", "-D RAD_SERVER=\"\\\"http://192.168.1.173:3000\\\"\""], ["-D MQTT_SERVER=\"\\\"\"mqtt://localhost\"\\\"\"", "-D MQTT_SERVER=\"\\\"\"mqtt://192.168.1.173\"\\\"\""], ["-D RAD_SERVER_SHORT=\"\\\"http://localhost:3000\\\"\"", "-D RAD_SERVER_SHORT=\"\\\"http://192.168.1.173:3000\\\"\""]]}, "timestamp": 1775579966786, "runId": "build"} diff --git a/.cursor/settings.json b/.cursor/settings.json new file mode 100644 index 00000000..0967ef42 --- /dev/null +++ b/.cursor/settings.json @@ -0,0 +1 @@ +{} diff --git a/Documentation/_scripts/commands/gorgias-tickets.js b/Documentation/_scripts/commands/gorgias-tickets.js index 29c604fe..e44f5eb6 100644 --- a/Documentation/_scripts/commands/gorgias-tickets.js +++ b/Documentation/_scripts/commands/gorgias-tickets.js @@ -77,6 +77,19 @@ export default class GorgiasTickets extends Command { description: 'Analyze tickets for documentation gaps and update docs if needed', default: false, }), + since: Flags.string({ + description: + 'Only include tickets closed on or after this instant (ISO 8601, e.g. 2026-02-25T01:15:00+07:00)', + env: 'GORGIAS_SINCE', + }), + 'ticket-id': Flags.integer({ + char: 't', + description: 'Analyze a single ticket by ID (skips listing/pagination)', + }), + 'list-only': Flags.boolean({ + description: 'Print matching ticket IDs and exit (no analysis)', + default: false, + }), }; /** @@ -266,7 +279,7 @@ export default class GorgiasTickets extends Command { /** * Fetch all ticket IDs with pagination */ - async fetchAllTicketIds(limit, maxPages, viewId, allStatuses = false) { + async fetchAllTicketIds(limit, maxPages, viewId, allStatuses = false, sinceDate = null) { const ticketIds = []; let cursor = null; let pageCount = 0; @@ -286,11 +299,18 @@ export default class GorgiasTickets extends Command { : tickets.filter((t) => t.status === 'closed'); for (const ticket of filteredTickets) { + const closedAt = ticket.closed_datetime ? new Date(ticket.closed_datetime) : null; + if (sinceDate) { + if (!closedAt || Number.isNaN(closedAt.getTime()) || closedAt < sinceDate) { + continue; + } + } ticketIds.push({ id: ticket.id, subject: ticket.subject, channel: ticket.channel, created_datetime: ticket.created_datetime, + closed_datetime: ticket.closed_datetime || null, customer_name: ticket.customer?.name || ticket.customer?.email || null, }); } @@ -410,7 +430,7 @@ When rewriting apply these rules: try { const result = execSync( - `agent --print --model opus-4.5-thinking --force --workspace "${docsRoot}" ${escapedPrompt}`, + `agent --print --model composer-2-fast --force --workspace "${docsRoot}" ${escapedPrompt}`, { cwd: docsRoot, encoding: 'utf-8', @@ -429,6 +449,13 @@ When rewriting apply these rules: return false; } catch (error) { + const stderr = error.stderr ? error.stderr.toString() : ''; + const combined = `${stderr} ${error.message || ''}`; + if (combined.includes('Authentication required') || combined.includes('CURSOR_API_KEY')) { + throw new Error( + 'Agent authentication failed. Set CURSOR_API_KEY in Documentation/.env.local or run `agent login`.' + ); + } this.log(` ${c.red}⚠ AI analysis error: ${error.message}${c.reset}`); return false; } @@ -490,48 +517,116 @@ When rewriting apply these rules: const maxPages = flags['max-pages']; const viewId = flags['view-id']; const allStatuses = flags['all-statuses']; + const singleTicketId = flags['ticket-id']; + const listOnly = flags['list-only']; + + let sinceDate = null; + if (flags.since) { + sinceDate = new Date(flags.since); + if (Number.isNaN(sinceDate.getTime())) { + this.error(`Invalid --since value: ${flags.since}`); + } + } const docsRoot = join(__dirname, '..', '..'); try { + if (singleTicketId) { + const details = await this.fetchTicketDetails(singleTicketId); + const messages = this.extractMessagesForAI(details); + const { tags, contactReason, product } = this.extractTicketMetadata(details); + const conversations = [ + { + ticket_id: details.id, + subject: details.subject, + channel: details.channel, + contact_reason: contactReason, + product, + tags, + messages, + }, + ]; + + if (listOnly) { + this.log(String(singleTicketId)); + return; + } + + if (!flags.analyze) { + this.log( + `${c.yellow}⚠ Single-ticket mode: pass --analyze to run the agent, or --list-only.${c.reset}` + ); + return; + } + + const results = await this.analyzeTickets(conversations, docsRoot); + this.printSummary(results); + return; + } + // Step 1: Get all ticket IDs - const ticketInfos = await this.fetchAllTicketIds(limit, maxPages, viewId, allStatuses); + const ticketInfos = await this.fetchAllTicketIds( + limit, + maxPages, + viewId, + allStatuses, + sinceDate + ); if (ticketInfos.length === 0) { this.log(`${c.yellow}⚠ No tickets found.${c.reset}`); return; } + if (listOnly) { + this.log(`${c.cyan}Matching closed tickets: ${ticketInfos.length}${c.reset}`); + for (const t of ticketInfos) { + this.log(String(t.id)); + } + return; + } + // Step 2: Fetch full details for each ticket const conversations = await this.fetchAllConversations(ticketInfos); - // Step 3: Analyze tickets and update docs + if (!flags.analyze) { + this.log( + `${c.yellow}⚠ Fetched ${conversations.length} conversations; pass --analyze to run the agent.${c.reset}` + ); + return; + } + const results = await this.analyzeTickets(conversations, docsRoot); - // Summary - this.log(`\n${c.bold}${c.white}${'═'.repeat(80)}${c.reset}`); - this.log(`${c.bold}${c.white}📊 SUMMARY${c.reset}`); - this.log(`${c.bold}${c.white}${'═'.repeat(80)}${c.reset}`); + this.printSummary(results); - const docsCreatedCount = results.filter((r) => r.docs_created).length; - const noDocsCount = results.filter((r) => !r.docs_created).length; + } catch (error) { + this.error(error.message); + } + } - this.log(`\n ${c.cyan}Total tickets analyzed:${c.reset} ${c.bold}${results.length}${c.reset}`); - this.log(` ${c.green}Documentation created/updated:${c.reset} ${c.bold}${c.green}${docsCreatedCount}${c.reset}`); - this.log(` ${c.yellow}No documentation needed:${c.reset} ${c.bold}${noDocsCount}${c.reset}`); + printSummary(results) { + this.log(`\n${c.bold}${c.white}${'═'.repeat(80)}${c.reset}`); + this.log(`${c.bold}${c.white}📊 SUMMARY${c.reset}`); + this.log(`${c.bold}${c.white}${'═'.repeat(80)}${c.reset}`); - if (docsCreatedCount > 0) { - this.log(`\n${c.green}${c.bold}📝 Tickets with new docs:${c.reset}`); - for (const r of results.filter((r) => r.docs_created)) { - this.log(` ${c.green}•${c.reset} ${c.yellow}#${r.ticket_id}${c.reset}: ${r.subject}`); - } - } + const docsCreatedCount = results.filter((r) => r.docs_created).length; + const noDocsCount = results.filter((r) => !r.docs_created).length; - this.log(''); + this.log(`\n ${c.cyan}Total tickets analyzed:${c.reset} ${c.bold}${results.length}${c.reset}`); + this.log( + ` ${c.green}Documentation created/updated:${c.reset} ${c.bold}${c.green}${docsCreatedCount}${c.reset}` + ); + this.log(` ${c.yellow}No documentation needed:${c.reset} ${c.bold}${noDocsCount}${c.reset}`); - } catch (error) { - this.error(error.message); + if (docsCreatedCount > 0) { + this.log(`\n${c.green}${c.bold}📝 Tickets with new docs:${c.reset}`); + for (const r of results.filter((r) => r.docs_created)) { + this.log(` ${c.green}•${c.reset} ${c.yellow}#${r.ticket_id}${c.reset}: ${r.subject}`); + } } + + this.log(''); } } diff --git a/Documentation/dashboard/api/dtt-session-metrics.mdx b/Documentation/dashboard/api/dtt-session-metrics.mdx new file mode 100644 index 00000000..ed5e21d3 --- /dev/null +++ b/Documentation/dashboard/api/dtt-session-metrics.mdx @@ -0,0 +1,30 @@ +--- +title: "DTT session metrics" +description: "How to interpret reps, distance, and deepthroat fields on DTT session and segment payloads from the API" +--- + +Responses from `GET /api/v1/dtt/sessions`, `GET /api/v1/dtt/sessions/latest`, and `GET /api/v1/dtt/sessions/{id}` include per-session and per-segment metrics. The field names below match the JSON returned by the API. + +## `repsMeasured` + +One **rep** is a full in-and-out cycle (insert and withdraw). The firmware counts motion in half-cycles (“strokes”); stored **reps** are half that count, so the value represents complete cycles as you would count them in training. + +## `distanceTravelled` + +For current firmware and the normal upload path, this is the **total distance moved along the depth axis** during the session or segment, in **meters**. Insertion and withdrawal both contribute. The value is built from small position steps on the device, not a simple `reps × stroke length` formula. + + + Older sessions that used a **legacy upload path** may compute distance differently (for example, estimated from rep count and configured depth). When comparing very old data to recent sessions, treat distance as approximate unless you know the upload path. + + +## `longestDeepthroat` + +For the current API, this value is the **total time spent in the target depth window** for that segment, in **milliseconds**. It is **cumulative** time in-zone across the segment, not the length of a single uninterrupted hold—the name can read like “longest streak,” but the stored number is total in-zone duration. Dashboards and UIs often display it in seconds by dividing by 1000. + + + Do not interpret `longestDeepthroat` as “longest single continuous hold” unless you have verified that against your integration; the API stores cumulative in-zone time. + + +## Related endpoints + +See the **DTT Sessions** operations in the API reference for request parameters and full response shapes. diff --git a/Documentation/dashboard/faqs/introduction.mdx b/Documentation/dashboard/faqs/introduction.mdx index 27a05ff1..6c0b219a 100644 --- a/Documentation/dashboard/faqs/introduction.mdx +++ b/Documentation/dashboard/faqs/introduction.mdx @@ -80,6 +80,18 @@ Get quick answers to the most common questions about using the dashboard. Our support team will investigate and restore access to your account. + + + Errors that mention **Server Components** or other technical wording usually come from a temporary problem in the web app or from something stuck in your browser session—not from your password being wrong. + + Try these steps in order: + + 1. **Hard refresh** the page (reload while bypassing cache) — on desktop, use your browser’s shortcut for a hard refresh, or close the tab and open the dashboard again. + 2. **Try another browser** or a **private/incognito** window to rule out extensions or cached data. + 3. If password sign-in fails but you still need access, use **Email link** on the [sign-in page](https://dashboard.researchanddesire.com/app) and sign in with the link or code from your email — see Reset your password. + + If the problem continues, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your account email, which browser you use, and a screenshot of the full error if you can. + You can change your email without leaving the page: @@ -133,6 +145,19 @@ Get quick answers to the most common questions about using the dashboard. + + If you no longer want someone to have access to your devices: + + 1. Sign in to the dashboard + 2. Go to **Settings → Partners** + 3. Open **Manage** on the connection and choose **Remove partner** + + Removing a partner immediately revokes their access to your account. For the full walkthrough, see{" "} + Managing Partner Connections. + + If you use a Chastity Lockbox and you cannot resolve things from the dashboard—for example an active lock with no cooperative keyholder, you are locked out after **Give Up Control**, or a session is stuck after removing a partner—contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your account email. Our team can help end the session and restore your access when needed. For Lockbox-specific scenarios, see{" "} + Chastity Lockbox FAQs. + @@ -224,6 +249,18 @@ Get quick answers to the most common questions about using the dashboard. Mobile app development is on our roadmap for future releases. + + + The dashboard runs in your web browser (for example Safari or Chrome)—not a separate App Store app. On iOS, **toolbars at the bottom of the screen** (tabs, navigation, address bar) can sit on top of buttons that are fixed low on the page, including **Save** in some dialogs (such as hygiene break settings under **Chastity Lockbox → Home → Modify Settings**). + + Try one of these: + + 1. **Scroll** so the **Save** control sits **above** the browser toolbar, then tap it carefully. + 2. **Rotate to landscape** or use a **larger window** so more of the page is visible. + 3. Complete the change on a **tablet or computer** in the same browser session if taps keep mis-registering. + + If a tap sends you back to **Home** without saving, reopen **Modify Settings**, adjust again, and use the steps above. For persistent issues, email [support@researchanddesire.com](mailto:support@researchanddesire.com). + The dashboard uses GMT (Greenwich Mean Time) for all scheduling features. If you start a session in the evening in your local timezone, the dashboard may already consider it the next day in GMT. @@ -235,6 +272,18 @@ Get quick answers to the most common questions about using the dashboard. + + Session data uploads when your Trainer completes a session while connected to Wi‑Fi (not offline-only playback). If nothing new appears: + + 1. Wait a minute, then **refresh** the dashboard and open **Deepthroat Trainer** to review the activity log. + 2. Confirm the Trainer was online during the session and is [paired to your account](/dtt/quick-start/pairing/pairing-guide). + + Full troubleshooting—including points, leaderboards, and what to do when a session never appears—is in{" "} + Checking your results. + + If you were connected throughout training and sessions still do not show after refreshing, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your account email and approximately when you trained. + + ## Support diff --git a/Documentation/dashboard/settings/integrations.mdx b/Documentation/dashboard/settings/integrations.mdx index 8180894d..f2ee1f3e 100644 --- a/Documentation/dashboard/settings/integrations.mdx +++ b/Documentation/dashboard/settings/integrations.mdx @@ -4,8 +4,12 @@ description: "Connect third-party services to keep your Chastity Lockbox in sync --- - **Beta Feature** — The Chaster integration is currently in beta. Functionality - may change and we welcome your feedback. + **Closed beta** — The Chaster integration is only available to a limited test + group right now. That includes using **Connect Chaster** in the dashboard and + the **Research And Desire Lockbox** extension on Chaster. If those options + are missing or sync does not reach your Lockbox, your account may not be in + the current cohort. We post updates on + [Discord](https://discord.gg/researchanddesire). Connect third-party services to your Research & Desire account. Integrations @@ -26,11 +30,14 @@ automatically. | Lock ended on Chaster | Chaster → R&D | Ends the lock session on your dashboard | | Lock ended on R&D | R&D → Chaster | Archives the lock on Chaster | | Time added/removed (vote) | Both ways | Keeps the timer in sync | +| Freeze / unfreeze | Chaster → R&D | Keeps remaining time aligned with Chaster | | Hygiene break started | Chaster → R&D | Unlocks the lockbox for the break | | Hygiene break ended | Chaster → R&D | Re-locks the lockbox after the break | ### How to connect +These steps apply once your account has access to the closed beta. + Go to **Settings → Integrations** in your dashboard. @@ -84,10 +91,32 @@ Two options are available: break from the R&D dashboard for a Chaster-controlled session. + + Yes. **Freeze** and **unfreeze** on Chaster are separate from add/remove time + votes, but they update Chaster's remaining lock duration. Those updates + sync to Research & Desire, so your dashboard and Lockbox **stay aligned with + Chaster's remaining time** while frozen or after you unfreeze. + + Only time changes, hygiene breaks, and voting events are synced. Other Chaster extensions (games, tasks, etc.) operate independently on Chaster. + + + The extension is part of the same closed beta as dashboard linking. If it + does not appear when you create or edit a lock on Chaster, your Chaster + account is likely not in the current test group. Watch + [Discord](https://discord.gg/researchanddesire) for rollout news, or email + support@researchanddesire.com if you need help. + + + + Sync requires an active Chaster-controlled session started with the Research + And Desire Lockbox extension, and a working link under **Settings → + Integrations**. If you don't have beta access, the extension and reliable + sync will not be available yet. + ## Need help? diff --git a/Documentation/docs.json b/Documentation/docs.json index e158a1e9..71d52a93 100644 --- a/Documentation/docs.json +++ b/Documentation/docs.json @@ -158,6 +158,7 @@ "group": "DTT Sessions", "openapi": "https://dashboard.researchanddesire.com/openapi.yaml", "pages": [ + "dashboard/api/dtt-session-metrics", "GET /dtt/sessions", "GET /dtt/sessions/latest", "GET /dtt/sessions/{id}" diff --git a/Documentation/dtt/faqs.mdx b/Documentation/dtt/faqs.mdx index 099cf189..9ccb7491 100644 --- a/Documentation/dtt/faqs.mdx +++ b/Documentation/dtt/faqs.mdx @@ -1,10 +1,29 @@ --- title: "Frequently Asked Questions" -description: "Quick answers about the Deepthroat Trainer: compatible toys, Wi‑Fi usage, points and leaderboards, care, Ultra features, and device info." +description: "Quick answers about the Deepthroat Trainer: dashboard and software (no app required), subscription pricing, compatible toys, Wi‑Fi usage, privacy, account data, points and leaderboards, care, Ultra features, and device info." --- Find answers to common questions about your Deepthroat Trainer below. Each answer links to the best place in the docs for deeper guidance. +## Software & dashboard + + + + **No separate app install is required.** You sign in to the **R+D dashboard** in a web browser on a computer or phone ([dashboard.researchanddesire.com](https://dashboard.researchanddesire.com)) to pair the device, edit templates and toys, and review results. Firmware updates download over Wi‑Fi directly to the Trainer; you do not install desktop software for normal training. + + **Cost:** Using the dashboard for core training—account, pairing, templates, session history, and standard modes—is **free**. **Ultra** is an optional subscription for advanced template features (for example, AI schedules, segment repeats, and Hands‑Free mode). See current plans and pricing on the subscription page. + + + + Create an account, pair your Trainer, and connect to Wi‑Fi. + + + Compare free and Ultra features and pricing. + + + + + ## What's Included @@ -63,12 +82,23 @@ Find answers to common questions about your Deepthroat Trainer below. Each answe - **Vibrating plugs** — round and contoured styles - **Vibrating wands** — Pro and Basic versions - The Trainer is also compatible with any suction cup toy up to 3" (8 cm) in diameter. + **Suction cup (mount) size:** The Trainer accepts suction cup bases up to **3" (8 cm) in diameter**. That is the width of the cup that attaches to the device—not insertable length. + + **Insertable length:** Official Deepthroat Training Dildos range from **5.5" to 8.5"** insertable length (see the sizing table in **What size dildos are available for the Trainer?** below). If you use your own toy, pick one with a compatible suction cup and add its dimensions in your Toybox for accurate depth tracking. How to set your default toy, add your own, and assign toys to templates. + + Official R+D vibrating wands ship **fully assembled**. You do **not** need to open or disassemble the wand to use it with the Trainer—there is nothing user‑serviceable to install inside the wand for training. + + **Connection:** Plug the **included cable** from the wand into the Trainer’s **3.5 mm accessory port**. That is the only electrical connection between the wand and the Trainer. If you use a **splitter** (for example, wand and plug together), connect the splitter to the accessory port, then plug each accessory into the splitter. + + + Port location, splitter use, and technical details. + + Yes. When you purchase a Vibe and Wand together, we include a splitter cable that lets you connect both accessories to the Trainer simultaneously. Both accessories respond to your training performance—the better you perform, the stronger the vibration. @@ -106,7 +136,7 @@ Find answers to common questions about your Deepthroat Trainer below. Each answe Larger plug sizes are not currently available. - Yes. The Trainer works with most standard dildos so you can use toys you already own. For accurate scoring, set the toy you’re using in your Toybox. + Yes. The Trainer works with most standard suction cup dildos so you can use toys you already own. The **3" (8 cm)** limit applies to the **suction cup base diameter** (mounting); insertable length can vary. For accurate scoring, set the toy you’re using in your Toybox with its measurements. Step‑by‑step Toybox instructions. @@ -127,8 +157,15 @@ Find answers to common questions about your Deepthroat Trainer below. Each answe ## Calibration + + On current WiFi-enabled firmware, depth range is usually set in the **Dashboard**, not with the older on-device mouth/tolerance prompts. Open **Deepthroat Trainer → Toybox**, select your toy, and use the **Edit** tab to enter or adjust toy depths. + + + Where depth settings live and how they work. + + - You can reset calibration from the dashboard and recalibrate on your next session. Go to **Toybox**, select your toy, and click **Reset Calibration**. + You can reset calibration from the dashboard and set depths on your next session. Go to **Toybox**, select your toy, and click **Reset Calibration**, then set values in the **Edit** tab as needed. Step-by-step reset and recalibration instructions. @@ -141,7 +178,7 @@ Find answers to common questions about your Deepthroat Trainer below. Each answe 1. End your current session 2. In the dashboard, go to **Toybox**, select your toy, and click **Reset Calibration** - 3. Start a new session—the Trainer will prompt you to calibrate with your new depth + 3. Start a new session after updating depths in **Toybox → Edit** (or follow on-device prompts if your firmware still shows them) The Trainer remembers your previous calibration until you explicitly reset it. If you've adjusted your position (moved closer to or farther from the sensor), you'll need to recalibrate to match your new setup. @@ -259,6 +296,7 @@ Find answers to common questions about your Deepthroat Trainer below. Each answe - Device hasn't fetched the latest settings since you changed templates - Server sync issue after a firmware update - Account or device pairing issue + - **Trainer ID mismatch** — if the Trainer ID in **Settings → Devices** does not match the boot screen, the device may not receive your templates. See **The dashboard shows a different Trainer ID than my device** under Device Information. **Quick fixes:** @@ -291,6 +329,7 @@ Find answers to common questions about your Deepthroat Trainer below. Each answe - **Captive portal not completed** — hotel, apartment, or public Wi-Fi networks often require browser-based login before granting internet access. The trainer cannot complete these logins. - **Network changed** — after moving or changing routers, network settings like firewall rules, MAC filtering, or IoT device isolation may block the trainer. - **Router blocking the device** — some routers restrict new devices by default or have security settings that block IoT traffic. + - **Trainer ID mismatch** — if **Settings → Devices** lists a different Trainer ID than the code on the device boot screen, fix pairing first. See **The dashboard shows a different Trainer ID than my device** under Device Information. **Quick fixes:** @@ -650,7 +689,7 @@ Find answers to common questions about your Deepthroat Trainer below. Each answe -If you've lost access to your dashboard account (for example, you deleted the associated email address or can't reset your password), you won't be able to unpair your device through the dashboard yourself. Contact support to request a manual unpair. +If you've lost access to your dashboard account—for example, you forgot which email address you used, no longer have access to that inbox, deleted the associated address, or can't reset your password—you won't be able to unpair your device through the dashboard yourself. If you try to pair your Trainer or create a new account and the dashboard says your Trainer ID is already bound or registered, that usually means the device is still linked to your old sign-in. Contact support to request a manual unpair. **What to include in your request:** @@ -667,6 +706,33 @@ Request a manual unpair if you've lost account access. How ownership verification and unpairing requests work. + +If you can log into the dashboard but **Settings → Devices** doesn't list your Trainer while the pairing flow still says your Trainer ID is already bound or registered, pairing records on the server may not match what you see in the UI—especially if you recently recovered the correct account email or switched accounts. + +**Try this first:** + +1. **Confirm which account you're using** — Check the email in **Settings → My Profile**. Purchases, subscriptions, and device pairing can be tied to different addresses; make sure you're in the account that actually owns the Trainer pairing (support can confirm which email holds the device or subscription if you're unsure). +2. **If your Trainer appears under Devices** — Unpair it, then pair again using the Trainer ID from the device boot screen. + +**If the Trainer still doesn't show under Devices but pairing fails:** Contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **Trainer ID** and the email you're signed in with, and ask for help resetting pairing. For some cases we need a short verification step—for example, an email sent **from** the address on the account—before we can move or clear pairing. + + + Step-by-step pairing and troubleshooting when the device is already paired. + + + +There is no self‑service control in the dashboard to delete your account or erase stored profile and activity data. To request account deletion and removal of personal information associated with your account, email [support@researchanddesire.com](mailto:support@researchanddesire.com) and include the email address of the account you want removed. + + +Account deletion is permanent. All data associated with the account is removed and cannot be recovered. + + +If you are selling or giving away your Trainer, unpair the device from **Settings → Devices** first so the next owner can pair it—see **Selling or Donating Your Device** in this FAQ—then contact support if you also want your dashboard account deleted. + + + Step-by-step request details and related account questions. + + ## Troubleshooting @@ -700,6 +766,15 @@ How ownership verification and unpairing requests work. Learn more about Give Up Control and partner access settings. + + When adding or editing a custom toy, you can attach an optional photo. If **Upload a file** does nothing when you click it, **drag and drop** your image onto the upload area—this often works when the file button does not. + + If drag-and-drop also fails, try another browser or temporarily disable extensions that block scripts or file access, then contact [support@researchanddesire.com](mailto:support@researchanddesire.com). + + + Assign toys and optional photos in the Dashboard. + + The Deepthroat Trainer does not have a traditional settings menu on the device itself. All training configuration is managed through the dashboard. @@ -782,9 +857,11 @@ How ownership verification and unpairing requests work. Include your order number when contacting support for faster assistance with battery replacement options. - + If your vibrating plug, wand, or other accessory only works when the cable is held at a specific angle, or cuts in and out during use, this typically indicates a hardware issue with the 3.5mm accessory port. + The same applies if the jack feels loose in the panel, has shifted or fallen **into the enclosure**, or was pushed inward when inserting a plug—stop forcing the connector and treat it as a hardware fault with the port assembly. + **Before contacting support, try these steps:** 1. **Test with a different cable** — try the original cable that came with your accessory, or a known-working 3.5mm TRRS cable @@ -815,13 +892,18 @@ How ownership verification and unpairing requests work. ## Privacy & Discretion + + No. The Trainer has **no camera** and does not capture photos or video. It uses an **ultrasonic distance sensor** to measure how far you are from the device—similar to a parking sensor. It senses distance only; it does not image you or your surroundings. + + For what uploads when you train on Wi‑Fi (session metrics, dashboard, and optional leaderboard visibility), see Checking Your Results. + The Trainer identifies itself as **"Trainer Setup"** on your home WiFi network. This is the name that appears in your router's connected devices list and in network scanning tools. This discreet, generic name avoids revealing what the device actually is to others who might see your network's device list (roommates, family members, IT administrators, etc.). - For information about discreet packaging and shipping, see our [Discreet Shipping](/shop/faqs/discreet-shipping) guide. + For information about discreet packaging and shipping, see our [Discreet Shipping](/shop/faqs/discreet-shipping) guide. For **postal codes, international address format, and long address lines** (what we need to print a label), see [Shipping address format](/shop/faqs/introduction#shipping-address-format-postal-codes-and-long-address-lines) in the shop shipping FAQs. If **UPS** or customs asks for an **importer identification number** or other clearance details, see [Customs or UPS is asking me to provide additional documentation](/shop/faqs/introduction#customs-or-ups-is-asking-me-to-provide-additional-documentation). @@ -854,6 +936,19 @@ How ownership verification and unpairing requests work. Your five‑character alphanumeric Trainer ID displays on screen during startup. + + The **Trainer ID** in **Settings → Devices** must match the code shown on the device during startup (same characters, case‑sensitive). If the dashboard lists one ID (for example after pairing) but the boot screen shows another, your account may be linked to a different pairing record than the hardware is using. That can cause confusing symptoms: Wi‑Fi may look fine while the device still reports offline, or templates may not download even though parts of the dashboard update. + + **What to do:** + + 1. **Trust the device** — always use the Trainer ID exactly as shown on the boot screen when pairing. + 2. **Re-pair** — in **Settings → Devices**, unpair the Trainer, then pair again using the ID from the device (not an old code from email or notes). + 3. **If you recently used the web flasher** — re-flashing with erase or certain options can change provisioning; see **My Trainer ID shows jumbled characters** below. If IDs still do not match after re-pairing, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with **both** IDs, your order number, and what you tried. + + + Step-by-step pairing using the on-screen Trainer ID. + + If your Trainer ID displays corrupted characters (such as ".t", "U]t", or random symbols) instead of a normal 5–6 character code, the device's provisioning data was likely erased. diff --git a/Documentation/dtt/quick-start/checking-results.mdx b/Documentation/dtt/quick-start/checking-results.mdx index d7711c3b..0bc4afea 100644 --- a/Documentation/dtt/quick-start/checking-results.mdx +++ b/Documentation/dtt/quick-start/checking-results.mdx @@ -80,7 +80,7 @@ If you opt out of public leaderboards, your profile won't appear in public ranki - Confirm your Trainer was online during the session. Offline sessions don't upload data or award points. - Make sure your device is paired to your account. If needed, follow the Pairing Guide. -- Refresh the dashboard after a few moments. If it still doesn't appear, contact support from the Help button in the dashboard. +- Refresh the dashboard after a few moments. If you are sure you were online for the whole session and the session still never appears, contact support from the Help button in the dashboard (include roughly when you trained so the team can investigate). diff --git a/Documentation/dtt/quick-start/using-toys.mdx b/Documentation/dtt/quick-start/using-toys.mdx index 0c4bb82d..df926ecd 100644 --- a/Documentation/dtt/quick-start/using-toys.mdx +++ b/Documentation/dtt/quick-start/using-toys.mdx @@ -1,6 +1,6 @@ --- title: "Assign Your Default Toy" -description: "Learn how to assign or change the toy you use with your Deepthroat Trainer for accurate depth tracking." +description: "Assign your default toy in Toybox, add optional photos for custom toys, and fix upload issues with drag-and-drop." --- # Assign Your Default Toy @@ -20,6 +20,14 @@ Setting your default toy in the Dashboard ensures your Deepthroat Trainer provid +## Toy photos (custom toys) + +When you add or edit a **custom toy**, you can attach an optional photo so it is easy to recognize in your Toybox and templates. Use **Upload a file** to choose an image from your device. + + +If **Upload a file** does not respond when you select it, drag and drop the image file onto the upload area instead. Some browsers, privacy settings, or extensions can block the standard file picker even though drag-and-drop still works. + + Your default toy is automatically selected when you create new training templates. You can also assign different toys to specific templates if needed. diff --git a/Documentation/dtt/technical/calibration.mdx b/Documentation/dtt/technical/calibration.mdx index 622e1edd..b274a644 100644 --- a/Documentation/dtt/technical/calibration.mdx +++ b/Documentation/dtt/technical/calibration.mdx @@ -5,12 +5,22 @@ description: "How to calibrate your trainer for accurate position tracking" Calibration teaches your trainer the range of motion for your specific setup. Proper calibration ensures accurate position tracking and consistent scoring across sessions. +## Toybox depth settings + +On current WiFi-enabled firmware, **depth range** (what older sessions sometimes called “tolerance”) is set in the **Dashboard**, not with the old on-device prompts that asked you to position at your mouth and then establish your full range before training. + +1. In the sidebar, open **Deepthroat Trainer → Toybox** +2. Select your toy +3. Open the **Edit** tab and enter or adjust the toy depth values + +If those prompts no longer appear when you start a program, use **Toybox → Edit** instead of waiting for on-device calibration. + ## When calibration is required -Your trainer prompts for calibration when: -- Using a new toy for the first time +Your trainer may prompt for on-device calibration when: +- Using a new toy for the first time (and no cloud data exists yet) - Cloud calibration data isn't available for your current toy -- You request recalibration from the dashboard +- You request recalibration from the dashboard (depending on firmware, you may set depths in **Toybox → Edit** instead of completing capture on the device) With Software 2.0+, calibration data is stored in the cloud per-toy. Once calibrated, you won't need to recalibrate unless you change toys or reset the data. @@ -18,7 +28,7 @@ With Software 2.0+, calibration data is stored in the cloud per-toy. Once calibr ## The calibration process -Calibration captures two key positions to define your training range: +When the device runs **on-device** capture (for example offline or when prompted), calibration captures two key positions to define your training range: ### Step 1: Minimum Position (Closest) @@ -85,7 +95,7 @@ With the latest firmware, calibration works with the cloud: From the dashboard, you can: - View current calibration values for each toy - Reset calibration to force recalibration -- Manually adjust values (if supported) +- Set or adjust depths in **Toybox** on each toy’s **Edit** tab ### How to reset calibration for a toy @@ -101,8 +111,8 @@ If you've improved and want to recalibrate to a new depth, or if your current ca Look for the **Reset Calibration** option in the toy's settings. Click it to clear the stored calibration data. - - The next time you use that toy, the trainer will prompt you to calibrate again. Set your new comfortable depth during this process. + + On current firmware, set your range in **Toybox → Edit** for that toy. If your device still shows on-device calibration after a reset, follow the on-screen steps; otherwise the dashboard values apply on the next session. @@ -150,7 +160,7 @@ Aim for at least 5–10 cm between your closest and rest positions. The more ran -- You may be on firmware with cloud calibration enabled +- You may be on firmware that expects depth range in the **Dashboard** — open **Deepthroat Trainer → Toybox**, select your toy, and use the **Edit** tab - Check if calibration data already exists for your toy - Try selecting a different toy or resetting calibration from the dashboard diff --git a/Documentation/dtt/training-modes/freeform.mdx b/Documentation/dtt/training-modes/freeform.mdx index fec8b627..423538b2 100644 --- a/Documentation/dtt/training-modes/freeform.mdx +++ b/Documentation/dtt/training-modes/freeform.mdx @@ -30,6 +30,16 @@ You set a target average RPM. How you achieve that average is up to you. Your re Using the vibrator attachment? It provides real-time haptic feedback when you’re on track. If feedback isn’t responding, make sure your device is paired and calibrated before starting. +## Segment timer and breaks + +The **duration** you set for a Freeform segment counts down **only while you stay in the target RPM zone** (green feedback on the device). If you pause, rest, or your pace drifts outside the zone, the remaining segment time **does not decrease** during those moments. + +So the segment tracks **active time in zone**, not total elapsed wall‑clock time. If you follow along with a video that includes rest breaks, you may need **more real‑world minutes** to finish the same segment length than the video’s runtime—or set a **longer** segment duration in your template to allow for those pauses. + + +There is no setting today to run the Freeform segment timer continuously through breaks; duration is tied to time in the target zone. + + ## Recommended session length The default suggested duration for Freeform sessions is **20 minutes**. This window gives you time to warm up, explore variations, and build endurance. @@ -54,7 +64,7 @@ You see your template name and segment list in the editor. Choose Add Segment → Freeform. Set the target **RPM**, choose a **duration** (20 minutes is the default), and select the **toy** you’ll use. -If you haven’t calibrated depth on this toy, do that first in a structured mode (e.g., Repetition) so measurements are accurate. +If you haven’t set depth for this toy, configure it in Dashboard → Toybox → Edit and/or complete calibration in a structured mode (e.g., Repetition) so measurements are accurate. @@ -85,7 +95,7 @@ On the dashboard, you can see session duration, RPM tracking, and your score. Fo ## Scoring and feedback -- On beta firmware, Freeform uses the unified scoring model: `Score = Time in Zone ÷ Active Time`. +- On beta firmware, Freeform uses the unified scoring model: `Score = Time in Zone ÷ Active Time`. That matches how segment time is measured: **time in zone** drives both the countdown and the score. - Haptic feedback (vibrator attachment) confirms when you’re in the target zone. - Your leaderboard points reflect session performance and duration. See Points for the current breakdown. @@ -109,6 +119,7 @@ If you’re on Production firmware, visuals may differ slightly from the beta sc +- **Segment timer doesn’t match video length / breaks**: The Freeform countdown only advances while you’re in the target zone (green). Breaks and pauses don’t count. Increase the segment duration or expect a longer wall‑clock time than a continuous video. See **Segment timer and breaks** above. - **Can’t hold target RPM**: Lower the target by 10–15% or shorten the session by 5 minutes. Focus on smooth rhythm before adding speed or depth. - **No haptic feedback**: Confirm the device is paired and the attachment is connected. Start a short Repetition segment to verify calibration, then return to Freeform. - **Data didn’t upload**: Connect to Wi‑Fi and power‑cycle the device. The device replays the last downloaded settings offline; your next online session will sync results. diff --git a/Documentation/lkbx/faqs.mdx b/Documentation/lkbx/faqs.mdx index 4e3145e0..dd418ff3 100644 --- a/Documentation/lkbx/faqs.mdx +++ b/Documentation/lkbx/faqs.mdx @@ -23,6 +23,26 @@ Find answers to common questions about setting up, using, and troubleshooting yo Yes! You can create a free dashboard account at [dashboard.researchanddesire.com](https://dashboard.researchanddesire.com) and explore the interface before making a purchase. This lets you see the features, settings, and how keyholder control works. + + + Yes. If you need a **PDF invoice** for accounts payable, tax records, or internal approvals—especially if you only have a payment link, an online receipt, or email confirmation—email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** or **purchase order reference**. General payment and invoice options for all store orders are in our [shipping FAQs](/shop/faqs/introduction#what-payment-methods-do-you-accept). + + + +## Ordering and service continuity + + + + International landed cost depends on your country, carrier, and order value. The Lockbox contains a battery, so international orders **ship via UPS** (see our [shipping FAQs](/shop/faqs/introduction#which-courier-services-do-you-use)). For EU destinations, expect **import VAT**, possible **duties** depending on declared value, and **UPS brokerage** (carrier clearance fees) that are often **higher** than for non-UPS shipments—commonly **on the order of €40–50** for UPS, in addition to VAT and duties. Checkout shows **shipping** only; **taxes and fees on delivery** are separate for Delivery Duties Unpaid (DDU) shipments. + + We fulfill from **Canada** only and do not operate an **EU warehouse** (see [retail and pickup locations](/shop/faqs/introduction#do-you-have-retail-stores-or-in-person-pickup-locations)). For thresholds, HS codes, and fee details, read [Will I pay import or brokerage fees?](/shop/faqs/introduction#will-i-pay-import-or-brokerage-fees) and the rest of the [shipping FAQs](/shop/faqs/introduction). + + + + Today, remote control, pairing, and dashboard features rely on **Research And Desire cloud services**. A **self-hosted or local API** on your own network is **not** available as a supported option yet; it is something we are **considering**, but we do **not** have a committed roadmap or release date. + + The device includes a **hardware emergency fail-safe** that does not depend on our servers—see [Emergency Unlock](/lkbx/device-states/emergency-unlock) and [Emergency Unlock: Break the Backplate](/lkbx/support/emergency-backplate) if you need the physical last-resort method. If you need product-specific assurance beyond what is published here, contact [support@researchanddesire.com](mailto:support@researchanddesire.com). + ## Battery and Power @@ -63,7 +83,7 @@ Find answers to common questions about setting up, using, and troubleshooting yo 1. Contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com) 2. Include proof of purchase (order confirmation, receipt, or shipping details) - 3. Provide the MAC address or pairing code from your device (found in **Settings > Pairing**) + 3. Provide the MAC address or **pairing code** from your device (in **Settings → Pairing** on the Lockbox; support may ask for this as a **device ID** or **pairing ID**) Our team will unpair the device from the previous owner's account. Once unpaired, the Lockbox restarts automatically and re-enables Bluetooth advertising — so you can pair it to your account right away using either the automatic Bluetooth method or the manual pairing code. @@ -72,6 +92,14 @@ Find answers to common questions about setting up, using, and troubleshooting yo + + Yes. If the device should no longer be tied to any dashboard account—for example someone else paired using your pairing code, or you need a clean slate before pairing to a specific account—contact [support@researchanddesire.com](mailto:support@researchanddesire.com). + + Include the email for your dashboard or purchase, and the **pairing code** shown on the Lockbox under **Settings → Pairing** — at the top of that screen (support may call this a **pairing ID** or **device ID**; it is the same value). An order number helps if you have it. + + Verified owners can request unpairing for any reason. See the device ownership policy for how ownership is determined and why reinstalling firmware does not remove pairing. After support unpairs the device, it restarts and you can pair again using the [pairing guide](/lkbx/quick-start/pairing). + + If you're pairing using the **automatic Bluetooth method** (Chrome or Edge), you don't need to set up WiFi separately — it's handled during pairing. You'll enter your WiFi credentials in the dashboard and they're sent directly to your Lockbox over Bluetooth. @@ -93,12 +121,35 @@ Find answers to common questions about setting up, using, and troubleshooting yo **Automatic (Bluetooth)** — Recommended. Works in Chrome or Edge. Go to **Settings → Devices** in the dashboard, click **Pair Lockbox**, and select the **Automatic** tab. Click **Scan for Lockbox** and follow the prompts. Handles WiFi setup for you. - **Manual (pairing code)** — Works in any browser. Connect your Lockbox to WiFi first, then navigate to **Settings → Pairing** on the device to find your six-digit code. Enter it in the **Enter Code** tab on the dashboard. + **Manual (pairing code)** — Works in any browser. Connect your Lockbox to WiFi first, then navigate to **Settings → Pairing** on the device to find your pairing code. Enter it in the **Enter Code** tab on the dashboard. Full pairing instructions for both methods. + + + Research And Desire does **not** provide a public API or documented WebSocket interface for controlling the Lockbox from your LAN—for example scripting lock, unlock, or timer changes without using the dashboard. Supported remote control is through the [Research And Desire dashboard](https://dashboard.researchanddesire.com); physical and on-device options are described in [Button Controls](/lkbx/technical/button-controls). + + A self-hosted or fully local integration is **not** a supported option today. Related background is in [What happens if Research And Desire stops operating? Can I run the Lockbox locally?](#what-happens-if-research-and-desire-stops-operating-can-i-run-the-lockbox-locally). Broader interest in local or programmatic access is on our radar, but there is **no committed roadmap or release date**. + + + + The Chaster integration is in **closed beta**: the Research & Desire side and + the **Research And Desire Lockbox** extension on Chaster are only available to + a limited test group so far. If you don't see the extension on Chaster or lock + details aren't reaching your Lockbox, you may not be in the current cohort. + Updates are announced on [Discord](https://discord.gg/researchanddesire). When + you have access, setup is documented under + [Integrations (Beta)](/dashboard/settings/integrations). + + + + Yes. The integration keeps **remaining lock time** aligned between Chaster and + your Lockbox, including when you freeze or unfreeze on Chaster (not only + add/remove time changes). See [Integrations (Beta)](/dashboard/settings/integrations) + for what syncs and current access requirements. + ## Users and Roles @@ -204,6 +255,16 @@ Find answers to common questions about setting up, using, and troubleshooting yo + + If you still have access to the dashboard: + + - **Remove their access** — Go to **Settings → Partners**, open **Manage** on the connection, and choose **Remove partner**. See{" "} + Managing Partner Connections. + - **End an active lock** — Only a keyholder can abandon a lock from the dashboard in most cases. If your keyholder will not help, see *My keyholder is unresponsive* above. + + If you cannot unlock the session or remove your partner yourself—for example you are locked out after **Give Up Control**, your keyholder is unresponsive, or the lock is stuck after a partner was removed—contact [support@researchanddesire.com](mailto:support@researchanddesire.com) from the email on your dashboard account. Include the **pairing code** shown on the Lockbox under **Settings → Pairing** if support needs to verify or reset pairing on your device. + + An active lock session is a lock currently in progress. During an active session, the Lockbox enforces the configured conditions until the timer expires or the session is ended by an authorized user. @@ -261,6 +322,7 @@ Find answers to common questions about setting up, using, and troubleshooting yo **How it works:** - Voters can add or subtract a fixed amount from your lock duration - Configure the time increment by clicking the gear icon next to the setting + - Optional **Maximum Lock Duration** / **Minimum Lock Duration** caps limit how far voting can move your session; if you are already at the maximum, **increase** votes may be unavailable (greyed out on the public page)—see [Public Voting](/lkbx/using/public-voting#maximum-and-minimum-lock-duration-voting-limits) - Users can vote once every 24 hours - Voters receive 100 XP for participating @@ -332,6 +394,16 @@ Find answers to common questions about setting up, using, and troubleshooting yo **Do not remove your partner while Give Up Control is enabled.** If you remove your Keyholder from your partners list before regaining control, you may become locked out and require support assistance to restore access. + + **How your Keyholder returns control (Permanent consent):** + + Your Keyholder must act **from your account** (the lockee account where the Lockbox is paired), not only from their own dashboard view: + + 1. Open the account menu in the top-left and **switch to your account** + 2. Go to **Settings > Advanced** + 3. Turn off **Give Up Control** using the toggle shown there + + If the toggle is missing, does not work, or control cannot be restored this way, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) from the email registered on **your** dashboard account. Support can reset Give Up Control when the dashboard does not allow it. @@ -339,11 +411,11 @@ Find answers to common questions about setting up, using, and troubleshooting yo -If your Lockbox doesn't respond when you press the buttons, try these steps in order: +If your Lockbox doesn't respond when you press the buttons—or it seems not to charge (for example, no charging indicator, or your Mac or PC doesn't list the device when you plug it in)—try these steps in order: **Step 1: Charge the device** -Connect your Lockbox to a USB port on your computer (not a wall charger) using a USB‑C cable that supports data transfer. Leave it connected for at least 30 minutes. +Connect your Lockbox to a USB port on your computer (not a wall charger) using a USB‑C cable that supports data transfer. If you still have the cable that came with your Lockbox, use that. Leave it connected for **at least 30 minutes**; if the device sat unused for weeks or months, leave it charging for **up to 90 minutes** so a deeply discharged battery can recover before you try anything else. Some USB‑C cables only support charging, not data. If your computer doesn't recognize the device, try a different cable. @@ -355,7 +427,7 @@ While plugged in, press the **Enter/Lock** button (right side) several times. Ne **Step 3: Check for bootloader mode** -If your computer shows a "USB JTAG/serial debug unit" in Device Manager (Windows) or System Information (Mac) when the Lockbox is connected, your device may be stuck in bootloader mode. +A **hard reset** (holding **Enter/Lock** for 10 seconds) can leave the device in **bootloader mode**, where the screen may stay off even though the device is drawing power—so it can look like it “won’t charge.” If your computer shows a "USB JTAG/serial debug unit" in Device Manager (Windows) or System Information (Mac) when the Lockbox is connected, your device is likely in bootloader mode. **To recover from bootloader mode:** @@ -396,14 +468,78 @@ If the device still doesn't respond after flashing, contact + If scanning the QR code or typing the code from **Settings → Pairing** does not complete pairing, work through these steps: + + 1. **Confirm WiFi** — Manual pairing requires the Lockbox to be online. You should see a green WiFi indicator before you pair. + + 2. **Use the code currently on screen** — The pairing code changes every time the device restarts. Enter or scan the code that is showing *now*; a code copied earlier or from before a reboot will not work. + + 3. **Try automatic pairing** — If you can use **Google Chrome** or **Microsoft Edge** on a desktop or laptop, go to **Settings → Devices → Pair Lockbox**, open the **Automatic** tab, and use **Scan for Lockbox** instead of manual entry. + + 4. **Wait after startup** — After power-on or restart, give the device a moment to connect to WiFi before you start the pairing flow on the dashboard. + + 5. **WiFi works but pairing still fails** — If the Lockbox clearly has Wi‑Fi (green indicator, and your router shows it with an IP) but pairing never completes, the device may need the latest firmware. Leave it online so it can pick up an automatic update on boot, or reinstall the current release with the [flashing guide](/lkbx/support/flashing). See [WiFi works but pairing won't complete](/lkbx/support/connectivity-troubleshooting#wifi-works-but-pairing-wont-complete) for the full sequence. + + If the pairing code under **Settings → Pairing** looks **much longer than usual** (for example many extra digits) while Wi‑Fi still looks connected, treat it the same way: the device may not be completing pairing traffic with the cloud even though Wi‑Fi association is fine—use the link above, including a firmware reinstall if over-the-air updates do not fix it. + + If pairing still fails after that, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your dashboard account email and what happens when you try (QR vs manual code). Our team can check the device's pairing state and help you complete setup. + + + Full steps for Bluetooth and manual pairing. + + + + + The device and our servers can still have an active pairing from before—even if the Lockbox doesn't show under **Settings → Devices** for the account you're using, or right after a firmware update. + + **Try these steps in order:** + + 1. **Confirm the right account** — Sign in to the dashboard email you normally use. Open **Settings → Devices**. If your Lockbox is already listed, you don't need to pair again; open **Chastity Lockbox** from the home page for that device. + + 2. **Hard reboot and resync** — Press and hold **Enter/Lock** for 10 seconds so the device reconnects to Wi‑Fi and syncs. Then try pairing again using the **current** pairing code from **Settings → Pairing** on the device (codes change after restart). + + 3. **Stale listing** — If the Lockbox appears under **Settings → Devices** but doesn't work, remove it there and pair again with a fresh pairing code from the device. + + 4. **Secondhand / previous owner** — If someone else paired this device before you, you need an ownership transfer. See *I bought a secondhand Lockbox* above. + + If it still says already paired and the device isn't usable on your account, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your dashboard email and the **pairing code** shown under **Settings → Pairing** so we can check pairing state on our side. + + + Wi‑Fi OK but pairing still fails — next steps. + + + If your Lockbox unlocks unexpectedly or lock commands from the dashboard aren't being applied correctly, the device and server may be out of sync. A hard reboot forces the device to pull the latest lock state from the server. + If the dashboard and device disagree in **one or both directions**—for example locking from the website does not engage the lock on the device (even when the Wi‑Fi icon looks connected), or locking locally does not update the website—see [Severe bidirectional desync](/lkbx/support/connectivity-troubleshooting#severe-bidirectional-desync). That flow may require reflashing after resets, re-pairing, and over-the-air updates have already been tried. + Step-by-step sync troubleshooting guide. + + If **Device Status** stays on **Updating** or shows **Unlocked** while your Lockbox screen shows the correct timer and lock state (and you are not in the middle of a firmware install), treat it as **dashboard sync or display lag**, not a problem with the device itself. + + More generally, treat this as a **sync or UI lag** issue first: + + 1. **Trust the device** when it disagrees with the website—use the [online status](/lkbx/support/online-status) guide; the dashboard can lag by up to about a minute. + 2. **Re-sync** — Perform a [hard reboot with resync](/lkbx/technical/button-controls#hard-reboot-with-resync), then follow [Connectivity Troubleshooting](/lkbx/support/connectivity-troubleshooting#lock-randomly-unlocks-or-doesnt-sync) if it keeps happening. + 3. **Firmware** — If an update appears stuck, leave the device powered and on WiFi so it can finish; if it never clears, reinstall the current release with the [web flasher](/lkbx/support/flashing) (do not check **Erase device** if you want to keep settings and pairing). + + If the wrong status persists after that, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your account email and what the device screen shows versus the dashboard. + + + + When the dashboard (or your keyholder) updates an active session, the Lockbox usually applies changes within seconds while online. If the device seems wrong or **never** engages the lock at all, or only behaves correctly after you power cycle or use a hard reset, treat it as a **sync** issue first: perform a [hard reboot with resync](/lkbx/technical/button-controls#hard-reboot-with-resync), then follow [Connectivity Troubleshooting](/lkbx/support/connectivity-troubleshooting#lock-randomly-unlocks-or-doesnt-sync) if it keeps happening. + + **If the lock screen shows little or no timer text while a session is active:** your keyholder may have turned on [Hide Display Time](/lkbx/using/hiding-time), which hides the countdown on purpose. If Wi‑Fi is unavailable, the device may show [limited time text until it reconnects](/lkbx/technical/offline-mode#scenario-2-starting-lock-without-wifi)—the session still runs. + + **If the back/return arrow looks stuck or a side button feels physically jammed:** see [Button controls — troubleshooting](/lkbx/technical/button-controls#troubleshooting). Persistent hardware issues need [support@researchanddesire.com](mailto:support@researchanddesire.com). + + If the dashboard displays your Lockbox as "Offline" but your device shows a green connection indicator, your device and the dashboard may be out of sync. This can usually be resolved with a hard reboot and resync. @@ -412,6 +548,19 @@ If the device still doesn't respond after flashing, contact + If the dashboard shows **Error Fetching Statistics**, **Failed to get earliest lock date**, or similar text—and especially if the message mentions a database **relation** (for example `LockSession`) or that something **does not exist**—that comes from our **servers**, not from your Lockbox settings or WiFi. You cannot fix those messages by re-pairing the device or changing options on the Lockbox. + + The same kind of outage can also cause **lock session not created** when you try to start a lock, errors at the bottom of the page, or your Lockbox **not appearing** in the dashboard—even when WiFi on the device looks fine. Those symptoms usually clear up for everyone once the service issue is fixed. + + **What to try:** + + 1. Refresh the page, or sign out of the dashboard and sign back in. + 2. Wait a few minutes and open **Chastity Lockbox** again in case of temporary maintenance. + + If the error **keeps appearing** after that, email [support@researchanddesire.com](mailto:support@researchanddesire.com) from the address on your dashboard account and describe or screenshot the full message. + + The Emergency Unlock and Take a Break options only appear when the device is locked. If your Lockbox is unlocked, these menu items are hidden because they aren't applicable yet. @@ -461,7 +610,7 @@ If the device still doesn't respond after flashing, contact Advanced** and toggle off the Give Up Control setting. Control will be returned to you after a 72-hour waiting period. - - **If you chose "Permanent" consent**: Ask your Keyholder to return control to you through the dashboard. You cannot regain control yourself. + - **If you chose "Permanent" consent**: Your Keyholder must switch to **your** account in the top-left, then go to **Settings > Advanced** and turn off **Give Up Control**. You cannot regain control yourself from your own session if the consent was Permanent. If they cannot complete that in the UI, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) from your dashboard email—support can reset the setting. - **If you removed your partner while Give Up Control was enabled**: Contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com) for assistance restoring your account access. diff --git a/Documentation/lkbx/quick-start/introduction.mdx b/Documentation/lkbx/quick-start/introduction.mdx index 9841c4de..db75eb00 100644 --- a/Documentation/lkbx/quick-start/introduction.mdx +++ b/Documentation/lkbx/quick-start/introduction.mdx @@ -115,7 +115,7 @@ Pairing lets you control locks remotely, assign a keyholder, and use advanced fe Go to **Settings → Devices** and click **Pair Lockbox**. - **Automatic tab** (recommended): Click **Scan for Lockbox**, select your device from the browser picker, and follow the prompts. Works in Chrome and Edge. - - **Enter Code tab**: Enter the six-digit code shown on your Lockbox screen under **Settings → Pairing**. Works in any browser. + - **Enter Code tab**: Enter the pairing code shown on your Lockbox screen under **Settings → Pairing**. Works in any browser. You should see your Lockbox listed and ready to control. diff --git a/Documentation/lkbx/quick-start/keyholder-guide.mdx b/Documentation/lkbx/quick-start/keyholder-guide.mdx index 9edc10b1..23d98a58 100644 --- a/Documentation/lkbx/quick-start/keyholder-guide.mdx +++ b/Documentation/lkbx/quick-start/keyholder-guide.mdx @@ -51,3 +51,15 @@ After your partner accepts the invitation, you can manage their devices from you Account switcher dropdown showing how to switch between your account and your partner's account + +## Return control after Give Up Control (Permanent consent) + +If your partner enabled **Give Up Control** with **Permanent** consent, only you can return full control to them from the dashboard—they cannot toggle it off themselves. + +1. Use the top-left account menu to switch to **your partner's account** (the lockee account that owns the Lockbox) +2. Open **Settings** > **Advanced** +3. Turn off **Give Up Control** + +You must perform these steps while viewing their account, not only from your own. If the option is unavailable or does not work, ask your partner to contact [support@researchanddesire.com](mailto:support@researchanddesire.com) from their dashboard email; support can reset the setting when needed. + +See also [Give Up Control](/lkbx/faqs#what-happens-if-i-use-the-give-up-control-feature) in the Lockbox FAQs. diff --git a/Documentation/lkbx/quick-start/pairing.mdx b/Documentation/lkbx/quick-start/pairing.mdx index 3194fca4..f88f470e 100644 --- a/Documentation/lkbx/quick-start/pairing.mdx +++ b/Documentation/lkbx/quick-start/pairing.mdx @@ -3,7 +3,7 @@ title: "Pairing Your Chastity Lockbox" description: "Connect your Chastity Lockbox to your account — automatically via Bluetooth or manually with a pairing code" --- -There are two ways to pair your Lockbox. **Automatic pairing** uses Bluetooth and is the fastest option — no WiFi setup required. **Manual pairing** uses a six-digit code displayed on the device and works in any browser. +There are two ways to pair your Lockbox. **Automatic pairing** uses Bluetooth and is the fastest option — no WiFi setup required. **Manual pairing** uses the alphanumeric pairing code shown on the device and works in any browser. Not sure which to use? Try automatic pairing first. If your browser doesn't support it, fall back to the manual method. @@ -83,7 +83,7 @@ Use this method if you're on Firefox, Safari, or any browser that doesn't suppor On your Lockbox, navigate to **Settings → Pairing**. - At the top of the screen you'll see a six-digit alphanumeric pairing code. You can: + At the top of the screen you'll see an alphanumeric pairing code. You can: - **Scan the QR code** on screen — this opens the dashboard with the code pre-filled - **Note the code manually** and type it in yourself @@ -95,7 +95,11 @@ Use this method if you're on Firefox, Safari, or any browser that doesn't suppor Go to **Settings → Devices** in the dashboard. Click **Pair Lockbox**, then select the **Enter Code** tab. - Type your six-digit pairing code and click **Pair**. + Type the pairing code exactly as shown on the Lockbox and click **Pair**. + + + If the dashboard reports **already paired** but the Lockbox doesn't appear under your account—often after a firmware update—see this FAQ. + @@ -113,7 +117,7 @@ Use this method if you're on Firefox, Safari, or any browser that doesn't suppor **0:11** Once you have your box, you can turn it on and scroll in the main menu down to Settings, and open Pairing. -**0:24** When the device boots up, it will always have a new pairing code here, so on restart you should expect that to change, but at the top you'll see this six-digit pairing code, which includes letters and numbers. +**0:24** When the device boots up, it will always have a new pairing code here, so on restart you should expect that to change, but at the top you'll see this pairing code, which includes letters and numbers. **0:34** You can either memorize this and take it to the dashboard, or you can scan the QR code present over here, which will automatically bring you to the dashboard, and, if possible, pair your device. diff --git a/Documentation/lkbx/support/connectivity-troubleshooting.mdx b/Documentation/lkbx/support/connectivity-troubleshooting.mdx index 5bbfd1c8..59b41233 100644 --- a/Documentation/lkbx/support/connectivity-troubleshooting.mdx +++ b/Documentation/lkbx/support/connectivity-troubleshooting.mdx @@ -27,6 +27,45 @@ If your lock session is stuck in a "pending" state along with this issue, ask yo --- +## Flashing yellow persists or Applying update repeats + +If the Wi‑Fi icon shows connected but the **status indicator below it keeps flashing yellow** and never turns [solid green](/lkbx/support/online-status#status-indicator-meanings), or the screen shows **Applying update** and the device **reboots in a loop**, the Lockbox is not completing a connection to the dashboard (or is retrying a firmware update). This is different from a brief yellow flash at cold boot, which usually turns green within about two minutes—see [Symbols](/lkbx/using/symbols#status-indicator-flashing-yellow). + +The same kind of failure can show up as a **firmware version that appears to revert after restart** — for example, the startup screen or **Update Device** flow shows a newer build, but after you **Restart Device** or power‑cycle, the **startup screen lists an older version** again and the device tries to install the same update. Treat that as an incomplete or stuck update: follow the steps below, and use the [web flasher](/lkbx/support/flashing) if the reported version keeps going back to the old number. + +**Try these steps in order:** + +1. **Stay on power and Wi‑Fi** — Keep the device plugged in and on your network. On boot it may need time to download or apply an update. Avoid using **Restart** or a hard reset while **Applying update** is visible unless [support](mailto:support@researchanddesire.com) tells you to; interrupting an update can require USB recovery ([Restarting your device](/lkbx/device-states/restarting)). +2. **Hard reboot with resync** — If the device is responsive but stuck, use a [hard reboot with resync](/lkbx/technical/button-controls#hard-reboot-with-resync): press and hold **Enter/Lock** for 10 seconds, then release. Use **Enter/Lock only**—do not hold the Back button at the same time. +3. **Reinstall firmware** — If the yellow indicator never stabilizes, or the reboot loop continues after a long wait on Wi‑Fi, install the current stable release with the [web flasher](/lkbx/support/flashing). Leave **Erase device** unchecked unless you want a full factory reset. +4. **Screen stays off after a long hold** — Holding **Enter/Lock** for 10 seconds can leave the device in **bootloader mode** (screen may stay off while USB still connects). Connect the Lockbox to a computer with a data-capable USB‑C cable and follow [My Lockbox won't turn on](/lkbx/faqs#my-lockbox-wont-turn-on) to recover with the web flasher. + + +Temporary **service or connectivity issues** between your Lockbox and our servers can produce the same symptoms as a local Wi‑Fi problem—even when the Wi‑Fi icon looks fine. If you have waited well past two minutes with no solid green dot, or support confirms a known incident, follow their guidance or email [support@researchanddesire.com](mailto:support@researchanddesire.com) with what you see on screen. + + +--- + +## WiFi works but pairing won't complete + +Your router's device list (or USB serial output if you use developer tools) may show the Lockbox connected to Wi‑Fi with a valid IP address, but pairing still never finishes, or the device cannot complete requests to the dashboard. That usually means the device is online at layer 2–3 but something is wrong with HTTPS traffic or firmware—not a bad Wi‑Fi password or 2.4 GHz vs 5 GHz mix-up. + +**Try these steps in order:** + +1. **Give the device time to update over the air** — Leave the Lockbox powered on and connected to Wi‑Fi. On boot it may download and install a firmware update that restores communication with the dashboard. +2. **Reinstall the latest firmware** — If pairing still fails after a full reboot, use the [web flasher](/lkbx/support/flashing) to install the current stable release. That addresses cases where an automatic update left the device unable to complete secure connections needed for pairing. +3. **Remove and re-pair** — If you performed a full erase while flashing, or support reset pairing, remove the Lockbox from **Settings → Devices** (if it appears) and pair again using the [pairing guide](/lkbx/quick-start/pairing). + + +If you capture serial logs while debugging, errors mentioning SSL, TLS, or memory allocation during HTTPS—even when Wi‑Fi association looks fine—usually point to firmware needing an update rather than a different network. + + + +If you still cannot pair after updating firmware and following the [pairing FAQ](/lkbx/faqs) (section *QR code or pairing code doesn't work*), contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your account email and what you have tried. + + +--- + ## Lock randomly unlocks or doesn't sync If your Lockbox unlocks unexpectedly or lock commands from the dashboard aren't being applied correctly, the device and server may be out of sync. @@ -40,8 +79,17 @@ If your Lockbox unlocks unexpectedly or lock commands from the dashboard aren't Perform a [hard reboot with resync](/lkbx/technical/button-controls#hard-reboot-with-resync) by pressing and holding the **Enter/Lock** button for 10 seconds. This forces the device to restart, reconnect to WiFi, and pull the latest lock state from the server. +### Severe bidirectional desync + +Rarely, the Lockbox and dashboard can stay out of sync in **one or both directions** for more than a brief moment. (Only one side may be wrong—for example the dashboard updates when you lock locally, but a lock started on the dashboard never engages the hardware—even when the Wi‑Fi icon shows a [solid green](/lkbx/support/online-status#status-indicator-meanings) status dot.) + +- You lock or unlock **on the device**, but the **dashboard does not** update to match. +- You start a lock **from the dashboard** (timer and UI behave normally), but the **Lockbox does not** physically engage. + +If you have already tried a hard reboot with resync, power-cycling, re-pairing, and leaving the device online long enough to install an automatic firmware update, reinstalling the current stable release with the [web flasher](/lkbx/support/flashing) often clears this. If the behavior continues after flashing, contact [support@researchanddesire.com](mailto:support@researchanddesire.com). + -If the issue persists after resyncing, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your username and a description of the behavior. +For ordinary one-way sync glitches, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) if resyncing does not help. For bidirectional desync, try the steps above (including