| callqueue |
string |
This is the main call queue extension which is the identifier for this call quieue. |
|
| domain |
string |
This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. ~ and * can be used alone in special cases to mean My Domain (~) and All Domains (\*). |
|
| description |
string |
This is a simple description of the callqueue which can be used to better explain the use or purpose of this call queue. |
[optional] |
| callqueue_dispatch_type |
string |
This is the main dispatch type for hunting agents. The options are described below. #Round-robin #Tiered Round-robin #Ring All #Linear Cascade #Linear Hunt #Call Park |
[optional] |
| callqueue_calculate_statistics |
\SpectrumVoip\\NetSapiens\Model\YesNoString |
|
[optional] |
| active_queued_calls_total_current |
int |
This is the current calls waiting in the call queue waiting to be dispatched. |
[optional] [readonly] |
| callqueue_agent_dispatch_timeout_seconds |
int |
This is the timeout in seconds the call queue will attempt an agent before timing out and retrying additional resources. |
[optional] |
| callqueue_count_agents_available |
int |
This is the current number of agents logged in and available for work. |
[optional] [readonly] |
| callqueue_count_agents_total |
int |
This is the current number of agents configured for this callqueue. |
[optional] |
| callqueue_debug |
\SpectrumVoip\\NetSapiens\Model\YesNoString |
|
[optional] |
| callqueue_force_full_intro_playback |
\SpectrumVoip\\NetSapiens\Model\YesNoString |
|
[optional] |
| callqueue_max_callback_queueing_hours |
int |
This setting will allow callback's in the callqueue allowing callers to press a buton and opt for a callback instead of waiting. 0 the default is off, any other positive number will enable callback and allow callback up to that many hours after the callback is requested. |
[optional] [default to 0] |
| callqueue_max_current_callers_to_accept_new_callers |
int |
This setting is the maximum number of callers allowed in the queue before forward busy answer rules will be followed. 0 is unlimited |
[optional] [default to 0] |
| callqueue_max_current_wait_to_accept_new_callers_seconds |
int |
This setting is the maximum expected wait time allowed in the queue before forward busy answer rules will be followed. 0 is unlimited |
[optional] [default to 0] |
| callqueue_max_wait_timeout_minutes |
int |
This is the max wait time in minutes that it would allow a call to wait before being forced out of the queue. 0 is unlimited |
[optional] [default to 0] |
| callqueue_require_available_agents_to_accept_new_callers |
\SpectrumVoip\\NetSapiens\Model\YesNoStringNoDefault |
This settings will control if the the parent feature is enabled. |
[optional] |
| callqueue_source_match |
string |
This is a optional setting that will control the source match for the forward dispatch leg of calls allowing if needed different matches to connecting devices when calls come through the queue. |
[optional] |
| callqueue_sms_enable |
\SpectrumVoip\\NetSapiens\Model\YesNoStringNoDefault |
This settings will control if the the parent feature is enabled. |
[optional] |
| recording_configuration |
\SpectrumVoip\\NetSapiens\Model\RecordingConfiguration |
|
[optional] |
| callqueue_sms_phrase_initiate_chat |
string |
This is the keyword that will be the trigger for a new SMS queueing session |
[optional] |
| callqueue_sms_phrase_initiate_success |
string |
The message to auto reply to a inbound SMS message once the trigger keyword is detected |
[optional] |
| callqueue_sms_phrase_initiation_fail_ |
string |
The message that will be auto replied when a message wihtout the keywork is detected. |
[optional] |
| callqueue_sms_phrase_no_agents_available |
string |
The message that will be auto replied when there are no agents available and the system is unable to setup a sms chat session at this time. |
[optional] |
| callqueue_sms_phrase_terminate_chat |
string |
This is the keyword that will be the trigger to end a active SMS session. |
[optional] |
| callqueue_sms_phrase_terminate_success |
string |
The message that will be played after a successfully termination of a session via a keyword. |
[optional] |
| callqueue_agent_auto_logout_after_missed |
\SpectrumVoip\\NetSapiens\Model\YesNoStringNoDefault |
This settings will control if the the parent feature is enabled. |
[optional] |
| callqueue_sim_ring_1st_round |
int |
When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that are dispatched in the first round. |
[optional] [default to 0] |
| callqueue_sim_ring_increment |
int |
When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that will be added to the group activly ringing at each agent timeout level. |
[optional] [default to 1] |