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Copy file name to clipboardExpand all lines: pages/account/how-to/report-abuse.mdx
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paragraph: Report abuse incidents related to Scaleway accounts.
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tags: report incident abuse
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dates:
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validation: 2025-01-07
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validation: 2025-07-15
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posted: 2024-02-19
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categories:
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- account
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## How to report an abuse
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1. Go to the [Report Abuse](https://console.scaleway.com/support/abuses/create/) page. A form displays.
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2. Enter the IP address, domain name, or URL of the source you want to report.
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3. Enter the date of publication of the illegal content or the start date of the illegal behavior.
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4. Enter the time of the publication of the illegal content or the time the illegal behavior started.
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5. Select the type of abuse you wish to report in the drop-down box
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2. Select the type of abuse you wish to report in the drop-down box.
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<Messagetype="tip">
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The different types of content or illegal behavior that can be reported are described in Scaleway’s [Abuse notice](https://www.scaleway.com/en/abuse-notice/).
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</Message>
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<Messagetype="important">
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Falsely reporting content or activity as illegal only to obtain its removal or to stop its distribution, is punishable by one year imprisonment and a €15,000 fine.
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</Message>
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6. Enter your email address and name if required.
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7. Describe what you have observed in as much detail as possible. Provide information such as logs, time zones, headers, the precise location and, if applicable, the email addresses to which the content is made accessible.
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3. Describe what you have observed in as much detail as possible. Provide information such as logs, time zones, headers, the precise location and, if applicable, the email addresses to which the content is made accessible.
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<Messagetype="important">
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This description will be directly forwarded to our customer. Therefore, refrain from including any confidential or personal information which you do not want them to have access to.
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Scaleway denies all responsibility for the use that could be made by third parties of any information that you provide in this field.
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</Message>
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4. Enter the IP address, domain name, or URL of the source you want to report.
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5. Enter the date of publication of the illegal content or the start date of the illegal behavior.
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6. Enter the time of the publication of the illegal content or the time the illegal behavior started.
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7. Enter your email address and name if required.
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8. Check the box confirming that you are submitting this report in good faith.
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9. Once you have entered the information mentioned above, check the CAPTCHA form and click **Submit abuse report**.
The [Scaleway console](https://console.scaleway.com) allows you to choose between two types of accounts, Personal and Corporate. All users are given the possibility to select one or the other option when first signing up for a Scaleway account. If you signed up for a personal account and need to convert to a corporate one, follow these instructions.
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The [Scaleway console](https://console.scaleway.com) allows you to choose between four account use cases:
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-**Corporate**
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-**Startup**
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-**Consultant or Freelancer**
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-**Personal Project**.
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All users are given the possibility to select one or the other option when first signing up for a Scaleway account.
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When you select either **Corporate**, **Startup** or **Consultant or Freelancer**, your account is considered of the **Corporate** type.
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When you select **Personal Project**, your account is considered of the **Personal** type.
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If you signed up for a personal account and need to convert to a corporate one, follow these instructions.
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<Messagetype="important">
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Switching to a corporate account is permanent. You will not be able to switch back to a personal account once the conversion to corporate is completed.
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Switching to a corporate account is permanent. You will not be able to switch back to a personal account once the conversion to corporate is completed.
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</Message>
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<Requirements />
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- A Scaleway account logged into the [console](https://console.scaleway.com)
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1. Click **Billing** in the top right drop-down menu. The **Billing** dashboard displays.
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2. Click the **Payment and billing tab**.
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2. Click the **Payment and billing** tab.
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3. Scroll down to billing information, then click <Iconname="edit" /> **Edit**. A pop-up with your billing information displays.
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<Lightboximage={image}alt="" />
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4. Check the box at the top to confirm you wish to have a corporate account. A new form displays.
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