flashing) before escalating, unless you need immediate assistance. --- @@ -73,5 +121,7 @@ Contact [support@researchanddesire.com](mailto:support@researchanddesire.com) if - Your lock session is stuck and your keyholder cannot abandon it - You removed your keyholder during an active session and your lock is stuck (support can abandon the lock on your behalf) - The dashboard consistently shows incorrect lock state after multiple resync attempts +- **Bidirectional desync** (dashboard commands do not reach the Lockbox *and* local lock state does not update the dashboard) continues after you follow [Severe bidirectional desync](#severe-bidirectional-desync), including reflashing +- Pairing fails after following [the pairing guide](/lkbx/quick-start/pairing) and [WiFi works but pairing won't complete](/lkbx/support/connectivity-troubleshooting#wifi-works-but-pairing-wont-complete) — including confirming WiFi, using the current pairing code, trying automatic pairing in Chrome or Edge if possible, and updating firmware if Wi‑Fi is confirmed but HTTPS to the dashboard still fails Include your account email, a description of the issue, and what you've already tried. diff --git a/Documentation/lkbx/support/flashing.mdx b/Documentation/lkbx/support/flashing.mdx index 75b57149..ec597b97 100644 --- a/Documentation/lkbx/support/flashing.mdx +++ b/Documentation/lkbx/support/flashing.mdx @@ -24,6 +24,7 @@ Flashing reinstalls the firmware and can resolve: - Device freezing when pressing menu buttons - Unresponsive screens or buttons after waking from sleep - Software glitches that persist after a hard reset +- **Dashboard and device out of sync both ways** — remote lock/unlock from the dashboard does not reach the Lockbox, and changes on the Lockbox do not update the dashboard, after you have tried a hard reset, re-pairing, and waiting for an over-the-air update (see [Severe bidirectional desync](/lkbx/support/connectivity-troubleshooting#severe-bidirectional-desync)) Before flashing, try a hard reset first: hold the **Enter/Lock** button for 10 seconds. If the issue persists, proceed with flashing. diff --git a/Documentation/lkbx/technical/button-controls.mdx b/Documentation/lkbx/technical/button-controls.mdx index 4ac14e58..c4f741af 100644 --- a/Documentation/lkbx/technical/button-controls.mdx +++ b/Documentation/lkbx/technical/button-controls.mdx @@ -186,6 +186,10 @@ If a button physically clicks but the device doesn't respond to that specific bu **If the issue persists after these steps**, the button has likely failed and requires replacement. Contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com) with a description of the issue. + +On the lock screen, menu icons (including the back arrow) are part of the normal layout—they are not a sign that the physical Back button is held. If the **physical** Back button feels stuck, jammed, or always pressed, try a [hard reset](#hard-reset) after waking the device. If the button still feels wrong or navigation acts like Back is always pressed, contact [support@researchanddesire.com](mailto:support@researchanddesire.com)—this may be a hardware issue. + + Try the hard reset: hold the Enter button for 10 seconds. If that doesn't work, connect the device to power and try again. diff --git a/Documentation/lkbx/technical/menu-structure.mdx b/Documentation/lkbx/technical/menu-structure.mdx index 03adccf7..eacdb74f 100644 --- a/Documentation/lkbx/technical/menu-structure.mdx +++ b/Documentation/lkbx/technical/menu-structure.mdx @@ -61,7 +61,7 @@ Opens the WiFi configuration portal. A QR code appears on screen that you can sc ### Pairing -Displays your 6-character pairing code and a QR code for quick dashboard pairing. Requires WiFi connection. +Displays your pairing code and a QR code for quick dashboard pairing. Requires WiFi connection. If WiFi is not connected when you select Pairing, you'll be prompted to set up WiFi first. diff --git a/Documentation/lkbx/using/hiding-time.mdx b/Documentation/lkbx/using/hiding-time.mdx index 41c13cd5..0febb8fa 100644 --- a/Documentation/lkbx/using/hiding-time.mdx +++ b/Documentation/lkbx/using/hiding-time.mdx @@ -16,6 +16,10 @@ When you enable "Hide Display Time," the remaining lock time becomes hidden acro - **Physical Device Display** — The lockbox screen hides the countdown - **Vote Notifications** — Time adjustments from votes display without specific durations + +**Hygiene break information** (for example how often breaks are allowed and how long they last) is separate from the lock countdown. The lockee’s **Chastity Lockbox** overview may still show break schedule details when **Hide Display Time** is on, so they know breaks are available—only the remaining **lock** time is hidden as described above. + + Your lock session continues to function normally even when the time is hidden. The countdown still runs in the background—you just can't see it. @@ -86,6 +90,10 @@ The "Hide Display Time" setting works differently depending on your lock scenari Yes. Once your lock session completes, you can see the full history including all time information in your activity log. + + + Usually **no**—the lock countdown is what hides; hygiene break schedule details are called out in the **Note** under **What "Hide Display Time" Does** above. + ## Related Pages diff --git a/Documentation/lkbx/using/public-voting.mdx b/Documentation/lkbx/using/public-voting.mdx index 2b258553..225a91a2 100644 --- a/Documentation/lkbx/using/public-voting.mdx +++ b/Documentation/lkbx/using/public-voting.mdx @@ -53,6 +53,18 @@ Public voting lets you share an active lock session so others can vote to increa +## Maximum and minimum lock duration (voting limits) + +**Maximum Lock Duration** and **Minimum Lock Duration** are **bounds on how far public voting can move your session**—they are not an “extra days on top of your base lock” allowance in isolation. If you set a maximum, voters cannot push your session time **above** that ceiling—so if your session is already at that limit, **increase** or **extend** options on the public voting page can be **disabled or greyed out**. + + + **Self-locks** cannot edit active session settings in the dashboard. Plan your public voting limits **before** you start the lock. If you misconfigured a setting and need it changed after the session began, contact [support@researchanddesire.com](mailto:support@researchanddesire.com)—whether that can be adjusted depends on your session type and policy. + + + + If you want a long window for voters to add time, set a **maximum** high enough that your session still has “room” to grow under public voting. If the maximum is too low relative to your current remaining time, increase votes may never apply. + + ## Share your voting link Once public voting is enabled on an active session, a unique share link becomes available. @@ -198,4 +210,7 @@ You can turn public voting off at any time. Lower the Time Plus/Time Minus values to more moderate increments. + + Your session is likely already at the **Maximum Lock Duration** you configured for public voting (voters cannot add time beyond that ceiling), or another rule prevents further increases. Review the [Maximum and minimum lock duration](#maximum-and-minimum-lock-duration-voting-limits) section above. For **self-locks**, you cannot raise that ceiling yourself after the session starts—see [What is a self-lock?](/lkbx/faqs#what-is-a-self-lock) and contact support if you need help. + \ No newline at end of file diff --git a/Documentation/lkbx/using/symbols.mdx b/Documentation/lkbx/using/symbols.mdx index 245c41ef..008940e4 100644 --- a/Documentation/lkbx/using/symbols.mdx +++ b/Documentation/lkbx/using/symbols.mdx @@ -117,6 +117,7 @@ This can happen if: - **Your device hasn't been paired** — Follow the [pairing guide](../quick-start/pairing) to complete setup. - **Your device just powered on** — Server connection typically takes 15–30 seconds, but can take up to 2 minutes depending on your location and network conditions. - **Server connectivity issue** — Temporary server maintenance or network routing issues. +- **Firmware update in progress or retrying** — You may see **Applying update**; leave the device on power and Wi‑Fi. If the indicator **never** turns solid green, the device reboots in a loop, the message keeps returning every boot, or the **startup firmware version goes back to an older number after you restart**, see [Flashing yellow persists or Applying update repeats](/lkbx/support/connectivity-troubleshooting#flashing-yellow-persists-or-applying-update-repeats). If you've waited more than two minutes and still see the flashing yellow indicator, please contact support as this may indicate a server issue. diff --git a/Documentation/lkbx/using/take-a-break.mdx b/Documentation/lkbx/using/take-a-break.mdx index a91ca2a9..0f005bfd 100644 --- a/Documentation/lkbx/using/take-a-break.mdx +++ b/Documentation/lkbx/using/take-a-break.mdx @@ -42,6 +42,14 @@ Breaks must be enabled by your keyholder (or yourself if self-locking) before yo + + **Activity log timing:** **Break Started** and **Break Completed** in the session activity log are recorded when the dashboard receives those events. If the Lockbox was offline, rebooted, or slept during a break, **Break Completed** can appear much later than when you physically re‑locked—often **not** a failed break. A **failed** break is tied to **missing the break timer** while your key is out (see warnings above), not to a delayed log timestamp by itself. + + + + **Reboots and setup screens during a break:** If the device restarts mid‑break (for example after power loss or a restart), you may briefly see the WiFi **QR setup** flow or the main menu before the device reconnects. After WiFi sync, the Lockbox may try to re‑engage the lock automatically. **With the backplate open**, you may see that re‑lock attempt or **No Backplate Detected** sooner than when you finish normally—close the backplate when you are done, then use **End Break** so the device and dashboard stay aligned. Ensure the backplate is seated; if errors persist, follow on‑screen options (for example **Calibrate** or **Restart**)—see [Device errors](/lkbx/errors/introduction) and [Menu structure](/lkbx/technical/menu-structure). When **End Break** is visible, use it to align the device state with your session. + + If you're in a long-term lock, there's a strong chance that at some point you're going to want to take a break—whether that's for hygiene, for play, or any reason at all. You can do that on the device, and I'll walk you through it now. diff --git a/Documentation/ossm/Hardware/PCB/introduction.mdx b/Documentation/ossm/Hardware/PCB/introduction.mdx index 0140182c..c6b4a79d 100644 --- a/Documentation/ossm/Hardware/PCB/introduction.mdx +++ b/Documentation/ossm/Hardware/PCB/introduction.mdx @@ -194,10 +194,7 @@ Use a high‑quality, UL‑certified power supply. Low‑quality supplies often ### Back‑EMF Protection -The PCB includes built‑in protection against regenerative voltage spikes: - -- Inline diode to protect the power supply from reverse current -- 1500 µF capacitor to handle regenerative energy +Reference boards include protection against regenerative voltage spikes, including an inline diode to protect the power supply from reverse current. **OSSM Electronics Board V2.3 and newer** also include a **1500 µF bulk capacitor** on the board for regenerative energy. **Earlier PCB revisions (V2.2 and older)** do **not** include that part; if you use a **Gold Motor (57AIM)** with those boards, add an external **1500 µF (minimum 50V)** as described under **PCB Compatibility** in [Standard Build Motor](/ossm/Hardware/motor/standard-build-motor). ## Related guides diff --git a/Documentation/ossm/Hardware/motor/alternatives/iHSV57.mdx b/Documentation/ossm/Hardware/motor/alternatives/iHSV57.mdx index 9ad5f64c..1f044015 100644 --- a/Documentation/ossm/Hardware/motor/alternatives/iHSV57.mdx +++ b/Documentation/ossm/Hardware/motor/alternatives/iHSV57.mdx @@ -38,7 +38,7 @@ The 57AIM30 Gold Motor is a drop-in replacement for the iHSV57: - Compatible with existing actuator hardware -If upgrading from iHSV57 to Gold Motor, you may need to add a 1500µF capacitor (minimum 50V) to PCB versions older than V2.3 to handle regenerative braking. +If upgrading from iHSV57 to Gold Motor, you may need to add a **1500µF capacitor (minimum 50V)** on boards **older than V2.3**. Kits that already included **Electronics Board V2.3** have this capacitance on the PCB—no extra part. For **how to identify your board** and **where to connect** the capacitor on V2.2 and older boards, see [PCB Compatibility](/ossm/Hardware/motor/standard-build-motor#pcb-compatibility) on the Standard Build Motor page. ## Programming Requirements diff --git a/Documentation/ossm/Hardware/motor/programming.mdx b/Documentation/ossm/Hardware/motor/programming.mdx index 8b66a9cc..8c9b7c30 100644 --- a/Documentation/ossm/Hardware/motor/programming.mdx +++ b/Documentation/ossm/Hardware/motor/programming.mdx @@ -32,6 +32,15 @@ Gather the following before you start: Never power the motor from USB alone. The motor must have its normal 20–36 V DC input during programming. +## Programming header vs OSSM wiring + +Normal OSSM operation powers the motor and sends **step/direction** signals through the **green screw terminal** (and signal cable) described in [Wiring Your Gold Motor](/ossm/Hardware/motor/wiring-gold-motor). That is **not** where you attach the RS485 adapter for parameter programming. + +For **RS485 programming**, use the motor’s **separate programming port**—usually a **white multi-pin header** on the motor body with silkscreen or documentation for **A**, **B**, **5V+**, and **GND**. Connect your adapter only to those four signals on **that** header. + +- **5V+ and G (GND)** on the adapter go to the pins labeled **5V+** and **GND** on the **programming header**—the same connector as **A** and **B**, not the large **Voltage Plus / Ground** terminals used for the motor’s main DC input. +- **Housing size varies** (for example **10-pin vs 14-pin**) between **57AIM** revisions (such as **57AIM30** vs **57AIM30B**) and factories. **Use the silkscreen on your motor or the manufacturer pinout**; do not rely on pin numbers from a different motor photo or schematic page. + ## Programming instructions diff --git a/Documentation/ossm/Hardware/motor/standard-build-motor.mdx b/Documentation/ossm/Hardware/motor/standard-build-motor.mdx index 0abe0a09..7d84430b 100644 --- a/Documentation/ossm/Hardware/motor/standard-build-motor.mdx +++ b/Documentation/ossm/Hardware/motor/standard-build-motor.mdx @@ -60,16 +60,26 @@ Motors from third-party suppliers require programming before use. See the [progr ## PCB Compatibility -The Gold Motor's improved efficiency generates more regenerative power during certain motion conditions, requiring additional capacitance on the PCB. +The Gold Motor's improved efficiency generates more regenerative power during certain motion conditions, requiring additional capacitance on the DC bus. **OSSM Electronics Board V2.3 and newer** include that capacitance on the PCB. If your kit included a **V2.3** (or newer) board, you **do not** add a second bulk capacitor for a standard Gold Motor upgrade. -| PCB Version | Compatibility | -|-------------|---------------| -| V2.3 or newer | Fully compatible, capacitor included | -| V2.2 | Compatible with simple PH-4 cable wiring | -| Older than V2.2 | Requires soldering wires to 10-pin header | +| PCB Version | Gold Motor notes | +|-------------|------------------| +| **V2.3 or newer** | Bulk capacitor **on the board**—no external 1500µF needed | +| **V2.2** | Use PH-4 signal wiring as usual; **still add** an external **1500µF (min 50V)** (see below)—this revision does not include the V2.3 bulk cap | +| **Older than V2.2** (e.g. V2.1) | **Add** the external **1500µF**; signal wiring may use the 10-pin header instead of PH-4 | + +### Identifying your PCB version + +Check the **silkscreen text on the PCB** (often near the board edge, logo, or revision block). Look for labels such as **V2.1**, **V2.2**, or **V2.3**. Packaging or kit paperwork may repeat the same version if you still have it. + +### Adding the 1500µF capacitor (PCB older than V2.3) + +Use an **electrolytic 1500µF (minimum 50V)** rated for the motor supply. Mount it **in parallel with the 24V motor power** at the OSSM board: **positive** to the **+** motor power screw terminal and **negative** to the **−** terminal—the **same two terminals** used for the motor’s red (+) and black (−) power wires in [Wiring Your Gold Motor](/ossm/Hardware/motor/wiring-gold-motor). That places bulk capacitance on the DC bus where regenerative energy returns. **Respect polarity**; reverse polarity can destroy the capacitor or create a hazard. + +If both motor leads and the capacitor need to land on the same terminals, combine the stranded wires with the capacitor leads in the screw terminals (or use a short splice), then tighten fully. -If using a PCB older than V2.3, add a **1500µF capacitor (minimum 50V)** to handle regenerative braking. Without this capacitor, voltage spikes may damage your electronics. +Without this capacitor on **pre-V2.3** boards, voltage spikes during braking can damage your electronics—especially at higher speeds and forces. ## Technical Specifications diff --git a/Documentation/ossm/Hardware/motor/wiring-gold-motor.mdx b/Documentation/ossm/Hardware/motor/wiring-gold-motor.mdx index 7cb56579..b8082de3 100644 --- a/Documentation/ossm/Hardware/motor/wiring-gold-motor.mdx +++ b/Documentation/ossm/Hardware/motor/wiring-gold-motor.mdx @@ -67,6 +67,10 @@ Insert the power cables (red, then black) into the first two terminals. Ensure t Tighten the terminal screws as firmly as possible. Loose connections can cause intermittent power issues or motor failures. + + +**Electronics Board V2.2 and older:** If you use a Gold Motor with a PCB **older than V2.3**, add a **1500µF (min 50V)** bulk capacitor **across these same +/− motor power terminals** in parallel with the red/black wires. V2.3 boards include this on the PCB. See [PCB Compatibility](/ossm/Hardware/motor/standard-build-motor#pcb-compatibility). + diff --git a/Documentation/ossm/Hardware/standard-printed-parts/pitclamp/README.mdx b/Documentation/ossm/Hardware/standard-printed-parts/pitclamp/README.mdx index 45aa34e1..028baea7 100644 --- a/Documentation/ossm/Hardware/standard-printed-parts/pitclamp/README.mdx +++ b/Documentation/ossm/Hardware/standard-printed-parts/pitclamp/README.mdx @@ -98,8 +98,12 @@ Your motor can be quickly removed from the mount for storage or transferred to a - Mounts to 3030 or 4040 extrusion (top mount) -- 64mm M6 hole spacing -- ~30mm overall width +- **64 mm** center-to-center **M6** bolt spacing for T-nut mounting on the extrusion slot +- ~30 mm overall width + + +If you are matching a **third-party clamp**, magic arm, or measuring **elongated slots** (“troughs”), your tape measure may not read **64 mm**—that value is the **bolt pattern** for the extrusion interface. For exact geometry, use the published **STEP** or **STL** files from the [Kinky Makers hardware repository](https://github.com/KinkyMakers/OSSM-hardware). + diff --git a/Documentation/ossm/guides/getting-started/ble-pairing.mdx b/Documentation/ossm/guides/getting-started/ble-pairing.mdx index e90e9bb4..b963d349 100644 --- a/Documentation/ossm/guides/getting-started/ble-pairing.mdx +++ b/Documentation/ossm/guides/getting-started/ble-pairing.mdx @@ -97,12 +97,16 @@ To manage saved networks, go to **Settings → WiFi Networks** in the dashboard. ## Fallback: Enter Code -If your browser doesn't support Web Bluetooth, switch to the **Enter Code** tab in the pairing dialog. Your OSSM displays a 6-character code and QR code on its screen. Enter the code manually in the dashboard to complete pairing. +If your browser doesn't support Web Bluetooth, switch to the **Enter Code** tab in the pairing dialog. Your OSSM displays a 6-character code and QR code on the **wired remote OLED** (the display connected to the main unit with the RJ45 cable)—not on the wireless RADR. Enter the code manually in the dashboard to complete pairing. The Enter Code method still requires your OSSM to be connected to WiFi first. Use the [WiFi setup guide](/ossm/guides/getting-started/wifi-setup) to get the device online before pairing this way. + +If you only use a **RADR** (no wired remote connected), you will not see the OSSM pairing code on the RADR screen—the RADR shows its own menus and WiFi setup, not the OSSM dashboard pairing flow. For dashboard linking, prefer **Auto (Bluetooth)** from **Chrome or Edge on a desktop or laptop**, or connect your **wired remote** temporarily so the code can appear on its display. + + --- ## Troubleshooting @@ -130,4 +134,8 @@ The Enter Code method still requires your OSSM to be connected to WiFi first. Us Your browser may not support Web Bluetooth. Confirm you're using Chrome or Edge. In Chrome, you can check by visiting `chrome://flags` and searching for "bluetooth" to verify the feature is enabled. + + + The dashboard pairing code is shown on the **OSSM wired remote OLED**, not on the RADR. See [Fallback: Enter Code](#fallback-enter-code) above. If you do not have a wired remote connected, use **Auto (Bluetooth)** from Chrome or Edge on a **desktop or laptop**, or connect the wired remote temporarily. + diff --git a/Documentation/ossm/guides/getting-started/build-guide/step-0.0_introduction.mdx b/Documentation/ossm/guides/getting-started/build-guide/step-0.0_introduction.mdx index 909c7c67..157124b5 100644 --- a/Documentation/ossm/guides/getting-started/build-guide/step-0.0_introduction.mdx +++ b/Documentation/ossm/guides/getting-started/build-guide/step-0.0_introduction.mdx @@ -27,7 +27,7 @@ The actuator is the functional core of the OSSM. It contains: ### Frame -The frame is the structural stand that holds and positions the actuator. You can build on the basic mount or an extrusion stand depending on your setup. See [OSSM: Basic Mount V2](/ossm/guides/getting-started/quickstart) for mounting options. +The frame is the structural stand that holds and positions the actuator. You can build on the basic mount or an extrusion stand depending on your setup. See [Basic Mount](/ossm/Hardware/ossm-mods/basic-mount/introduction) (including **Basic Mount V2** / screw-down brackets) for STL links and assembly context. There are pinch points around the rail and carriage. Keep hands, cables, and anything sensitive away from the moving rail during assembly and testing. The OSSM can generate significant force—always be able to stop or move away quickly. @@ -143,7 +143,7 @@ You’ll assemble the actuator first, then install electronics, wire everything, - Review wiring and firmware pages so you’re ready when you reach those steps: - [Wiring Your Gold Motor](/open-source-sex-machine/ossm-electronics/wiring-your-gold-motor) - [Flashing your OSSM](/open-source-sex-machine/flashing-your-ossm) -- If you haven't chosen a stand yet, see [OSSM: Basic Mount V2](/ossm/guides/getting-started/quickstart). +- If you haven't chosen a stand yet, see [Basic Mount](/ossm/Hardware/ossm-mods/basic-mount/introduction) for the **Basic Mount V2** option and download links. diff --git a/Documentation/ossm/guides/getting-started/ready-to-play/info-sheet.mdx b/Documentation/ossm/guides/getting-started/ready-to-play/info-sheet.mdx index d86d000a..65076a4a 100644 --- a/Documentation/ossm/guides/getting-started/ready-to-play/info-sheet.mdx +++ b/Documentation/ossm/guides/getting-started/ready-to-play/info-sheet.mdx @@ -5,6 +5,10 @@ description: "Everything you need to know to get started with your OSSM Ready-to Welcome to your OSSM Ready-to-Play kit. This guide helps you unbox, set up, and use your machine safely and confidently. + +This page describes the **standard** Ready-to-Play package (collapsible extrusion stand). If you ordered a **basic mount** or other **custom** configuration **without** the full stand, you may not receive stand-only items (for example the **sandbag**). You should still receive the **power supply**, **end-effector set**, **remote**, and other accessories **as listed on your order confirmation**. See the FAQ *[I ordered Ready-to-Play with the basic mount instead of the full extrusion stand. What should be in the box?](/ossm/guides/housekeeping/faqs#i-ordered-ready-to-play-with-the-basic-mount-instead-of-the-full-extrusion-stand-what-should-be-in-the-box)*. + + ## What's in the box Your accessory box includes: @@ -92,6 +96,14 @@ Do not use beach sand. It may contain salt, moisture, and microbes that can caus Power on the OSSM and allow it to complete its homing routine. Keep hands and loose items away from the rail and carriage. + +**What homing is doing:** OSSM uses **sensorless homing** to find both ends of travel and learn how much stroke is available. When homing **finishes**, the carriage may rest toward **one end** of the rail (for example near the motor or the tensioner). That resting position is **normal**—it is the calibrated reference for software, not necessarily a visually “short” or “retracted” pose. + +**Depth and direction:** After homing, **increasing depth** moves the rail so the **tensioner end moves toward the motor housing**, pushing the end effector farther forward (deeper). If motion or the on-screen depth **feel inverted** compared to the remote, treat it as a **control/sync issue** (firmware or wireless remote), not something to fix by disassembling the rail. See [Homing position or depth feels backwards](/ossm/guides/getting-started/user-guide/troubleshooting#homing-position-or-depth-feels-backwards). + +**Assembly videos:** Some videos mention putting the belt or tensioner on either end or refer to **switches on the servo motor**. Physical layout can vary; **homing and firmware establish usable travel**. Do not change motor DIP switches or internal drive settings on a Ready-to-Play unit yourself—contact [support](mailto:support@researchanddesire.com) if something seems wrong. + + Confirm the carriage moves smoothly across its range without unusual sounds, binding, or stalls. @@ -125,6 +137,7 @@ You are responsible for your setup and safety. If anything is unclear, pause and ### Electrical safety - The OSSM operates at 24V. Verify wiring polarity before powering on. +- When finishing the motor harness connections, handle leads by the **insulation** and avoid sharp or repeated bending at **crimped terminals**—those joints are not meant to flex like the wire itself. If a terminal or lead looks damaged, do not apply power; contact [support](mailto:support@researchanddesire.com). - Keep conductive materials away from the board and power supply. - Ensure all connectors are fully seated; never insert or remove cables under load. @@ -158,9 +171,11 @@ Avoid beach sand due to potential contaminants and moisture. ## Troubleshooting basics +- **After homing the rail looks “all the way out” or depth feels wrong:** Homing calibrates stroke; the resting position may be toward one end. See the [Homing position or depth feels backwards](/ossm/guides/getting-started/user-guide/troubleshooting#homing-position-or-depth-feels-backwards) section in Troubleshooting. - **Belt slips or makes a ratcheting noise:** The belt tensioner bolt is missing or loose. Locate the M5 bolt (check the parts box if not installed), insert it into the rear tensioner with the nut, and hand-tighten until the belt is firm. See [Verify belt tension](#verify-belt-tension). - **Toy slides or rotates on the adapter:** Use the toy adapter screws (2× matching screws in the parts box) to secure the toy to the end-effector. For suction-cup toys, use the paracord with the flange ring system. See the Toy Mounting Guide. - **No motion after power-on:** Verify 24V supply, barrel jack connection, and that the board is powered. Allow homing to complete before sending motion. +- **Snapped or damaged motor harness wire or crimp:** Do not power on. See [Motor harness wires or crimped terminals damaged during assembly](/ossm/guides/getting-started/user-guide/troubleshooting#motor-harness-wires-or-crimped-terminals-damaged-during-assembly) in Troubleshooting and contact [support](mailto:support@researchanddesire.com) for Ready-to-Play replacement parts. - **Jerky or unexpected motion:** Recheck motor and remote connections; reduce speed/stroke and test again. - **Remote won't connect:** - Wired: reseat Ethernet connectors until they click. diff --git a/Documentation/ossm/guides/getting-started/ready-to-play/spec-sheet.mdx b/Documentation/ossm/guides/getting-started/ready-to-play/spec-sheet.mdx index 84df412b..aae72aef 100644 --- a/Documentation/ossm/guides/getting-started/ready-to-play/spec-sheet.mdx +++ b/Documentation/ossm/guides/getting-started/ready-to-play/spec-sheet.mdx @@ -35,6 +35,10 @@ These specifications help you plan power, performance, and mechanical modificati | Maximum pushing force (USB‑C adapter) | 35 lbs (16 kg) | | Maximum toy weight | 2.5 lbs (1.1 kg) | + + **Toy mass vs motor torque:** Maximum toy **weight** is a mechanical limit for the mounted assembly (including static load on the actuator). It is separate from **pushing force** and optional **motor upgrades**, which address torque during motion (resistance, demanding patterns). A motor upgrade does **not** increase the maximum rated toy weight. + + Strokes per minute varies with stroke length. The maximum SPM assumes a full 7" stroke at maximum speed. Shorter strokes allow higher SPM; longer strokes (with an extended rail) reduce maximum SPM proportionally. @@ -52,6 +56,10 @@ These specifications help you plan power, performance, and mechanical modificati | Stroke length | 7 in (180 mm) | | Rail length | 14 in (350 mm) | + + Custom builds (including a [bottom-mounted actuator](#custom-order-options)) can change folded height and overall footprint. The values above apply to the standard Ready-to-Play layout; contact [support@researchanddesire.com](mailto:support@researchanddesire.com) if you need dimensions for a specific custom configuration. + + ## Shipping | Specification | Value | @@ -107,17 +115,20 @@ When ordering your Ready to Play unit, you can request the following customizati | ----------------------------- | ----------------------------------------------------------------------------- | | Extended rail | Longer rail for increased stroke length (up to 500mm) | | Wider belt | 12mm belt for increased durability and power transfer | -| Motor upgrade | Higher-torque motor options for demanding applications | +| Motor upgrade | Higher-torque motor for demanding motion (resistance, high load)—does **not** raise the maximum rated toy **weight** above 1.1 kg | | Motor color | Black motor instead of the standard gold finish | -| Custom 3D printed part colors | Choose a custom color (e.g., pink, purple, red) for all 3D printed components | +| Custom 3D printed part colors | Choose a custom finish for all 3D printed components—**single color** (e.g. all black), multi-color, or other combinations. Say whether you want **no contrasting accent** pieces if that matters to you | +| Bottom-mounted actuator | Actuator assembled on the **downward-facing** side of the extrusion arm (instead of the upward-facing side) so the thrust rail sits lower—useful for low-clearance setups such as lying on a bed. An additional fee applies. **Storage:** the stand may **not** fold to the usual fully collapsed size; footprint when folded is typically between standard collapsed and upright dimensions—ask support for an estimate when you order. | - For users planning to use larger or heavier toys (such as large silicone toys for anal use), we recommend requesting the wider belt and potentially a motor upgrade. These modifications help ensure consistent performance under higher loads. + For **large** toys in terms of girth or length, or for **high-resistance** play where the machine works hard against friction or muscle pressure, we recommend requesting the wider belt and, when appropriate, a motor upgrade. Those options improve motion under load; they do **not** increase the maximum rated **toy mass** in the performance table. ### How to Request a Custom Build -To request a custom configuration you can email our support staff at [support@researchanddesire.com](mailto:support@researchanddesire.com) with your request! +To request a custom configuration you can email our support staff at [support@researchanddesire.com](mailto:support@researchanddesire.com) with your request. For **printed part colors**, include the exact finish you want (for example all black with no purple or other accent-colored parts) and, if you already placed an order, your **order number** so production can match your notes. + +You can also add the same details to **order notes at checkout** when the store offers that field. Custom orders have longer lead times than standard configurations—typically 4–5 weeks. Contact us before placing your order to confirm availability and pricing. diff --git a/Documentation/ossm/guides/getting-started/user-guide/troubleshooting.mdx b/Documentation/ossm/guides/getting-started/user-guide/troubleshooting.mdx index 8256ff0c..7cb1e610 100644 --- a/Documentation/ossm/guides/getting-started/user-guide/troubleshooting.mdx +++ b/Documentation/ossm/guides/getting-started/user-guide/troubleshooting.mdx @@ -75,7 +75,7 @@ Over time, the linear rail's factory lubrication can dry out or collect debris, - Motor sounds more strained even at lower speeds - Inconsistent movement (stuttering or binding) -See the [belt tension guide](/ossm/guides/housekeeping/belt-tension#rail-lubrication) for lubrication instructions. +See the [belt tension guide](/ossm/guides/housekeeping/belt-tension#rail-lubrication) for lubrication instructions. For a **new** rail, follow [cleaning and greasing before assembly](/ossm/guides/housekeeping/faqs#does-the-linear-rail-need-cleaning-and-greasing-before-assembly) first. If the carriage still feels rough or binds after that, treat it as a possible defective part and contact [support](mailto:support@researchanddesire.com) with your order number rather than continuing assembly. @@ -97,9 +97,29 @@ See [insufficient power supply](#controller-powers-on-but-actuator-does-not-move --- +## Motor slips under load or the carriage moves freely when powered on + +If the motor seems to run but **thrust drops under resistance**, the **belt slips** in situations it used to handle, or you can **slide the carriage along the rail by hand while the OSSM is on** with little resistance, treat this as more than loose belt tension alone. A **cracked or broken belt clamp**—the printed parts that pinch the belt at the carriage—may no longer transfer motion; turning the M5 tensioner screw cannot fix broken plastic. + +**What to check (power off, unplugged):** + +1. **Inspect the belt clamp** at the front of the rail (and nearby printed tensioner parts) for cracks, missing pieces, or a clean break. +2. **If the plastic looks intact**, confirm the **front belt clamp bolt** is tight enough that the belt is firmly captured, then re-check tension using the [belt tension guide](/ossm/guides/housekeeping/belt-tension) and [Clicking noise during homing](#clicking-noise-during-homing). +3. **If the clamp is damaged**, stop using the machine until it is replaced. Contact [support](mailto:support@researchanddesire.com) with your order number and, if helpful, a photo—see [How do I order replacement parts?](/ossm/guides/housekeeping/faqs#how-do-i-order-replacement-parts). + + +Periodic inspection for cracked belt clamps is part of normal maintenance—see [What parts wear out over time?](/ossm/guides/housekeeping/faqs#what-parts-wear-out-over-time) and [How often should I inspect my OSSM?](/ossm/guides/housekeeping/faqs#how-often-should-i-inspect-my-ossm). + + +--- + ## Homing is too slow -If your OSSM homes very slowly or stalls during the homing sequence, the motor may need to be programmed. +If your OSSM homes very slowly or stalls during the homing sequence, the motor may need to be programmed—**especially** if you are using a self-sourced or salvaged **57AIM** motor, or one that may have lost its parameters. + + +If **slow or stalled homing happens with more than one motor** (for example both an original and a replacement Gold Motor), or the same failure occurs with only the **motor connected to the controller** and the mechanical load removed, treat **OSSM control board firmware** as a likely cause before spending time on motor programming. See [Homing stalls or locks during startup calibration](#homing-stalls-or-locks-during-startup-calibration). + @@ -113,6 +133,67 @@ After programming, the motor should home at a reasonable speed. If problems pers +--- + +## Homing stalls or locks during startup calibration + +If the OSSM **powers on** but **homing does not complete normally**—the carriage moves only a tiny amount, stutters, seems to **stall**, or you hear motion without useful travel—users often assume the **motor** is bad. In some cases the **ESP32 firmware on the OSSM control board** is in a bad state; **reinstalling board firmware** fixes homing even when hardware looks fine. + +**When to try this first** + +- The same behavior happens with **two different** compatible motors, or with a **replacement motor** you expected to fix the issue +- You have simplified the setup (for example **motor and controller only**) and the problem **still** matches startup homing, not belt slip or rail binding +- Power looks normal (for example **24V** present, motor indicator lit) but motion during the boot sequence is wrong + + +If you are powering the OSSM from a **USB power bank** or marginal USB-C source and homing fails with **no or erratic motion**, confirm behavior with the **included 24V barrel supply** first—see [USB power bank or portable battery: remote works but homing errors or no motion](#controller-powers-on-but-actuator-does-not-move). + + +**What to do** + +1. **Reflash the OSSM** with the latest stable build using the [Web Flasher](/ossm/tools/web-flasher) over **USB-C** to the control board—this updates the **main board** firmware, which is separate from [programming the Gold Motor](/ossm/Hardware/motor/programming) over RS485. +2. After flashing, power cycle with **24V**, let homing run, and test at low speed before full use. +3. If homing is still wrong only after confirming a **correctly programmed** motor, continue with [motor programming](/ossm/Hardware/motor/programming) and the [belt tension](/ossm/guides/housekeeping/belt-tension) and mechanical checks elsewhere in this guide. + + +Board firmware reflashing does not replace stripped pulley screws or damaged belt hardware—those are still mechanical issues—but it **can** resolve “stuck” or nonsensical homing when the root cause is software on the ESP32, not the servo drive. + + +--- + +## Homing position or depth feels backwards + +These symptoms are easy to confuse: **where the carriage stops after homing**, **which way “depth” should move the rail**, and **whether the homing motion sequence itself is reversed**. + + + +OSSM learns its usable travel during homing; when the sequence **completes successfully**, the **resting position** may be toward the motor, toward the tensioner, or in between depending on firmware and timing. **A particular end position is not, by itself, proof that the belt was assembled backward.