add the new services id

Author: Daniel Cabero Barrios

SoftLayer/CLI/ticket/__init__.py

@@ -32,6 +32,7 @@ def get_ticket_results(mgr, ticket_id, update_count=1):
     table.align['value'] = 'l'
 
     table.add_row(['id', ticket['id']])
+    table.add_row(['Case_Number', ticket['serviceProviderResourceId']])
     table.add_row(['title', ticket['title']])
     table.add_row(['priority', PRIORITY_MAP[ticket.get('priority', 0)]])
     if ticket.get('assignedUser'):

SoftLayer/CLI/ticket/list.py

@@ -16,7 +16,7 @@ def cli(env, is_open):
     """List tickets."""
     ticket_mgr = SoftLayer.TicketManager(env.client)
     table = formatting.Table([
-        'id', 'assigned_user', 'title', 'last_edited', 'status', 'updates', 'priority'
+        'id', 'Case_Number', 'assigned_user', 'title', 'last_edited', 'status', 'updates', 'priority'
     ])
 
     tickets = ticket_mgr.list_tickets(open_status=is_open, closed_status=not is_open)
@@ -27,6 +27,7 @@ def cli(env, is_open):
 
         table.add_row([
             ticket['id'],
+            ticket['serviceProviderResourceId'],
             user,
             click.wrap_text(ticket['title']),
             ticket['lastEditDate'],

SoftLayer/fixtures/SoftLayer_Account.py

@@ -340,6 +340,7 @@
 getTickets = [
     {
         "accountId": 1234,
+        "serviceProviderResourceId": "CS123456",
         "assignedUserId": 12345,
         "createDate": "2013-08-01T14:14:04-07:00",
         "id": 100,
@@ -355,6 +356,7 @@
     },
     {
         "accountId": 1234,
+        "serviceProviderResourceId": "CS123456",
         "assignedUserId": 12345,
         "createDate": "2013-08-01T14:14:04-07:00",
         "id": 101,
@@ -370,6 +372,7 @@
     },
     {
         "accountId": 1234,
+        "serviceProviderResourceId": "CS123456",
         "assignedUserId": 12345,
         "createDate": "2014-03-03T09:44:01-08:00",
         "id": 102,

SoftLayer/fixtures/SoftLayer_Ticket.py

@@ -1,6 +1,7 @@
 createCancelServerTicket = {'id': 1234, 'title': 'Server Cancellation Request'}
 getObject = {
     "accountId": 1234,
+    "serviceProviderResourceId": "CS123456",
     "assignedUserId": 12345,
     "createDate": "2013-08-01T14:14:04-07:00",
     "id": 100,
@@ -26,6 +27,7 @@
 
 createStandardTicket = {
     "assignedUserId": 12345,
+    "serviceProviderResourceId": "CS123456",
     "id": 100,
     "contents": "body",
     "subjectId": 1004,
@@ -34,6 +36,8 @@
 edit = True
 addUpdate = {}
 
+list = getObject
+
 addAttachedHardware = {
     "id": 123,
     "createDate": "2013-08-01T14:14:04-07:00",

SoftLayer/managers/ticket.py

@@ -28,7 +28,7 @@ def list_tickets(self, open_status=True, closed_status=True):
         :param boolean open_status: include open tickets
         :param boolean closed_status: include closed tickets
         """
-        mask = """mask[id, title, assignedUser[firstName, lastName], priority,
+        mask = """mask[id, serviceProviderResourceId, title, assignedUser[firstName, lastName], priority,
                   createDate, lastEditDate, accountId, status, updateCount]"""
 
         call = 'getTickets'
@@ -39,7 +39,6 @@ def list_tickets(self, open_status=True, closed_status=True):
                 call = 'getClosedTickets'
             else:
                 raise ValueError("open_status and closed_status cannot both be False")
-
         return self.client.call('Account', call, mask=mask, iter=True)
 
     def list_subjects(self):
@@ -53,7 +52,7 @@ def get_ticket(self, ticket_id):
         :returns: dict -- information about the specified ticket
 
         """
-        mask = """mask[id, title, assignedUser[firstName, lastName],status,
+        mask = """mask[id, serviceProviderResourceId, title, assignedUser[firstName, lastName],status,
                   createDate,lastEditDate,updates[entry,editor],updateCount, priority]"""
         return self.ticket.getObject(id=ticket_id, mask=mask)
 

tests/CLI/modules/ticket_tests.py

@@ -21,6 +21,7 @@ def test_list(self):
 
         expected = [{
             'assigned_user': 'John Smith',
+            'Case_Number': 'CS123456',
             'id': 102,
             'last_edited': '2013-08-01T14:16:47-07:00',
             'priority': 0,
@@ -34,6 +35,7 @@ def test_detail(self):
         result = self.run_command(['ticket', 'detail', '1'])
 
         expected = {
+            'Case_Number': 'CS123456',
             'created': '2013-08-01T14:14:04-07:00',
             'edited': '2013-08-01T14:16:47-07:00',
             'id': 100,
@@ -235,6 +237,7 @@ def test_init_ticket_results(self):
     def test_init_ticket_results_asigned_user(self):
         mock = self.set_mock('SoftLayer_Ticket', 'getObject')
         mock.return_value = {
+            "serviceProviderResourceId": "CS12345",
             "id": 100,
             "title": "Simple Title",
             "priority": 1,
@@ -296,4 +299,4 @@ def test_ticket_update_no_body(self, edit_mock):
         edit_mock.return_value = 'Testing1'
         result = self.run_command(['ticket', 'update', '100'])
         self.assert_no_fail(result)
-        self.assert_called_with('SoftLayer_Ticket', 'addUpdate', args=({'entry': 'Testing1'},), identifier=100)
+        self.assert_called_with('SoftLayer_Ticket', 'addUpdate', args=({'entry': 'Testing1'},), identifier=100)