RR-JS-HTML-Resume/index.html at main · rswoodruff/RR-JS-HTML-Resume · GitHub

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<!DOCTYPE html>
<html>
    <head>
        <meta charset="utf-8" name="viewport" content="width=device-width, initial-scale=1">
        <link rel="stylesheet" href="CSS/resume.css">
        <title>Rob Woodruff's resume</title>
    </head>

    <body>
        <header>

            <h1>Robert Woodruff</h1>

                <p>4 Brandywine Blvd, Wilmington, DE 19809 - Mobile (267) 242-9311</p>
                <p><b><i>Email</b>: <a href="mailto:rs.woodruff@gmail.com">RS.Woodruff@Gmail.com</a></i></p>

        </header>

            <hr>

        <h2>Objective:</h2>

            <p>Individual with ability to follow established procedures and work under little or no supervision, but is also an excelent team player. Seeking to advance a growing tech career as a Software Developer offering skills in Javascript, CSS, HTML. I also bring well honed skills in computer science in addition to excellent communication skills.</p>

        <h2>Work Experience:</h2>

        <h3>Technical Analyst (AstraZeneca)</h3>

            <ul>

                <li>Telephony lead supporting Access Services Contact Center. I'm responsible for managing the relationshit with AZ's external telephony partners and providing support for their cloud based solutions;
                    this includes reporting, CRM integrations, and raising/handling escalations through completion.
                </li>

                <li>I lead an initiative to improve call quality due to issues orrurring within the Contact center whihc required an discovery phase,
                    coordination between internal AZ's teams and external partners, testing in several of our domains and environments, and the removal of our VPN which was replacede by sRTP and improved call quality and reduced cost by 50%
                </li>

                <li>Successfully implemented a new system (CallCare) which is powered by Salesforce along with intergrating a new telecommunications provider (Five9).</li>

                <li>Supported several brand launches and lead the coordination between all system owners and technical leads to ensure all systems changes were ready for an unbranded to branded prior to Go-Live.</li>

            </ul>

        <h3>Web Services Production Manager <span>(Cognizant)</span></h3>

            <ul>

                <li>Responsible for coordinating with several brand teams along with 3 rd party agencies to insure the proper content and
                    details are met for all emails
                </li>

                <li>Coordinate with internal offshore team to provide handoff/source files for all email assets and provide direction on
                    email related queries
                </li>

                <li>Create brand specific emails based on an AZ approved template. This involves using a web based tool called DREAM,
                    which is used to create/edit and house all emails
                </li>

                <li>Provide QA for all emails to insure all brand requirements have been incorporated, check/correct scripts for backend
                    testing, send out internal test blasts to confirm look and proper functionality for all emails
                </li>

                <li> Accountable for creating review and compliance documents</li>

                <li>Responsible for compliance cd submissions which involves processing interactive content received from a creative
                    agency by creating/editing HTML code to provide a user friendly interface which is then uploaded to BOX, a cloud
                    base storage system to be shared
                </li>

            </ul>

        <h2>Education: Berean Institute, Philadelphia, PA</h2>

            <p>Computer Science GPA (3.8)</p>

            <hr>

            <table>

                <tr>
                    <th scope="col">Skills</th>
                    <th scope="col">Computer Language</th>
                    <th scope="col">Certifications</th>
                </tr>

                <tr>
                    <td>Active Directory</td>
                    <td>HTML</td>
                    <td>Adobe CQ5 Author</td>
                </tr>

                <tr>
                    <td>TCP/IP</td>
                    <td>CSS</td>
                    <td>Microsoft Certified Professional</td>
                </tr>

                <tr>
                    <td>ACE Server Admin</td>
                    <td>Javascript</td>
                    <td>ICDL</td>
                </tr>

            </table>

    </body>

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</html>