** + +If the **first** motion during homing matches the [initial test](/ossm/guides/getting-started/build-guide/step-12.0_initial_test) expectation (threaded end **extends slightly, then retracts** to the reference), direction is usually correct. If the actuator **retracts first and then extends**, that indicates **reversed motor wiring**—DIY builders should follow [Motor Wiring](/ossm/Hardware/motor/wiring-gold-motor). **Ready-to-Play** units should not be rewired at home; contact [support](mailto:support@researchanddesire.com). + + + +If homing completes normally but **depth**, **stroke**, or **speed** do not match what you set on the remote (for example depth “up” moves the machine the opposite of what you expect), treat this as a **firmware or remote communication** issue: + +1. **Power cycle** the OSSM and complete homing again. +2. **Update firmware** on both the OSSM board and the RADR (if applicable) using the [Web Flasher](/ossm/tools/web-flasher) and [RADR quick start](/research-and-desire-remote/quick-start), then re-pair. + +Erratic or inverted parameters are covered in more detail under [Firmware updates, frozen remote, or unexpected stroke depth](#firmware-updates-frozen-remote-or-unexpected-stroke-depth). + + +Close other apps that might be using USB serial before flashing the OSSM from a browser. If the flasher reports the serial port is busy, unplug other USB devices, quit slicers or serial monitors, and retry. + + + + +Some **DIY** instructions or videos refer to **DIP switches** or other settings on the servo drive. Research & Desire motors are configured for OSSM at the factory. **Do not change** motor DIP positions or drive parameters on a Ready-to-Play unit unless support instructs you to. + +If you sourced your own motor for a DIY build, use [Programming Your Motor](/ossm/Hardware/motor/programming) and [Motor Wiring](/ossm/Hardware/motor/wiring-gold-motor) instead of guessing switch positions. + + + +--- + ## Controller powers on but actuator does not move When the controller turns on but the actuator remains stationary, the issue is typically related to power delivery, wiring, or belt tension. @@ -134,6 +215,22 @@ Using an underpowered supply can damage components over time. Always use a suppl + +**Symptoms:** +- Wired remote powers on and may show startup text, then **fails or errors while measuring stroke / during homing**, with **little or no motor movement** +- A USB power bank shows a **high charge percentage** but the OSSM still does not complete homing reliably + +**Why this happens:** Homing drives the motor against load and can draw **short peaks** above what some USB-C sources sustain. A pack can read “90% charged” yet still be **wrong for OSSM** if it does not negotiate adequate **USB Power Delivery** or cannot hold voltage under that load. + +**What to do first:** +1. **Use the 24V barrel-jack power supply** included with Ready-to-Play (and most kits)—see the [Ready-to-Play info sheet](/ossm/guides/getting-started/ready-to-play/info-sheet#connect-power-and-controls). That path is the most reliable match for OSSM peak draw during startup. +2. If you must use **USB-C** from a charger or power bank, see [What power supply do I need?](/ossm/guides/housekeeping/faqs#what-power-supply-do-i-need) for PD wattage and voltage guidance. **Research & Desire does not certify specific third-party packs**; for community discussion of non-standard power sources, see the Kinky Makers Discord (linked from [FAQs](/ossm/guides/housekeeping/faqs)). + + +If homing misbehaves **only** on a battery pack and works with the **included 24V supply**, treat the issue as **power delivery**, not a defective motor—before re-flashing firmware or requesting replacements. + + + **Symptoms:** - Motor light is completely off @@ -149,6 +246,20 @@ Using an underpowered supply can damage components over time. Always use a suppl Reconnect any loose wiring following the [wiring guide](/ossm/guides/getting-started/build-guide/step-11.0_wiring). If wires are damaged, replace them before operating. + +**Symptoms:** +- A lead snaps at or near a crimped ring/spade terminal while routing or tightening motor terminals +- Metal terminal pieces bend, break, or pull free when adjusting connections +- Intermittent continuity after stressing the wires during installation + +**What to do:** +1. **Do not power on** the OSSM if any power or signal conductor is damaged, loose, or shorting—risk of equipment damage or unsafe operation. +2. **Ready-to-Play:** Contact [support](mailto:support@researchanddesire.com) with your order number. We can send a replacement harness or advise next steps; do not attempt to re-crimp factory harnesses unless support directs you to. +3. **DIY kits:** Replace damaged sections or the full harness per [Wiring Your Gold Motor](/ossm/Hardware/motor/wiring-gold-motor), or order a replacement harness from the store if you are unsure. + +**Prevention:** Route wires with gentle bends, grip **insulation** (not the bare crimp barrel) when positioning, and avoid repeated back-and-forth bending at the crimp joint. Tighten motor screw terminals without over-torquing or levering against the crimp. + + **Symptoms:** - Motor spins but actuator doesn't move @@ -204,6 +315,17 @@ If the remote worked previously but stopped, a simple power cycle often resolves If the remote powers on after cycling, no further action is needed. Intermittent issues may indicate a marginal cable connection—try reseating or replacing the RJ45 cable. + + +The wired remote **top cover** fastens to the **remote body** with **M4** screws—not M3. The cover and body holes are threaded for M4; leftover M3 hardware from the rest of the kit will be too small and will not engage those threads. + +**What to use:** +- **Two M4 button-head (button cap) screws**, typically **M4×6 mm to M4×8 mm** length, depending on your enclosure revision + +DIY and remote kits usually ship these in a small bag with the remote or printed parts. If yours are missing, you can source the same size locally or contact [support](mailto:support@researchanddesire.com) for replacements. + +See the [wired remote enclosure BOM](/ossm/Hardware/standard-printed-parts/remote/introduction#bill-of-materials) for part details and assembly order. + --- @@ -302,6 +424,10 @@ If you have a RADR wireless remote, you can continue using your OSSM while waiti If selecting certain menu options—such as **Get Help**, **WiFi Setup**, or **Update**—causes the display to go blank or show no response, the issue is usually related to your firmware version or WiFi configuration. + +If the OSSM **reboots** or loses power momentarily when you open these menus (or when entering **Stroke Engine** or other modes)—rather than showing a blank screen—treat it as a stability or hardware issue. Follow [Boot loops or display artifacts](#boot-loops-or-display-artifacts) after confirming you are on the latest stable firmware ([Web Flasher](/ossm/tools/web-flasher)). + + These menu options are implemented in current firmware: @@ -322,6 +448,8 @@ If the display goes blank when selecting these options, press the encoder button You can configure WiFi using the Web BLE Controller in a browser without relying on the wired remote's WiFi Setup menu. See [WiFi Setup](/ossm/guides/getting-started/wifi-setup) for instructions. +If the Web Controller WiFi form’s save control **does nothing** after you enter credentials, use the workarounds in [Web BLE WiFi: save button does nothing](/ossm/guides/getting-started/wifi-setup#web-ble-wifi-save-button-does-nothing) (dashboard Bluetooth pairing is the usual path without a wired remote). + To ensure you have the latest features, update your firmware using the [Web Flasher](/ossm/tools/web-flasher). @@ -343,6 +471,7 @@ If your OSSM repeatedly restarts (boot loops) or shows corrupted characters, fli **Symptoms:** - Device restarts repeatedly without completing the homing sequence +- Restarts or reboots when selecting **WiFi Setup** or other settings, or when entering **Stroke Engine** or switching modes (pattern suggests a faulty wired remote once firmware is current) - Display shows garbled text, flickering, or visual artifacts - Crashes or reboots occur when using the right knob (encoder) - Random, uninstructed changes to speed, depth, or stroke parameters @@ -396,6 +525,40 @@ While waiting for a replacement, you can continue using your OSSM with a RADR wi +--- + +## Firmware updates, frozen remote, or unexpected stroke depth + +If the wired remote stops accepting input after boot, stroke or depth behaves erratically (for example jumping to an extreme), or you are unsure whether your firmware is current, start with a **power cycle** and **reflash to the latest official firmware**. + + + +OSSM firmware is updated over time for fixes and features. If you are on an older release (for example **1.0.x**), update using the [Web Flasher](/ossm/tools/web-flasher) over USB. That is the supported way to get the current stable build. + +After flashing, complete homing and test at **low speed** and **moderate stroke** before increasing intensity. + + + +1. Power off the OSSM (disconnect 24V), wait several seconds, and power on again—connect the wired remote **after** the board has booted when possible (see [Wired remote does not power on](#wired-remote-does-not-power-on)). +2. Reseat the RJ45 cable at both ends. +3. If the problem persists, reflash the latest firmware with the [Web Flasher](/ossm/tools/web-flasher). + +Intermittent freezes may still warrant contacting [support](mailto:support@researchanddesire.com) with your firmware version and what you were doing when it happened. + + + +**Immediately** reduce intensity or power off if motion is not what you intended. + +1. **Power cycle** the OSSM and confirm behavior after a clean boot and homing. +2. **Update firmware** to the latest release via the [Web Flasher](/ossm/tools/web-flasher). Erratic parameter or motion behavior can be related to outdated or corrupted firmware. +3. If the issue **repeats** after updating, stop using the device in normal play and contact [support](mailto:support@researchanddesire.com) with your firmware version, pattern/mode, and what changed (speed, stroke, etc.) right before it occurred. + + +Use the **Stop** control and keep the power supply within reach whenever you test at high speed or very short stroke settings. + + + + ## Reset button and flashing firmware The OSSM control board has a small reset button near the blue LED. Understanding what this button does—and what it does not do—can help avoid confusion when troubleshooting or updating firmware. @@ -546,6 +709,25 @@ Normal OSSM operation produces quiet mechanical sounds from the motor and belt d If your board made unusual electronic noises on first power-up and is now unresponsive to flashing attempts, contact support with a description of what you observed. This helps identify potential batch issues. + + +**Symptoms:** +- You measure **correct DC voltage at the barrel jack** (or board power input)—for example ~24V or ~36V, matching your supply +- At the **motor’s main DC power terminals** on the board (the large screw terminals that feed the motor), the voltage reads **much lower** than the input—for example only ~10–12V when you are using a 24V or 36V supply +- Motor does not run or cannot be programmed; motor or board LEDs may flash or behave erratically + +**What this indicates:** + +The servo driver is powered from the same rail as the input in normal operation. A **large, persistent gap** between input voltage and the motor DC power measurement—after the barrel jack is fully seated and polarity is correct—often points to a **fault on the control board** (for example the motor power path), not a misconfigured motor. + + +Servo drives use **PWM**, so a multimeter at the motor terminals shows an **average** that can vary with firmware state and how you probe. If input voltage at the jack is healthy but motor rail readings stay far below it across power cycles and you cannot complete programming or homing, treat it as a hardware issue rather than a tuning problem. + + +**Resolution:** + +Contact [support](mailto:support@researchanddesire.com) with your **order number**, **power supply specs** (voltage, current, barrel size), and **both** measurements (input jack vs motor DC terminals). If the board is defective, support can arrange a **replacement**—see [Warranty and Support](/ossm/guides/housekeeping/faqs#warranty-and-support) for how R+D handles component defects. + --- diff --git a/Documentation/ossm/guides/getting-started/wifi-setup.mdx b/Documentation/ossm/guides/getting-started/wifi-setup.mdx index 38d36927..efa98d22 100644 --- a/Documentation/ossm/guides/getting-started/wifi-setup.mdx +++ b/Documentation/ossm/guides/getting-started/wifi-setup.mdx @@ -71,13 +71,17 @@ The password must be between 8 and 63 characters. Passwords shorter than 8 chara -Click the **Save & Connect** button. The OSSM will attempt to connect to your WiFi network. +Click the **Save & Connect** button (the label may also appear as **Save & Continue** or **Save**, depending on the tool version). The OSSM will attempt to connect to your WiFi network. The status indicator will display: - **✓ Connected** — Successfully connected to WiFi - **○ Not Connected** — Connection failed or still attempting If connected, you'll see your network SSID, IP address, and signal strength (RSSI). + + +If clicking save has **no effect** (no status change, no error), see [Web BLE WiFi: save button does nothing](#web-ble-wifi-save-button-does-nothing)—you can still provision WiFi using the dashboard or the wired-remote captive portal. + @@ -168,6 +172,30 @@ If your OSSM repeatedly fails to connect: - Reset WiFi credentials (long press on WiFi Setup) and try again +
+ + +You entered a 2.4GHz SSID and a password between **8 and 63** characters, paired over Bluetooth, and the **Save**, **Save & Connect**, or **Save & Continue** control appears to do nothing across Chrome, Edge, Brave, or Opera—no status update and no error. + +**What is going on** + +WiFi provisioning from the browser has been unreliable for some OSSM firmware builds; this is a **known class of issues** the team tracks. It is not always something you can fix by retyping the password. + +**Try these in order** + +1. **Dashboard pairing (no wired remote required)** — From **Chrome or Edge** on a desktop, open the Research & Desire dashboard → **Settings → Devices** → **Pair OSSM** and use **Auto (Bluetooth)**. If the OSSM is not online, the flow sends SSID and password to the device over BLE (separate from the Web Controller WiFi form). See [Automatic Pairing via Bluetooth](/ossm/guides/getting-started/ble-pairing). + +2. **Wired remote captive portal** — If you can connect a **wired remote**, use [Option 2: Wired Remote](#option-2-wired-remote-captive-portal) (OSSM Setup / `192.168.4.1`). + +3. **Firmware** — Install the latest stable build with the [Web Flasher](/ossm/tools/web-flasher) over USB-C, then retry step 1 or the Web Controller form. + +4. **Support** — If the device still cannot join WiFi, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** and what you tried. + + +Brave and Opera include Web Bluetooth but can behave differently from Chrome. If the save control still does nothing in those browsers, try **Chrome or Edge** for the dashboard pairing flow in step 1. + + + If your OSSM successfully connects to WiFi, you can verify by: diff --git a/Documentation/ossm/guides/housekeeping/belt-tension.mdx b/Documentation/ossm/guides/housekeeping/belt-tension.mdx index 28e426df..e375accc 100644 --- a/Documentation/ossm/guides/housekeeping/belt-tension.mdx +++ b/Documentation/ossm/guides/housekeeping/belt-tension.mdx @@ -13,6 +13,8 @@ Proper belt tension is critical for reliable OSSM operation. A loose belt causes - Belt visibly deflects more than 5mm when pressed with a finger - Belt slips or skips during direction changes +New belts and hardware can **settle slightly** during first use. If homing was quiet at first but clicking or slack returns after several sessions, re-check tension using the steps below—this is normal maintenance, not necessarily a defective belt. + ## Checking belt tension @@ -110,6 +112,15 @@ A small amount of grease goes a long way. Over-lubricating can attract dust and How to order replacement belts, tensioners, and other wear items. +## Replacing a damaged or worn tensioner + +If support sends you a replacement tensioner, or you are installing one after shipping damage or wear, use the same steps as assembling a new actuator: + +1. **Power off** and unplug the OSSM before touching the belt or rail. +2. Install or swap the parts you are replacing in build order: [Rear tensioner](/ossm/guides/getting-started/build-guide/step-2.0_rear_tensioner), [Front tensioner](/ossm/guides/getting-started/build-guide/step-4.0_front_tensioner), then [Tension adjustment](/ossm/guides/getting-started/build-guide/step-9.0_tension_adjustment). You may need to work through adjacent build steps (for example motorhead sections) to reach the tensioners—see the [Build Guide overview](/ossm/guides/getting-started/build-guide/step-0.0_introduction) if you are unsure where you are in the sequence. + +**Video:** The Research & Desire [OSSM assembly video playlist](https://www.youtube.com/playlist?list=PLzSK7OAu3KNS-aOQfpv3f_BJH9GNdLJ7Q) on YouTube walks through the same assembly flow; use the playlist titles to find the segments that cover tensioner installation and belt tensioning. + ## Related guides @@ -117,6 +128,10 @@ A small amount of grease goes a long way. Over-lubricating can attract dust and Initial belt tension setup during assembly. + + YouTube playlist matching the OSSM build sequence. + + Full troubleshooting guide for OSSM issues. diff --git a/Documentation/ossm/guides/housekeeping/faqs.mdx b/Documentation/ossm/guides/housekeeping/faqs.mdx index 12c27767..b23723cc 100644 --- a/Documentation/ossm/guides/housekeeping/faqs.mdx +++ b/Documentation/ossm/guides/housekeeping/faqs.mdx @@ -1,6 +1,6 @@ --- title: "FAQs" -description: "Common questions about OSSM hardware, motors, printing, mounting, and control options" +description: "Common questions about OSSM hardware, motors, printing, mounting, control options, and community" --- ## General @@ -20,8 +20,20 @@ OSSM offers several advantages over commercial alternatives: - **Cost-effective**: More features than equivalently priced commercial machines + +Today, most OSSM builders and modders gather in the **Kinky Makers Discord**. You will see it linked throughout this documentation for tips, mods, and peer discussion. + +Research & Desire does **not** control third-party platforms. We watch how the community connects and **explore options** when the landscape changes, but we have **not** announced a move to a specific alternative—there is **no committed migration plan** or replacement platform to publish yet. + +**What does not depend on Discord:** OSSM hardware, firmware, and official troubleshooting work the same whether or not you use Discord. For product support from R+D, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number. + + + + -Check the [Bill of Materials](/ossm/guides/getting-started/build-guide/step-1.0_required_tools_and_parts) for the complete parts list. The BOM is regularly maintained and includes links to suppliers. +**If you bought the full [OSSM DIY Kit](#whats-included-in-the-diy-kit) from Research & Desire:** start there—your order already includes the motor, rail, electronics, fasteners, cables, and a suitable **power solution** (see the kit table and [What power supply do I need?](#what-power-supply-do-i-need)). You still need **3D-printed parts** (print yourself or add the printed-parts option) and a **stand/mount** unless your order line says otherwise. + +**If you are self-sourcing or mixing bundles:** use the [Bill of Materials](/ossm/guides/getting-started/build-guide/step-1.0_required_tools_and_parts) and [Purchasing components](/ossm/guides/getting-started/build-guide/step-1.1_purchasing-parts) for the complete purchased-parts list. The BOM is maintained for open builds and includes sourcing notes. @@ -34,6 +46,12 @@ Check the [Bill of Materials](/ossm/guides/getting-started/build-guide/step-1.0_ Many users successfully use large knotted toys anally without issue. + +**Adjusting stroke (normal use):** Stroke length is set in **software** on the remote—as a percentage of the travel range the machine learns when it **homes**. You do not change the rail or belt for day-to-day depth/stroke changes. After homing, use **Simple Penetration** or **Stroke Engine** and adjust the stroke control (wired remote: right encoder; see [Operating Modes](/ossm/Software/getting-started/operating-modes) and the [User Guide](/ossm/guides/getting-started/user-guide/introduction)). + +**Mechanical maximum:** The upper limit of that range depends on your **linear rail length**: approximately **rail length − 180mm**. With the usual **350mm** rail, that is about **170mm (~7 in)**—see [How long should my H-rail be?](#how-long-should-my-h-rail-be). Ready-to-Play [dimensions](/ossm/guides/getting-started/ready-to-play/spec-sheet#dimensions) list nominal stroke for the stock build (~7 in / 180mm); exact travel can vary slightly with hardware and calibration. + + The 2.5 lb (1.1 kg) maximum toy weight is a **conservative recommendation for reliable long-term performance**, not a hard failure threshold. Several factors contribute to this limit: @@ -41,16 +59,21 @@ The 2.5 lb (1.1 kg) maximum toy weight is a **conservative recommendation for re - **Belt wear and slippage:** Additional weight increases the load on the timing belt, especially at higher speeds - **Printed part durability:** Standard PLA or PETG parts may experience faster wear or creep under sustained heavy loads - **Cantilever stress:** The toy extends from the end-effector, creating a lever arm that amplifies forces on the rail carriage and bearings +- **Static load on the actuator:** The toy’s weight applies downward force on the cantilevered actuator. Sustained use well above the recommendation increases stress that can damage the actuator over time. **This is not the same as motor torque**—a more powerful motor does not raise the maximum **mass** the stock mechanical system is rated to support. -**If you want to exceed the recommendation:** +**If you want to exceed the recommendation (DIY / community):** - Print load-bearing parts in stronger materials (PETG, ABS, polycarbonate, or nylon) - Use the pitclamp system for improved rigidity -- Request a wider 15mm belt for better power transfer +- Ask Research & Desire about a **12mm** belt with matching pulley as an upgrade from the standard **10mm** drive (see [Ready-to-Play custom options](/ossm/guides/getting-started/ready-to-play/spec-sheet#custom-order-options)). **15mm** is not offered on Research & Desire orders—wider belts may appear only in **self-sourced** community builds - Reduce maximum speed to lower inertial forces during direction changes - Ensure proper belt tension and rail alignment -The motor itself can handle significantly more—the spec reflects safe operating margins for the full mechanical system under typical use. Community members have experimented with heavier setups; join the Kinky Makers Discord to discuss modifications and real-world results. + +**Motor torque vs toy mass:** A stronger motor helps maintain motion under **resistance** during stroking (dense silicone, muscle pressure, tight fits). Research & Desire does **not** offer an upgrade that increases the recommended maximum toy **weight** above 2.5 lb (1.1 kg). Ready-to-Play [custom motor options](/ossm/guides/getting-started/ready-to-play/spec-sheet#custom-order-options) address demanding motion, not a higher mass rating. + + +The published limit reflects safe operating margins for the **full** mechanical system (mount, belt, printed parts, actuator), not motor torque alone. Community members have experimented with heavier setups at their own risk; join the Kinky Makers Discord to discuss modifications and real-world results. @@ -79,10 +102,17 @@ The OSSM DIY Kit includes everything you need to build the actuator (the motoriz | **Timing Belt** | GT2 belt for power transmission | | **OSSM Control Board (PCB)** | Main electronics with ESP32 | | **Remote** | Wired or wireless depending on your selection | -| **Power Supply** | USB-C PD adapter | +| **Power supply** | A suitable **power solution is included**—you should not need to buy a separate supply for normal operation. Typical kits include a **USB‑C Power Delivery** adapter; many shipments **also** include a **24V barrel** supply (often **4A** class). Use what your **order confirmation** lists; both paths are covered in [What power supply do I need?](#what-power-supply-do-i-need). | | **Fasteners** | All bolts, nuts, and hardware for assembly | +| **MR115 roller bearings** | 6× (5 × 11 × 4 mm) for the motorhead idler and belt tensioner—part of the actuator hardware; often bagged with other small parts | | **Cables** | Motor power and data cables | + +**Power:** If you were unsure whether a “power supply” is included with the DIY kit, it is—the kit ships with the electrical source(s) your order specifies (commonly USB‑C PD and/or a 24V barrel brick). You only need an extra or different supply if you are **upgrading for maximum force** or replacing a lost unit—see [What power supply do I need?](#what-power-supply-do-i-need). + +Small parts such as bearings and fasteners may be combined in one bag—empty all kit packaging before concluding something is missing. If anything listed above is absent, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number. + + **Not included (required to complete the build):** | Component | How to get it | @@ -97,6 +127,63 @@ The OSSM DIY Kit includes everything you need to build the actuator (the motoriz If you don't have a 3D printer, you can also use local printing services, maker spaces, or online services like Craftcloud or JLC3DP to print the parts from the STL files. + + +**No R+D printed parts:** If you choose **no printed parts** and print your own plastic (including PitClamp Mini), you **still receive the PitClamp hardware**—the fasteners for assembling PitClamp ship with current DIY kits. R+D omits only the pre-printed plastic, not that hardware. + +**Hardware vs. older guides:** Current DIY kits ship with **PitClamp Mini printed parts** and matching fasteners. The included hardware does **not** supply a third long M6 “actuator pivot” handle—PitClamp Mini mounting does not use it. You should have **two** M6 adjustment handles for the extrusion stand (pivot plates); that is expected. A third handle is only needed if you use the optional [Body – Middle Pivot](/ossm/Hardware/standard-printed-parts/actuator/part-by-part/non-standard/actuator-body-middle-pivot) actuator section instead of the PitClamp middle body and your mount calls for it; source that separately or contact [support@researchanddesire.com](mailto:support@researchanddesire.com). + + + + +**No.** Store listings for the **actuator hardware kit** (mechanical fasteners, bearings, and related assembly hardware for the printed parts) **do not** include the **motor wire harness**—the power leads and **PH-4** signal cable that run from a **57AIM-class** motor to the OSSM PCB. That harness is a separate product from the bagged bolt-and-bearing hardware. + +**Where the harness comes from:** + +- **Full [OSSM DIY Kit](#whats-included-in-the-diy-kit):** Includes motor power and data cables as part of the complete electrical bundle (see the DIY Kit table above). +- **Motor purchased from Research & Desire:** The correct cables and connectors for your motor are included with the motor—see [Wiring Your Gold Motor](/ossm/Hardware/motor/wiring-gold-motor). +- **Motor or PCB sourced elsewhere:** Order the **Wire Harness** (or equivalent) from the Research & Desire store if you need a pre-made cable set, or build compatible wiring per the same guide. + +If you are unsure what your **order line** includes, compare it to your confirmation email or contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number before assuming cables are in the hardware kit. + + + +Store listings for **OSSM Kit – Electronics Board V2.3** combine the control board with options such as **Hardware + 350mm Rail + 3D Printed Parts**. Those bundles are for builders who supply a compatible **motor** and **power supply** themselves (or purchase them separately). + +**Usually included** (exact contents follow the options on your order): + +| Category | What you typically receive | +|----------|----------------------------| +| **Electronics** | OSSM control board (V2.3), per your **wired vs. wireless** choice | +| **Remote** | Wired or **RADR wireless** remote, **assembled or unassembled** per your selection — **Fully Assembled** refers to the remote only, not the OSSM actuator (see the FAQ *“I bought the DIY Kit with the 'Fully Assembled' option but received parts to assemble…”* on this page) | +| **Mechanical** | Actuator hardware kit, **350mm linear rail**, and **3D printed parts** for the parts covered by that option | + +The **actuator hardware kit** portion is **mechanical** hardware only—it does **not** include the **motor wire harness** (power + PH-4 cables). See [Does the actuator hardware kit include the motor wire harness?](#does-the-actuator-hardware-kit-include-the-motor-wire-harness). + +**Not included** in that electronics / hardware bundle (you need these separately unless you already have them): + +| Category | Why | +|----------|-----| +| **Motor** | You chose to supply or buy it separately | +| **Power supply** | You chose to supply or buy it separately — see [What power supply do I need?](#what-power-supply-do-i-need) | +| **OSSM PitClamp Mini** | Mounts the actuator to the stand; [purchase separately](https://www.researchanddesire.com/products/pitclamp-mini) if you do not already have it | +| **Extrusion stand** | Use the [Extrusion Mount Kit](https://www.researchanddesire.com/products/ossm-extrusion-kit) (metal + hardware) **and** the printed stand parts ([Extrusion Kit FAQ](/ossm/guides/housekeeping/faqs#whats-included-in-the-extrusion-kit)), or an equivalent custom mount | + + +This is **not** the same as the [full DIY Kit](#whats-included-in-the-diy-kit) in one box (motor, USB-C PD supply, and the default DIY kit BOM). Match **your order line** to the tables above—when in doubt, confirm against your packing list or email [support@researchanddesire.com](mailto:support@researchanddesire.com). + + +Follow the [Build Guide](/ossm/guides/getting-started/build-guide/step-0.0_introduction) once motor, power supply, PitClamp Mini, stand parts, and tools are ready. + + + +Ready-to-Play supports **custom 3D printed part colors** as a build option—see [Custom Order Options](/ossm/guides/getting-started/ready-to-play/spec-sheet#custom-order-options) on the spec sheet. You can ask for a **single color across all printed parts** (for example all black) or another finish; say clearly if you want **no accent-colored** printed pieces. + +**To make sure production matches what you want:** put the finish in **order notes at checkout** (if available) and/or email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number**. If you discussed a special finish in an earlier conversation or order, reference that and confirm the same details for your current order so nothing is ambiguous. + +**Glitter and similar finishes:** Glitter and other specialty additive filaments are **not** part of the standard Ready-to-Play printed-parts offering. Email support if you are unsure whether a finish is available. + +**Matching a previous build:** Colors are described in general terms (for example pink or all black). When filament stock or suppliers change, the **same color name can be a slightly different shade** than an older unit. If you need the closest match to a prior order, include that **order number** when you ask—support can confirm what current stock allows. @@ -107,17 +194,31 @@ The main differences between the DIY Kit and Ready-to-Play are the mounting syst | **Lead time** | 3–10 business days | 4–5 weeks (custom-built and tested) | | **Assembly** | Requires assembly using the build guide | Fully assembled, ready to use | | **3D-printed parts** | Not included—print yourself or purchase separately | Included and assembled | -| **Mounting system** | Middle pivot body (angle adjustment at the actuator) | PitClamp Mini (quick-release with integrated pivot for easier mobility) | +| **Mounting system** | PitClamp Mini (parts included; you assemble the actuator mount) | PitClamp Mini (factory-assembled; quick-release with integrated pivot) | | **Stand** | Not included—source your own or build a custom mount | Includes collapsible stand with sandbag counterweight | | **Remote** | Wired remote included | Wired or wireless remote (depending on configuration) | -| **Power supply** | USB-C PD adapter included | 24V barrel jack supply included | +| **Power supply** | Included (USB‑C PD; many kits also ship a 24V barrel supply—see [DIY Kit](#whats-included-in-the-diy-kit)) | 24V barrel jack supply included | -The PitClamp Mini mounting system on Ready-to-Play units provides easier repositioning and angle adjustment during use. The DIY Kit's middle pivot body offers the same core functionality but requires more effort to reposition. +Ready-to-Play units ship fully tested with the stand integrated. DIY kits use the same PitClamp Mini actuator mounting but you supply or build the stand yourself. Both configurations support the same stroke patterns, speeds, and accessories. For most users, the choice comes down to whether you want a hands-on build experience or a ready-to-use solution. -**Want the PitClamp Mini with your DIY Kit?