RPL: Touchpad doesn't work

[bdaisley]

Trying to install Windows 10 on a addw3 model laptop but running into issues with the trackpad not working.

Background:

• Initially was having issues with BSOD when attempting to usb boot Windows 10

• Updated to the latest open firmware (2023-05-17) and then Windows 10 install went smoothly

• After install, touchpad and wifi were not working

• The wifi issue was fixed by installing the recommended drivers for addw3 described here: #17

• Touchpad remains an issue, with 2 yellow bangs in the Device Manager that I believe are relevant

  • I2C HID Device (Code 51: The device is currently waiting on another device or set of devices to start)
  • GPIO controller (Code 12: The device cannot find enough free resources that it can use)

I have tried all reasonable attempts to fix the GPIO controller based on what I could find through extensive google searching, but with no success.

Any direction others could offer at this point would be great!

[leviport]

Make sure the SerialIO and chipset drivers are installed. Probably worth reinstalling them, just to be certain. Also, make sure Windows updates are run. These drivers should only cover what Windows can't automatically install by itself.

[bdaisley]

@leviport I can confirm the Serial IO and Chipset drivers are installed. I tried uninstalling and reinstalling them, and in different orders (Serial IO > Chipset, Chipset > Serial IO), but no success.

Windows updates do no solve the issue either. I even attempted to update to Windows 11 but the issue remained. A fresh install of Windows 10 via USB installer led to the same situation with the I2C HID and GPIO controller issues + no touchpad function.

[leviport]

Do you have a 15" or a 17" addw3? They have different trackpads, so maybe they need different drivers.

[bdaisley]

@leviport It is a 17” addw3 model!

[leviport]

Gotcha, I'll begin testing on my 17" model to see if that's what's going on.

[leviport]

Well I can't get the touchpad on the 15" or the 17" working with our Windows drivers. Hopefully @jackpot51 can take a look when he's back from vacation. I bet there's another driver somewhere that we need to add. Thanks for the report!

[bdaisley]

@leviport Thanks for checking this out. Under hardware ID dropdown menu for the I2C HID Device I found "ACPI/VEN_ELAN&DEV_0412". I downloaded and tried all the Elan touchpad drivers I could find, as well as Synaptics/ALPS drivers, but none worked. Seems like a firmware issue. I will wait for a response from @jackpot51

[dfoxfranke]

Hoping for an update on this or #22 soon (I'd really like my new serw13's touchpad to work properly). The GPIO driver gives a problem status of "C0000018 {Conflicting Address Range} The specified address range conflicts with the address space", which sounds to me like it's trying to map some device memory that the firmware doesn't think is valid. But, if I look at the "Resources" tab, the five memory ranges it gives:

00000000E06E0000 - 00000000E06EFFFF
00000000E06D0000 - 00000000E06DFFFF
00000000E06B0000 - 00000000E06BFFFF
00000000E06A0000 - 00000000E06AFFFF
00000000E0690000 - 00000000E069FFFF

…look like a correct match for what you get from https://github.com/system76/coreboot/blob/system76/src/soc/intel/alderlake/acpi/gpio.asl using the port IDs defined in https://github.com/system76/coreboot/blob/system76/src/soc/intel/alderlake/include/soc/pcr_ids.h and the PCR base address defined in https://github.com/system76/coreboot/blob/system76/src/soc/intel/alderlake/Kconfig#L286. So the firmware problem isn't obvious to me.

[calmitchell617]

Would like to mention that I'm having similar troubles for darp9, on Windows 11, and opened #24.

I followed very similar steps to @bdaisley and his addw3.

Unsure if it should be a separate issue.

[dougkeester]

Hi. I just wanted to chime in with my experience also. I just purchased a 17 inch addw3 at the end of July (order 161452). I am dual booting Pop!_OS with Windows 11 Pro on the second hard drive.
The most I have been able to get out of the touchpad is basic PS/2 Mouse functionality. I can point and click, but cannot use gestures (i.e. I can't two-finger scroll). For now I will be using a USB mouse, but I would really like to get full use of the touchpad.
Thanks!

[Raikiri]

I have the same exact problem on bonobo 15.

Wanted to add that the problem is not just missing gestures, the trackpad has a really gimped precision in windows: even in the most sensitive mode it seems to have a huge deadzone for tiny cursor movements that makes it very hard to hit any UI elements unless you land your cursor precisely on your first try. If you stop the cursor next to a button, shifting the pointer slightly is going to be a challenge because of the deadzone. It's a strange problem that makes the trackpad unusable for me and it's definitely a software thing, because in popos the trackpad works fine : precision is good + gestures, it's specifically a windows thing.

Reproduces both with windows 10 and windows 11. Should we be making issues for different models or are these the same issue?