** You can purchase the [PitClamp Mini kit](https://www.researchanddesire.com/products/pitclamp-mini) separately alongside the DIY Kit. The PitClamp kit includes its own non-pivot actuator middle body, which replaces the middle pivot body from the DIY Kit. You'll end up with a few extra parts, but everything is fully compatible. +**Shipping internationally?** The lead times above are **warehouse processing** only. After your order ships, add **courier transit** (per your checkout option) and possible **customs** delay. The longer **Ready-to-Play** build time does **not** apply to DIY Kit orders. See [How long does shipping take?](/shop/faqs/introduction#how-long-does-shipping-take) in the Shipping FAQs. For **Etsy vs the main store**, VAT at checkout, and import fees, see [Etsy vs main store for OSSM and import fees](/shop/faqs/introduction#etsy-vs-main-store-for-ossm-and-import-fees). For destination limits (for example **Russia** and **Kazakhstan**), see [Do you ship to Russia or Kazakhstan?](/shop/faqs/introduction#do-you-ship-to-russia-or-kazakhstan). We do **not** ship via **DHL** or to **DHL Packstation** addresses—see [Can you ship via DHL or to a DHL Packstation?](/shop/faqs/introduction#can-you-ship-via-dhl-or-to-a-dhl-packstation). + +**Need the kit by a specific date?** Typical DIY windows are **not guarantees**—processing can run longer when we are waiting on parts or clearing backlog. If your plan depends on a firm arrival time, read [Can you guarantee my order will arrive by a specific date?](/shop/faqs/introduction#can-you-guarantee-my-order-will-arrive-by-a-specific-date) and email [support@researchanddesire.com](mailto:support@researchanddesire.com) before ordering. + + + +**Upgrading an older DIY kit?** If your kit predates PitClamp-included hardware and you only have the standard middle body, you can add the [PitClamp Mini kit](https://www.researchanddesire.com/products/pitclamp-mini) separately. It includes its own non-pivot actuator middle body, which replaces the standard middle body. You may end up with extra parts, but everything is compatible. + + + + +The [Ready-to-Play info sheet](/ossm/guides/getting-started/ready-to-play/info-sheet) describes the **standard** configuration: collapsible extrusion stand, sandbag counterweight, and integrated mounting. If you chose a **basic mount** (or another mount option) **instead of** the full stand, you will **not** receive stand-only items such as the sandbag—but you should still receive everything your **order confirmation** lists for a complete unit, typically including the **assembled actuator**, **24V power supply**, **remote** (wired or wireless per your selection), **end-effector / toy mounting parts**, and **fasteners** for your build. + + +**Before reporting missing items:** Empty all kit packaging and inner bags; small parts are often combined in one bag (same guidance as the [DIY Kit](#whats-included-in-the-diy-kit)). Then compare what you have to your **order confirmation**. If something listed there is absent or damaged, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number. For store policy on arrivals, see [My order arrived with missing or damaged parts](/shop/faqs/introduction#my-order-arrived-with-missing-or-damaged-parts-what-do-i-do). @@ -185,9 +286,29 @@ Servo motors deliver consistent torque across the entire speed range. Stepper mo For extremely large toys, consider the Squooter build (see the Kinky Makers Discord) which uses the larger NEMA34 motor mount. + +Salvage or third-party **57AIM** motors must be programmed before they work with OSSM. Full steps, safety notes, and the **A / B / 5V+ / GND** wiring table are in [Programming Your Motor](/ossm/Hardware/motor/programming). RS485 connects to the motor’s **programming header** (often a white multi-pin connector)—not the same terminals used for the OSSM **power and step/direction** cable. Pin count can differ between motor revisions; follow the labels on your motor. + + The muscles in the anal region are powerful. Users commonly bear down or clench during stimulation, which creates significant resistance. Larger toys combined with strong muscles require more motor power to maintain consistent motion. + + +The **57AIM30** servo is the same model whether the housing is **gold** or **black**—only the **finish** differs. There is no performance or firmware difference between colors. + +**Why the mismatch with photos:** Product photos and the DIY kit table often refer to the **gold** finish because that is the common listing name. **Ready-to-Play** builds and some shipments use a **black** motor for appearance. You can also request a black finish as a [custom Ready-to-Play option](/ossm/guides/getting-started/ready-to-play/spec-sheet#custom-order-options). + +If you are unsure what you received, compare your order confirmation or email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number. + + + +Usually **no**. Slippage, ratcheting at the ends of the rail, and similar issues are most often solved by **correct belt tension** and checking the **front belt clamp**, **end tensioner**, and **M5 tensioner screw**—not by swapping the belt or motor pulley. + +Follow the [Belt Tension](/ossm/guides/housekeeping/belt-tension) guide and [Clicking noise during homing](/ossm/guides/getting-started/user-guide/troubleshooting#clicking-noise-during-homing) troubleshooting first. + +**If problems continue** after proper tension and inspection, contact [support@researchanddesire.com](mailto:support@researchanddesire.com). For very demanding loads, a **12mm belt upgrade** (or other options) may be discussed as a build option (see [toy weight and belt load](/ossm/guides/housekeeping/faqs#why-is-there-a-2-5-lb-1-1-kg-max-toy-weight)); that is separate from routine slippage from loose tension. + ## 3D Printing @@ -202,6 +323,8 @@ All OSSM STL files are available on the [Kinky Makers GitHub repository](https:/ - Remote enclosure - PitClamp Mini (if you want to upgrade from the standard middle pivot body) +**Basic Mount (store copy often says “Basic Mount V2”):** Those brackets are open source like the rest of OSSM, but the print files live under a **legacy** path on GitHub—not only the top-level `Printed Parts` tree. Use the [Basic Mount](/ossm/Hardware/ossm-mods/basic-mount/introduction) page for **direct STL and STEP links** and the exact folder name in the repo. + Each part in the [Hardware documentation](/ossm/Hardware/getting-started/introduction) also includes direct download links to the STL and STEP files. @@ -373,6 +496,12 @@ If you want both remotes, purchase the wired remote board separately. You can on + +**No.** A full [OSSM DIY Kit](#whats-included-in-the-diy-kit), **Electronics Board V2.3** bundle with remote options, or **Ready-to-Play** configuration already includes **one** remote—wired or wireless per your selection. You should **not** add the separate [RADR Wireless Remote](https://www.researchanddesire.com/products/radr-ossm-wireless-remote) store listing on top of that unless you intentionally want a second unit (for example a spare). The standalone listing is mainly for **replacements**, **upgrading** a wired-only build, or other cases where no RADR was included in the original order. + +If you are unsure what your checkout line includes, confirm against your **order confirmation** or email [support@researchanddesire.com](mailto:support@researchanddesire.com) before placing an extra remote order. + + The **DIY Kit always requires assembly of the OSSM actuator**—you'll receive components that need to be assembled using the [Build Guide](/ossm/guides/getting-started/build-guide/step-0.0_introduction). @@ -496,6 +625,18 @@ To build a complete stand, you need **both** the Extrusion Kit (metal parts + ha + +The extrusion stand’s angle adjustment uses **OSSM Pivot Plate 1** and **OSSM Pivot Plate 2** (printed), together with handle spacers and the M6 handles, washers, T-nuts, and screws used on the stand. The authoritative list is the [Stand BOM](/ossm/Hardware/standard-printed-parts/stand/introduction). + +**Store bundles:** The [Extrusion Kit](https://www.researchanddesire.com/products/ossm-extrusion-kit) includes extrusion and stand hardware bags but **does not** include printed parts. The [3D Printed Parts Kit](https://www.researchanddesire.com/products/ossm-3d-printed-part-kit) includes the full printed set for a standard build—not individual stand sub-assemblies sold separately on the store. + +**Pivot-only or partial printed + hardware:** Those combinations are **not** always available as their own listings. Email [support@researchanddesire.com](mailto:support@researchanddesire.com) with what you need (a short description or photo helps); support can quote **replacement or partial kits** subject to availability. + + +Before ordering extras, compare against your **order confirmation** so you do not duplicate bags you already have from an Extrusion Kit or full printed-parts order. + + + Power supply requirements depend on your motor wattage and connection type: @@ -509,7 +650,9 @@ Power supply requirements depend on your motor wattage and connection type: **USB-C Power Delivery (included with DIY kits):** -If your kit includes a USB-C power adapter, use a USB-C Power Delivery charger with the following specifications: +Full **[OSSM DIY Kit](#whats-included-in-the-diy-kit)** orders from Research & Desire ship with a **USB‑C Power Delivery wall adapter** and typically also a **24V 4A** barrel supply (confirm against your **order confirmation**). **You do not need to buy a separate 65W charger or USB‑C cable** on top of the kit—store copy that mentions “65W+” describes the **bundled** USB‑C path, not an extra line item. + +If you are **replacing a lost adapter** or **buying electronics without a bundled supply**, use a USB‑C Power Delivery charger that meets: | Specification | Requirement | |---------------|-------------| @@ -517,6 +660,10 @@ If your kit includes a USB-C power adapter, use a USB-C Power Delivery charger w | Recommended voltage | 19V or higher | | Protocol | USB Power Delivery (PD) | + +**Power banks:** A high battery **percentage** does not guarantee the pack can sustain OSSM through the USB-C port during **homing** (peak motor load). If the remote works but homing stalls or errors, test with the **included 24V barrel supply** when you have one—see [USB power bank or portable battery](/ossm/guides/getting-started/user-guide/troubleshooting#controller-powers-on-but-actuator-does-not-move) in troubleshooting. + + USB-C PD adapters deliver slightly less force than a dedicated 24V supply (35 lbs vs 45 lbs). For most users, this difference is imperceptible. If you need maximum force, use a 24V barrel jack power supply. @@ -529,9 +676,9 @@ USB-C PD adapters deliver slightly less force than a dedicated 24V supply (35 lb For safety, use a desktop power supply that is ideally double-insulated. Supplies from reputable distributors (Mouser, Digikey, Conrad, RS) cost more than unbranded units from AliExpress/eBay/Amazon, but unbranded supplies have shown inconsistent quality and long-term stability issues. -**International customers (EU, UK, and other regions):** +**International customers (EU, UK, Australia, New Zealand, and other regions):** -Power supplies sold by R+D use North American plugs (Type A/B, 120V compatible). If you're ordering from outside North America: +Power supplies sold by R+D often ship with **North American plugs** (Type A/B, 100–240V compatible). If you're ordering from outside North America: - **Option 1:** Purchase R+D's 24V power supply and use a plug adapter for your region's wall sockets. The power supply accepts 100–240V AC input, so only the plug shape needs adapting—no voltage converter is required. - **Option 2:** Source a 24V, 4A (or higher) power supply locally with your region's plug type. Ensure it is safety-certified (CE for EU, UKCA for UK) and has a 5.5mm × 2.1mm barrel jack connector with center-positive polarity. @@ -552,7 +699,7 @@ Research & Desire does not sell 36V power supplies. If you choose to source one -Rail length determines maximum stroke depth. A **350mm rail** provides approximately **195mm of usable depth**. +Rail length determines maximum stroke depth. A **350mm rail** yields about **170mm (~7 in)** of maximum stroke by the formula below (aligned with the table). Calculate your maximum stroke using this formula: **rail length − 180mm = maximum stroke**. @@ -563,11 +710,25 @@ Calculate your maximum stroke using this formula: **rail length − 180mm = maxi | 450mm (18 in) | 270mm (11 in) | | 500mm (20 in) | 320mm (13 in) | + +**Buying from Research & Desire:** Kits usually ship with a **350mm** rail unless you arrange an upgrade. **400mm** and **500mm** rails are often available—email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** before shipment so support can quote the rail and a **belt length matched to that rail** (and any pulley changes if applicable). + + We do not recommend using a rail longer than **500mm (20 in)**. Longer rails increase bending and friction under load, which can cause binding, inconsistent motion, and accelerated wear. If you need more stroke, ensure the rail is properly supported along its length. + +Yes—for example to increase maximum stroke. Use a rail whose **carriage (bearing block)** matches the **same form factor and mounting** as the rail supplied with OSSM kits so the printed motor head, tensioners, and belt path line up. A different block size or mounting pattern may not fit the standard parts. + +**Belt:** A longer rail needs a **longer** belt, not the stock length stretched tight. The standard drive uses a **GT2** belt **10 mm wide** to match the **10 mm** motor pulley (see [Purchasing components](/ossm/guides/getting-started/build-guide/step-1.1_purchasing-parts)). A narrower belt (for example **6 mm**) can sit poorly in the pulley and is more likely to **slip** under load. + +**Buying from Research & Desire:** See [How long should my H-rail be?](#how-long-should-my-h-rail-be) for stroke vs length. Email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** (ideally before your kit ships) to arrange **400 mm** or **500 mm** rails and a **belt length matched to that rail**—support quotes the rail and belt together. + +**Parts and specs in one place:** Start with [What parts do I need?](#what-parts-do-i-need), the [Bill of Materials](/ossm/guides/getting-started/build-guide/step-1.0_required_tools_and_parts), and [How do I order replacement parts?](#how-do-i-order-replacement-parts). [Hardware](/ossm/Hardware/getting-started/introduction) lists printed parts with STLs; the [Kinky Makers GitHub](https://github.com/KinkyMakers/OSSM-hardware) hosts source files and community discussion is on the **Kinky Makers Discord** (linked from [What is OSSM?](#what-is-ossm)). + + The end effector uses **M24×3** threading. @@ -624,6 +785,8 @@ Yes. Linear rails in OSSM kits ship with factory packaging and a protective coat Running the rail without proper lubrication can cause premature wear on the ball bearings and increase friction. A small amount of grease goes a long way—you don't need to coat the entire rail heavily. + +**Still not smooth after cleaning and greasing?** With the carriage on the rail, move it slowly along the full length. It should glide with light, even resistance—not grinding, catching, or a rough or uneven feel along one section of the rail. If movement stays rough, binds, or chatters after you have followed the steps above, **do not force the build**; contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number and a short description. Rails are sometimes replaced when they arrive with a manufacturing defect or shipping damage. See [Warranty and Support](#warranty-and-support) and [How do I order replacement parts?](#how-do-i-order-replacement-parts). @@ -633,6 +796,7 @@ With regular use, certain components may wear out and need replacement. The most - **Threaded end-effector**: The M24×3 threads can wear or strip over time, especially with frequent toy changes or heavy toys. - **Timing belt**: The belt may stretch, fray, or develop cracks after extended high-speed operation. - **Belt clamps**: These grip the belt and can wear or crack under repeated stress. +- **PitClamp Mini latch parts (dogbones):** The quick-release pair ([dogbone bolts](/ossm/Hardware/standard-printed-parts/pitclamp/part-by-part/pitclamp-mini-dogbone-bolts), [dogbone nuts](/ossm/Hardware/standard-printed-parts/pitclamp/part-by-part/pitclamp-mini-dogbone-nuts)) on [PitClamp Mini](/ossm/Hardware/standard-printed-parts/pitclamp/README) see stress when you open and close the clamp; cracks or breaks can come from impact, overtightening, layer adhesion issues, or fatigue over time. How quickly parts wear depends on usage intensity, print material, and print quality. Parts printed in stronger materials (PETG, ABS, polycarbonate) generally last longer than PLA. @@ -642,11 +806,18 @@ If you need replacement parts for your OSSM: 1. **Contact support** at [support@researchanddesire.com](mailto:support@researchanddesire.com) 2. Include your **original order number** and describe which parts you need -3. Support will send you an invoice for the replacement parts +3. **Optional:** Attach a **photo** of the part if you are not sure of the name—this helps match you to the correct catalog item +4. Support will send you an invoice. Depending on the situation, charges may apply to **parts, shipping, or both** (see [Warranty and Support](#warranty-and-support) for defects in materials or workmanship) + +**PitClamp Mini dogbones or other printed latch pieces:** If a dogbone or related PitClamp part breaks and you **do not** have a printer, say so in your email. Support can supply matching printed replacements and hardware (such as screws) when those parts are in production. If you **can** print, use the STLs linked from the [PitClamp Mini](/ossm/Hardware/standard-printed-parts/pitclamp/README) documentation and the repository below. + +Research & Desire **does not design or manufacture one-off custom printed parts** on request. If an **existing** part already in production fits your need, support can confirm availability and pricing. If you have access to a 3D printer, you can also print replacement parts yourself using the STL files from the [Kinky Makers GitHub repository](https://github.com/KinkyMakers/OSSM-hardware/tree/main/Printed%20Parts). + +**Installing replacement tensioners:** Follow the same assembly steps as a new build—[Rear tensioner](/ossm/guides/getting-started/build-guide/step-2.0_rear_tensioner), [Front tensioner](/ossm/guides/getting-started/build-guide/step-4.0_front_tensioner), then [Tension adjustment](/ossm/guides/getting-started/build-guide/step-9.0_tension_adjustment). For a concise overview, video link, and ongoing belt care, see [Belt Tension](/ossm/guides/housekeeping/belt-tension#replacing-a-damaged-or-worn-tensioner). @@ -657,7 +828,7 @@ Perform a visual inspection periodically, especially if you notice changes in pe - Ensure the toy mount is secure **Monthly (or every 10–20 hours of use):** -- Inspect printed parts for cracks, especially tensioners and belt clamps +- Inspect printed parts for cracks, especially tensioners, belt clamps, and **PitClamp Mini dogbones** (quick-release latch) if you use PitClamp - Check the threaded end-effector for wear or stripping - Examine the belt for fraying, cracks, or excessive stretch - Verify all fasteners are tight diff --git a/Documentation/radr/faqs.mdx b/Documentation/radr/faqs.mdx index c266fed4..2fe40e73 100644 --- a/Documentation/radr/faqs.mdx +++ b/Documentation/radr/faqs.mdx @@ -139,7 +139,14 @@ The BOM Excel file (`RADR BOM - OSSM Wireless - v0.4 - S3.xlsx`) includes: For common components like rotary encoders and tactile switches, you can often find equivalent parts at electronics suppliers like DigiKey, Mouser, or LCSC using the part numbers from the BOM. -If you'd prefer not to source parts yourself, [contact support](mailto:support@researchanddesire.com) and we can send replacement components or a replacement remote. +Research & Desire does **not** sell or ship individual PCB-mounted parts (for example bumper microswitches or other soldered components) as spare items. For DIY repair, source parts from the BOM. If the remote is defective or stops working reliably, [contact support](mailto:support@researchanddesire.com) with your order number—support can arrange a **replacement RADR**, not piecemeal electronic components. + + + +**No.** Bumper switches are part of the assembled PCB; we do not stock them as separate spare parts you can swap in at home. + +- If **both bumpers still register presses** but one feels different (less click than the other), see *[One bumper button feels different or has no tactile feedback](#one-bumper-button-feels-different-or-has-no-tactile-feedback)*—some variation is often normal. +- If a bumper **stops registering** or the remote **fails**, contact [support](mailto:support@researchanddesire.com). We can send a **replacement wireless remote** when appropriate; we cannot supply a single replacement button or switch for user installation. diff --git a/Documentation/radr/guides/user-guide/connecting-to-wifi.mdx b/Documentation/radr/guides/user-guide/connecting-to-wifi.mdx index c9b9e8e7..a809b12c 100644 --- a/Documentation/radr/guides/user-guide/connecting-to-wifi.mdx +++ b/Documentation/radr/guides/user-guide/connecting-to-wifi.mdx @@ -117,6 +117,16 @@ The WiFi setup portal has a 30-second timeout. If it closes before you finish: - Try restarting your RADR (Settings > Restart Device) - Re-run the WiFi setup process + + +Try these steps in order: + +1. **Update firmware** — Install the latest RADR build with the [Web Flasher](/radr/tools/web-flasher) over USB‑C. Display or stability issues during WiFi setup are often resolved in newer releases. +2. **Charge the RADR** — Low battery can cause the screen to blank or the device to reset during setup. +3. **Retry quickly** — Open **Settings → WiFi Settings** again, connect to **RADR Setup** on your phone, and complete the portal at **192.168.4.1** before the **30-second** portal timeout. + +If it still happens after a firmware update and full charge, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number. + ## Next Steps diff --git a/Documentation/shop/faqs/introduction.mdx b/Documentation/shop/faqs/introduction.mdx index 4562bd7c..ce71bbfc 100644 --- a/Documentation/shop/faqs/introduction.mdx +++ b/Documentation/shop/faqs/introduction.mdx @@ -13,13 +13,27 @@ Find answers to frequently asked questions about our shipping policies, delivery - **PayPal** - **Shop Pay** - **Need an invoice?** If you'd like to pay via bank transfer or need a custom invoice (for example, with specific items or modifications), contact [support@researchanddesire.com](mailto:support@researchanddesire.com). We can send you an invoice directly for payment. + **Need an invoice?** If you'd like to pay via bank transfer or need a custom invoice (for example, with specific items or modifications), contact [support@researchanddesire.com](mailto:support@researchanddesire.com). We can send you an invoice directly for payment. If you already paid and need a commercial invoice for **customs**, a **freight forwarder**, or a **reshipping service**, email us with your **order number** and we will provide it. If you already paid and your **accounts or finance team needs a PDF invoice**—for example you only received a payment link, an online receipt, or email confirmation—email us with your **order number** or **purchase order reference** and we can send a PDF. + + **Invoice payment and production:** For orders settled by an emailed invoice (including bank transfer), we **queue manufacturing and fulfillment after we receive and confirm your payment**. Sending an invoice or intending to pay is not the same as paid—if you are unsure whether a transfer went through, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order or invoice details. Email us to request a custom invoice or discuss payment options + + In some regions, our **default card processor** may decline payments or not be available. If that happens, try **PayPal** at checkout and enter your full **shipping address**—PayPal often works where cards do not. + + **No shipping rates or your country is missing:** We ship internationally wherever our carriers support delivery; if checkout does not show your address or rates look wrong, email [support@researchanddesire.com](mailto:support@researchanddesire.com) before assuming we cannot ship to you. You can also send orders to a **freight forwarder** or parcel-receiving address in another country—we can provide a **commercial invoice** when needed (see [What payment methods do you accept?](#what-payment-methods-do-you-accept)). + + **Comparing direct delivery vs a forwarder:** Actual costs depend on destination, weight, and service. If you want a **quote for direct shipping** to your address instead of a forwarder you already entered, email us with your **order number** before the package ships—we can compare options and, if you change the destination, invoice any **shipping balance** (similar to a [shipping upgrade](#can-i-upgrade-my-shipping-speed-after-placing-my-order)). + + + Email us with your order number or checkout issue + + + All prices on our website are listed in Canadian dollars (CAD). When you select a different country at checkout, the displayed price is automatically converted to your local currency using current exchange rates. @@ -90,14 +104,24 @@ Find answers to frequently asked questions about our shipping policies, delivery - **Australia, New Zealand, and other international destinations**: Orders ship via UPS for reliable tracking and delivery. - **Orders containing batteries**: Canada Post does not allow battery products (including lithium batteries in remotes and electronics) to be shipped internationally. If your order contains batteries, we ship via UPS regardless of the shipping option displayed at checkout. This applies to OSSM kits with wireless remotes and other products with batteries. + **Orders containing batteries**: Canada Post does not allow battery products (including lithium batteries in remotes and electronics) to be shipped internationally. If your order contains batteries, we ship via UPS regardless of the shipping option displayed at checkout. This applies to OSSM kits with wireless remotes, the **Chastity Lockbox**, and other products with batteries. **UK, EU, and other international customers:** UPS clearance and import handling charges are often higher than with economical postal-style services—see [Will I pay import or brokerage fees?](#will-i-pay-import-or-brokerage-fees). **Replacements and re-shipments** follow the same rules: if the shipment still contains a battery, it will ship via **UPS** even when an earlier attempt used a different carrier. - We cannot guarantee specific carrier requests. If you need to route your package to a pickup location, USPS offers informed delivery and package intercept services for eligible shipments. + We cannot guarantee specific carrier requests. **DHL** is not among our carriers—we cannot ship via DHL or to **DHL Packstation**, **DHL Packshop**, or other DHL-only addresses. See [Can you ship via DHL or to a DHL Packstation?](#can-you-ship-via-dhl-or-to-a-dhl-packstation). In the **United States**, USPS offers Informed Delivery and package intercept services for eligible shipments. + + **No.** We do not ship via **DHL**, so we cannot deliver to **DHL Packstation** (Germany), **DHL Packshop**, or other pickup points that only accept DHL parcels. + + Enter a **full street address** where our carriers can deliver—see [Which courier services do you use?](#which-courier-services-do-you-use). If you need an address in another country, a **freight forwarder** or **parcel-receiving address** may work; see [Card payment fails or checkout doesn't offer my country](#card-payment-fails-or-checkout-doesnt-offer-my-country). + + + Questions about your shipping address + + + Yes, we ship globally wherever our courier partners operate. If you're unsure whether we can deliver to your country, contact us to confirm availability. @@ -106,8 +130,18 @@ Find answers to frequently asked questions about our shipping policies, delivery + + **Russia:** We do **not** ship to Russia. Orders cannot be fulfilled to Russian addresses. + + **Kazakhstan:** Yes. We can ship to Kazakhstan (including OSSM kits and PCBs)—enter your Kazakhstan shipping address at checkout, or email [support@researchanddesire.com](mailto:support@researchanddesire.com) if you need help with your order. + + + Ask about shipping to your location + + + - No. We are an online-only retailer with no physical storefronts, retail partners, or in-person pickup locations—including in Canada, the United States, and Europe. All orders ship directly from our warehouse in Toronto, Ontario, Canada. + No. We are an online-only retailer with no physical storefronts, retail partners, or in-person pickup locations—including in Canada, the United States, and Europe. We do not operate a warehouse in the European Union and have no announced plans for one. All orders ship directly from our warehouse in Toronto, Ontario, Canada. If you're concerned about shipping to your location, contact us before placing your order and we can discuss your options. @@ -164,19 +198,31 @@ Find answers to frequently asked questions about our shipping policies, delivery - **United States**: We ship Delivery Duties Paid (DDP), which means import fees and customs duties are covered by us. You won't pay additional fees on delivery. - **Canada**: No import fees (domestic shipment). - - **United Kingdom**: We ship Delivery Duties Unpaid (DDU), which means you're responsible for import duties, VAT, and any handling or brokerage fees on delivery. Brokerage fees are typically £10 or less. - - **EU customers**: We ship Delivery Duties Unpaid (DDU), which means you're responsible for import duties and taxes on delivery. Brokerage fees average €6.00–8.00. VAT may also apply. + - **United Kingdom**: We ship Delivery Duties Unpaid (DDU), which means you're responsible for import duties, VAT, and any handling or brokerage fees on delivery. **Brokerage** (carrier clearance) depends on the carrier: economical postal-style services often keep that fee **around £10 or less**, but **UPS**—**required** for orders containing batteries (for example **OSSM kits with the wireless remote**) because other services cannot ship those internationally—often charges **higher** clearance/brokerage than postal delivery, **in addition to** VAT and any duties. **Total** amounts due at delivery (VAT + duties + carrier charges) can **reach roughly £50 or more** on a typical kit order depending on value and fees split; that is **not necessarily abnormal** for UPS-cleared imports. See also [Which courier services do you use?](#which-courier-services-do-you-use). + - **EU customers**: We ship Delivery Duties Unpaid (DDU), which means you're responsible for import duties and taxes on delivery. **Brokerage** (carrier clearance) fees depend on how your package ships: many international parcels use economical services with brokerage often in the **roughly €6–8** range, but **UPS** shipments—required for some products with batteries, including OSSM kits with the **wireless remote** and the **Chastity Lockbox**—often incur **higher brokerage**, commonly **on the order of €40–50**, in addition to VAT and any duties. VAT may also apply. - **Other international destinations**: Your shipment may be subject to import duties and/or brokerage fees. Contact your local customs authority for specific information. + + **EU / international carriers:** Actual **brokerage, clearance, and handling** charges depend on the **carrier and country**—they can be **higher** than the typical ranges above. Carriers may also bill **duties, VAT, and fees in separate notices** (email or post), sometimes arriving **days apart**, which is normal for some couriers. Check **payment due dates** on each notice and pay on time to avoid penalties; if a due date seems wrong or mail arrived late, **contact the carrier** with your shipment reference. If something looks like a duplicate charge or conflicts with what we told you, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** and copies of the carrier documents. + + - **UK customers**: Import duties and VAT typically apply when an order's declared value exceeds £135. The declared value is the product price only—shipping costs are not included in customs calculations. If your order total is slightly above this threshold, you can place separate orders to keep each shipment under £135 and potentially avoid import duties. Note that this means paying shipping twice, so compare the costs to determine which option works best for you. + **UK customers**: Import duties and VAT typically apply when an order's declared value exceeds £135. The declared value is the product price only—shipping costs are not included in customs calculations. If your order total is slightly above this threshold, you can place separate orders to keep each shipment under £135 and potentially avoid import duties. Note that this means paying shipping twice, so compare the costs to determine which option works best for you. If you place multiple orders for this reason, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order numbers and ask us to ship each order as its own package. That way your shipments are not combined into one delivery that could still be valued over the threshold. - **EU customers**: Import duties typically apply when an order's declared value exceeds €150. If your order total is slightly above this threshold, you can place separate orders to keep each shipment under €150 and potentially avoid import duties. Note that this means paying shipping twice, so compare the costs to determine which option works best for you. + **EU customers**: Import duties typically apply when an order's declared value exceeds €150. If your order total is slightly above this threshold, you can place separate orders to keep each shipment under €150 and potentially avoid import duties. Note that this means paying shipping twice, so compare the costs to determine which option works best for you. If you place multiple orders for this reason, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order numbers and ask us to ship each order as its own package so they are not combined into one delivery over the threshold. + + For **Delivery Duties Unpaid (DDU)** shipments, customs duties, import VAT, and the courier’s own **clearance or brokerage charges** are often billed **separately**. You might get **more than one invoice or notice** (by email or post), sometimes on different days—that does not always mean you are being charged twice for the same thing. + + Use the **reference or tracking number** on each notice to confirm what it covers. If you are unsure whether a charge is legitimate or duplicate, **contact the courier** first. If something still does not match what you expected from us, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** and the carrier paperwork. + + See also [Will I pay import or brokerage fees?](#will-i-pay-import-or-brokerage-fees). + + If you need the Harmonized System (HS) code to estimate import duties or VAT, we use the following codes on customs declarations: @@ -212,6 +258,16 @@ Find answers to frequently asked questions about our shipping policies, delivery + + Research & Desire sells through [our main store](https://www.researchanddesire.com) and, for some products, on Etsy. **Listings are not the same on both channels.** The full range of OSSM options—including **Ready-to-Play** (fully assembled) and DIY kit configurations—appears on our main site when we offer them. If you want a pre-assembled machine or a kit option you do not see on Etsy, check the main store or email [support@researchanddesire.com](mailto:support@researchanddesire.com). + + **Import duties and prepaid taxes:** Website orders follow [Why does the price change when I select a different country?](#why-does-the-price-change-when-i-select-a-different-country) and [Will I pay import or brokerage fees?](#will-i-pay-import-or-brokerage-fees). We ship **Delivery Duties Paid (DDP)** to the **United States**; for **Canada** there are no import fees. For **most other countries**, duties and taxes are **not** prepaid on Shopify checkout—we cannot collect destination import duties there. Etsy may collect **VAT** at purchase in applicable regions—see [Can I pay VAT at checkout?](#can-i-pay-vat-at-checkout)—but other charges (duties, brokerage) can still apply depending on the shipment and destination. + + + Questions about which channel to use or fees for your address + + + Shipping costs are calculated at checkout based on your destination, the products in your cart, and your selected shipping speed. @@ -258,6 +314,18 @@ Find answers to frequently asked questions about our shipping policies, delivery + + Yes—as long as your order **hasn’t shipped yet**. Email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number and the shipping method you actually want (for example, a specific Canada Post or UPS service for a Canadian address). + + We’ll update your shipment and adjust what you paid: if the correct option **costs less**, we’ll refund the difference; if it **costs more**, we’ll send an invoice for the balance (same idea as a [shipping upgrade](#can-i-upgrade-my-shipping-speed-after-placing-my-order), but in either direction). + + **Canadian addresses:** Multiple expedited options can appear at checkout. Review the selected service before you pay; if something looks wrong after you order, contact us as soon as possible so we can correct it before dispatch. + + + Email us with your order number to change your shipping method + + + Processing time varies by product type: @@ -277,6 +345,22 @@ Find answers to frequently asked questions about our shipping policies, delivery If your order is delayed beyond these timeframes, we'll notify you and offer the option to cancel if you prefer. + + + **International orders (including the UK):** Total time is **processing** (above) **plus courier transit** to your address. Transit depends on the shipping option you choose at checkout—add it to the processing window for a rough estimate. **Customs clearance** at the destination often takes about **1–5 business days** but can run longer. Import duties, VAT, and brokerage are separate; see [Will I pay import or brokerage fees?](#will-i-pay-import-or-brokerage-fees). + + **DIY Kit vs Ready-to-Play:** The **3–10 business day** window applies to **DIY Kits** and other in-stock items. The **4–5 week** window applies only to **Ready-to-Play** units (custom-built and tested)—do not use the Ready-to-Play timeline when estimating a DIY Kit order. + + + + + **No.** Published processing times are **typical ranges**, not commitments. Fulfillment depends on **stock, kitting,** and sometimes **incoming components** (for example electronics for OSSM kits). After your order ships, **courier transit** varies by service, destination, and carrier conditions—see [Which courier services do you use?](#which-courier-services-do-you-use). + + **If you have a hard deadline** (travel, an event, or a narrow receiving window): email [support@researchanddesire.com](mailto:support@researchanddesire.com) **before you order** with your **needed-by date** and full **shipping address**. We can share the best **current** estimate; we still cannot guarantee a calendar arrival date. + + + **Express or upgraded shipping** only speeds **transit after dispatch**—it does **not** shorten warehouse processing or bypass stock waits. See [Do you offer express shipping?](#do-you-offer-express-shipping). + @@ -322,7 +406,7 @@ Find answers to frequently asked questions about our shipping policies, delivery When your order ships, you'll receive a shipping confirmation email with tracking information. Use the tracking number provided to check your shipment status on the carrier's website (UPS, Canada Post, or ChitChats). - After receiving your shipment email, it may take 1–2 business days before tracking updates. This delay occurs because the email is sent when we create your shipping label, but the carrier (such as ChitChats) may not physically receive and scan your package until their next pickup. + After receiving your shipment email, it may take a few business days before tracking shows movement. The email is sent when we create your shipping label, but the carrier (such as ChitChats) only records scans once your package is physically received—often at their next pickup or when we drop off batches at their warehouse. If tracking still shows no activity after several business days and you are concerned, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number and we can confirm status. If you haven't received a shipping confirmation or need help locating your tracking information, contact us and we'll provide your order status. @@ -332,9 +416,45 @@ Find answers to frequently asked questions about our shipping policies, delivery + + **Confirmed** means we received your payment and your order is in our **fulfillment queue**—it does **not** mean the package has left our warehouse. You receive **tracking** when we ship and send a **shipping confirmation** (see [How do I track my order?](#how-do-i-track-my-order)). + + How long that takes depends on the product: see [How long does shipping take?](#how-long-does-shipping-take). OSSM DIY kits, PCBs, and similar items ship when **components are in stock** and kitting is complete; during busy periods or supplier delays, an order can stay on **Confirmed** past the typical window. **Import clearance on incoming stock** (for example PCBs or other parts still arriving in Canada) can extend that wait; that is **not** the same as your package being held in **destination** customs after we ship—see [My tracking shows the package is stuck in customs. Is this normal?](#my-tracking-shows-the-package-is-stuck-in-customs-is-this-normal) for outbound cases. **Confirmed** delays are usually **not** specific to your country—**including the EU**—and are separate from destination customs (see [Which courier services do you use?](#which-courier-services-do-you-use) and [Will I pay import or brokerage fees?](#will-i-pay-import-or-brokerage-fees)). We email you if there is an unusual delay. + + + Shopping apps and order pages sometimes use different labels for the same idea—see [Why does the Shop app (or another shopping app) say 'waiting for details'?](#why-does-the-shop-app-or-another-shopping-app-say-waiting-for-details). **“View your order” in your confirmation email** opens Shopify’s order page; if it is blank, slow, or errors in your email app’s built-in browser, open the same link in **Safari, Chrome, or Edge** (or copy the URL into a full browser tab). That does not change fulfillment timing—see [How long does shipping take?](#how-long-does-shipping-take). If you still cannot see status or need confirmation, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number**. + + + + Email us with your order number to confirm status + + + + + Apps such as **Shop** show whatever syncs from our store. Until your order has **shipped** and we have created a **carrier tracking** record, these apps often display a generic status—commonly **'waiting for details'** or similar—because there is no shipment to attach yet. + + **That does not mean your order was lost.** It usually means your order is still in our **processing queue** (for example, assembly, kitting, or waiting for stock allocation). OSSM and other builds can sit in that state for the full **processing window** listed in [How long does shipping take?](#how-long-does-shipping-take)—and sometimes longer if we are clearing a backlog or waiting on parts; we will email you if there is an unusual delay. + + **What to trust:** your **order confirmation** email and, when the package leaves our warehouse, the **shipping confirmation** with tracking (see [How do I track my order?](#how-do-i-track-my-order)). If you are past the stated processing time for your product type or something looks wrong in your confirmation email, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** and we can confirm status. + + + + Most US orders ship through **ChitChats** to **USPS** (see [Which courier services do you use?](#which-courier-services-do-you-use)). Tracking often shows **several days without a new scan** while the package is still moving. **A new scan after a quiet period is common** and usually means the shipment is still in transit, not that it is lost. + + If you want to investigate locally, USPS offers [Missing Mail](https://www.usps.com/help/missing-mail.htm) and [Informed Delivery](https://informeddelivery.usps.com). Those are **recipient** tools and are separate from the **shipper** investigation we can open if the package stays unaccounted for. + + If tracking has **no meaningful updates for two weeks or more**, or USPS cannot locate the package, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number—we can investigate on our side and help resolve a confirmed loss (see [My tracking hasn't updated for weeks. Is my package lost?](#my-tracking-hasnt-updated-for-weeks-is-my-package-lost)). + + + Email us with your order number if your US shipment is long stalled or missing + + + Yes, customs processing delays are normal for international shipments. Once your package enters the destination country, it must clear customs before delivery can continue. Processing times vary by country and are outside our control. + **Export / gateway holds (still in the sending country):** Tracking may show a delay, inspection, or **export gateway hold** while the package is in **Canada** (or another origin hub) before it reaches your country. That usually means **additional screening or paperwork**—often routine—and is **not** the same as your destination’s customs clearance. High volume or extra checks can add several business days before the next scan updates. + **What to expect:** - Customs clearance typically takes 1–5 business days, but can take longer - Some countries (particularly in the EU) may experience extended processing times @@ -359,7 +479,7 @@ Find answers to frequently asked questions about our shipping policies, delivery 3. Do not wait for the postal service to resolve this on their own—as the recipient, you typically cannot open a shipper investigation yourself - If you contact your local postal service or the origin postal service (Canada Post), they will likely direct you back to us as the sender. This is normal—only the shipper can open a formal investigation for lost packages. + If you contact your local postal service or the origin postal service (Canada Post), they will likely direct you back to us as the sender. This is normal—**only the shipper can open a formal carrier investigation** for a lost package. **USPS domestic:** You may still use USPS tools such as [Missing Mail](https://www.usps.com/help/missing-mail.htm) on your own; if the shipment remains missing or stalled past the timeframes above, contact us so we can act as the shipper (see also [My US shipment seems slow or stuck in USPS tracking](#my-us-shipment-seems-slow-or-stuck-in-usps-tracking)). **What happens next:** @@ -379,13 +499,21 @@ Find answers to frequently asked questions about our shipping policies, delivery Occasionally, customs or your carrier (such as UPS) may request additional forms before releasing your package. Common requests include Section 232 tariff forms (for shipments containing steel or aluminum components) or other trade compliance documentation. - **What to do:** + **Importer ID / tax or business identification (often shown on UPS tracking):** Tracking may say that an **importer's consumer or business identification number** is required for clearance, or UPS may ask for an **EORI**, **VAT ID**, national **tax number**, or similar. That identifies **you** as the importer (the recipient), not the shipper. You normally provide it **directly to UPS** in your country—call your **local UPS** or use their clearance instructions online with your **tracking number** so they can tell you the exact format and how to submit it. + + **Freight or shipping cost on the commercial invoice:** If customs or UPS questions the paperwork because **freight** (shipping cost) is **missing**, shown as **zero**, or does not match what you paid, email [support@researchanddesire.com](mailto:support@researchanddesire.com) with your **order number** and a copy of what the carrier sent you. We can provide the **actual freight amount** or documentation so clearance can use the correct **customs value** (goods plus shipping where applicable). + + **What to do (shipper-completed forms):** 1. Forward the request to [support@researchanddesire.com](mailto:support@researchanddesire.com) 2. Include any documents, links, or instructions you received from the carrier 3. We'll complete the required forms and send them back to you If the carrier provided an upload link or portal, you can submit the completed form yourself once we send it. Otherwise, let us know and we'll submit it directly. + + If the request is only for **your** importer or tax ID, UPS usually needs that from you; we cannot supply a personal or business tax number on your behalf. If the message is ambiguous, email us with your **order number** and a copy of what UPS or customs sent—we'll confirm whether it is something we must provide. + + Email us with the customs request and we'll provide the required documentation @@ -527,6 +655,20 @@ Find answers to frequently asked questions about our shipping policies, delivery + + We sometimes run promotional or discount codes through marketing emails and limited-time campaigns. **Availability varies**—there is not always an active public code. + + **At checkout:** Enter your code in the discount field before completing payment. Codes apply only to eligible items in your cart (some codes exclude certain products or require a minimum order). + + **Ordering multiple items:** You can buy a Deepthroat Trainer, extra dildos, and other store items in one order; whether a code applies depends on that code's rules, which are shown when the promotion is active. + + If you are unsure whether a promotion is running or whether your cart qualifies, contact [support@researchanddesire.com](mailto:support@researchanddesire.com). + + + Subscribing to marketing emails in your [account email preferences](https://dashboard.researchanddesire.com/settings/email) is one way to hear about future codes and sales when we announce them. + + + Yes! If you forgot to enter a discount or promo code at checkout, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number and the code you intended to use. @@ -558,16 +700,33 @@ Find answers to frequently asked questions about our shipping policies, delivery If you're unsure what address is on file, include your order confirmation code and we'll verify it for you. - **After your order has shipped:** - - For USPS shipments, you may be able to request a package intercept or redirect through [USPS Informed Delivery](https://informeddelivery.usps.com) - - For UPS international shipments, only the shipper can redirect the package—contact us and we'll coordinate with UPS on your behalf - - For other carriers, contact us first to determine redirect options + **Check your order confirmation:** The shipping address on that email is what we use for the label. **Billing address** and **shipping address** are separate—if billing is correct but the shipping line has a wrong postal code, apartment number, or autocomplete error, tell us **before the order ships** so we can fix it. + + **After your order has shipped:** We will ask our shipping partner to correct the label when possible, but **once the parcel has left our warehouse or been handed to the carrier, address or postal/ZIP code changes are often not possible**—carriers may refuse updates after acceptance or while the package is mid-route. + + - **United States (ChitChats → USPS):** Email us with your order number first; if we cannot change the label through our hub, you may still use [USPS Informed Delivery](https://informeddelivery.usps.com), [Package Intercept](https://www.usps.com/manage/package-intercept.htm), or contact USPS to ask about **reroute or hold for pickup**—eligibility, fees, and success vary by shipment and timing. + - **UPS international shipments:** Only the shipper can redirect the package—contact us and we'll coordinate with UPS on your behalf + - **Other carriers:** Contact us first to determine redirect options Carrier redirect fees may apply. Contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number and the new address. + + Couriers need a **complete, valid address** to print a shipping label and deliver your package. That almost always includes a **postal code** (or ZIP/postcode) for your country, matching how local mail is addressed. + + **If something is missing or unclear** (for example no postal code, or an address that doesn’t validate in our shipping tools), we will email you **before** the order ships. Please reply **promptly** with the full corrected address so we can create the label. + + **Very long lines** (building codes, stairwells, intercom numbers, etc.) sometimes exceed **character limits** in carrier or label software. We may ask you to shorten a line while keeping enough detail for the courier to find you—this is a system limitation, not a preference. + + If we **cannot** obtain a verifiable address or a label the carrier will accept after reasonable follow-up (including when we don’t hear back in time), we may **cancel the order and refund your payment** so you can **place a new order** with a complete, deliverable address. + + + Update your shipping address if your order has not shipped yet. + + + Unfortunately, we cannot update the billing address after an order is placed. Your payment has already been processed with the original billing information. @@ -598,6 +757,21 @@ Find answers to frequently asked questions about our shipping policies, delivery + + If your shipment does not match your order—wrong product, wrong configuration, or a mix-up between similar parts (for example, the main OSSM control board versus the wired remote board)—email [support@researchanddesire.com](mailto:support@researchanddesire.com) as soon as you can. + + **Include:** + - Your order number + - What you ordered versus what you received + - **Photos** if parts look similar or the error is not obvious from the product name alone + + We will send the correct items at no additional cost and let you know what to do with anything shipped in error (you may be asked to keep mis-shipped components when return shipping is impractical). + + + Email us with your order number and details about the wrong item + + + If your assembled device (such as a Ready-to-Play OSSM) arrived with significant structural damage—cracked frame parts, bent components, or visible impact damage—contact us immediately. Do not attempt to use a damaged device. diff --git a/Documentation/shop/troubleshooting/wifi.mdx b/Documentation/shop/troubleshooting/wifi.mdx index 2d75674b..4e92ad0a 100644 --- a/Documentation/shop/troubleshooting/wifi.mdx +++ b/Documentation/shop/troubleshooting/wifi.mdx @@ -168,6 +168,7 @@ Use these advanced checks to resolve stubborn issues. - Split 2.4 GHz and 5 GHz into separate SSIDs; disable band steering while testing. +- **Mesh and whole-home WiFi** — Systems that use one SSID for multiple bands or move clients between nodes can block stable 2.4 GHz use or cause pairing and dashboard sync issues after router or mesh firmware updates (similar patterns sometimes appear with other R+D devices on complex networks). If Wi‑Fi looks fine on the device but pairing or sync fails, try a **dedicated 2.4 GHz network name**, a **guest or IoT VLAN** with internet access, or the **mobile hotspot** test in the steps above. - Security: use WPA2‑PSK (AES) or WPA2/WPA3 mixed. Avoid WPA3‑only, WEP, or WPA‑TKIP. - Channel width: set 2.4 GHz to 20 MHz; use channels 1, 6, or 11 to reduce interference. - Make sure DHCP is enabled and your network does not require static IP configuration for clients. diff --git a/gorgias-backfill-monitor.log b/gorgias-backfill-monitor.log new file mode 100644 index 00000000..0ff3fab9 --- /dev/null +++ b/gorgias-backfill-monitor.log @@ -0,0 +1,4 @@ +[2026-04-14T14:29:34+07:00] Monitor started (interval 1800s = 30 min). Watching for gorgias-backfill-since.sh to finish. +[2026-04-14T14:29:34+07:00] Monitor started (interval 1800s = 30 min). Watching for gorgias-backfill-since.sh to finish. +[2026-04-14T14:29:34+07:00] Backfill still running. Next check in 30 minutes. +[2026-04-14T14:29:34+07:00] Backfill still running. Next check in 30 minutes. diff --git a/gorgias-backfill.log b/gorgias-backfill.log new file mode 100644 index 00000000..a034c3c8 --- /dev/null +++ b/gorgias-backfill.log @@ -0,0 +1,6688 @@ +Listing closed tickets since: 2026-02-25T01:15:00+07:00 (use GORGIAS_SINCE to override) +Tickets to process (loops): 192 + +========== [1/192] ticket #260440543 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260440543 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260440543 + Subject: Request to Close Account: lockedlydia + Product: Dashboard + Contact Reason: Tech Support::Dashboard account management +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 260440543, + "subject": "Request to Close Account: lockedlydia", + "channel": "email", + "contact_reason": "Tech Support::Dashboard account management", + "product": "Dashboard", + "tags": [ + "dashboard", + "medium", + "dashboard-help-form", + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "I would like to close my account (named lockedlydia)" + }, + { + "from_agent": true, + "text": "Hi there,\n\nThanks for reaching out! I'\''ve deleted the account associated with that email address." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [2/192] ticket #260334062 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260334062 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260334062 + Subject: New customer message on April 10, 2026 at 9:08 pm + Product: OSSM + Contact Reason: Pre-sale::Product question +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 260334062, + "subject": "New customer message on April 10, 2026 at 9:08 pm", + "channel": "email", + "contact_reason": "Pre-sale::Product question", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "New customer message on April 10, 2026 at 9:08 pm \n \n\nYou received a new message from your online store'\''s contact form. \n \n Country Code: US \n Name: Jack \n Email: jackslay96@gmail.com \n Body: Do you sell a version of the DIY kit with a 36V power supply?" + }, + { + "from_agent": true, + "text": "Hi Jack,\n\nThanks for reaching out! At present we only offer the machine with a 24V power supply. We don'\''t usually recommend a 36V supply because there is a small chance its usage can short the board if you unplug the PSU via the barrel jack and not the wall socket. If you do opt for a third party 36V supply, just make sure you always unplug the device via the wall socket and not the barrel jack." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [3/192] ticket #260279937 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260279937 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260279937 + Subject: Conversation with Customer #925119075 + Product: Unknown + Contact Reason: Unknown +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 260279937, + "subject": "Conversation with Customer #925119075", + "channel": "chat", + "contact_reason": null, + "product": null, + "tags": [ + "ai_close", + "ai_answered", + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Is the OSSM easy to store?" + }, + { + "from_agent": true, + "text": "Yes, the OSSM is compact and lightweight for storing and transporting. We also include an empty black sandbag that does a great job keeping things where they need to be. Is there anything else I can help you with today?" + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [4/192] ticket #260246128 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260246128 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260246128 + Subject: Re: Order #5910 confirmed + Product: OSSM + Contact Reason: Order::Missing item +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 260246128, + "subject": "Re: Order #5910 confirmed", + "channel": "email", + "contact_reason": "Order::Missing item", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Hi, \nthis order arrived today, but I received a main PCB instead of the one for the remote. \nI assume a simple mixup when packing the order. I attached an image of what was in the box." + }, + { + "from_agent": true, + "text": "Hi Lilly,\n\nSo sorry about that! Thank you for letting us know. We'\''re going to send your remote out to you ASAP - you'\''re welcome to keep the electronics board. You can expect to receive tracking info for the remote by tomorrow." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [5/192] ticket #260208565 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260208565 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260208565 + Subject: Conversation with Customer #924956958 + Product: Unknown + Contact Reason: Unknown +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 260208565, + "subject": "Conversation with Customer #924956958", + "channel": "chat", + "contact_reason": null, + "product": null, + "tags": [ + "ai_close", + "ai_answered", + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "How does the trainer track progress?" + }, + { + "from_agent": true, + "text": "The Deepthroat Trainer uses an optical distance sensor to track head position and provides access to an online dashboard to view training results. Would you like to know more about the online features?" + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [6/192] ticket #260146877 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260146877 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260146877 + Subject: Issue with purchase from R+D Labs.#5813 + Product: Trainer + Contact Reason: Pre-sale::Product question +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 260146877, + "subject": "Issue with purchase from R+D Labs.#5813", + "channel": "email", + "contact_reason": "Pre-sale::Product question", + "product": "Trainer", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Heya Guys, \nI have now received my OSSM kit. \nI ordered the motor and PSU separately. \n \nNow that it is here, i think that there are still some bits that i need. \nI thought i had ordered a complete kit, not pre-assembled. \n \nCan you let me know what other bits i need to finish the project now and organise another order for me to get it complete. \n \nThanks heaps, Mat." + }, + { + "from_agent": true, + "text": "Hi Matt,\n\nThanks for reaching out! You'\''ll also want to purchase a stand for the machine - you can find a link to the Extrusion Mount - Full kit here." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [7/192] ticket #260027538 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260027538 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260027538 + Subject: Re: Order #5915 confirmed + Product: OSSM + Contact Reason: Order::Status +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 260027538, + "subject": "Re: Order #5915 confirmed", + "channel": "email", + "contact_reason": "Order::Status", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Hi, \n\nDo you have any updates on this order? Just want to make sure it was actually confirmed!" + }, + { + "from_agent": true, + "text": "Hi Samuel,\n\nThanks for reaching out! Your order is in our queue, and we expect to ship it out to you by end of week! Once your order has shipped, you'\''ll receive tracking info via email." + }, + { + "from_agent": false, + "text": "Thank you for getting back to me! Got the update." + }, + { + "from_agent": true, + "text": "For sure! Hope you have a great week." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [8/192] ticket #259988224 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259988224 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259988224 + Subject: Conversation with Customer #924234428 + Product: Unknown + Contact Reason: Unknown +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259988224, + "subject": "Conversation with Customer #924234428", + "channel": "chat", + "contact_reason": null, + "product": null, + "tags": [ + "ai_close", + "ai_answered", + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "What size dildos work with the trainer?" + }, + { + "from_agent": true, + "text": "The Deepthroat Trainer works with suction cup dildos that have up to 3\" (8cm) suction cups. Are you looking for dildo recommendations to use with the trainer?" + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [9/192] ticket #259933864 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259933864 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259933864 + Subject: My lockbox won't charge + Product: Lockbox + Contact Reason: Tech Support:: Bug +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259933864, + "subject": "My lockbox won'\''t charge", + "channel": "email", + "contact_reason": "Tech Support:: Bug", + "product": "Lockbox", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Hi. After a couple months of not using the device I tried charging it, but it wont charge. I have tried different cables, outlet and computer. The usb-c'\''s I used have data transfer, but my macbook does not detect the device. I have tried a hard reset, but that didn'\''t work either. Help. What do I do? \n\nMy order number is #5565" + }, + { + "from_agent": true, + "text": "Hi Ingrid,\n\nThanks for reaching out. Apologies your device isn'\''t working as expected! Try leaving the device plugged in to charge for at least 90 minutes - I recommend using the USB-C cable that came with the Lockbox if you still have it. After you leave it to charge, follow this guide to exit the device'\''s boot loader mode (this is the mode the device enters when you hard reset). Let me know how that goes for you. \n\n\n" + }, + { + "from_agent": false, + "text": "It works now :) \n\ntor. 9. apr. 2026, 15:43 skrev R+D Support < support@researchanddesire.com>: (mailto:support@researchanddesire.com)" + }, + { + "from_agent": true, + "text": "Hi Ingrid,\n\nOh awesome, I'\''m glad to hear it! Feel free to reach out for anything further." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [10/192] ticket #259927237 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259927237 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259927237 + Subject: New customer message on 8 April 2026 at 15:25 + Product: Trainer + Contact Reason: Pre-sale::Shipping question +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259927237, + "subject": "New customer message on 8 April 2026 at 15:25", + "channel": "email", + "contact_reason": "Pre-sale::Shipping question", + "product": "Trainer", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "New customer message on 8 April 2026 at 15:25 \n \n\nYou received a new message from your online store'\''s contact form. \n \n Country Code: SE \n Name: Kh \n Email: next333limit@hotmail.com \n Body: Hi!\n1. Is the deepthroat trainer camera free? wondering because of privacy.\n2. Estimated shipment price to Sweden?" + }, + { + "from_agent": true, + "text": "Hi there,\n\nThanks for reaching out! Yes, the Trainer is camera free. I would estimate the shipping cost to Sweden would be around 30.00EUR, excluding VAT and other duty-related costs." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [11/192] ticket #259902804 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259902804 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259902804 + Subject: Conversation with Customer #923953481 + Product: Trainer + Contact Reason: Pre-sale::Product question +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259902804, + "subject": "Conversation with Customer #923953481", + "channel": "chat", + "contact_reason": "Pre-sale::Product question", + "product": "Trainer", + "tags": [ + "ai_handover", + "ai_answered", + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "What size dildos work with the trainer?" + }, + { + "from_agent": true, + "text": "The Deepthroat Trainer works with suction cup dildos that have up to 3\" (8cm) suction cups. Are you looking for dildo recommendations to use with the trainer?" + }, + { + "from_agent": false, + "text": "Yes, recommend dildos" + }, + { + "from_agent": true, + "text": "The Deepthroat Training Dildos - Add-on Deepthroat Trainer collection is made specifically for use with the Deepthroat Trainer and compatible with suction cups up to 3\" (8 cm). They come in three training levels:\n\n* Starter: 5.5\" insertable length, 1.5\" max width, soft silicone, great for beginners. Available in Blue, Pink, Purple, and Rainbow.\n* Intermediate: 7\" insertable length, 1.5\" width, soft silicone, for intermediate training. Available in Purple and Pink.\n* Expert: 8.5\" insertable length, 1.7\" width (widens to 2\" at the base), firm silicone, more challenging. Currently not in stock.\n\nWhich training level are you interested in: starter or intermediate?" + }, + { + "from_agent": false, + "text": "Which Deepthroat Trainer is best?" + }, + { + "from_agent": true, + "text": "The best Deepthroat Training Dildos depends on your experience level! The Starter is great for beginners, Intermediate gets deeper, and Expert offers a real challenge. What are you hoping to achieve with your training?" + }, + { + "from_agent": false, + "text": "imporvments" + }, + { + "from_agent": true, + "text": "We offer the Deepthroat Trainer with various backboard colors like Mirror Black and Mirror Pink. Which backboard color do you prefer? Also, are you looking for a starter level or intermediate level dildo for your training? This will help me recommend the best match for your improvements and training goals." + }, + { + "from_agent": false, + "text": "mirror pink, but the best dildo? whant a challenging one, and a lifelike one" + }, + { + "from_agent": true, + "text": "The Deepthroat Trainer with the Mirror Pink backboard is a great choice! For a challenging and lifelike dildo compatible with this trainer, the best current options are the Intermediate level dildos available in Purple and Pink. They offer a good balance of realism and challenge, with a 7\" insertable length and 1.5\" width, and are made of soft silicone.\n\nThe Expert level dildo is even more challenging and lifelike, with an 8.5\" insertable length and wider base, made of firm silicone, but it is currently out of stock.\n\nBetween the Intermediate Purple and Intermediate Pink dildos, which color or aesthetic do you prefer for your training? This will help narrow down the best match for you." + }, + { + "from_agent": false, + "text": "Intermediate Pink" + }, + { + "from_agent": true, + "text": "Great choice with the Intermediate Pink dildo on the Mirror Pink backboard for a challenging and lifelike experience!\n\nAre you interested in any specific accessories or other backboard color options besides the Mirror Pink for your trainer? Also, you might want to explore other Deepthroat Trainer variants with the Mirror Pink backboard to see if any additional configurations catch your eye." + }, + { + "from_agent": false, + "text": "is it camera free? privacy?" + }, + { + "from_agent": true, + "text": "I'\''ll pass your privacy question along to the appropriate team who can provide detailed information on that for you.\n\nPlease leave your email address so they can get back to you directly." + }, + { + "from_agent": false, + "text": "What size dildos work with the trainer?" + }, + { + "from_agent": false, + "text": "How does the trainer track progress?" + }, + { + "from_agent": true, + "text": "Hi there,\n\nThanks for reaching out! The max toy length that the Trainer can register is 11\" or approximately 28cm. The Trainer has a distance sensor that resembles a camera lens, but I can assure you that the device does not contain a camera nor does it record video/take photos of any kind. The Trainer tracks your progress via the dashboard at dashboard.researchanddesire.com! You'\''re assigned XP for how well you meet your training session targets. Hope this clarifies things and feel free to reach out for anything further!" + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [12/192] ticket #259832403 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259832403 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259832403 + Subject: Conversation with Customer #923773047 + Product: Unknown + Contact Reason: Unknown +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259832403, + "subject": "Conversation with Customer #923773047", + "channel": "chat", + "contact_reason": null, + "product": null, + "tags": [ + "ai_close", + "ai_answered", + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Is the motor pre-tuned?" + }, + { + "from_agent": true, + "text": "Yes, the OSSM Motor comes pre-tuned and optimized for use in the OSSM. Is there anything else I can help you with regarding the motor'\''s specifications?" + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [13/192] ticket #259783731 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259783731 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259783731 + Subject: Order #5895 - Missing m6x35 handle + Product: OSSM + Contact Reason: Pre-sale::Product question +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259783731, + "subject": "Order #5895 - Missing m6x35 handle", + "channel": "email", + "contact_reason": "Pre-sale::Product question", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Howdy! \n\nI received my order today. From the looks of it, I only seem to be missing a M6 by 35 handle. I got the 2 small ones for the base, but not for the pivot body." + }, + { + "from_agent": false, + "text": "Actually, I think it'\''s normal? The 3D printed part fits what I see here: https://docs.researchanddesire.com/ossm/guides/getting-started/build-guide/step-1.2_3d-printing-parts (https://docs.researchanddesire.com/ossm/guides/getting-started/build-guide/step-1.2_3d-printing-parts) \n\nI would need the alternative Body – Middle Pivot to be able to use the handle anyway." + }, + { + "from_agent": true, + "text": "Hey William,\n\nThanks for reaching out! In March we changed some of the hardware and 3D printed parts included in the DIY kit to include the PitClamp. The PitClamp doesn'\''t require the larger M6 handle, which is why you received only two. Hope that clarifies things and feel free to reach out for anything further!" + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [14/192] ticket #259776328 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259776328 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259776328 + Subject: Pre built custom + Product: OSSM + Contact Reason: Pre-sale::Product question +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259776328, + "subject": "Pre built custom", + "channel": "email", + "contact_reason": "Pre-sale::Product question", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Good Morning, \n\nI am interested in purchasing a pre built OSSM machine and am wondering if customisation is available I am of course happy to pay extra for the hassle. \n\nThe thing is I plan to use the machine on my bed in missionary position so ideally want the thrust rod/rail to be as low down height wise as possible and saw on Reddit this I have put the link to the post but also inserted screenshots with this email. \n\nWould this be possible? \n\nPost link : https://www.reddit.com/r/OSSM_machine/s/vEOPhyRLVS (https://www.reddit.com/r/OSSM_machine/s/vEOPhyRLVS) \n\nPictures also attached \n\nShay" + }, + { + "from_agent": true, + "text": "Hi there,\n\nThanks for reaching out! Just to clarify, you'\''re looking for a Ready-to-Play with the actuator mounted on the downward-facing side of the extrusion arm instead of the upward-facing side? If so, we can definitely accommodate that - the cost would be an additional 25.00USD. We can offer the printed parts in our classic black with purple accent for no additional fee or pink printed parts for an additional 100.00USD, but unfortunately don'\''t have a teal filament like in the pictures you sent. Let me know how you'\''d like to proceed!" + }, + { + "from_agent": false, + "text": "Good Afternoon, \n\nThank you for the quick response. \n\nIn the picture I sent what I like is the placement of the actuator being on the bottom side so ultimately being able to have the thrust rail in the same placement as the photo. \n\nWhat I'\''m trying to achieve is to get the height of the actuator and rail low as possible so I can use it in my preferred position. I don'\''t care about the colours in the picture just the way they have placed things. \n\nAnother question what is the dimensions of the machine in aware if I did have the actuator placed like the one in the photos I sent it would change the height when folded. \n\nThank you, \nShay." + }, + { + "from_agent": true, + "text": "Hi Shay, \n\nThanks so much for reaching out and for your interest in our OSSM!\n\nWe should be able to build an OSSM for you according to the image you have sent, but it will not be able to be fully closed like a normal OSSM. \n\nThe dimensions of the machine are 22x12x8 inches when closed, and 22x12x22 when fully opened. I would expect that your OSSM will be slightly taller when closed, somewhere between the two. \n\nLet me know if this all works for you and we can send you an invoice for the whole project. " + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [15/192] ticket #259765954 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259765954 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259765954 + Subject: Fwd: A shipment from order #5886 is on the way + Product: OSSM + Contact Reason: Order::Status +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259765954, + "subject": "Fwd: A shipment from order #5886 is on the way", + "channel": "email", + "contact_reason": "Order::Status", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Hiya! \n\nAbsolutely not in a rush, saw my order had a label created a week ago but no movement. Was just curious if it will ship soon? \n\nThanks in advance, and sorry for the obnoxious question! \n\nJesse \n\n---------- Forwarded message --------- \nFrom: R+D Labs support@researchanddesire.com> (mailto:support@researchanddesire.com) \nDate: Wed, Apr 1, 2026 at 9:55 AM \nSubject: A shipment from order #5886 is on the way \nTo: < shatteredeagle@gmail.com> (mailto:shatteredeagle@gmail.com) \n \n \n \n \n \n \n R+D Labs (https://www.researchanddesire.com/_t/c/v3/AACE_Bmm_DWHj9SiWQQO7m-iVjvODpszvMzZd-hVnl7FcpuxlWjdE5ta_aYewdlDLPyjYuIccgwp0SI_KANwHc-n9OyT3L1CHe0BaF11Osw_G7N4kBexXxMJzLqu6A-hEF6ijLhDQbBJ67U2oL8nvE-rNfXrVXKfUCpY-Oc2vF98A5wDBQJNe2NVve1QsSlUcEokkvtTeiQji8iA-GVpMqmNywJdL_8ghGyjOyOEn0OMO32cCZxg9T7VF5E_8ANfcWlaWukVL7OiPm5ctZDEzsLWcaEnNVtQ-eO1BGKmlH-WbbjhqcQ7g-GYGBaXFx11bY5poZPH2Qq_q2_UuFcne_mfEZfS8hdH7zQ4_XzJ6x_cwHA=) \n Order #5886 \n \n \nYour order is on the way \nYour order is on the way. Track your shipment to see the delivery status. \n \n \n \n View your order (https://www.researchanddesire.com/_t/c/v3/AABVb0CWdgBrQ7cy3TyU4ht6IPOWOQlWfz4LHsYCm_c7Ro4VvvE714Cd8mPgI3VOwb66kazYDiPsWsWwH5D4DG96KodGg1eouC3APzRPTJ2cYemgJYSDa28jfc277zjBGcu7jC9iiqG_NxnkxuMbDhEZyQzZAmhLbHqEbUMPzq_MclZ9G1IzMQYbcA12me4whFiGOMN3-GS05SmlL_ZjcyaY5QLHY5f2DHq7D-I0q4st8eWrV12rSau96Dgsfp02_Dc-B3LuwQprChdAWX8R8oHjBy_DrGkE9u8vTsAzMJiD3x5YggSFC-Sz1tWWxaqVeTQcuADGNaQo1EgDBYgPapxzCFrsywSpqYyNlsxedomhWJ6eDfeJW-J3iOe2vJprNoUD_288HXFy1qbYoCMfZfqUs9S4K_DQjBt1x91qZnlHhIVATB2tY2YHtNIr_06hoveZauRMH16_iDtr6yWywVUHCxNS0juPNOnp_WkDff8EXS9OX-glasFGPp2Q1H8iO_GyhrgFBFsELSGfE2sN2EmEO-bH6m3ZDIe3fC4XdvQOIaSJ1ULXo3hG1ShJLOR3j91jToD-Qg8D6x66-K_Bz6sd6Djf1IpXKlR7jO7C9g0GgmVBKKHjejfjm9lPwU5hbHfw4kNybYRfdag6ndkAmRfl0oh9fA6rCdMHOIxJe7UTvsdyJ5oqV8mPNV-0FmB0TV-rlPMD4r4eiLE_4sWO82yehv5yjd1MphBEikZie4YMyu4Fx9jqRyJPV-tkvBv7tEVe87E5zMHFXnCnFFSkXE1qV1FRB-OUhHZWozJn1HCuLBaPqBqqPQovtpUmrP1AyxQnjaPLVaMsvK527Gg9CKLRSfINAvZ-JHLDbendMxYoMXKOCVLTyKh1YBrmX-sM1Ywu6xh7xiHgSW2Q4zqf8-MPyn6SC7QDRM4ZM_3p1YpGaDcVQ6LQz9Og0K5kArDlvgWhLGkatRLqW2CTacDkpY-LziX37UpTqKGY4cvcdC30nwmQqK-UdBxAdDKLUZkrcNdWo9mFSSsprs5mJtHOu90HaNMLRlGmKtLzJH1ribjMYL0g1RofSoHY8aYa0DpxEG3M2N13UdgnvYli46gRlkf2XxXLuHprpqCwrjqutMPj2YlKVpv5UbOLKup0Nb_9eger-ybmX2RwmVnsCKFm53vrG2aRI-SzC3dfQZzneRiR-ujWHVHXCTkp6K0QeqFSohLFXpzNBq2cIxs7zywgUOiO0ZAQvfXfr-U_tSR4Li7DGoHlWs-EHGwKM5f3bAX_bfedCCQwdkNz_peEP9_zDYZoZBwFTFqz04obT2k3EuYy2VuuUcEjMPGhRCXZ0esl3uSG0ZS5t4j2HJsywKfr4N8zQc5vpGR4UgdIpY6W1uORHbpibsS91MLF4Ey3grU62aei-Pc6X9ola-akORD00DQxshcjZ7XbfbU-0CX4c2OLftznqHNE3x0aWtbyXH8biI7sfe9BYPzs5-QsqB_B8y1J1ztpL6pmS2EF4vE4VDbETaQ9EJj8sBEagJ-hXehPWXd9xYECMv2d7-IQOihUR14ogIszSjABGLmkC9FugTbnVpQ88LESUJsq) \n or Visit our store (https://www.researchanddesire.com/_t/c/v3/AAAz5bKWHKXJsFTSC-HaiutqkU92B1u02i-pWcY-I3M2-Kj9C2rS4Gf3HzKPTRQ61MyuPsv5H6Dt6UA0djsYV2TLI6iEqRPxxosEYgaM_25biMmgsZYHkAPV8qfqCmMSfYv9uvMuQVlDrIzn9gcFicrI0Dj6yLu6xg-dcjIYyNU2fhxumcyvK6pqQ7wzaWrdPicjm1Eg5zbuZ5I03ERFTYOe76jojc69iyeK5FAvbbjCyun5W6JJc3MQZsyRht7ST22O_5XC_iTs2FtakLK6NMdnoaMh_AIjFiQf5r3uOpy6IuoY2YtuD43k2bx_jkfpeaeo-B_eUpFQR5OTemf9ewt9xpcLA8VxN1aZGjb6hJSKnRA=) \n \nChit Chats tracking number: I8C1X9R30V (https://www.researchanddesire.com/_t/c/v3/AAAxvE8bGjH9JX19aQcA808xiT---ME2kKNfvIR8ZUtyxpSM4VivrYC2kJJDB3ZmAeL9IPBKR7QwxAzjAdl__J9FYNY8iEBNCE7MQVHpkvuRclcQEpBqiQpIFMYECfx-B-qsvUvWkvXbIF9e5Oxe-DjISvCPpIunkZ2D-1FzawMH50whuwDwT5cRhjTLQyRa_nSzaHq1Wmkp2zgyXsfqnAGzaUgtVncJh9cXWpbtjqlmh90XmXpViGDiiM5nfNpcwKUOe5NefDAQCN3KcJnBtilbtuhZRHMTMYdWaKoG7SfYLZ1A_l-pvdqU58-6fx_MgxY=) \n \n \nItems in this shipment \n \n \n \n OSSM: COMPLETE DIY KIT × 1 \n Includes printed parts / Wireless / Assembled \n \n \n \nIf you have any questions, reply to this email or contact us at support@researchanddesire.com (mailto:support@researchanddesire.com)" + }, + { + "from_agent": true, + "text": "Hi Jesse,\n\nThanks for reaching out! We'\''re bringing a flat of packages to our courier'\''s warehouse today, so you should receive tracking updates by tomorrow! Apologies for the delay." + }, + { + "from_agent": false, + "text": "Awesome thank you so much! And sorry again for asking your likely most hated question 😅" + }, + { + "from_agent": true, + "text": "Hi Jesse,\n\nNot at all! The delay is totally on us. Hope you have a great Wednesday." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [16/192] ticket #259719651 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259719651 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259719651 + Subject: Motor flashing confusion + Product: OSSM + Contact Reason: Pre-sale::Product question +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259719651, + "subject": "Motor flashing confusion", + "channel": "email", + "contact_reason": "Pre-sale::Product question", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Hello, I'\''m a novice at wiring and I want to ensure I do not damage any components, so I reach out to you today, asking specifically how to wire the RS485 to usb connector to the 57aim30 motor for flashing. If you might at all be able to provide me a picture of the setup you use it may be easiest to digest but it'\''s not essential. I found through the schematics that the 6th and 7th pin on the top row of the white inlet on the motor are the A and B connections but I am unsure where to connect the 5v and G terminals from the RS485. Also do you happen to know the name of that connector on the motor to allow for easier wiring? I was considering making something with 3d modeling but as I said I am a novice at wiring these sorts of things and the knowledge will be helpful for the future. Thank you for your time and energy." + }, + { + "from_agent": true, + "text": "Hi Matt,\n\nThanks for reaching out! The motor comes pre-flashed, so no worries about having to flash it on your end! Are you looking for the name of the green or white connector on the motor?" + }, + { + "from_agent": false, + "text": "Thank you for your reply! Well, I happen to be using 57aim30b motors I scavenged previously. so unfortunately I do need to flash, tried hooking it up as is and got no response. Looking for the name of the white connector... mine seems to have 10 pins but the documentation I'\''m finding shows 14... I'\''ll keep looking around but if you might be able to explain how your flashing wires are distributed I may be able to figure it out on my end. Thank you for your time" + }, + { + "from_agent": true, + "text": "Hi Matt,\n\nUnfortunately we'\''re only able to offer support for R+D products. For questions about any non-standard products, I can direct you to the Kinky Makers discord where there is a community of creators that are quite knowledgeable!" + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [17/192] ticket #259667631 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259667631 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259667631 + Subject: Cant pair lockbox + Product: Lockbox + Contact Reason: Tech Support:: Bug +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259667631, + "subject": "Cant pair lockbox", + "channel": "email", + "contact_reason": "Tech Support:: Bug", + "product": "Lockbox", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "I try use QR code and manualy type pair code but it will not pair. My code is ACA704EAF218. Every time I restart it updates again too. \n \n \n Sendt fra Outlook for Android (https://aka.ms/AAb9ysg)" + }, + { + "from_agent": true, + "text": "Hi there,\n\nThanks for reaching out! Apologies that your device isn'\''t working as expected. We are aware of a bug that'\''s preventing the Lockbox from communicating with the dashboard properly and are working to fix it. I will keep you abreast of any updates!" + }, + { + "from_agent": false, + "text": "Hi, I got new pair code and that worked. So its paired now. \n \n \n Sendt fra Outlook for Android (https://aka.ms/AAb9ysg) From: R+D Support Sent: Tuesday, April 7, 2026 5:02:01 PM To: Gøran yri Subject: Cant pair lockbox \n \n \nHi there, \nThanks for reaching out! Apologies that your device isn'\''t working as expected. We are aware of a bug that'\''s preventing the Lockbox from communicating with the dashboard properly and are working to fix it. I will keep you abreast of any updates! \nJane Customer Service & Fulfillment Lead researchanddesire.com (http://researchanddesire.com/) Community Discord (https://discord.gg/DHTuY2AZYJ) Documentation (https://docs.researchanddesire.com/) twitter.com/ResearchDesire (http://twitter.com/ResearchDesire)" + }, + { + "from_agent": true, + "text": "Hi Goran,\n\nSounds good! Thanks for letting me know. Feel free to reach out for anything further." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [18/192] ticket #259662575 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259662575 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259662575 + Subject: Order inquiry and modification + Product: OSSM + Contact Reason: Order::Status +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + ⚠ AI analysis error: Command failed: agent --print --model composer-2-fast --force --workspace "/Users/aj/RAD/docs/Documentation" 'You are analyzing a customer support conversation to determine if the documentation needs updating. + +## Support Ticket Data +```json +{ + "ticket_id": 259662575, + "subject": "Order inquiry and modification", + "channel": "email", + "contact_reason": "Order::Status", + "product": "OSSM", + "tags": [ + "no-docs-made" + ], + "messages": [ + { + "from_agent": false, + "text": "Hi!\n\nI wanted to inquire about the status of my order #5917, I placed it about a week ago. \n\nAnd also wanted to ask if it is too late to exclude the 3d printed parts from the order. It is ok if it is too late, I just managed to print pretty much all the parts while waiting for it to ship 😁\n\nThanks in advance!" + }, + { + "from_agent": true, + "text": "Hi Lev,\n\nThanks for reaching out! I'\''ve removed the printed parts from your order. You can expect to be refunded for the printed parts within 5-10 business days. We'\''ll be shipping your order out to you by end of week at the latest." + }, + { + "from_agent": false, + "text": "Thank you so much, Jane!" + }, + { + "from_agent": true, + "text": "Thanks Lev! Have a great Wednesday." + } + ] +} +``` + +## Your Task + +1. **Identify the customer'\''s problem** from the conversation messages (from_agent: false = customer, from_agent: true = agent) + +2. **Search the existing documentation** in this workspace to determine if it already covers this problem adequately. @/Users/aj/RAD/docs/Documentation/Documentation + - Look in the relevant product folder based on the "product" field (e.g., "Lockbox" -> Documentation/lockbox/, "Dashboard" -> Documentation/dashboard/, "Trainer" -> Documentation/dtt/, "OSSM" -> Documentation/ossm/, "Wireless Remote" -> Documentation/radr/) + - If the product is not in the Documentation folder, check the "Documentation/shop" folder. + - Check FAQs, quick-start guides, and technical docs + +3. **Make a decision**: + - If the documentation ALREADY covers this problem adequately: Output exactly "DOCS_EXIST" on a line by itself and explain why no changes are needed. + - If the documentation does NOT cover this problem OR is incomplete: Update or create the necessary documentation. + +## Rules for Documentation Updates +- Only create/update docs if there'\''s a genuine gap +- Don'\''t make unnecessary changes +- Place new content in the most appropriate existing file, or create a new file only if necessary +- Follow the existing MDX format and structure +- Be concise and helpful + +## Output Format +Your FINAL line must be exactly one of: +- "DOCS_EXIST" - if no documentation changes were needed and were made +- "DOCS_CREATED" - if you created or updated documentation + + +When rewriting apply these rules: + +@/Users/aj/RAD/docs/Documentation/.cursor/rules.mdc +' +Error: Authentication required. Please run 'agent login' first, or set CURSOR_API_KEY environment variable. + + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [19/192] ticket #259662009 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259662009 + + ELIFECYCLE  Command failed. +Listing closed tickets since: 2026-02-25T01:15:00+07:00 (use GORGIAS_SINCE to override) +Tickets to process (loops): 192 + +========== [1/192] ticket #260440543 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260440543 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260440543 + Subject: Request to Close Account: lockedlydia + Product: Dashboard + Contact Reason: Tech Support::Dashboard account management + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [2/192] ticket #260334062 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260334062 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260334062 + Subject: New customer message on April 10, 2026 at 9:08 pm + Product: OSSM + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [3/192] ticket #260279937 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260279937 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260279937 + Subject: Conversation with Customer #925119075 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [4/192] ticket #260246128 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260246128 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260246128 + Subject: Re: Order #5910 confirmed + Product: OSSM + Contact Reason: Order::Missing item + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #260246128: Re: Order #5910 confirmed + + +========== [5/192] ticket #260208565 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260208565 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260208565 + Subject: Conversation with Customer #924956958 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [6/192] ticket #260146877 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260146877 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260146877 + Subject: Issue with purchase from R+D Labs.#5813 + Product: Trainer + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [7/192] ticket #260027538 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 260027538 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #260027538 + Subject: Re: Order #5915 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [8/192] ticket #259988224 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259988224 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259988224 + Subject: Conversation with Customer #924234428 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [9/192] ticket #259933864 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259933864 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259933864 + Subject: My lockbox won't charge + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259933864: My lockbox won't charge + + +========== [10/192] ticket #259927237 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259927237 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259927237 + Subject: New customer message on 8 April 2026 at 15:25 + Product: Trainer + Contact Reason: Pre-sale::Shipping question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259927237: New customer message on 8 April 2026 at 15:25 + + +========== [11/192] ticket #259902804 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259902804 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259902804 + Subject: Conversation with Customer #923953481 + Product: Trainer + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [12/192] ticket #259832403 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259832403 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259832403 + Subject: Conversation with Customer #923773047 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [13/192] ticket #259783731 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259783731 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259783731 + Subject: Order #5895 - Missing m6x35 handle + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259783731: Order #5895 - Missing m6x35 handle + + +========== [14/192] ticket #259776328 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259776328 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259776328 + Subject: Pre built custom + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259776328: Pre built custom + + +========== [15/192] ticket #259765954 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259765954 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259765954 + Subject: Fwd: A shipment from order #5886 is on the way + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259765954: Fwd: A shipment from order #5886 is on the way + + +========== [16/192] ticket #259719651 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259719651 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259719651 + Subject: Motor flashing confusion + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259719651: Motor flashing confusion + + +========== [17/192] ticket #259667631 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259667631 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259667631 + Subject: Cant pair lockbox + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259667631: Cant pair lockbox + + +========== [18/192] ticket #259662575 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259662575 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259662575 + Subject: Order inquiry and modification + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [19/192] ticket #259662009 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259662009 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259662009 + Subject: Order #5869 + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [20/192] ticket #259635369 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259635369 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259635369 + Subject: Conversation with Customer #922965554 + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259635369: Conversation with Customer #922965554 + + +========== [21/192] ticket #259549656 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259549656 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259549656 + Subject: Re: Order #5818 confirmed + Product: OSSM + Contact Reason: Order::Missing item + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259549656: Re: Order #5818 confirmed + + +========== [22/192] ticket #259527533 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259527533 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259527533 + Subject: New customer message on April 6, 2026 at 1:04 pm + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259527533: New customer message on April 6, 2026 at 1:04 pm + + +========== [23/192] ticket #259380237 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259380237 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259380237 + Subject: Question + Product: Trainer + Contact Reason: Order::Cancel + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [24/192] ticket #259376711 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259376711 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259376711 + Subject: Conversation with Customer #921574260 + Product: Trainer + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [25/192] ticket #259333757 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259333757 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259333757 + Subject: Conversation with Billy Kidney + Product: OSSM + Contact Reason: Order::Missing item + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259333757: Conversation with Billy Kidney + + +========== [26/192] ticket #259230021 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259230021 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259230021 + Subject: Conversation with Customer #920595953 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [27/192] ticket #259225244 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259225244 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259225244 + Subject: Account Deletion Request and Personal Info Removal + Product: Trainer + Contact Reason: Tech Support::Dashboard account management + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259225244: Account Deletion Request and Personal Info Removal + + +========== [28/192] ticket #259096293 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259096293 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259096293 + Subject: Re: Order #5696 confirmed + Product: OSSM + Contact Reason: Order::Missing item + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [29/192] ticket #259048407 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 259048407 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #259048407 + Subject: Conversation with Customer #919699563 + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #259048407: Conversation with Customer #919699563 + + +========== [30/192] ticket #258762256 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258762256 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258762256 + Subject: Order #5909 + Product: Trainer + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [31/192] ticket #258666553 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258666553 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258666553 + Subject: OSSM Ready to Play Upgrade + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258666553: OSSM Ready to Play Upgrade + + +========== [32/192] ticket #258637426 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258637426 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258637426 + Subject: OSSM Question + Product: OSSM + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [33/192] ticket #258623832 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258623832 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258623832 + Subject: Re: Your order from R+D Labs is shipping + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258623832: Re: Your order from R+D Labs is shipping + + +========== [34/192] ticket #258590414 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258590414 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258590414 + Subject: Conversation with Customer #918305690 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [35/192] ticket #258581407 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258581407 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258581407 + Subject: Status Update + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258581407: Status Update + + +========== [36/192] ticket #258499895 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258499895 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258499895 + Subject: New customer message on March 30, 2026 at 8:30 pm + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [37/192] ticket #258443849 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258443849 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258443849 + Subject: Link for Lock Box Access - R&D Membership Needed? + Product: Lockbox + Contact Reason: Tech Support:: How to use + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [38/192] ticket #258436971 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258436971 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258436971 + Subject: Re: Order #5798 confirmed + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258436971: Re: Order #5798 confirmed + + +========== [39/192] ticket #258395793 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258395793 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258395793 + Subject: Inquiry About Promo Codes for DTT and Dildo Purchase + Product: Trainer + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258395793: Inquiry About Promo Codes for DTT and Dildo Purchase + + +========== [40/192] ticket #258383635 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258383635 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258383635 + Subject: Problem with ready to play + Product: OSSM + Contact Reason: Order::User support + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258383635: Problem with ready to play + + +========== [41/192] ticket #258345677 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258345677 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258345677 + Subject: Order 5891 and 5893 + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258345677: Order 5891 and 5893 + + +========== [42/192] ticket #258316618 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258316618 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258316618 + Subject: Help with order #5906 + Product: OSSM + Contact Reason: Order::Cancel + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258316618: Help with order #5906 + + +========== [43/192] ticket #258288336 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258288336 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258288336 + Subject: Re: A shipment from order #5853 is on the way + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [44/192] ticket #258275171 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258275171 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258275171 + Subject: forgot the email for my DTT account + Product: Trainer + Contact Reason: Tech Support::Pairing + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #258275171: forgot the email for my DTT account + + +========== [45/192] ticket #258186397 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258186397 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258186397 + Subject: Conversation with Customer #916668111 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [46/192] ticket #258071454 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258071454 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258071454 + Subject: Re: A shipment from order #5818 is on the way + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [47/192] ticket #258050910 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 258050910 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #258050910 + Subject: New customer message on 27 March 2026 at 15:41 + Product: Trainer + Contact Reason: Order::Cancel + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [48/192] ticket #257948911 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257948911 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257948911 + Subject: Conversation with Customer #915544616 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [49/192] ticket #257826751 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257826751 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257826751 + Subject: Re: Confirmation# RHPMRAMRI + Product: OSSM + Contact Reason: Tech Support:: How to use + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257826751: Re: Confirmation# RHPMRAMRI + + +========== [50/192] ticket #257794102 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257794102 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257794102 + Subject: Issue with Adding Pictures to Toybox - Button Broken + Product: Dashboard + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257794102: Issue with Adding Pictures to Toybox - Button Broken + + +========== [51/192] ticket #257745938 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257745938 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257745938 + Subject: Hardware Issue + Product: OSSM + Contact Reason: Order:: Product Fault + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257745938: Hardware Issue + + +========== [52/192] ticket #257727204 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257727204 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257727204 + Subject: Assistance Needed: Adding Trainer to My Device + Product: Trainer + Contact Reason: Tech Support:: How to use + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [53/192] ticket #257709854 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257709854 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257709854 + Subject: Re: Order #5700 confirmed + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257709854: Re: Order #5700 confirmed + + +========== [54/192] ticket #257579917 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257579917 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257579917 + Subject: Lockbox Auto-Update Issue: Unable to Re-Pair Account + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257579917: Lockbox Auto-Update Issue: Unable to Re-Pair Account + + +========== [55/192] ticket #257567645 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257567645 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257567645 + Subject: Re: Order #5878 confirmed + Product: OSSM + Contact Reason: Order::Change + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257567645: Re: Order #5878 confirmed + + +========== [56/192] ticket #257543808 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257543808 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257543808 + Subject: New customer message on March 24, 2026 at 7:54 pm + Product: Dashboard + Contact Reason: Tech Support::Dashboard account management + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257543808: New customer message on March 24, 2026 at 7:54 pm + + +========== [57/192] ticket #257492267 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257492267 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257492267 + Subject: Conversation with Customer #913979055 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [58/192] ticket #257424525 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257424525 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257424525 + Subject: Re: order 5869 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [59/192] ticket #257311983 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257311983 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257311983 + Subject: AW: Order #5706 confirmed + Product: OSSM + Contact Reason: Order::User support + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257311983: AW: Order #5706 confirmed + + +========== [60/192] ticket #257293643 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257293643 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257293643 + Subject: Can't sync lockbox + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [61/192] ticket #257278723 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257278723 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257278723 + Subject: Conversation with Customer #913287539 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [62/192] ticket #257183895 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257183895 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257183895 + Subject: RE: Order #5769 confirmed + Product: Trainer + Contact Reason: Order:: Product Fault + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257183895: RE: Order #5769 confirmed + + +========== [63/192] ticket #257182500 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257182500 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257182500 + Subject: Conversation with Customer #913134425 + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257182500: Conversation with Customer #913134425 + + +========== [64/192] ticket #257116619 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257116619 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257116619 + Subject: New customer message on March 22, 2026 at 1:48 pm + Product: OSSM + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [65/192] ticket #257113360 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257113360 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257113360 + Subject: Conversation with Customer #912732968 + Product: Trainer + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [66/192] ticket #257071142 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257071142 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257071142 + Subject: Cancel + Product: Trainer + Contact Reason: Order::Cancel + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [67/192] ticket #257064613 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 257064613 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #257064613 + Subject: Conversation with Customer #912286160 + Product: Trainer + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #257064613: Conversation with Customer #912286160 + + +========== [68/192] ticket #256941742 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256941742 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256941742 + Subject: New customer message on March 20, 2026 at 8:01 pm + Product: Dashboard + Contact Reason: Feedback + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [69/192] ticket #256862001 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256862001 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256862001 + Subject: Delete my account + Product: Dashboard + Contact Reason: Tech Support::Dashboard account management + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [70/192] ticket #256763165 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256763165 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256763165 + Subject: Account + Product: Dashboard + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256763165: Account + + +========== [71/192] ticket #256627284 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256627284 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256627284 + Subject: Conversation with Customer #910179276 + Product: Unknown + Contact Reason: Pre-sale::Shipping question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [72/192] ticket #256482386 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256482386 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256482386 + Subject: Re: order 5644 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [73/192] ticket #256444899 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256444899 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256444899 + Subject: Re: Link to order #5673 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [74/192] ticket #256344641 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256344641 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256344641 + Subject: Failed Pit Clamp Mini Dogbone + Product: OSSM + Contact Reason: Order:: Product Fault + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256344641: Failed Pit Clamp Mini Dogbone + + +========== [75/192] ticket #256320419 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256320419 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256320419 + Subject: Shipping + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256320419: Shipping + + +========== [76/192] ticket #256227550 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256227550 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256227550 + Subject: Request to Order Vac U Lock Adapters + Product: OSSM + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [77/192] ticket #256185644 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256185644 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256185644 + Subject: Order Update + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [78/192] ticket #256185167 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256185167 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256185167 + Subject: Conversation with Customer #908217557 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [79/192] ticket #256114436 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256114436 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256114436 + Subject: Lockbox + Product: Dashboard + Contact Reason: Tech Support::Dashboard account management + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256114436: Lockbox + + +========== [80/192] ticket #256103387 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256103387 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256103387 + Subject: Order #5712 Invoice + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256103387: Order #5712 Invoice + + +========== [81/192] ticket #256063009 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256063009 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256063009 + Subject: Confirming interpretation of DTT session metrics (API) + Product: Trainer + Contact Reason: Tech Support:: How to use + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256063009: Confirming interpretation of DTT session metrics (API) + + +========== [82/192] ticket #256062170 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256062170 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256062170 + Subject: Re: Request for Replacement: Lockbox Power Cycling Issue + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256062170: Re: Request for Replacement: Lockbox Power Cycling Issue + + +========== [83/192] ticket #256015115 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 256015115 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #256015115 + Subject: Status Check + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #256015115: Status Check + + +========== [84/192] ticket #255900037 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255900037 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255900037 + Subject: Order #5738 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [85/192] ticket #255895172 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255895172 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255895172 + Subject: Re: Order #5726 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [86/192] ticket #255875448 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255875448 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255875448 + Subject: Re: Order #5644 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [87/192] ticket #255874717 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255874717 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255874717 + Subject: Device Pairing Issue After Recent Update + Product: Lockbox + Contact Reason: Tech Support::Pairing + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255874717: Device Pairing Issue After Recent Update + + +========== [88/192] ticket #255844617 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255844617 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255844617 + Subject: Re: Order #5711 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [89/192] ticket #255831748 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255831748 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255831748 + Subject: Order #5747 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [90/192] ticket #255827215 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255827215 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255827215 + Subject: Re: Order #5791 confirmed + Product: OSSM + Contact Reason: Order::Cancel + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [91/192] ticket #255759117 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255759117 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255759117 + Subject: Re: Order #5744 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [92/192] ticket #255684769 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255684769 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255684769 + Subject: Shipping address confirmation + Product: Trainer + Contact Reason: Order::Change Address + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255684769: Shipping address confirmation + + +========== [93/192] ticket #255659125 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255659125 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255659125 + Subject: Question regarding order #5721 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [94/192] ticket #255654496 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255654496 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255654496 + Subject: Re: A shipment from order #5412 is on the way + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255654496: Re: A shipment from order #5412 is on the way + + +========== [95/192] ticket #255633552 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255633552 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255633552 + Subject: Re: Link to order #5746 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [96/192] ticket #255589527 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255589527 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255589527 + Subject: Request for Break Time to Count in Freeform Training + Product: Trainer + Contact Reason: Tech Support:: Feature request + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255589527: Request for Break Time to Count in Freeform Training + + +========== [97/192] ticket #255581822 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255581822 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255581822 + Subject: Re: Order #5743 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [98/192] ticket #255576760 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255576760 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255576760 + Subject: Order stuck on confirmed + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255576760: Order stuck on confirmed + + +========== [99/192] ticket #255534878 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255534878 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255534878 + Subject: Re: Change delivery address + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [100/192] ticket #255526244 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255526244 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255526244 + Subject: Re: Order 5695 Question + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [101/192] ticket #255524775 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255524775 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255524775 + Subject: Fwd: Order #5758 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [102/192] ticket #255500632 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255500632 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255500632 + Subject: Re: Invoice + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255500632: Re: Invoice + + +========== [103/192] ticket #255415262 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255415262 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255415262 + Subject: Re: Order #5750 confirmed + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255415262: Re: Order #5750 confirmed + + +========== [104/192] ticket #255270087 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255270087 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255270087 + Subject: Wanting to unpair a chastity lockbox from all acounts + Product: Lockbox + Contact Reason: Tech Support::Dashboard account management + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255270087: Wanting to unpair a chastity lockbox from all acounts + + +========== [105/192] ticket #255189246 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255189246 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255189246 + Subject: Conversation with Customer #903525219 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [106/192] ticket #255187956 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255187956 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255187956 + Subject: Update DTT + Product: Trainer + Contact Reason: Tech Support:: How to use + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [107/192] ticket #255141826 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255141826 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255141826 + Subject: Re: order 5765 + Product: OSSM + Contact Reason: Order::Change + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255141826: Re: order 5765 + + +========== [108/192] ticket #255137092 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 255137092 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #255137092 + Subject: New customer message on March 10, 2026 at 10:21 am + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #255137092: New customer message on March 10, 2026 at 10:21 am + + +========== [109/192] ticket #254976485 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254976485 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254976485 + Subject: Conversation with Customer #902998809 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [110/192] ticket #254905003 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254905003 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254905003 + Subject: Re: Order #5694 confirmed + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #254905003: Re: Order #5694 confirmed + + +========== [111/192] ticket #254899480 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254899480 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254899480 + Subject: checking current lead time + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #254899480: checking current lead time + + +========== [112/192] ticket #254814409 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254814409 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254814409 + Subject: Issues with Chaster Integration and Lockbox Setup + Product: Lockbox + Contact Reason: Tech Support:: How to use + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #254814409: Issues with Chaster Integration and Lockbox Setup + + +========== [113/192] ticket #254793489 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254793489 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254793489 + Subject: Conversation with Customer #902294085 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [114/192] ticket #254790741 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254790741 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254790741 + Subject: Re: Order #5720 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [115/192] ticket #254749898 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254749898 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254749898 + Subject: Conversation with Customer #902059836 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [116/192] ticket #254712332 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254712332 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254712332 + Subject: Re: Order #5740 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [117/192] ticket #254678804 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254678804 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254678804 + Subject: Conversation with Customer #901606711 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [118/192] ticket #254606513 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254606513 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254606513 + Subject: Re: Order #3752 has been canceled + Product: OSSM + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [119/192] ticket #254571544 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254571544 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254571544 + Subject: Order #5707 Status + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [120/192] ticket #254550353 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254550353 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254550353 + Subject: Conversation with Customer #901218296 + Product: Lockbox + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [121/192] ticket #254493320 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254493320 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254493320 + Subject: Conversation with Customer #901057194 + Product: OSSM + Contact Reason: Tech Support:: How to use + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [122/192] ticket #254429664 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254429664 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254429664 + Subject: Conversation with Customer #900863349 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [123/192] ticket #254416974 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254416974 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254416974 + Subject: Conversation with Customer #900838660 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [124/192] ticket #254370757 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254370757 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254370757 + Subject: Conversation with Customer #900763808 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [125/192] ticket #254234289 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254234289 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254234289 + Subject: Re: Order #5448 confirmed + Product: OSSM + Contact Reason: Order:: Product Fault + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #254234289: Re: Order #5448 confirmed + + +========== [126/192] ticket #254197171 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254197171 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254197171 + Subject: Request to Unlock My Account Due to User Issues + Product: Lockbox + Contact Reason: Tech Support::Dashboard account management + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [127/192] ticket #254183824 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254183824 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254183824 + Subject: OSSM DIY kit + Product: OSSM + Contact Reason: Pre-sale::Product question + ⚠ AI analysis error: spawnSync /bin/sh ETIMEDOUT + 📄 Result: No docs needed + Adding tag: no-docs-made + ✗ Failed to add tag: fetch failed + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [128/192] ticket #254178932 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254178932 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254178932 + Subject: Re: Order #5705 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [129/192] ticket #254145925 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254145925 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254145925 + Subject: New Order PO-RD-23115 + Product: Lockbox + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✗ Failed to add tag: fetch failed + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #254145925: New Order PO-RD-23115 + + +========== [130/192] ticket #254139549 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254139549 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254139549 + Subject: New customer message on 4 March 2026 at 03:38 + Product: Lockbox + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #254139549: New customer message on 4 March 2026 at 03:38 + + +========== [131/192] ticket #254076057 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254076057 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254076057 + Subject: Re: A shipment from order #5570 is on the way + Product: OSSM + Contact Reason: Order::Change Address + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #254076057: Re: A shipment from order #5570 is on the way + + +========== [132/192] ticket #254013729 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 254013729 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #254013729 + Subject: Re: Order #5696 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [133/192] ticket #253998043 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253998043 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253998043 + Subject: Order #5704 + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253998043: Order #5704 + + +========== [134/192] ticket #253966761 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253966761 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253966761 + Subject: Importer's consumer or business Identification number + Product: Trainer + Contact Reason: Pre-sale::Shipping question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253966761: Importer's consumer or business Identification number + + +========== [135/192] ticket #253964305 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253964305 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253964305 + Subject: Conversation with Customer #899973456 + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253964305: Conversation with Customer #899973456 + + +========== [136/192] ticket #253960320 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253960320 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253960320 + Subject: incorrect order shipped + Product: OSSM + Contact Reason: Order::Missing item + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [137/192] ticket #253943871 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253943871 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253943871 + Subject: Conversation with Customer #899923079 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [138/192] ticket #253928559 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253928559 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253928559 + Subject: New customer message on March 2, 2026 at 8:55 pm + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253928559: New customer message on March 2, 2026 at 8:55 pm + + +========== [139/192] ticket #253901117 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253901117 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253901117 + Subject: Cancel Order #5756 + Product: Lockbox + Contact Reason: Order::Cancel + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [140/192] ticket #253898299 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253898299 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253898299 + Subject: Connecting to Partner's Training Device + Product: Dashboard + Contact Reason: Tech Support:: How to use + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [141/192] ticket #253733578 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253733578 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253733578 + Subject: Intl. Shipping question + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [142/192] ticket #253724962 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253724962 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253724962 + Subject: Issue with purchase from R+D Labs.#5151 + Product: OSSM + Contact Reason: Order::Damaged in transit + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253724962: Issue with purchase from R+D Labs.#5151 + + +========== [143/192] ticket #253695846 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253695846 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253695846 + Subject: Chaster integration + Product: Lockbox + Contact Reason: Tech Support:: How to use + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [144/192] ticket #253674670 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253674670 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253674670 + Subject: AW: Order #5706 confirmed + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [145/192] ticket #253657392 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253657392 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253657392 + Subject: New customer message on 1 March 2026 at 05:19 + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [146/192] ticket #253635648 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253635648 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253635648 + Subject: Conversation with Customer #899107770 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [147/192] ticket #253634259 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253634259 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253634259 + Subject: Conversation with Customer #899102288 + Product: Unknown + Contact Reason: Unknown + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [148/192] ticket #253603150 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253603150 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253603150 + Subject: Order 5695 Question + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [149/192] ticket #253585741 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253585741 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253585741 + Subject: Re: A shipment from order #5639 is on the way + Product: OSSM + Contact Reason: Order::Missing item + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [150/192] ticket #253578631 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253578631 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253578631 + Subject: API/Websocket Inquiry for Lockbox Local Control + Product: Lockbox + Contact Reason: Tech Support:: How to use + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253578631: API/Websocket Inquiry for Lockbox Local Control + + +========== [151/192] ticket #253538578 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253538578 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253538578 + Subject: Chastity lockbox + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253538578: Chastity lockbox + + +========== [152/192] ticket #253459514 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253459514 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253459514 + Subject: Issue with purchase from R D Labs.#5376 + Product: OSSM + Contact Reason: Order:: Product Fault + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253459514: Issue with purchase from R D Labs.#5376 + + +========== [153/192] ticket #253437395 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253437395 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253437395 + Subject: Machine issues + Product: OSSM + Contact Reason: Order:: Product Fault + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253437395: Machine issues + + +========== [154/192] ticket #253385491 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253385491 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253385491 + Subject: Ossm import question + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253385491: Ossm import question + + +========== [155/192] ticket #253325287 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253325287 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253325287 + Subject: Trouble Connecting WiFi: Remote Goes Blank & Restarts + Product: OSSM + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253325287: Trouble Connecting WiFi: Remote Goes Blank & Restarts + + +========== [156/192] ticket #253274853 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253274853 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253274853 + Subject: Re: New customer message on November 21, 2025 at 11:17 am + Product: OSSM + Contact Reason: Order::Change + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253274853: Re: New customer message on November 21, 2025 at 11:17 am + + +========== [157/192] ticket #253267547 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253267547 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253267547 + Subject: Change delivery address + Product: OSSM + Contact Reason: Order::Change Address + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [158/192] ticket #253252036 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253252036 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253252036 + Subject: Adding a Keyholder to My Lockbox Inquiry + Product: Dashboard + Contact Reason: Tech Support::Dashboard account management + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253252036: Adding a Keyholder to My Lockbox Inquiry + + +========== [159/192] ticket #253217857 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253217857 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253217857 + Subject: OSSM order 5619 + Product: OSSM + Contact Reason: Order::Missing item + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253217857: OSSM order 5619 + + +========== [160/192] ticket #253079154 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 253079154 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #253079154 + Subject: Re: Order #5692 confirmed + Product: OSSM + Contact Reason: Order::Status + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #253079154: Re: Order #5692 confirmed + + +========== [161/192] ticket #252955651 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252955651 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252955651 + Subject: Conversation with Customer #897591225 + Product: Unknown + Contact Reason: Pre-sale::Product question + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [162/192] ticket #252919767 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252919767 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252919767 + Subject: Lock Box Error: Is There a System Issue? + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252919767: Lock Box Error: Is There a System Issue? + + +========== [163/192] ticket #252880220 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252880220 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252880220 + Subject: Issue with Starting New Lockbox Session: Error Alert + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252880220: Issue with Starting New Lockbox Session: Error Alert + + +========== [164/192] ticket #252866707 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252866707 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252866707 + Subject: Activity not appearing on Dashboard? + Product: Dashboard + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252866707: Activity not appearing on Dashboard? + + +========== [165/192] ticket #252837673 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252837673 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252837673 + Subject: New customer message on February 24, 2026 at 10:55 am + Product: Trainer + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252837673: New customer message on February 24, 2026 at 10:55 am + + +========== [166/192] ticket #252716450 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252716450 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252716450 + Subject: Re: Order #5700 confirmed + Product: OSSM + Contact Reason: Order::Change + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252716450: Re: Order #5700 confirmed + + +========== [167/192] ticket #252690527 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252690527 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252690527 + Subject: Re: Order #4262 confirmed + Product: Lockbox + Contact Reason: Tech Support:: Bug + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252690527: Re: Order #4262 confirmed + + +========== [168/192] ticket #252683970 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252683970 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252683970 + Subject: New customer message on February 23, 2026 at 2:03 pm + Product: OSSM + Contact Reason: Tech Support:: How to use + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252683970: New customer message on February 23, 2026 at 2:03 pm + + +========== [169/192] ticket #252683230 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252683230 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252683230 + Subject: Order #5589 + Product: OSSM + Contact Reason: Order::Status + 📄 Result: No docs needed + Adding tag: no-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 0 + No documentation needed: 1 + + +========== [170/192] ticket #252599316 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252599316 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252599316 + Subject: Re: A shipment from order #5412 is on the way + Product: OSSM + Contact Reason: Order::Delivery Issue + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252599316: Re: A shipment from order #5412 is on the way + + +========== [171/192] ticket #252595069 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252595069 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252595069 + Subject: Order to uk + Product: OSSM + Contact Reason: Pre-sale::Shipping question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252595069: Order to uk + + +========== [172/192] ticket #252564942 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252564942 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252564942 + Subject: New customer message on February 22, 2026 at 8:03 pm + Product: OSSM + Contact Reason: Pre-sale::Product question + 📝 Result: Documentation CREATED/UPDATED + ✓ Changes committed + Adding tag: new-docs-made + ✓ Tag added successfully + +════════════════════════════════════════════════════════════════════════════════ +📊 SUMMARY +════════════════════════════════════════════════════════════════════════════════ + + Total tickets analyzed: 1 + Documentation created/updated: 1 + No documentation needed: 0 + +📝 Tickets with new docs: + • #252564942: New customer message on February 22, 2026 at 8:03 pm + + +========== [173/192] ticket #252542028 ========== + +> open-source-sex-machine@1.0.0 ossm /Users/aj/RAD/docs/Documentation +> node ./_scripts/run.js gorgias-tickets --analyze --ticket-id 252542028 + + +🔍 Analyzing 1 tickets for documentation gaps... + + +──────────────────────────────────────────────────────────────────────────────── +[1/1] Analyzing Ticket #252542028 + Subject: Lockbox Missing from Home Page - Assistance Needed + Product: Dashboard + Contact Reason: Tech Support:: Bug diff --git a/scripts/gorgias-backfill-since.sh b/scripts/gorgias-backfill-since.sh new file mode 100755 index 00000000..54ce5868 --- /dev/null +++ b/scripts/gorgias-backfill-since.sh @@ -0,0 +1,49 @@ +#!/usr/bin/env bash +# Backfill Gorgias docs analysis one ticket at a time (sequential). +# Cutoff: closed_datetime >= Feb 25, 2026 01:15 Asia/Bangkok (GMT+7). +# Requires: Documentation/.env.local with GORGIAS_API_KEY, CURSOR_API_KEY; `agent` on PATH. +# +# By default this does NOT use GORGIAS_CLOSED_VIEW_ID: the workflow's default view (1465345) +# returned 0 tickets in API tests, while listing with --view-id "" finds all closed tickets. +# To use the saved view: USE_DEFAULT_CLOSED_VIEW=1 ./scripts/gorgias-backfill-since.sh +set -euo pipefail + +ROOT="$(cd "$(dirname "$0")/.." && pwd)" +DOCS="$ROOT/Documentation" +SINCE="${GORGIAS_SINCE:-2026-02-25T01:15:00+07:00}" + +VIEW_ARGS=(--view-id "") +if [[ "${USE_DEFAULT_CLOSED_VIEW:-}" == "1" ]]; then + VIEW_ARGS=() +fi + +cd "$DOCS" + +echo "Listing closed tickets since: $SINCE (use GORGIAS_SINCE to override)" +LIST_TMP="$(mktemp)" +trap 'rm -f "$LIST_TMP"' EXIT +pnpm -s ossm gorgias-tickets --max-pages 0 --since "$SINCE" --list-only "${VIEW_ARGS[@]}" >"$LIST_TMP" || exit 1 + +IDS=() +while IFS= read -r line || [[ -n "$line" ]]; do + if [[ "$line" =~ ^[0-9]+$ ]]; then + IDS+=("$line") + fi +done <"$LIST_TMP" + +N="${#IDS[@]}" +echo "Tickets to process (loops): $N" +if [[ "$N" -eq 0 ]]; then + echo "Nothing to do." + exit 0 +fi + +i=0 +for id in "${IDS[@]}"; do + i=$((i + 1)) + echo "" + echo "========== [$i/$N] ticket #$id ==========" + pnpm ossm gorgias-tickets --analyze --ticket-id "$id" +done + +echo "Done. Processed $N ticket(s)." diff --git a/scripts/wait-for-gorgias-then-push.sh b/scripts/wait-for-gorgias-then-push.sh new file mode 100755 index 00000000..aa6a50af --- /dev/null +++ b/scripts/wait-for-gorgias-then-push.sh @@ -0,0 +1,33 @@ +#!/usr/bin/env bash +# Poll until gorgias-backfill-since.sh is no longer running, then push aj/gorgias for review. +set -u + +REPO="/Users/aj/RAD/docs" +LOG="$REPO/gorgias-backfill.log" +INTERVAL=1800 +MONITOR_LOG="$REPO/gorgias-backfill-monitor.log" + +log() { + echo "[$(date -Iseconds)] $*" >> "$MONITOR_LOG" +} + +log "Monitor started (interval ${INTERVAL}s = 30 min). Watching for gorgias-backfill-since.sh to finish." + +while pgrep -f "gorgias-backfill-since.sh" >/dev/null 2>&1; do + log "Backfill still running. Next check in 30 minutes." + sleep "$INTERVAL" +done + +log "Backfill process no longer running." + +if ! grep -q "Done. Processed" "$LOG" 2>/dev/null; then + log "ERROR: No 'Done. Processed' line in $LOG — backfill may have crashed. Not pushing." + exit 1 +fi + +cd "$REPO" || exit 1 +log "Fetching and rebasing aj/gorgias, then pushing to origin." +git fetch origin +git pull --rebase origin aj/gorgias +git push origin aj/gorgias +log "Push to origin/aj/gorgias completed successfully."